Lessons from the mouse

Applying disney customer service techniques to the

world of college admission

Lesson #1Never let backstage become onstage

Lesson #2WHAT TIME IS THE

3:00 PARADE? IS NOT A STUPID QUESTION

When a student asks, What is This? At a College Fair

Lesson #3Little wows add up

When our catering department makes peach punch for a program

When the doubletree has hot cookies waiting in my room

Lesson #4Have fun with the job-no matter how miserable you

feel

When families want to keep chatting at the end of an open house

When parents try to hug you

Lesson #5Never ever say-

”That’s not my job”-don’t even think it!

When you are asked to pick up hs counslors at the airport

for a fly-in event

When you have to work an institutional booth at a community festival

Lesson #6take responsibility for your own career

Admission counselor job description

But seriously…..

Take charge!

Summer institute 1997 @ illinois college

A SPECIAL SHOUT OUT AND THANKS TO THE ANONYMOUS CREATOR OF ADMISSIONSPROBLEMS.TUBMLR.COM

YOU ARE MY PERSONAL HERO