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Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) October 2012 Version 1.0

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2 City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359)

Qualification at a glance

Subject area Consumer Electrical and Electronic Product Servicing

City & Guilds number 2359

Age group approved 16+

Assessment Online multiple choice, Portfolio, Assignment

Fast track Available

Support materials Centre handbook Assessment pack Candidate logbook

Registration and certification

Consult the Walled Garden/Online Catalogue for last dates

Title and level City & Guilds number

Accreditation number

Level 2 Diploma in Delivering and Installing Consumer Electrical Products

2359-02 600/6117/0

Level 2 Diploma in Delivering and Installing Consumer Electronic Products

2359-02 600/6118/2

Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products

2359-02 600/6119/4

Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products

2359-02 600/6120/0

Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products

2359-03 600/6121/2

Level 3 Diploma in Repairing Component Faults in Consumer Electronic Products

2359-03 600/6122/4

City & Guilds Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) 3

Contents

1 Introduction 5 Structure 6

2 Centre requirements 9 Approval 9 Resource requirements 9 Candidate entry requirements 10

3 Delivering the qualification 11 Initial assessment and induction 11 Support materials 11 Recording documents 11

4 Assessment 12 Assessment of the qualification 12 Assessment strategy 14 Test specifications 14 Recognition of prior learning (RPL) 16

5 Units 17 Unit 201 Customer care procedures and techniques when

dealing with consumer electrical and electronic products 18

Unit 202 Transporting and protecting consumer electronic and electrical products 21

Unit 203 Environmental legislation for consumer electrical and electronic products 24

Unit 204 Installing, testing and handing over of consumer electrical products 27

Unit 205 Diagnosing modular faults and repairing consumer electrical products 31

Unit 206 Electrical principles for consumer electrical servicing35 Unit 214 Installing, testing and handing over of consumer

electronic products 39 Unit 215 Diagnosing modular faults and repairing consumer

electronic products 42 Unit 216 Electrical principles for consumer electronic

servicing 47 Unit 301 Health and Safety legislation, practices and

procedures for consumer electrical and electronic products 51

Unit 302 Diagnosing component faults and repairing consumer electrical products 54

Unit 303 Electrical and Electronic principles for consumer electrical servicing 61


Unit 312 Diagnosing component faults and repairing consumer electronic products 70

Unit 313 Electrical and electronic principles for consumer electronic servicing 76

Appendix 1 Sources of general information 83


1 Introduction

This document tells you what you need to do to deliver the qualifications:

Area Description

Who are the qualifications for?

These qualifications are for candidates who work or want to work as installers or repairers of brown or white goods.

What do the qualifications cover?

The qualifications allow candidates to learn, develop and practise the skills required for the safe delivery and installation of brown or white goods. Candidates will learn the skills required to diagnose and rectify modular faults at Level 2 and component faults at Level 3.

Are the qualifications part of a framework or initiative?

The Level 2 qualifications form part of the Apprenticeship frameworks : Intermediate Apprenticeship in Consumer Electrical and Electronic Products

• Delivering and Installing

• Repairing Module Faults The Level 3 qualifications form part of the Apprenticeship Framework: Advanced Apprenticeship in Consumer Electrical and Electronic Products

• Repairing Component Faults

What opportunities for progression are there?

They allow candidates to progress into employment or to the following City & Guilds qualifications:

• Level 4 Building Services Engineering (4467)


Structure

Level 2 Diploma in Delivering and Installing Consumer Electrical Products – learners must achieve 40 credits from the mandatory units.

Unit accreditation number

City & Guilds unit number

Unit title Credit value

Mandatory

Y/504/1883 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products

6

D/504/1884 202 Transporting and protecting consumer electronic and electrical products

7

H/504/1885 203 Environmental legislation for consumer electrical and electronic products

9

K/504/1886 204 Installing, testing and handing over of consumer electrical products

9

J/504/1894 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products

9

Level 2 Diploma in Delivering and Installing Consumer Electronic Products - learners must achieve 40 credits from the mandatory units.

Mandatory


6

D/504/1884 202 Transporting and protecting consumer electronic and electrical products

7


9

M/504/1887 214 Installing, testing and handing over of consumer electronic products

9


9


Level 2 Diploma in Repairing Module Faults in Consumer Electrical Products – learners must achieve 46 credits from the mandatory units

Mandatory


6


9

Y/504/1897 205 Diagnosing modular faults and repairing consumer electrical products

10

M/504/1890 206 Electrical principles for consumer electrical servicing

12


9

Level 2 Diploma in Repairing Module Faults in Consumer Electronic Products - learners must achieve 46 credits from the mandatory units

Mandatory


6


9

T/504/1888 215 Diagnosing modular faults and repairing consumer electronic products

10

A/504/1892 216 Electrical principles for consumer electronic servicing

12


9


Level 3 Diploma in Repairing Component Faults in Consumer Electrical Products - learners must achieve 47 credits from the mandatory units

Mandatory


6


9


9

A/504/1889 302 Diagnosing component faults and repairing consumer electrical products

11

T/504/1891 303 Electrical and Electronic principles for consumer electrical servicing

12

Level 3 Diploma in Repairing Component Faults in Consumer Electronic Products - learners must achieve 47 credits from the mandatory units

Mandatory


6


9


9

L/504/1895 312 Diagnosing component faults and repairing consumer electronic products

11

F/504/1893 313 Electrical and electronic principles for consumer electronic servicing

12


2 Centre requirements

Approval If your Centre is approved to offer the qualification Level 2 or 3 NVQ in Electrical and Electronic Servicing (1687) or the Progression Award in Electrical and Electronics Servicing (6958), you can apply for the new Level 2 and 3 Diplomas in Consumer Electrical and Electronic Servicing (2359-02, -03, -92 and -93) approval using the fast track approval form, available from the City & Guilds website. Centres should use the fast track form if:

• there have been no changes to the way the qualifications are delivered, and

• they meet all of the approval criteria in the fast track form guidance notes.

Fast track approval is available for 12 months from the launch of the qualification. After 12 months, the Centre will have to go through the standard Qualification Approval Process. The centre is responsible for checking that fast track approval is still current at the time of application. To offer these qualifications, new centres will need to gain both centre and qualification approval. Please refer to the Centre Manual - Supporting Customer Excellence for further information. Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualifications before designing a course programme.

Resource requirements

Physical resources and site agreements

Centres can use specially designated areas within a centre to assess. Details of specific equipment required is available in the Assignments on the City & Guilds website www.cityandguilds.com.

Centre staffing

Staff delivering these qualifications must be able to demonstrate that they meet the following occupational expertise requirements. They should:

• be occupationally competent or technically knowledgeable in the areas for which they are delivering training and/or have experience of providing training. This knowledge must be to the same level as the training being delivered

• have recent relevant experience in the specific area they will be assessing

• have credible experience of providing training.

http://www.cityandguilds.com/


Centre staff may undertake more than one role, eg tutor and assessor or internal verifier, but cannot internally verify their own assessments.

Assessors and internal verifiers

Assessor/Verifier (A/V) units are valued as qualifications for centre staff, but they are not currently a requirement for the qualifications.

Continuing professional development (CPD)

Centres must support their staff to ensure that they have current knowledge of the occupational area, that delivery, mentoring, training, assessment and verification is in line with best practice, and that it takes account of any national or legislative developments.

Candidate entry requirements City & Guilds does not set entry requirements for these qualifications. However, centres must ensure that candidates have the potential and opportunity to gain the qualifications successfully.

Age restrictions

City & Guilds cannot accept any registrations for candidates under 16 as these qualifications are not approved for under 16s.


3 Delivering the qualification

Initial assessment and induction An initial assessment of each candidate should be made before the start of their programme to identify:

• if the candidate has any specific training needs,

• support and guidance they may need when working towards their qualification.

• any units they have already completed, or credit they have accumulated which is relevant to the qualification.

• the appropriate type and level of qualification. We recommend that centres provide an induction programme so the candidate fully understands the requirements of the qualification[s], their responsibilities as a candidate, and the responsibilities of the centre. This information can be recorded on a learning contract.

Support materials The following resources are available for these qualifications:

Description How to access

Assignments www.cityandguilds.com

fast track approval forms/generic fast track approval form

www.cityandguilds.com

Candidate logbook www.cityandguilds.com

Recording documents Candidates and centres may decide to use a paper-based or electronic method of recording evidence. City & Guilds endorses several ePortfolio systems, including our own, Learning Assistant, an easy-to-use and secure online tool to support and evidence learners’ progress towards achieving qualifications. Further details are available at: www.cityandguilds.com/eportfolios. City & Guilds has developed a set of recording forms specifically for these qualifications, Level 2 and 3 Diplomas in Consumer Electrical and Electronic Product Servicing (2359) Logbook. They are available from the City & Guilds website or can be ordered from Publications. Although new centres are expected to use these forms, centres may devise or customise alternative forms, which must be approved for use by the external verifier, before they are used by candidates and assessors at the centre.


4 Assessment

Assessment of the qualification Candidates must complete the assessment for each unit as detailed in the table below:


Consumer Electronic and Electrical Product Servicing

Unit Number

Unit Title Assessment method

201 Customer care procedures and techniques when dealing with consumer electrical and electronic products (Level 2) (6)

Portfolio

202 Transporting and protecting consumer electronic and electrical products (Level 2) (7)

Portfolio

203 Environmental legislation for consumer electrical and electronic products (Level 2) (9)

Portfolio

204 Installing, testing and handing over of consumer electrical products (Level 2) (9)

Portfolio

205 Diagnosing modular faults and repairing consumer electrical products (Level 2) (10)

Assignment

206 Electrical principles for consumer electrical servicing Level 2) (12)

Multiple Choice

214 Installing, testing and handing over of consumer electronic products (Level 2) (9)

Portfolio

215 Diagnosing modular faults and repairing consumer electronic products (Level 2) (10)

Assignment

216 Electrical principles for consumer electronic servicing (Level 2) (12)

Multiple Choice

301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products (Level 3) (9)

Multiple Choice

302 Diagnosing component faults and repairing consumer electrical products (Level 3) (11)

Assignment

303 Electrical and Electronic principles for consumer electrical servicing (Level 3) (12)

Multiple Choice

312 Diagnosing component faults and repairing consumer electronic products (Level 3) (11)

Assignment

313 Electrical and electronic principles for consumer electronic servicing (Level 3) (12)

Multiple Choice


Assessment strategy For the purposes of this qualification units assessed by portfolio or assignment, may be taken within the workplace or within a Realistic Working Environment (RWE). Where units assessed by portfolio are being assessed within a RWE, this should be done with prior agreement with a Qualification Consultant (QC)

Test specifications Note: percentages are rounded to nearest whole number. Test: 2359-206 Electrical principles for consumer electrical servicing Duration: 60 mins

Outcome Number of questions

%

1 Understand the standard units of measurement used in the electrical and electronic services industry

4 13

2 Understand mathematical principles which are appropriate to electrical services work operations

4 13

3 Understand the relationship between force, work, power and energy

2 7

4 Understand the principles of electrical resistance and resistivity

5 17

5 Understand fundamental principles which underpin the generation and control of electrical currents

5 17

6 Understand the operating principles of domestic appliance products and associated equipment

10 33

Total 30 100

Test: 2359-216 Electrical principles for consumer electronic servicing Duration: 60 mins


%

1 Understand the standard units of measurement used in the electronic services industry

3 10

2 Understand mathematical principles which are appropriate to electronic services work operations

2 7

3 Understand the relationship between force, work, power and energy

2 7



6 20


5 17

6 Understand the operating principles of consumer electronic products and associated equipment

12 40

Total 30 100

Test: 2359-301 Health and safety legislation, practices and procedures for consumer electrical and electronic products Duration: 25 mins


%

1 Understand how health and safety legislation applies in the workplace

3 25

2 Understand the procedures for dealing with health and safety in the work environment

2 17

3 Understand the procedures for establishing a safe working environment

4 33

4 Be able to identify hazards in the work environment

3 25

Total 12 100

Test: 2359-303 Electrical and electronic principles for consumer electrical servicing Duration: 130 mins


%

1 Understand standard units of measurement used in the electrical service industry

4 6

2 Understand mathematical principles which are appropriate to electrical service work operations

4 6

3 Understand basic mechanics and the relationship between force, work, energy and power

4 6


6 9


13 20

6 Understand the operating principles of electrical and electronic components

14 22


7 Understand the control systems and controllers used within domestic appliances

9 14

8 Understand motors used within domestic appliances

4 6

9 Understand the installation procedures and use of domestic appliances

7 11

Total 65 100

Test: 2359-313 Electrical and electronic principles for consumer electronic servicing Duration: 100 mins


%

1 Understand standard units of measurement used in the electronic service industry

4 8

2 Understand mathematical principles which are appropriate to electronic service work operations

4 8

3 Understand basic mechanics and the relationship between force, work, energy and power

4 8


7 14


10 20

6 Understand the operating principles of electrical and electronic components

8 16

7 Understand waves and waveforms 5 10

8 Understand input and output transducers 6 12

9 Understand combinational logic circuits 2 4

Total 50 100

Recognition of prior learning (RPL) Recognition of prior learning means using a person’s previous experience or qualifications which have already been achieved to contribute to a new qualification. RPL is allowed and is also sector specific.


5 Units

Availability of units

The following units can also be obtained from the centre resources section of the City & Guilds website. They are also on The Register of Regulated Qualifications: http://register.ofqual.gov.uk/Unit

Structure of units

These units each have the following:

• City & Guilds reference number

• unit accreditation number

• title

• level

• credit value

• unit aim

• relationship to NOS, other qualifications and frameworks

• endorsement by a sector or other appropriate body

• information on assessment

• learning outcomes which are comprised of a number of assessment criteria

• notes for guidance.

http://register.ofqual.gov.uk/Unit


Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products

UAN: Y/504/1883

Level: Level 2

Credit value: 6

GLH: 60

Relationship to NOS: This unit is partially linked to NOS EES3, EES7 and EES8.

Endorsement by a sector or regulatory body:

This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry.

Aim: This unit covers the customer service required when representing employers within customer’s properties.

Learning outcome

The learner will: 1. be able to maintain productive relationships with customers and

colleagues

Assessment criteria

The learner can: 1.1 adapt communication mode in accordance with customer needs 1.2 support effective team working 1.3 resolve potential disputes in an amicable way

Range

customer needs age dialect language disabilities technical awareness. team working supplying colleagues with information that may affect their work supply information that falls within own area of responsibility seeking assistance for matters outside of own responsibility meeting company targets resolve disputes provide a reasonable solution


discuss not argue arrange and confirm solutions recognise customer rights

Learning outcome

The learner will: 2. be able to respect a customer's home

Assessment criteria

The learner can: 2.1 demonstrate respect for a customer's home 2.2 carry out procedures for protecting customer's family

Range

respect decoration floor covering leaving property clean and tidy furniture equipment customers family customer children pets

Learning outcome

The learner will: 3. be able to represent their company

Assessment criteria

The learner can: 3.1 conduct self appropriately while representing company 3.2 comply with legislation relating to working in customer's homes 3.3 comply with procedures relating to working in customer's homes

Range

conduct self dress manner politeness greeting confirming needs and expectations procedures completed work uncompleted work financial transactions limits of responsibility reporting issues to appropriate problem


Unit 201 Customer care procedures and techniques when dealing with consumer electrical and electronic products

Supporting information

Evidence requirements You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below. Special considerations: The nature of this unit means that most of your evidence must come from real work activities either from within the workplace or from a Realistic Working Environment. Simulation can only be used in exceptional circumstances for example: Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing. The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy.


Unit 202 Transporting and protecting consumer electronic and electrical products

UAN: D/504/1884

Level: Level 2

Credit value: 7

GLH: 70

Relationship to NOS: This unit is linked to EES2



Aim: This unit covers the correct and safe handling and stowing of consumer electrical and electronic consumer products.

Learning outcome

The learner will: 1. be able to plan deliveries

Assessment criteria

The learner can: 1.1 identify the paperwork required when transporting products 1.2 communicate with customers regarding deliveries 1.3 plan efficient routes for deliveries 1.4 complete documentation when carrying out deliveries

Learning outcome

The learner will: 2. be able to stow products on delivery vehicles

Assessment criteria

The learner can: 2.1 select packing for products 2.2 comply with package labelling 2.3 stow vehicles according to route planning 2.4 secure products in delivery vehicles 2.5 follow lifting procedures when moving products


Range

secure products fixing bolts clamps

Learning outcome

The learner will: 3. be able to follow customer care procedures

Assessment criteria

The learner can: 3.1 follow customer care procedures when dealing with customers and

colleagues 3.2 demonstrate respect for a customer's home 3.3 describe limits of own responsibility 3.4 identify who to report to in the event of problems

Range

respect decoration floor covering leaving property clean and tidy furniture equipment

Learning outcome

The learner will: 4. be able to dispose of waste

Assessment criteria

The learner can: 4.1 identify types of waste 4.2 follow environmental regulations and company procedures when

dealing with waste 4.3 complete documentation when moving waste

Range

types of waste hazardous waste recyclable waste documentation delivery note/invoice satisfactory delivery receipt waste carrier documentation


Unit 202 Transporting and protecting consumer electronic and electrical products


Evidence requirements You must provide your assessor with evidence for all the learning outcomes and assessment criteria. The evidence must be provided in the following ways taking into account any of the special considerations below.

Special considerations: The nature of this unit means that most of your evidence must come from real work activities either in a workplace or realistic working environment. Simulation can only be used in exceptional circumstances for example: Where performance is critical or high risk, happens infrequently or happens frequently but the presence of an assessor/observer would prevent the Independent Advocacy relationship developing. The evidence must reflect, at all times, the policies and procedures of the workplace, as linked to current legislation and the values and principles for good practice in Independent Advocacy.


Unit 203 Environmental legislation for consumer electrical and electronic products

UAN: H/504/1885

Level: Level 2

Credit value: 9

GLH: 80

Relationship to NOS: This unit is linked to EES


This unit is endorsed by SummitSkills, the Sector Skills Council for the Building Services Industry

Aim: This unit covers the environmental legislation covering the fitting and disposal of consumer electrical and electronic products.

Learning outcome

The learner will: 1. be able to apply environmental legislation and working practices

which are relevant to waste

Assessment criteria

The learner can: 1.1 identify legislation for processing waste 1.2 identify materials and products that are hazardous and dangerous

to the environment 1.3 identify materials and products that are recyclable 1.4 apply legislation and working practices when dealing with waste

Range

legislation for processing waste The Waste Electrical and Electronic Equipment (WEEE) Pollution Prevention and Control Act Packaging (Essential Requirements) Regulations Environmental Protection Act


Learning outcome

The learner will: 2. be able to apply environmental practices when working

Assessment criteria

The learner can: 2.1 explain environmental legislation relevant to working practices 2.2 apply environmental practices when working 2.3 ensure environmental security devices are used 2.4 describe potential risks to the environment of working practices 2.5 report potential risks to the environment, to the relevant person

Range

legislation water supply regulations waste water regulations air gap regulations non return valves

Learning outcome

The learner will: 3. be able to advise customers on environmental practices

Assessment criteria

The learner can: 3.1 demonstrate energy saving techniques on products to customer 3.2 explain the environmental dangers of using stand by facilities 3.3 advise on energy saving products 3.4 advise on emerging technologies to reduce energy consumption

Range

energy saving techniques low water wash low temperature wash use of timers energy saving products emerging technologies


Unit 203 Environmental legislation for consumer electrical and electronic products





Unit 204 Installing, testing and handing over of consumer electrical products

UAN: K/504/1886

Level: Level 2

Credit value: 9

GLH: 90

Relationship to NOS: This unit is linked to EES



Aim: This unit is for those who install consumer electrical products in customer’s premises. It covers the safety procedures and how to test and hand over the products to meet customer expectations.

Learning outcome

The learner will: 1. be able to approve installation sites

Assessment criteria

The learner can: 1.1 assess proposed installation site for suitability 1.2 ensure a free path for the equipment site exists 1.3 check that the necessary utilities are available 1.4 verify installation site with customer

Range

suitability size ambient temperature ventilation utilities electric supply water supply waste outlet


Learning outcome

The learner will: 2. be able to install consumer electrical products

Assessment criteria

The learner can: 2.1 confirm products are correct and suitable for purpose with

customer 2.2 select tools to install products 2.3 install products using installation procedures 2.4 verify optimum connections are made 2.5 check installations are complete before handover 2.6 follow health and safety procedures when installing products

Learning outcome

The learner will: 3. be able to hand over consumer electrical products to customers

Assessment criteria

The learner can: 3.1 demonstrate the operation of products to customers 3.2 verify products meet customer expectations 3.3 follow company documentation policy with regards to handover of

products 3.4 clean waste from work area

Range

operation maintenance wash eco wash detergents

Learning outcome


Assessment criteria

The learner can: 4.1 establish relationships with customers and colleagues 4.2 demonstrate respect for a customer's home 4.3 conduct self appropriately while representing employer 4.4 identify who to report to in the event of a problem


Range

respect decoration floor covering leaving property clean and tidy furniture equipment conduct self dress manner politeness greeting confirming needs and expectations


Unit 204 Installing, testing and handing over of consumer electrical products





Unit 205 Diagnosing modular faults and repairing consumer electrical products

UAN: Y/504/1897

Level: Level 2

Credit value: 10

GLH: 90

Relationship to NOS: This unit is linked to EES14 and EES2



Aim: This unit covers the safe diagnosing and repairing of modular faults in consumer electrical products.

Learning outcome

The learner will: 1. be able to follow safety procedures when working with consumer

electrical products

Assessment criteria

The learner can: 1.1 specify the safety precautions to be taken when working on

products 1.2 explain modules external operating conditions and associated

hazards 1.3 explain the safety precautions to be considered when dealing with

appliances with stored energy 1.4 carry out risk assessments within the work place 1.5 comply with hse legislation and guidelines while undertaking

fault diagnosis activities on consumer electrical products

Range

products live isolated modules pumps motors water valves heaters processors


operating conditions temperature water appliances with stored energy microwave ovens switch mode power supplies HSE legislation and guidelines anti static protection working with products that have stored/live electrical charge use of tools and equipment (puwer) PPE manual handling

Learning outcome

The learner will: 2. understand how electrical products operate

Assessment criteria

The learner can: 2.1 describe the basic sequence in which appliances operate 2.2 explain the basic operational principles of modules contained in

appliances 2.3 explain where individual product specifications can be obtained 2.4 explain what tests can be carried out to confirm specifications are

being met 2.5 identify customer settings for individual appliances 2.6 explain why customer settings would be adjusted

Range

appliances refrigerators freezers washing machines tumble dryers modules motors pumps water valves heaters processors

Learning outcome

The learner will: 3. be able to use information associated with fault diagnosis

Assessment criteria

The learner can: 3.1 identify sources of information for fault diagnosis 3.2 obtain information regarding the equipment and reported


symptoms 3.3 explain how gas legislation affects any work being carried out 3.4 explain how water bylaws affect any work being carried out

Learning outcome

The learner will: 4. be able to carry out fault diagnosis

Assessment criteria

The learner can: 4.1 identify different types of diagnostic equipment 4.2 explain how equipment should be used and stored correctly 4.3 identify different fault finding techniques 4.4 carry out fault diagnosis using appropriate techniques 4.5 carry out fault diagnosis to module level using test equipment 4.6 record the nature of the fault as per company policy 4.7 identify the limits of their own authority 4.8 report potential problems to appropriate people 4.9 carry out diagnostic and corrective action within agreed timescales

Learning outcome

The learner will: 5. be able to carry out module replacement techniques

Assessment criteria

The learner can: 5.1 describe module replacement techniques 5.2 explain how fastenings would be removed and replaced 5.3 identify the replacement procedures to be followed 5.4 select tools for the replacement procedures 5.5 follow health and safety procedures when replacing modules 5.6 carry out a visual inspection on modules to be replaced 5.7 use techniques to ensure minimal damage to modules

Range

fastenings electrical connectors crimps screws bolts cable ties techniques single connection soldering techniques multi connection soldering techniques controlled temperature soldering techniques disconnecting/reconnecting plugs and sockets


Learning outcome

The learner will: 6. understand the maintenance requirements of products

Assessment criteria

The learner can: 6.1 identify modules that should be maintained on a regular basis 6.2 explain implications if maintenance is not carried out 6.3 identify recurring faults 6.4 explain how the risk of recurring faults can be minimised

Learning outcome

The learner will: 7. be able to hand appliance back to customer

Assessment criteria

The learner can: 7.1 set up appliance in order to return to customer 7.2 adjust appliances within normal operating specifications 7.3 ensure products meet health and safety requirements before

returning to customer 7.4 obtain agreements that product performance meets customer

expectations 7.5 complete records as per company policy


Unit 206 Electrical principles for consumer electrical servicing

UAN: M/504/1890

Level: Level 2

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS March 200



Aim: This unit covers the principles required in order to safely handle consumer electrical products.

Learning outcome

The learner will: 1. understand the standard units of measurement used in the electrical

services industry

Assessment criteria

The learner can: 1.1 use internationally recognised (si) units of measurement for

general variables 1.2 use basic si units which apply specifically to electrical variables 1.3 identify appropriate electrical instruments for the measurement of

different electrical variables

Range

units of measurement length area volume mass density time temperature velocity weight SI units resistance power


current voltage impedance electrical values resistance power current voltage impedance

Learning outcome

The learner will: 2. understand mathematical principles which are relevant to electrical

work tasks

Assessment criteria

The learner can: 2.1 apply mathematical principles which are relevant to electrical

work

Range

mathematical principles fractions (including simple addition) and percentages algebra (including use of addition, multiplication and powers) indices powers of 10 (including simple addition, multiplication and division of indices) transposition triangles and trigonometry statistics (mean, median, mode)

Learning outcome

The learner will: 3. understand the relationship between force, work, power and energy

Assessment criteria

The learner can: 3.1 identify the factors affecting the ability to do work 3.2 explain how electrical values are calculated

Range

factors/electrical values force work energy power


Learning outcome

The learner will: 4. understand the principles of electrical resistance and resistivity

Assessment criteria

The learner can: 4.1 describe the basic principles of electron theory 4.2 differentiate between materials which are good and poor

conductors of electrical currents 4.3 describe what is meant by resistance and resistivity in relation to

electrical circuits 4.4 apply ohms law 4.5 identify what is meant by the term voltage drop in relation to

electrical circuits

Learning outcome

The learner will: 5. understand fundamental principles which underpin the generation

and control of electrical currents

Assessment criteria

The learner can: 5.1 describe the chemical, magnetic and thermal effects of electrical

currents 5.2 identify the characteristics of circuits 5.3 identify the characteristics of ac and dc electrical supplies

Range

circuits parallel series characteristics electromotive force potential difference (PD) electromagnetism sine waves frequency root mean square (RMS) values peak to peak


Learning outcome

The learner will: 6. understand the operating principles of domestic appliance products

and associated equipment

Assessment criteria

The learner can: 6.1 identify how the installation of domestic appliances is affected by

the local water supply 6.2 identify different types of refrigerant gases 6.3 identify the electrical safety tests to be carried out when fault

diagnosing domestic appliances 6.4 identify reasons for the correct levelling of appliances 6.5 identify the different metals that are used in bi metal thermostats 6.6 identify the function of bi metal thermostats 6.7 identify the function of a water pressure switch in washing

machines 6.8 identify the start up process of washing machines 6.9 identify the stages of a refrigeration cycle 6.10 identify the safety considerations that should be taken into

account during microwave servicing activities

Range

water supply water by laws water pressure refrigerant gases CFC HCFC HFC HC electrical safety tests insulation resistance earth continuity appliances fridge/freezer washing machine dish washer safety considerations for microwaves microwave leakage electrical safety high voltage


Unit 214 Installing, testing and handing over of consumer electronic products

UAN: M/504/1887

Level: Level 2

Credit value: 9

GLH: 90

Relationship to NOS: This unit is linked to NOS EES



Aim: This unit is for those who install consumer electronic products in customer’s premises. It covers the safety procedures and how to test and hand over the products to meet customer expectations.

Learning outcome

The learner will: 1. be able to approve installation sites

Assessment criteria

The learner can: 1.1 assess proposed installation site for suitability 1.2 ensure a free path for the equipment site exists 1.3 check that the necessary utilities are available 1.4 verify installation site with customer

Range

site viewing distance distance from ancillary products wall structure if mounted health and safety considerations with respect to installation external lighting considerations location of surround sound speakers utilities signal electric supply internet connection ambient temperatures


Learning outcome

The learner will: 2. be able to install consumer electronic products

Assessment criteria

The learner can: 2.1 confirm products are correct and suitable for purpose with

customer 2.2 select tools to install products 2.3 install products using installation procedures 2.4 verify optimum connections are made 2.5 check installations are complete before handover 2.6 follow health and safety procedures when installing product

Learning outcome

The learner will: 3. be able to hand over consumer electronic products to customers

Assessment criteria

The learner can: 3.1 demonstrate the operation of products to customers 3.2 verify products meet customer expectations 3.3 follow company documentation policy with regards to handover of

products 3.4 clean waste from work area

Learning outcome


Assessment criteria

The learner can: 4.1 establish relationships with customers and colleagues 4.2 demonstrate respect for a customer's home 4.3 conduct self appropriately while representing employer 4.4 identify who to report to in the event of a problem

Range

respect decoration floor covering leaving property clean and tidy furniture equipment conduct self dress manner politeness greeting confirming needs and expectations


Unit 214 Installing, testing and handing over of consumer electronic products





Unit 215 Diagnosing modular faults and repairing consumer electronic products

UAN: T/504/1888

Level: Level 2

Credit value: 10

GLH: 90

Relationship to NOS: This unit is linked to NOS EES12 and EES1



Aim: This unit covers the safe diagnosing and repairing of modular faults in consumer electronic products.

Learning outcome

The learner will: 1. be able to follow safety procedures when working with consumer

electronic products

Assessment criteria

The learner can: 1.1 specify the safety precautions to be taken when working on

equipment 1.2 explain modules external operating conditions and associated

hazards 1.3 explain the safety precautions to be considered when dealing with

appliances with stored energy 1.4 carry out risk assessments within the work place 1.5 comply with hse legislation and guidelines while undertaking

fault diagnosis activities on consumer electronic products

Range

equipment live isolated operating conditions: temperature HSE legislation and guidelines anti static protection working with products that have stored/live electrical charge use of tools and equipment (puwer) PPE manual handling


Learning outcome

The learner will: 2. understand how electronic products operate

Assessment criteria

The learner can: 2.1 describe the functions of products 2.2 explain the basic operational principles of modules contained in

products 2.3 explain where individual product specifications can be obtained 2.4 explain what tests can be carried out to confirm specifications are

being met 2.5 identify methods of handling static sensitive components 2.6 explain the requirements for wireless connectivity 2.7 identify the signal requirements for televisions

Range

products television receiver audio/video equipment mobile telephone laptop/desktop/tablet computer functions remote control menu HDMI/optical/USB connections

Learning outcome

The learner will: 3. be able to use information associated with fault diagnosis

Assessment criteria

The learner can: 3.1 identify sources of information for fault diagnosis 3.2 obtain information regarding the equipment and reported

symptoms

Range

information manufacturers manuals manufacturers technical support workshop manuals equipment self diagnosis


Learning outcome

The learner will: 4. be able to carry out fault diagnosis

Assessment criteria

The learner can: 4.1 identify different types of diagnostic equipment 4.2 explain how equipment should be used and stored correctly 4.3 identify different fault finding techniques 4.4 carry out fault diagnosis using appropriate techniques 4.5 carry out fault diagnosis to module level using test equipment 4.6 record the nature of the fault as per company policy 4.7 identify the limits of their own authority 4.8 report potential problems to appropriate people 4.9 carry out diagnostic and corrective action within agreed timescales

Range

equipment multimeter signal/function/pattern generator oscilloscope isolation transformer techniques visual auditory smell touch input/output techniques half split techniques function testing voltage current and resistance measurement waveform observation signal analysis fault intermittent action or circuit failure partial failure or reduced performance complete breakdown


Learning outcome

The learner will: 5. be able to carry out module replacement techniques

Assessment criteria

The learner can: 5.1 describe module replacement techniques 5.2 explain how fastenings would be removed and replaced 5.3 identify the replacement procedures to be followed 5.4 select tools for the replacement procedures 5.5 follow health and safety procedures when replacing modules 5.6 carry out a visual inspection on modules to be replaced 5.7 use techniques to ensure minimal damage to modules 5.8 explain health and safety procedures specific to soldering 5.9 explain how tools and equipment should be stored

Range

fastenings electrical connectors crimps screws bolts cable ties techniques single connection soldering techniques multi connection soldering techniques controlled temperature soldering techniques disconnecting/reconnecting plugs and sockets

Learning outcome

The learner will: 6. be able to hand appliance back to customer

Assessment criteria

The learner can: 6.1 set up products in order to return to customer 6.2 adjust products within normal operating specifications 6.3 ensure products meet health and safety requirements before

returning to customer 6.4 obtain agreements that product performance meets customer

expectations 6.5 complete records as per company policy


Learning outcome

The learner will: 7. understand the risks of faults recurring

Assessment criteria

The learner can: 7.1 identify recurring faults 7.2 explain the risks of faults recurring 7.3 explain how the risk of recurring faults can be minimised


Unit 216 Electrical principles for consumer electronic servicing

UAN: A/504/1892

Level: Level 2

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS March 200



Aim: This unit covers the principles required in order to safely handle consumer electronic products.

Learning outcome

The learner will: 1. understand the standard units of measurement used in the electronic

services industry

Assessment criteria

The learner can: 1.1 use internationally recognised (si) units of measurement for

general variables 1.2 use basic si units which apply specifically to electrical variables 1.3 identify appropriate electrical instruments for the measurement of

different electrical variables

Range

units of measurement length area volume mass density time temperature velocity weight SI units resistance power


frequency current voltage impedance electrical values resistance power frequency current voltage impedance

Learning outcome

The learner will: 2. understand mathematical principles which are appropriate to

electronic services work operations

Assessment criteria

The learner can: 2.1 apply mathematical principles which are relevant to electronic

work tasks

Range

mathematical principles fractions and percentages algebra indices powers of 10 transposition triangles and trigonometry statistics

Learning outcome

The learner will: 3. understand the relationship between force, work, power and energy

Assessment criteria

The learner can: 3.1 identify the factors affecting the ability to do work 3.2 explain how electrical values are calculated

Range

factors/electrical values: force work energy power


Learning outcome


Assessment criteria

The learner can: 4.1 describe the basic principles of electron theory 4.2 differentiate between materials which are good and poor

conductors of electrical currents 4.3 describe what is meant by resistance and resistivity in relation to

electrical circuits 4.4 apply ohms law 4.5 identify what is meant by the term voltage drop in relation to

electrical circuits

Learning outcome



Assessment criteria


currents 5.2 identify the characteristics of circuits 5.3 identify the characteristics of ac and dc electrical supplies

Range

circuits parallel series characteristics electromotive force potential difference (PD) electromagnetism sine waves frequency root mean square (RMS) values lag/lead peak to peak

Learning outcome

The learner will: 6. understand the operating principles of consumer electronic products

and associated equipment

Assessment criteria

The learner can: 6.1 describe what is meant by the term dlna 6.2 identify possible sources of interference regarding wireless


technology 6.3 identify the differences between optical media 6.4 identify different types of display screen 6.5 identify the differences between surround sound systems 6.6 identify the differences between fm and dab radio 6.7 identify methods of confirming whether an infra red transmitter

is functioning 6.8 identify differences between active and passive 3d technology 6.9 define home networking terms 6.10 identify types of signal that can be carried using different

transmission medium

Range

optical media CD DVD Blu-Ray display screen LCD HCFL and CCFL backlight LCD Screen LED backlight dynamic LED backlight plasma OLED and AMOLED screen types infra red transmitter infra red security camera mobile phone digital camera infra red sensitive material second receiver home networking terms IP address subnet mask encryption systems DHCP DNS SSID transmission medium composite component scart DVI VGA HDMI optical


Unit 301 Health and Safety legislation, practices and procedures for consumer electrical and electronic products

UAN: J/504/1894

Level: Level 3

Credit value: 9

GLH: 90

Relationship to NOS: This unit is linked to NOS EES



Aim: This unit covers the health and safety legislation and procedures which cover working within the consumer electrical and electronic product industry.

Learning outcome

The learner will: 1. understand how health and safety legislation applies in the workplace

Assessment criteria

The learner can: 1.1 specify the roles and responsibilities of themselves and others with

regard to current legislation 1.2 specify health and safety risks which may be present for work

operations

Range

legislation The Health and Safety at Work Act The Electricity at Work Regulations The Management of Health and Safety at Work Regulations Workplace (Health and Safety and Welfare) Regulations Control of Substances Hazardous to Health (COSHH) Regulations Personal Protective Equipment at Work Regulations Manual Handling Operations Regulations Provision and Use of Work Equipment Regulations Display Screen Equipment at Work Regulations work operations preparation and planning installation


termination and connection inspection, testing and commissioning fault diagnosis and rectification maintenance

Learning outcome

The learner will: 2. understand the procedures for dealing with health and safety in the

work environment

Assessment criteria

The learner can: 2.1 state the procedures that should be followed in the case of

accidents which involve injury 2.2 specify procedures which should be followed when emergency

situations occur in the workplace 2.3 state the actions to be taken in situations which exceed their

level of responsibility for health and safety in the workplace 2.4 state procedures that should be followed in accordance with health

and safety regulations for reporting health and safety issues in the workplace

Range

procedures for emergency situations procedures for summoning emergency services information that emergency services require alarm and evacuation procedures designated escape routes fire fighting procedures application of first aid actions to be taken report to: employer employees customer/client safety officers H&S Executive/Inspectors Trade Union representative Environmental Health Officers


Learning outcome

The learner will: 3. understand the procedures for establishing a safe working

environment

Assessment criteria

The learner can: 3.1 describe the procedures that should be taken to remove or

minimise risks before deciding ppe is needed 3.2 state the purpose of ppe 3.3 identify the appropriate protective clothing and equipment that is

required for identified work tasks 3.4 state the first aid facilities that must be available in the work area in

accordance with health and safety regulation 3.5 identify safe practices and procedures for using equipment

Range

equipment portable power tools signs and guarding tools and materials storage facilities dangerous substances

Learning outcome

The learner will: 4. be able to identify hazards in the work environment

Assessment criteria

The learner can: 4.1 identify warning signs for the seven main groups of hazardous

substance, as defined by the chemical (hazard information and packaging for supply) regulations (chip)

4.2 identify the correct type of fire extinguisher for a particular type of fire


Unit 302 Diagnosing component faults and repairing consumer electrical products

UAN: A/504/1889

Level: Level 3

Credit value: 11

GLH: 100




Aim: This unit covers the safe diagnosing and repairing of component faults to component level in consumer electrical products.

Learning outcome

The learner will: 1. understand the specific safety precautions to be taken when working

with consumer electrical equipment

Assessment criteria

The learner can: 1.1 specify the safety precautions when working on equipment 1.2 explain safety precautions that should be taken when working on

equipment containing stored energy 1.3 explain component external operating conditions

Range

equipment live isolated

Learning outcome

The learner will: 2. be able to work safely when rectifying faults in consumer electrical

equipment

Assessment criteria

The learner can: 2.1 carry out hazard and risk assessments of the work area 2.2 comply with health and safety legislation while undertaking fault

diagnosis


2.3 provide safe access arrangements for the fault finding area 2.4 select tools and equipment for fault finding 2.5 ensure all tools are fit for purpose 2.6 collect fault diagnosing evidence

Range

health and safety legislation anti-static protection working with products that have stored energy/live electrical charge PUWER PPE manual handling HASAWA fit for purpose safe serviceable calibrated only used for intended purpose fault diagnostic evidence from live circuits isolated circuits

Learning outcome

The learner will: 3. understand how to use information related to fault diagnosis

Assessment criteria

The learner can: 3.1 identify sources of information 3.2 explain differences between circuit diagrams and physical layout

drawings 3.3 identify components in diagrams 3.4 describe how to check information for suitability 3.5 describe how to use information to aid fault diagnosis 3.6 describe the operating sequence of consumer electrical products

Range

information workshop manuals drawings – circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups suitability date product serial numbers


operating sequence of washing machine dish washer refrigerator wired/wireless internet connectivity

Learning outcome

The learner will: 4. be able to use information to aid fault diagnosis

Assessment criteria

The learner can: 4.1 communicate with customers to gain information to aid fault

diagnosis 4.2 use information to aid fault diagnosis 4.3 plan fault diagnosis 4.4 carry out fault diagnosis on consumer electrical products

Range

communicate verbal pictorial written customer demonstration information workshop manuals drawings – circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups electrical products washing machine cooker fridge/freezer tumble dryer dishwasher

Learning outcome

The learner will: 5. understand how to use fault diagnostic equipment

Assessment criteria

The learner can: 5.1 describe the operation of test equipment used to aid fault diagnosis 5.2 explain how test equipment should be calibrated 5.3 explain the importance of calibrating test equipment


5.4 describe checks to be carried out before using test equipment 5.5 identify fault finding techniques

Range

test equipment multimeter earth loop impedance tester insulation tester supply tester earth continuity tester temperature gauge volt sticks fault finding techniques senses – visual, auditory, smell touch input/output techniques visual inspection voltage current and resistance measurement half split technique function testing waveform observation

Learning outcome

The learner will: 6. understand the facilities required by consumer electrical products

Assessment criteria

The learner can: 6.1 identify the supplies needed by electrical consumer products in

order to function correctly 6.2 identify suitable waste facilities

Range

supplies water electricity broadband supply waste facilities waste waster exhaust ventilation


Learning outcome

The learner will: 7. understand how circuits function

Assessment criteria

The learner can: 7.1 explain the purpose of components 7.2 explain the operation of switch mode power supply 7.3 explain how a door interlock functions

Range

components resistors capacitors semi-conductors inductors heat sinks solenoids pumps motors thermostat

Learning outcome

The learner will: 8. understand the risks of faults reoccurring

Assessment criteria

The learner can: 8.1 identify reoccurring faults 8.2 explain the risks of faults recurring 8.3 explain how to minimise the risks of faults recurring

Learning outcome

The learner will: 9. be able to apply diagnostic techniques

Assessment criteria

The learner can: 9.1 use a range of fault diagnostic techniques 9.2 use appropriate test equipment to locate faults 9.3 disconnect or isolate components or sectioned of the circuits to

confirm diagnosis 9.4 record test results 9.5 test additional reasons for faults occurring 9.6 identify faults and determine corrective action 9.7 ensure work is completed within agreed timescales 9.8 report any problems to an appropriate person


Range

techniques senses – visual, auditory, smell, touch input/output technique visual inspection voltage, current and resistance measurement half split technique function testing waveform observation faults intermittent action or circuit failure partial failure or reduce performance complete breakdown

Learning outcome

The learner will: 10. be able to replace components

Assessment criteria

The learner can: 10.1 use information to aid component replacement 10.2 plan the removal and replacement of components 10.3 carry out visual inspection of components to be replaced 10.4 use appropriate handling techniques 10.5 use tools and equipment safely when replacing components 10.6 test components 10.7 complete service records identifying replacement components 10.8 replace safety components with exact components

Range

equipment safely soldering anti static protection

Learning outcome

The learner will: 11. understand operating conditions associated with components

Assessment criteria

The learner can: 11.1 identify the risks associated with operating conditions 11.2 describe control measures taken in order to minimise the risk of

injury


Learning outcome

The learner will: 12. be able to return products to customers

Assessment criteria

The learner can: 12.1 set up products in readiness for return to the customer 12.2 ensure adjustments made are within the normal operating

specification of the equipment 12.3 ensure equipment's performance meets the customer'

expectations 12.4 answer customer questions in an accurate and appropriate manner 12.5 check equipment meets all health and safety requirements 12.6 identify replaced components to the customer 12.7 allow customers the opportunity to retain replaced components

that are chargeable


Unit 303 Electrical and Electronic principles for consumer electrical servicing

UAN: T/504/1891

Level: Level 3

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS (March 2008).



Aim: This unit covers the principles required in order to safely handle consumer electrical products.

Learning outcome

The learner will: 1. understand standard units of measurement used in the electrical

service industry

Assessment criteria

The learner can: 1.1 identify and use internationally recognised (si) units of

measurement for general variables 1.2 identify and use basic si units which apply specifically to electrical

variables 1.3 identify appropriate electrical instruments for the measurement of

different electrical values. 1.4 use formulae to calculate values

Range

length area volume mass density time temperature velocity resistance capacitance


power frequency current voltage energy impedance resistance power frequency current voltage energy impedance formulae RMS peak to peak frequency

Learning outcome


electrical service work operations

Assessment criteria

The learner can: 2.1 identify mathematical principles to solve problems relevant to

electrical and electronic work. 2.2 apply mathematical principles to solve problems relevant to

electrical and electronic work

Range

mathematical principles linear equations and straight line graphs factorisation and quadratics data handling calculus problems resistors in series, parallel and combinations frequency wavelength AC values RMS peak to peak instantaneous values capacitive inductive reactance and impedance phase vectors resonance resistivity


Learning outcome

The learner will: 3. understand basic mechanics and the relationship between force,

work, energy and power

Assessment criteria

The learner can: 3.1 define what is meant by the following:

• mass

• weight 3.2 explain the principles of basic mechanics as they apply to:

• levers

• gears

• pulleys 3.3 describe the principles and relationships between the following:

• force

• work

• energy (kinetic and potential)

• power

• efficiency 3.4 define what is meant by:

• lead/lag circuits

• true power

• apparent power

• power factors

Learning outcome


Assessment criteria

The learner can: 4.1 describe the basic principles of electron theory 4.2 identify materials which are good and poor conductors of electrical

currents 4.3 describe what is meant by resistance and resistivity in relation to

electrical circuits 4.4 explain the relationship between voltage, current and resistance 4.5 describe how to measure and obtain values for:

• voltage

• current

• resistance 4.6 state that is meant by the term voltage drop in relation to electrical

circuits 4.7 explain how the following electrical values are calculated:

• energy

• work


• power

• efficiency

Learning outcome



Assessment criteria


currents 5.2 explain what is meant by the following:

• electromotive force

• electromagnetism

• capacitance 5.3 state the characteristics of parallel and series circuits 5.4 state the main elements of alternating current theory 5.5 state the characteristics of ac and dc electrical supplies 5.6 explain how the following relate to electrical currents:

• sine waves

• frequency

• Root Mean Square (RMS) values 5.7 explain parameters of waveforms 5.8 explain the operation of digital logic gates 5.9 explain the operation of a switch mode power supply (smps) 5.10 describe the effects of distortion in a sinusoidal waveform 5.11 identify logic systems 5.12 describe methods for debouncing logic levels derived from

switches 5.13 identify truth tables 5.14 explain voltage amplifier parameters

Range

waveforms sine wave square wave triangular wave digital logic gates AND NOR XOR OR NOT NAND switch mode power supply clipping crossover sinusoidal waveform


binary counter registers – SIPO, SISO, PIPO, PISO display decoder/driver, A-D, D-A convertor logic systems CR network RS Bistable Schmitt comparator methods RS Bistable JK Flip flop synchronous timers asynchronous timers logic circuits truth tables open loop gain phase shift CMRR bandwidth slew rate

Learning outcome

The learner will: 6. understand the operating principles of electrical and electronic

components

Assessment criteria

The learner can: 6.1 identify the purpose of two different types of diode 6.2 explain the operation of a transistor in an analogue circuit 6.3 describe the characteristics and operation of a capacitor 6.4 explain the operation of a transistor in a digital circuit 6.5 identify common switches 6.6 explain the operation of microswitches 6.7 describe pressure switches 6.8 describe the operation of float and tilt switches 6.9 identify types of oscillators used in digital systems 6.10 describe the purpose of passive filters 6.11 explain the operation of multivibrator timers 6.12 identify indicators and displays 6.13 identify anode and cathode associated with p and n regions 6.14 explain half wave rectifier operation with ac input

Range

switches slide DIL rocker toggle rotary


push button switches latching and non-latching microswitches plunger roller lever pressure switches single level multiple level oscillators LC Wien RC crystal controlled passive filters low pass high pass band pass notch pass multivibrator timers astable monostable bistable indicators and displays LED devices LED displays LCD reflective LCD transflective

Learning outcome

The learner will: 7. understand the control systems and controllers used within domestic

appliances

Assessment criteria

The learner can: 7.1 describe basic control systems 7.2 explain the function of a sensor 7.3 describe the process of water heating 7.4 explain how motor speed is controlled in a universal (brush) motor 7.5 explain how motor speed is controlled in an induction motor 7.6 identify types of tacho generator 7.7 identify the features of a motor driven programmer/timer 7.8 explain the function of the power board in a microprocessor based

controller module 7.9 describe the controller connections of a microprocessor based

controller module 7.10 identify the wiring used in domestic appliances


Range

control systems open loop closed loop water heating thermostat temperature controller module with a thermistor sensor tacho generator AC DC AC Induction AC synchronous optical magnetic hall effect features low power AC synchronous motor with a permanent magnet rotor Electrical stop wiring ribbon cable cable harness associated connectors

Learning outcome

The learner will: 8. understand motors used within domestic appliances

Assessment criteria

The learner can: 8.1 explain what is meant by motor torque 8.2 describe the operating process of motors 8.3 explain the start-up process for different versions of the single

phase induction motor 8.4 describe the practical aspects of the permanent magnetic rotor

single phase motor

Range

operating process electrical connections speed direction of rotation protection mounting methods single phase induction motor hall effect motor start-up process capacitor start and run


relay start capacitor start with centrifugal switch practical aspects construction electrical connections speed direction of rotation protection application as a pump motor

Learning outcome

The learner will: 9. understand the installation procedures and use of domestic

appliances

Assessment criteria

The learner can: 9.1 describe the procedures for connection of services 9.2 explain how provision for earthing is made 9.3 explain the door lock operation 9.4 explain how interlocking is achieved 9.5 describe the operating cycles of washing/drying appliances 9.6 describe the operation of refrigerator components 9.7 explain the method of temperature control 9.8 describe methods for frost dispersal

Range

connection of services water supplies waste electrical supply vent outlet operating cycle wash load volume of water used wash temperatures spin speeds wash speed and direction drying load drying temperatures tumble speeds air flow path refrigerator components compressor condenser dryer/filter unit capillary tube heat exchanger evaporator and collector.


frost dispersal auto defrost frost free systems


Unit 312 Diagnosing component faults and repairing consumer electronic products

UAN: L/504/1895

Level: Level 3

Credit value: 11

GLH: 100




Aim: This unit covers the safe diagnosing and repairing of component faults in consumer electronic products.

Learning outcome

The learner will: 1. understand the specific safety precautions to be taken when working

with consumer electronic equipment

Assessment criteria

The learner can: 1.1 specify the safety precautions when working on equipment 1.2 explain safety precautions that should be taken when working on

equipment containing stored energy 1.3 explain component external operating conditions

Range

equipment live isolated

Learning outcome

The learner will: 2. be able to work safely when rectifying faults in consumer electronic

equipment

Assessment criteria

The learner can: 2.1 carry out risk assessments of the work area 2.2 comply with health and safety legislation while undertaking fault

diagnosis


2.3 provide safe access arrangements for the fault finding area 2.4 select tools and equipment for fault finding 2.5 ensure all tools are fit for purpose 2.6 collect fault diagnosing evidence

Range

Health and safety legislation anti-static protection working with products that have stored energy/live electrical charge PUWER PPE manual handling HASAWA fit for purpose safe serviceable calibrated only used for intended purpose fault diagnostic evidence from live circuits isolated circuits

Learning outcome

The learner will: 3. understand how to use information related to fault diagnosis

Assessment criteria

The learner can: 3.1 identify sources of information 3.2 explain differences between circuit diagrams and physical layout

drawings 3.3 identify components in diagrams 3.4 describe how to check information for suitability 3.5 describe how to use information to aid fault diagnosis

Range

information workshop manuals drawings – circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups suitability date product serial numbers


Learning outcome

The learner will: 4. be able to use information to aid fault diagnosis

Assessment criteria

The learner can: 4.1 communicate with customers to gain information to aid fault

diagnosis 4.2 use information to aid fault diagnosis 4.3 plan fault diagnosis 4.4 carry out fault diagnosis on consumer electronic products

Range

communicate verbal pictorial written customer demonstration information workshop manuals drawings – circuits, physical layouts, component drawings charts specifications manufacturers manuals history/maintenance reports job sheet internet focus groups electronic products television receiver audio/video equipment mobile phone laptop/desktop/tablet computer satellite navigation equipment

Learning outcome

The learner will: 5. understand how to use fault diagnostic equipment

Assessment criteria

The learner can: 5.1 describe the operation of test equipment used to aid fault

diagnosis 5.2 explain how test equipment should be calibrated 5.3 explain the importance of calibrating test equipment 5.4 describe checks to be carried out before using test equipment 5.5 identify fault finding techniques


Range

test equipment multimeter signal function/pattern generator oscilloscope transformer fault finding techniques senses – visual, auditory, smell touch input/output techniques visual inspection voltage current and resistance measurement half split technique function testing waveform observation

Learning outcome

The learner will: 6. understand the types of signal required by electronic consumer

products

Assessment criteria

The learner can: 6.1 identify the required signals needed by electronic consumer

products in order to function correctly 6.2 explain how signal measurements are taken

Range

signals RF signal broadband signals

Learning outcome

The learner will: 7. understand how circuits function

Assessment criteria

The learner can: 7.1 explain the purpose of components 7.2 explain the operation of switch mode power supply 7.3 explain how an optical laser functions

Range

components resistors capacitors semi-conductors inductors


heat sinks displays LED

Learning outcome

The learner will: 8. understand the risks of faults re-occuring

Assessment criteria

The learner can: 8.1 identify re-occuring faults 8.2 explain the risks of faults recurring 8.3 explain how to minimise the risks of faults recurring

Learning outcome

The learner will: 9. be able to apply diagnostic techniques

Assessment criteria

The learner can: 9.1 use a range of fault diagnostic techniques 9.2 use appropriate test equipment to locate faults 9.3 disconnect or isolate components or sections of the circuits to

confirm diagnosis 9.4 record test results 9.5 test additional reasons for faults occurring 9.6 identify faults and determine corrective action 9.7 ensure work is completed within agreed timescales 9.8 report any problems to an appropriate person

Range

techniques senses – visual, auditory, smell, touch input/output technique voltage, current and resistance measurement half split technique function testing waveform observation. test equipment multimeter signal/function/pattern generator oscilloscope isolation transformer circuits intermittent action or circuit failure partial failure or reduce performance complete breakdown


Learning outcome

The learner will: 10. be able to replace components

Assessment criteria

The learner can: 10.1 use information to aid component replacement 10.2 plan the removal and replacement of components 10.3 carry out visual inspection of components to be replaced 10.4 use appropriate handling techniques 10.5 use tools and equipment safely when replacing components 10.6 test components 10.7 complete service records identifying replacement components 10.8 replace safety components with exact components

Learning outcome

The learner will: 11. understand operating conditions associated with components

Assessment criteria

The learner can: 11.1 identify the risks associated with operating conditions 11.2 describe control measures taken in order to minimise the risk of

injury

Learning outcome

The learner will: 12. be able to return products to customers

Assessment criteria

The learner can: 12.1 set up products in readiness for return to the customer 12.2 ensure adjustments made are within the normal operating

specification of the equipment 12.3 ensure equipment's performance meets the customer'

expectations 12.4 answer customer questions in an accurate and appropriate manner 12.5 check equipment meets all health and safety requirements 12.6 identify replaced components to the customer 12.7 allow customers the opportunity to retain replaced components

that are chargable


Unit 313 Electrical and electronic principles for consumer electronic servicing

UAN: F/504/1893

Level: Level 3

Credit value: 12

GLH: 120

Relationship to NOS: This unit is linked to Electrical and Electronic Servicing NOS (March 2008).



Aim: This unit covers the principles required in order to safely handle consumer electronic products.

Learning outcome

The learner will: 1. understand standard units of measurement used in the electronic

service industry

Assessment criteria

The learner can: 1.1 identify and use internationally recognised (si) units of

measurement for general variables 1.2 identify and use basic si units which apply specifically to

electrical variables 1.3 identify appropriate electrical instruments for the measurement of

different electrical values 1.4 use formulae to calculate values

Range

units of measurement length area volume mass density time temperature velocity


units of measurement applicable to electrical variables resistance capacitance power frequency current voltage energy impedance formulae RMS peak to peak pk frequency

Learning outcome


electrical service work operations

Assessment criteria

The learner can: 2.1 identify mathematical principles to solve problems relevant to

electrical and electronic work 2.2 apply mathematical principles to solve problems relevant to

electrical and electronic work

Range

mathematical principles linear equations and straight line graphs factorisation and quadratics data handling calculus principles relevant to electrical and electronic work resistors in series parallel and combinations frequency wavelength AC values RMS peak to peak instantaneous values capacitive inductive reactance and impedance phase vectors resonance resistivity


Learning outcome

The learner will: 3. understand basic mechanics and the relationship between force,

work, energy and power

Assessment criteria

The learner can: 3.1 define what is meant by the following:

• mass

• weight 3.2 explain the principles of basic mechanics as they apply to:

• levers

• gears

• pulleys 3.3 describe the principles and relationships between the following:

• force

• work

• energy (kinetic and potential)

• power

• efficiency 3.4 define what is meant by:

• lead/lag circuits

• true power

• apparent power

• power factors

Learning outcome


Assessment criteria

The learner can: 4.1 describe the basic principles of electron theory 4.2 identify materials which are good and poor conductors of electrical

currents 4.3 describe what is meant by resistance and resistivity in relation to

electrical circuits 4.4 explain the relationship between voltage, current and resistance 4.5 describe how to measure and obtain values for:

• voltage

• current

• resistance 4.6 state that is meant by the term voltage drop in relation to electrical

circuits 4.7 explain how the following electrical values are calculated:

• energy

• work


• power

• efficiency

Learning outcome



Assessment criteria


currents 5.2 explain what is meant by the following:

• electromotive force

• electromagnetism

• electron theory (conventional and electron)

• inductive reactance

• capacitive reactance 5.3 state the characteristics of parallel and series circuits 5.4 state the main elements of alternating current theory 5.5 state the characteristics of ac and dc electrical supplies 5.6 explain how the following relate to electrical currents:

• sine waves

• frequency

• Root Mean Square (RMS) values

• reference line value 5.7 explain the operation of a switch mode power supply (smps) 5.8 identify logic systems 5.9 identify methods for debouncing logic levels derived from switches

Range

operation binary Counter registers – SIPO, SISO, PIPO, PISO display decoder/driver A-D, D-A convertor logic systems CR network RS Bistable Schmitt comparator

Learning outcome

The learner will: 6. understand the operating principles of electrical and electronic

components

Assessment criteria

The learner can: 6.1 identify the purpose of two different types of diode


6.2 explain the operation of a transistor in an analogue circuit 6.3 explain the operation of a transistor in a digital circuit 6.4 identify single and multistage amplifier parameters 6.5 explain the operation of multivibrator timers 6.6 identify indicators and displays used in digital systems 6.7 identify the transistor as a switch

Range

amplifier parameters open loop gain phase shift CMRR Bandwidth slew rate multivibrator timers astable monostable bistable indicators and displays LED devices LED displays LCD reflective LCD transflective

Learning outcome

The learner will: 7. understand waves and waveforms

Assessment criteria

The learner can: 7.1 identify parameters of waveforms 7.2 identify fundamental and harmonic frequencies 7.3 identify the frequency components of common waveforms 7.4 identify wave parameters 7.5 identify sound wave frequency range 7.6 identify e-m wave frequency range 7.7 identify series and parallel resonance circuits

Range

waveforms sine wave square wave triangular wave periodic time frequency amplitude peak to peak value pk value


average value mark/space value frequency components of common waveforms sinusoidal square (odds only) pulse (odds and evens). wave parameters sound electromagnetic – frequency, velocity, wavelength sound wave frequency range audio ultrasonic e-m wave frequency range VLF to SHF bands microwaves infrared visible light ultraviolet

Learning outcome

The learner will: 8. understand input and output transducers

Assessment criteria

The learner can: 8.1 identify common switches 8.2 identify common types of microphone 8.3 identify common microphone parameters 8.4 identify the effects of distortion in a sinusoidal waveform 8.5 identify voltage amplifier parameters 8.6 identify types of oscillators 8.7 identify the purpose of passive filters

Range

common switches slide DIL rocker toggle rotary push button switches latching and non-latching common types of microphone electret condenser dynamic common microphone parameters frequency response cardioid response effects of distortion


clipping crossover voltage amplifier parameters open loop gain phase shift CMRR bandwidth slew rate oscillators LC Wien RC crystal controlled passive filters low pass high pass band pass notch pass

Learning outcome

The learner will: 9. understand combinational logic circuits

Assessment criteria

The learner can: 9.1 identify the operation of digital logic gates 9.2 identify truth tables

Range

digital logic gates AND NOR XOR OR NOT NAND truth tables RS Bistable JK Flip flop synchronous timers asynchronous timers logic circuits


Appendix 1 Sources of general information

The following documents contain essential information for centres delivering City & Guilds qualifications. They should be referred to in conjunction with this handbook. To download the documents and to find other useful documents, go to the Centres and Training Providers homepage on www.cityandguilds.com. Centre Manual - Supporting Customer Excellence contains detailed information about the processes which must be followed and requirements which must be met for a centre to achieve ‘approved centre’ status, or to offer a particular qualification, as well as updates and good practice exemplars for City & Guilds assessment and policy issues. Specifically, the document includes sections on:

• The centre and qualification approval process

• Assessment, internal quality assurance and examination roles at the centre

• Registration and certification of candidates

• Non-compliance

• Complaints and appeals

• Equal opportunities

• Data protection

• Management systems

• Maintaining records

• Assessment

• Internal quality assurance

• External quality assurance. Our Quality Assurance Requirements encompasses all of the relevant requirements of key regulatory documents such as:

• Regulatory Arrangements for the Qualifications and Credit Framework (2008)

• SQA Awarding Body Criteria (2007)

• NVQ Code of Practice (2006) and sets out the criteria that centres should adhere to pre and post centre and qualification approval.



Access to Assessment & Qualifications provides full details of the arrangements that may be made to facilitate access to assessments and qualifications for candidates who are eligible for adjustments in assessment. The centre homepage section of the City & Guilds website also contains useful information such on such things as:

• Walled Garden: how to register and certificate candidates on line

• Qualifications and Credit Framework (QCF): general guidance about the QCF and how qualifications will change, as well as information on the IT systems needed and FAQs

• Events: dates and information on the latest Centre events

• Online assessment: how to register for GOLA/e-volve assessments.

City & Guilds Believe you can

www.cityandguilds.com


Useful contacts

UK learners General qualification information

T: +44 (0)844 543 0033 E: [email protected]

International learners General qualification information

T: +44 (0)844 543 0033 F: +44 (0)20 7294 2413 E: [email protected]

Centres Exam entries, Certificates, Registrations/enrolment, Invoices, Missing or late exam materials, Nominal roll reports, Results


Single subject qualifications Exam entries, Results, Certification, Missing or late exam materials, Incorrect exam papers, Forms request (BB, results entry), Exam date and time change

T: +44 (0)844 543 0000 F: +44 (0)20 7294 2413 F: +44 (0)20 7294 2404 (BB forms) E: [email protected]

International awards Results, Entries, Enrolments, Invoices, Missing or late exam materials, Nominal roll reports


Walled Garden Re-issue of password or username, Technical problems, Entries, Results, e-assessment, Navigation, User/menu option, Problems


Employer Employer solutions, Mapping, Accreditation, Development Skills, Consultancy

T: +44 (0)121 503 8993 E: [email protected]

Publications Logbooks, Centre documents, Forms, Free literature

T: +44 (0)844 543 0000 F: +44 (0)20 7294 2413

Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds’ products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. If you have a complaint, or any suggestions for improvement about any of the services that we provide, email: [email protected]

About City & Guilds As the UK’s leading vocational education organisation, City & Guilds is leading the talent revolution by inspiring people to unlock their potential and develop their skills. We offer over 500 qualifications across 28 industries through 8500 centres worldwide and award around two million certificates every year. City & Guilds is recognised and respected by employers across the world as a sign of quality and exceptional training. City & Guilds Group The City & Guilds Group operates from three major hubs: London (servicing Europe, the Caribbean and Americas), Johannesburg (servicing Africa), and Singapore (servicing Asia, Australia and New Zealand). The Group also includes the Institute of Leadership & Management (management and leadership qualifications), City & Guilds Land Based Services (land-based qualifications), the Centre for Skills Development (CSD works to improve the policy and practice of vocational education and training worldwide) and Learning Assistant (an online e-portfolio). Copyright The content of this document is, unless otherwise indicated, © The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions:

• centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes

• candidates may copy the material only for their own use when working towards a City & Guilds qualification

The Standard Copying Conditions (see the City & Guilds website) also apply. Please note: National Occupational Standards are not © The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Published by City & Guilds, a registered charity established to promote education and training

City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)844 543 0000 F +44 (0)20 7294 2413 www.cityandguilds.com

HB-01-2359

level 2 and 3 diplomas in consumer electrical and ok ... · level 2 diploma in repairing module...

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