lessons learned from coaching 50+ teams
Post on 13-Sep-2014
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In this experience report, we present the lessons we have learned during a three years-long journey coaching more than 50 teams in using the Kanban method at Sandvik IT. We share our experience gathered when introducing, supporting and scaling Kanban systems with the purpose to improve the organization as a whole. Based on validated experiments and facts, we present: - How we use the Kanban method to create a culture of continuous improvements. - How we introduce Kanban to often overburdened teams using a one-day kick-start workshop, and how this workshop evolved into what is described in the “The Kanban Kick-start Field Guide”. - How we help teams to improve their kanban system using a depth-of-kanban coaching tool. - How we discovered the key role that management plays in maintaining the will to improve continuously, and our experiments on how to nurture it. - How we keep track of the improvement capability of the various teams and how we act on it. - How we scale our coaching capability to help even more teams. This talk is a direct continuation of our LKCE11 talk “Igniting Change in 20 teams within 6 months”.TRANSCRIPT
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Here be Monsters
Marsh of Change
Resistance
Chasm of Re-org
NirvanaExcellence, Perfection
100% Value created, 100% Fun
Here be Monsters
Woods of Lost Managers
The Way of
the Kanban
Lessons Learned from Coaching 50+ Kanban Teams
Christophe Achouiantz Lean/Agile Coachhttp://leanagileprojects.blogspot.se@ChrisAch
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Lessons Learned
• Why Kanban?• The Kanban Method• Introducing and supporting Kanban• Creating a Culture of Continuous
Improvements• Scaling Coaching
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
THE KANBAN METHODLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Some visual policies(ticket design, colours, etc.)
% of Policies reusable between Kanban
Systems
Context is Everything
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
You Grow a Kanban System You do not Summon It
Yes! No!
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
2 Qualities that Matter in the Long Run
StickinessClarity
Improvement Opportunities(Smart Moves)
Aligned with Purpose
Fact-based management
Sustainable
Resilient
Compensate lack of Leadership
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
THE CONTEXT
You are Here
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The
Cont
ext
Sandvik
www.sandvik.com
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Origin Story
Johan NordinSupport Manager at Sandvik IT
The
Cont
ext
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Key to Minimizing most of our Problems is Flow Control
The
Cont
ext
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
INTRODUCING THE KANBAN METHODLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Effort needed to reach sustainability
Packaging Kanban
Sustainable Level
”Sticky!”
Pro
babili
ty
Time
Time a manager is willing to let go for starting with Kanban
Time needed to establish a Kanban System
1 dayThe Kick-start Workshop
Boosts!
Kanb
an
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
BoostsThe Kick-Start Workshop (1 day)
The Kick-start & Boosts
Understand the Team
Set
the S
cene
Share
Curr
ent
Conce
rns
Define a
Share
d
Vis
ion
Dis
cover
what
the
Team
does
Identi
fy W
ork
Types
Expla
in B
oard
M
ech
anic
s
Set
Vis
ualiz
ati
on
Polic
ies
Cre
ate
& P
opula
te
the B
oard
Set
Way-
of-W
ork
ing
Polic
ies
Lim
it W
IP
Set
Pla
nnin
g
Meeti
ng P
olic
ies
Run F
irst
Pla
nnin
g
Meeti
ng
Clo
se t
he S
cene
Follo
w-U
p
Measu
re F
low
Lim
it W
IP
Manage D
em
and
Ass
ess
Depth
of
Kanban
TimeWho cares?
Now I get it!Why have we never discussed that before?
Ouch! Now I understand why I feel stressed!
Energy Level
Now we work SMART!
Kanb
an
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Keys to Maximizing Stickiness & Clarity of Kick-starts
Team Focused and Team Driven
Sti
ckin
ess
1
10
100
1000
10000
100000
1000000
The team is in charge
Some Expert creates the Kanban System
Low on Theory, High on Practice in
Context
Inte
rest
Emotional:Engaged to see MY stuff on the board
Theory ZZzzz
Do this a.s.a.p. during the kick-start!
Clarity of Purpose
Effi
cie
ncy
Do this a.s.a.p. during the kick-start!
Shared common view of Team’s purpose and context. ”Service Oriented”
Kanb
an
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Kanban Kick-start
Field Guide
Kanb
an
Get it at:http://leanagileprojects.blogspot.se
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
ASSESSING KANBANLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
LimitWIP
Visualize
ManageFlow
ExplicitPolicies
FeedbackLoops
The 5 DimensionsKa
nban
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
LimitWIP
Visualize
ManageFlow
ExplicitPolicies
FeedbackLoops
Depth of Kanban to Evolve SmartKa
nban
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Depth of Kanban to Evolve SmartKa
nban
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
CONTINUOUS IMPROVEMENTSLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Kanban and Continuous Improvements
Vision
The Kanban Method Kanban helps create the ”Baseline”• Current Condition is known
• Leading & trailing Indicators (Facts)• Common Standard (Policies)
Kanban comes with an Implicit Vision• Low WIP• Liquid Flow• 100% Value
Imp
rove
Kanban help you identify improvement opportunities• Trailing (lead-times) and Leading (board) indicators
You have Focus• Controlled WIP (less task-switching)• Clarity of Purpose (Service Oriented)
Impr
ovem
ents
Baseline
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Patterns of Continuous ImprovementsTh
e po
wer
of
Vis
ualiz
atio
n
Manager not present
Manager un-engagedManag
er e
ngaged
Dis-Continuous
Improvement?Ceiling
”Obvious” improvements
”Real” improvemen
ts
The
power
of
Curiosi
ty
Time
Level of
Impro
vem
ents
Impr
ovem
ents
There is always a Ceiling!
Move the ceiling:
• Strech your value streams!Get in control of upstream & downsteam
• Get a sponsor higher up in the org!To compensate the lack of political influence of the managers beyond a certain point
• Peer-to-peer coaching!To increase commitment and curiosity from manager
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Creating Curiosity with Peer-to-Peer Coaching
Impr
ovem
ents
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
SCALINGLessons Learned on
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Coached 60+ Teams
”Suppliers Teams”Development Teams working with AM &
Projects Coordinatio
n Team
s
Project
s/Solutio
ns
Management T
eams
Other T
eams
(HR, C
omm
unicatio
n, etc.
)
Kanb
an
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
A Strategy to Trigger a Culture Change% of Culture Change
% of ”Kanbanized” Teams
100
100
Scal
ing
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Scaling Coaching
Black Belt Jedi
Master Coach
Lean Coach
Flow Manage
r
Team
Team
Team
coaches coachescoaches
Scal
ing
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Goal: Get Rid of the Coaches!
Managers
CoachesTeam Team Team Team Team Team Team
A Scafolding to be removed when Managers have become coaches
Scal
ing
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
What’s Next?
• Focus over End-2-End flows• Peer-2-peer coaching: enabling curiosity• Dis-continuous improvements: How?
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
SUMMARY
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
2 Qualities that Matter in the Long Run
StickinessClarity
Improvement Opportunities(Smart Moves)
Aligned with Purpose
Fact-based management
Sustainable
Resilient
Compensate lack of Leadership
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Kanban is the Fastest (highest RoI) way to increase your team’s CapabilitySu
mm
ary
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
BoostsThe Kick-Start Workshop (1 day)
Easy to ”Sell” Kanban using 1 day Workshop and Boosts
Understand the Team
Set
the S
cene
Share
Curr
ent
Conce
rns
Define a
Share
d
Vis
ion
Dis
cover
what
the
Team
does
Identi
fy W
ork
Types
Expla
in B
oard
M
ech
anic
s
Set
Vis
ualiz
ati
on
Polic
ies
Cre
ate
& P
opula
te
the B
oard
Set
Way-
of-W
ork
ing
Polic
ies
Lim
it W
IP
Set
Pla
nnin
g
Meeti
ng P
olic
ies
Run F
irst
Pla
nnin
g
Meeti
ng
Clo
se t
he S
cene
Follo
w-U
p
Measu
re F
low
Lim
it W
IP
Manage D
em
and
Ass
ess
Depth
of
Kanban
Sum
mar
y
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Depth of Kanban to Identify the most meaningfull (highest RoI) next improvementSu
mm
ary
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
The Deeper you Go with Kanban, the more it forces you to improve continuously
Vision
The Kanban Method
Imp
rove
Sum
mar
y
Baseline
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
You Need Curious Managers for ”Real” Improvements
The
pow
er o
f
Vis
ualiz
atio
n
Manager not present
Manager un-engagedManag
er e
ngaged
Dis-Continuous
Improvement?Ceiling
”Obvious” improvements
”Real” improvemen
ts
The
power
of
Curiosi
ty
Time
Level of
Impro
vem
ents
Sum
mar
y
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
We Scale with a Temporary Coach Chain until the Managers take over
Managers
CoachesTeam Team Team Team Team Team Team
A Scafolding to be removed when Managers have become coaches
Sum
mar
y
Christophe Achouiantz @ChrisAch – LKCE13http://leanagileprojects.blogspot.se
Thanks for your Time!
Christophe Achouiantz @ChrisAch
Get the slides here:http://leanagileprojects.blogspot.se