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Leveraging Data & Systems
USG’s Journey to Win the Robert W. Campbell Award
October 11, 2018
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Housekeeping Items
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Q&A session at the end of the Webinar
Steve Bolton
EHS Research
Director
Harold Gubnitsky
President &
Chief Strategy Officer
Katherine E. Smith
Program Manager
Justin Dugas
Director of
Occupational & Product
Safety
What We Will Talk About
• Insights From Verdantix – Global EHS Leaders Survey
• Challenges and Opportunities for EHS Trailblazers
• The 5 Key Areas of Excellence for Campbell Award
• USG’s Journey to EHS Excellence
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Verdantix is an independent research
and consulting firm with a focus on
innovative technologies that optimize
business operations. We have
expertise in environment, health,
safety and quality, as well as energy,
real estate, facilities and
maintenance.
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5%
16 %
17%
9%
48%
4%
1%More than 25% Increase
10% to 25% Increase
5% to 9% Increase
1% to 4% Increase
No Change
Decrease
Don't Know
Increasing Focus on EHS Management
n=382Source: Global EHS Leaders Survey 2017: Budgets, Priorities & Tech Preferences
“How will your firm’s total EHS spend change in 2018 compared to your spend in 2017?”
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Firms’ EHS Expenditures are Signals of Their Priorities
n=382Source: Global EHS Leaders Survey 2017: Budgets, Priorities & Tech Preferences
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Next 10+ Years - Numerous EHS Technologies Will Come Into Play
Source: Tech Roadmap for EHS Technologies
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The Value of Technology for EHS Professionals
n=382Source: Global EHS Leaders Survey 2017: Budgets, Priorities & Tech Preferences
Increasing Adoption of Technology to Pursue EHS Excellence
n=382Source: Global EHS Leaders Survey 2017: Budgets, Priorities & Tech Preferences
“To what extent will your firm use the following technologies in 2018?”
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Software is Critically Important for Successful EHS Management
n=382Source: Global EHS Leaders Survey 2017: Budgets, Priorities & Tech Preferences
“Which statement best describes
how your firm currently uses or
doesn’t use software to support
the following EHS processes?”
Achieving EHS
Excellence on Your Own is Challenging
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You Can’t Manage What You Don’t Measure
You Can’t Measure What You Don’t See
Exponentially Increasing Number of Data Points to Manage
INJURY
RATE
%
UNSAFE
BEHAVIOR
FINES &
PENALTIES
$
INSPECTIONS
COMPLIANCE
OSHA
RECORDABLE
INCIDENT
RATES
INTERNAL/
EXTERNAL
REPORTING
REACTING
to
INCIDENTS
MANAGING
CAPAS
Root Cause
&
Contributing
Factors
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Inconsistent Processes“At least we are consistently inconsistent”
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Lack of Visibility
17
Limited Resources
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Mature EHS Practices
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Strategic
Alignment of
Leadership
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Culture | Processes | Systems
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Safety Quality Productivity Profitability
Global platform supported across
135+countries
2.5+ Million Active Users
Industry pioneer with more than
18 Years of
innovation.
60+ Million Performance
Indicators Tracked
10+ Million Lives protected
across
90,000+ facilities globally
27+ Languages Supported
Comprehensive Compliance, Safety and Risk Mitigation
ProcessMAP – A Trusted Partner For EHS Professionals
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Safety work is today recognized as an economic necessity, and one of the more constructive movements that has ever come into our national life.
IT IS THE STUDY OF THE RIGHT WAY TO DO THINGS.
Robert W. Campbell 1914
‘‘
”
25SHARED VISION
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Establish Measurement Process
Recognize EHS Performance
Capture Successes
Foster Sharing
AW
AR
D
GO
ALS
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WINNERS
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AREAS OF EXCELLENCE
LEADERSHIP
INTEGRATION
DATA MANAGEMENT
ALIGNMENT
CORPORATE CITIZENSHIP
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LEADERSHIPEmpowering all within the
organization to lead on EHS
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CEO Commitment
Leadership Training
Performance Plans
Employee Empowerment
1
2
3
4
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Driven By:
• Program ownership• Audit and inspection administration• Committee organization• Safe work procedure development
Employee Empowerment
Leadership at every level
Involvement at every
level
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INTEGRATIONIncorporating EHS Into
All Facets Of The Business
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Audit Program
EHS & Business Integration
Anticipation Of Challenges
Consideration Of Contracted Workforce
01
02
03
04
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AUDIT PROGRAM
Created by operations…Completed by operations
Designed to:• Heighten safety awareness• Promote employee involvement• Improve program compliance• Reinforce safety as a line responsibility• Facilitate best practice exchange• Serve as a retention tool and talent review
Over 60% decrease in TCIR and DART from the time
of launch to today!
Audit Process—Safety Activity
Rating (SAR)
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DATA
MANAGEMENTGathering And Using Key Performance
Indicators To Monitor EHS Systems
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SUSTAINABILITY
IDENTIFYING RISK
LEADING & LAGGING METRICS
37LEADING & LAGGING METRICS
Capturing Metrics that Matter to Those who
Matter
Monthly laggers and leaders
• Lagging—Case counts and rates
• Leading—CAPA closure rate and near miss incident rate
Quarterly leading indicator self assessments
• Compliance audit results
• “Take 5’ hazard assessments
• Hazardous work permitting
• Equipment reliability
• Training completion
• Behavioral observations
• Leader changes
• Turnover
• New to work
• -35 or +50
38SUSTAINABILITY
Product Stewardship
• Promotion of our ECOBLUEPRINT
• Incorporate EHS through product life cycle by:
• Ensuring multidisciplinary assessment of new raw materials
• Supporting routine material testing
• Communicating through SDS’s, labels, and installation guides
• Promoting green chemistry
• Increasing transparency
• Providing thought leadership by advancing the body of knowledge around
the safety of the materials critical to the manufacturer of our products
Product Safety Occupational Safety
Environmental Quality/Risk
Assessors
39
ALIGNMENTLinking EHS Goals To Other Organizational
Objectives
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BUSINESS MANAGEMENT
REVIEW OF ACQUISITIONS
COST BENEFIT ANALYSIS
OPERATIONAL READINESS
41BUSINESS ANAGEMENT
Business Commitments…Safety Commitments
• “Ways of Working”
• 2018 EC led business initiative
• Accountable, data driven, act with urgency, candid and direct, customer first
• Aligned safety commitments:
• Hold myself and my teammates accountable for working safely.
• Use data to understand the drivers of safety success and failure.
• Act with urgency to address safety issues I identify.
• Affirm and coach my teammates for safe and at-risk behaviors I observe.
• Our customers will not be satisfied unless we’re safe.
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BUSINESS MANAGEMENT
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CORPORATE
Promoting Off-the-job Safety And Environmental Initiatives
CITIZENSHIP
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Corporate Sponsorship
Employee Contributions
Community Outreach
Holistic Wellbeing
Employee Recognition
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COMMUNITY OUTREACH
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Employee Engagement
Rewards and Recognition
Responsibility
Accountability
Measurement
Support
Standardization
Compliance
Behavior
Continuous Improvement
USG Safety Tenets
EMPLOYEE RECOGNITION
47CELEBRATING THE RWC AWARD!
CELEBRATING THE RWC AWARD!
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Key Takeaways
EHS
Intelligence
& Systems
Request a Meeting
and Download Resources
50https://ehs.processmap.com/contactpmapusg/
Visit Us At…
Questions?
Harold Gubnitsky
m
www.processmap.com
Justin Dugas
www.usg.com
Katherine Smith
www.thecampbellinstitute.or
g
Steve Bolton
m
www.verdantix.com
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The Safety Maturity Curve –Mapping Your Journey From Compliance to Preventive
COMPLIANCE
LAGGING
LEADING
PREDICTIVE
PREVENTIVE
• Regulatory
Reporting
• Corporate
Reporting
• Recordable
Cases
• Lost Work Days
• Restricted Duty
Days
• Root Causes
• Observations
• Feedback
• Avg. Days to
Habit Strength
• Job Hazards /
Risks
• PPE vs Hazards
• Audits
• Correlation of
Data
• Actionable
Insights
• Predictive
Trends and
Metrics
• Corrective
Actions
• Targeted
Training
• Process Re-
engineering
• Behavioral
Changes