level-of-service based evaluation of freight transport competition and regulation in network...
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Level-of-Service based evaluation of freight transport
Competition and Regulation in Network Industries 2013 Brussels, Belgium
1Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Contents
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Introduction Quality measurements in industrial networks (QoS) Four different types of Service Quality (SQ) Main differences between freight and passenger transport Level-of-Service (LoS) Design of an intermodal LoS Application area of the LoS Transport modes and transshipment points Networks Summary
Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Introduction
3Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
International freight steady
growing tendency
Public and private interests in increase capacity and quality
Building new infrastructure
Traditionally
Scarcer resources
Measure quality entire transport chain: Identify weak parts of the network, so resources can be optimally allocated
No international agreement for freight transport quality
No standardized method to compare QoS by different modes
Develop method to evaluate holistically quality provided by
corridors and shipments quality perceived by the shippers
Less resources needed, smarter
investments
PROBLEMS SOLUTION PROPOSED
Quality measurements in industrial networks (QoS)
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Similarities: Temporal patterns of consumption Initial elevated costs …
Methods to measure QoS SERVQUAL, SERVPERF, RSQS,
DEA…
Measure gaps between costumer expectations and experience
Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Four different types of Service Quality (SQ)
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Needs of the Commodity group
shipped
Elements of the transport chain
EN 13816
Costumers would like
to have
Costumers think they receive
Service providers would like
to offer
Service providers really offer
Freight transport
Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Main differences between freight and passenger transport
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Freight Passengers
Must be loaded and transferred Board, get off and transfer without assistance
Information must be processed through logistics managers
Process information and act on it without assistance
Logistics managers meet choices between transport modes rationally
Make choices between transport modes without assistance but often irrationally
Require limited travel accommodations
Require travel accommodations related to comfort and safety
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Level-of-Service
LoS road transport (HCM 1965)
LoS Pedestrians and Public transport (Scherer 2010) Freight intermodal terminals (Ballis 2004)
7Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Design of an intermodal LoS
Adapted from Scherer 20108Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Application area of the LoS
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Transport Mean
Transport/Capacity Management
Infrastructure
FreightPPTPRT
PRT: Passenger Road Transport; PPT: Passenger Public Transport
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Transport modes and transshipment points
Road Rail
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Shipment
Road Road
Terminal Rail Terminal Boat Terminal Rail Terminal
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Inland Waterways Short Sea Shipping
and Intermodal Terminals
Networks
TEN-T Network (infrastructure)
11Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Networks
Xrail Network (service)
Reliability - 90% minimum reliability rate relative to the proposed time of arrival.
Transport information - valuable information provided before, during and after the transport
Offer process - transport quotes will be provided within a maximum of 3 working days.
12Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Summary
QoS and LoS are a common research topic LoS for road, public and light transport already exist Los for intermodal pedestrians and public transport exist LoS for intermodal freight terminals already exist Big difference in transshipment behavior between public
and freight transport Public and private entities try to collaborate to improve their
freight networks
Developing LoS for freight transport might be a useful tool to optimize allocation of investments and to help shippers to
optimize their logistic networks.
13Competition and Regulation in Network Industries 2013Friday, November 22nd 2013
Thank you for your attention
Albert Mancera Sugrañes
PhD Student ETH Zürich
+41 44 633 28 38
14Competition and Regulation in Network Industries 2013Friday, November 22nd 2013