Leveraging

coaching

moments

Overview

Coaching moments are day-to-day opportunities:

Become involved

Impact individuals and teams

Timing is everything- Identify opportunities by:

Listening

Empathizing

5 common tactics

Be authentic

Focus on behaviors

Listen and ask questions

Collaborate, instead of dictate

Share feedback and acknowledge

progress

Tactics for strong performers Ineffective:

Deferring performance discussions

Providing little or no positive encouragement

Allowing day-to-day tasks to fall behind

Effective: Discussing a big picture perspective and how their efforts fit in

Engaging them as to how they can better utilize their time and skills

Identifying opportunities for encouragement, training, and projects

Helping them focus on problem-solving rather than debating points.

Tactics for those who need

help balancing workloads Ineffective: Deferring performance discussions

Avoiding assigning them challenging tasks

Accepting constant excuses and patterns of inferior results

Effective: Defining and agreeing on priorities

Mutually reviewing their workflow and limits

Meeting regularly to follow-up on priorities

Recognizing and praising progress

Addressing performance issues promptly

Tactics for those with issues

getting along with co-workers Ineffective: Patronizing

Listening to constant gossip

Effective: Discussing effective conflict management

Using face-to-face interactions

Bringing these employees together

Mutually agreeing on expectations for cooperation

Guiding about more productive uses for their interpersonal energies.

Tactics for those who don’t

accept negative feedback Ineffective: Being general

Avoiding providing feedback

Effective: Providing specific details and critical issues Focusing on roles Setting expectations for their participation

Identifying options

Developing a response

Engaging them in identifying issues and options, as well as executing solutions

Following-up and acknowledging progress.

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