lessons learned model for projects supported by web 2.0 tools: a mixed methods approach
TRANSCRIPT
Lessons Learned Model for Projects Supported by Web 2.0 Tools: a Mixed
Methods Approach
Debora Virginio Rosa – [email protected] Marcirio Silveira Chaves – [email protected]
Mirian Oliveira – PUCRS - [email protected]
CNPQ Project: 408117/2013-3
INTRODUCTION
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→ Actually project review are in practice in more than 90% of organizations but they’re not using eletronic format (Standish Group, 2013)→ Collaborative tools with mechanisms and features that make lessons learned processes easier and are being initiated in project management context - PM 2.0 (Sinclair, 2007; Levy, 2009; Shang et al., 2011; Palacios-Marqués et al., 2013)
→ Tacit knowledge held in project members minds (Carrillo, Ruikar, & Fuller, 2013)→ Difficults in capture knowledge during the project due to activities priorization and lack of time (Swan, Scarbrough, & Newell, 2010) → Experiences and knowledege, when capture during the project are not integrated into the organization knowledge base (Pemsel & Wiewiora, 2013; Duffield & Whitty, 2014)→ Knowledge Management Systems are inefficient:• Limited tools due to search
restrictions (Weber et al.,2001)• Difficult on finding data, and when
data is found the information provided has limitations – incomplete data (Swan et. al, 2010)
Justificati
onProblem
s
TARGET 2.0 PRELIMINARY MODEL
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Theoretical Background• People: Situated Learning Theory,
Mutual Care Theory, Social Aspects, Knowledge Management
• Process: Lessons learned methods, lessons learned processes, project learning framework, knowledge management model for projects, project management methodology
• Technology: IT 2.0 tools such as social network, blogs, wikis, cloud tools
RESEARCH DESIGN
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Research Objectives Develop an IT 2.0 adoption model to assist managers of IT / IS projects in
the treatment of lessons learned; Validate the model proposed by reviewing the model with experts of
project area.
Research Design
Exploratory research Mixed Methods: Partially mixed concurrent equal status design (Leech and
Onwuegbuzie, 2009) Portuguese / English Questionnaire (183 answers) + 10 in depth interview
with member projects (average 12 years experience in projects)
ANALISYS RESULT – Project Management
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What lessons learned processes do you consider important at each phase of a project?
Raise Awareness Initiating Collect Executing / ImplementationVerify ControlStore ClosingDisseminate ClosingReuse Executing / Implementation
Initiating
• Raise Awareness
• Reuse• Collect• Verify• Disseminate• Store
Planning
• Reuse• Collect• Verify• Raise
Awareness• Disseminate• Store
Control
• Verify• Store• Collect• Reuse• Disseminate• Raise
Awareness
Executing/ Implementation
• Reuse• Store• Collect• Verify• Disseminate• Raise
Awareness
Closing
• Store• Disseminate• Collect• Verify• Raise
Awareness• Reuse
ANALISYS RESULT – IT 2.0
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Social MediaVoIP
Cloud Store/ShareCloud Editing Tool
BlogsWikis
MashupsMicroblogs
RSSTags
WikisSocial Media
BlogsRSS
Cloud Editing ToolCloud Store/Share
Tat
MashupsMicroblogs
VoIP
QUALI QUANTI
IT 2.0 Tools:
• 54% use these tools in PM
• 85% facilitates PM
• 84% facilitates LL
ANALISYS RESULT – Lessons Leaarned
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QUALI QUANTIRaise Awareness
CollectStore
DisseminateVerifyReuse
--
Raise AwarenessCollectStore
Disseminate
VerifyReuse
LL Management:
• 95% considers LL management useful in projects
• 47% executes LL Management in theier project
ANALISYS RESULT – Propositions
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P1• Knowledge management in IS/IT projects assists the realization of the
project. (YES)
P2• The project team influences the knowledge management, and so, the results
in IS/IT projects. (YES)
P3• IT 2.0 are used in the organization and by the project team.(PARTIALLY)
P4• IT 2.0 can assist in the process of managing LL in IS/IT projects. (YES)
P5• The project team should be mobilized and encouraged to carry out the
processes of lessons learned management in IS/IT projects. (YES)
ANALISYS RESULT – Meta-inferences
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Bridging
• Lessons learned management underachieved in projects
• Processes rarely used in projects (questionnaire) and modifications were suggested in interviews (Verify, Disseminate processes)
• Difficulties in measuring effectiveness of the reuse process
• Lessons learned processes by project phase
• Web 2.0 tools considered effective for lessons learned management
Bracketing
• Raising awareness processes and organization guidelines
• Project Management Methodology: traditional method versus agile method
• Recommended tools to perform lessons learned management
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DISCUSSION – Target 2.0 Final Model
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CONTRIBUTIONS*** Theory Type of theoretical contribution:
Explanation and Prediction (Gregor, 2006)
Dimensions of theoretical contribution: Originality: Incremental Utility: Practical and Scientific (Corley e Gioia, 2011)
Theoretical contribution to lessons learned management (processes)
*** Practice Target 2.0 model assists IT/IS project members:
Everyday tools• Knowledge retention• Not affected by turnover
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CONCLUSION* Lessons Learned can be managed in IT/IS projects in any
project phase with the support of IT 2.0 tools as suggested in Target 2.0 model
Processes People Technology
Limita
tion • Organizations using lessons
learned supported by IT 2.0 tools• Raise Awareness processes vs
available tool• Lack of evidence of successfull
experiences in lessons learned management Fu
ture
wor
k
• Agile Methodology• Model
test/application• Reuse process
• Managing Web 2.0 Technologies in Projects - TiP 2.0
Research Group
http://tip20.wikidot.com