11

Lessons Learned From Lessons Learned From 9/119/11

Hugh H. Welsh, Esq.Hugh H. Welsh, Esq.

22

Port Authority of New York and Port Authority of New York and New JerseyNew Jersey

AirportsAirportsTeterboroTeterboroKennedy InternationalKennedy InternationalLa GuardiaLa GuardiaNewark InternationalNewark International

PortsPortsPort NewarkPort NewarkPort ElizabethPort ElizabethHowland Hook Marine TerminalHowland Hook Marine TerminalAuto Marine TerminalAuto Marine Terminal

33

Port Authority of New York and Port Authority of New York and New JerseyNew Jersey

PATH rapid transitPATH rapid transitPort Authority Bus TerminalPort Authority Bus TerminalInterstate CrossingsInterstate Crossings

George Washington BridgeGeorge Washington BridgeLincoln TunnelLincoln TunnelHolland TunnelHolland TunnelBayonne BridgeBayonne BridgeGoethels BridgeGoethels BridgeOuterbridge CrossingOuterbridge Crossing

44

AA Flight 11 Hit the North Tower

UAL Flight 175 Hitting South Tower

55

South Tower BlastSouth Tower Blast

66

77

Difference between Difference between ManagementManagementand and LeadershipLeadership

88

Secondary ImpactsSecondary Impacts

UncertaintyUncertaintyPeople dislocatedPeople dislocatedInterstate crossings closedInterstate crossings closedPATH shutdownPATH shutdownCommercial flights groundedCommercial flights groundedPort closedPort closed

99

Most Important Asset:Most Important Asset:

PEOPLEPEOPLESome more fragile than othersSome more fragile than others

Need to recognize stressNeed to recognize stress

1010

Communications, Communications, Communications, Communications, CommunicationsCommunications

List of employees kept offList of employees kept off--sitesiteTelephone netTelephone net

1111

Alternative Operations SiteAlternative Operations Site

Prior planningPrior planningList of employees and List of employees and communications at sitecommunications at siteLocation known to staffLocation known to staff

1212

Need to ImproviseNeed to Improvise

Empower managersEmpower managersCut red tapeCut red tape

1313

Keep Staff InformedKeep Staff Informed

Tendency toward information Tendency toward information containmentcontainmentGood for moraleGood for moraleNecessary for coordinationNecessary for coordinationNeed for feedbackNeed for feedback

1414

Continued OperationsContinued Operations

1515

1616

1717

1818

ComputersComputers

Back up dataBack up dataRemote internet connectionsRemote internet connectionsAvailability of hardwareAvailability of hardware

1919

RecordsRecords

Records off siteRecords off siteBlueprints of facilitiesBlueprints of facilitiesInsurance informationInsurance informationLeases and contractsLeases and contracts

2020

ProcurementProcurement

Possible need to suspend biddingPossible need to suspend biddingContinued need for financial Continued need for financial accountabilityaccountability

2121

InsuranceInsurance

Legal, financial and political concernLegal, financial and political concernAnnual review of all insuranceAnnual review of all insuranceExclusions and exceptions?Exclusions and exceptions?Need for immediate information regarding Need for immediate information regarding coveragecoverage

2222

Public RelationsPublic Relations

Dreadful distractionDreadful distractionSpeak with one voiceSpeak with one voice

2323

Prior PlanningPrior Planning

Saves livesSaves livesEvacuation drillsEvacuation drillsInformation off siteInformation off site

2424

Leadership PrinciplesLeadership Principles

2525

The EndThe End