lesson 1.2- liaise with kitchen and service areas
TRANSCRIPT
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ELEMENT 1LIAISE BETWEEN
KITCHEN AND SERVICE AREAS
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APPROPRIATE COMMUNICATION TECHNIQUES
• THE FOLLOWING ARE TECHNIQUES WHICH YOU CAN USE TO HELP ENSURE PROPER AND EFFECTIVE COMMUNICATION OCCURS WHEN RELAYING INFORMATION:
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SIGN LANGUAGE/ HAND-WRITTEN NOTE
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WRITING CLEARLY
• WHEN PRODUCING WRITTEN COMMUNICATION MAKE SURE IT IS CLEAR ENOUGH FOR OTHERS TO READ AND INTERPRET
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OPEN AND CLOSE QUESTIONS
• GAIN REQUIRED INFORMATION ABOUT THE TOPICS BEING
TALKED ABOUT
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PAYING ATTENTION AND CONCENTRATING ON OTHERS ARE
SAYING
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NEVER INTERRUPT THE OTHER PERSON
• INSTEAD ALLOWING THEM TO FINISH WHAT THEY ARE SAYING
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ASKING QUESTIONS
• TO CLARIFY INFORMATION AND DIRECTIONS YOU ARE UNSURE OF
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DO NOT TRY TO GUESS
• WHAT THE OTHER ERPSON WILL SAY OR INFER WHAT THEY WILL SAY BASED ON THEIR FIRST FEW WORDS
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REPEATING BACK
• WHATTHEY HAVE TOLD YOU TO VERIFY UNDERSTANDING OF WHAT HAS BEEN SAID
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SPEAKING SLOWLY AND CLEARLY BUT NATURALLY
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BEING CONCISE
• MEANS GIVING ONLY THE REQUIRED INFORMATION AND AVOIDING UNNECESSARY WORDS AND UNECESSARY INFORMATION.
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APPROPRIATE LANGUAGE
• USE SIMPLE WORDS,CHOOSING YOUR WORDS CAREFULLY AND AVOIDING COMPLEXITY IN THE WORDS USED AND THE PHRASING