Leonard Hampton 7755 Chalmette Dr. Apt C Hazelwood, Missouri 63042 Cell: 314-610-6530 Leonardh2005@yahoo.com

Summary of QualificationsA Service Professional with emphasis in customer advocacy in the field of retail and customer service. I have a Bachelor in Business Information Systems that will help develop the abilities to partner with, or contribute to, IT-enabled business strategy, operations and projects in a variety of ways, including, but not limited to: Evaluating new information technologies, business models, and their implications, understanding the relationships between competitive advantage and information technologies, assessing a business or business area to recognize where process improvements can be made, eliciting and identifying requirements, communicating effectively with consumers, managers, analysts, business partners, and IT professionals, modeling needs, processes, and data. I also have the ability to manage data as an asset managing processes.

Education – BA in Business Information Systems- Ashford University

Professional Experience:

GC Services/ Verizon- Weldon Spring, MONovember 2013- PresentManagement Trainee/ Account Analyst

Management Trainee responsible for monitoring performance, help establish resolutions for account issues that arise, act as a liaison in submitting requests, provide daily leadership to Customer Service Agents and participate in on-going training of Verizon systems. As a Management Trainee, I play a key role in ensuring that new policies and procedures are monitored and enforced.

Account Analyst provide resolution to Verizon Wireless accounts with credit balances by determining whether a credit balance is the result of an overpayment, a payment that has been misapplied and needs to be transferred to another account, an adjustment, or a combination of these items. I analyze the data to determine the corrective action needed to zero the account out and submits appropriate documentation for the resolution of the credit. I am responsible for the validation of credit balance payments to appropriate accounts, and must ensure all adjustments are accurate and reasonable.

Enterprise Holdings Inc. – St. Louis, MO

May 2012-August 2012

Reservations Sales Representative (Intern)

Was responsible for assisting customer in reserving vehicles with locations nationwide. Provided excellent customer service to customers, consistently met established performance and quality standards. Located and interpreted complex information from a number of databases. Communicated information considered unsatisfactory by customers in a tactful manner. Handled multiple tasks (i.e. spoke with customers while I accessed information using computer programs). Offered alternatives and options to overcome objections. Maintained a courteous and pleasant demeanor while speaking with customers and fellow associates.

Toys R Us- St. Louis, MO July 2009 – May 2012Retail Merchandiser, Store Receiving Specialist and Pricing and Signage Coordinator Was responsible for providing fast and friendly service to guests by responding quickly to their needs. Specific responsibilities included: Answering guests questions, demonstrating the mechanics of different items, keeping the sale’s floor clean, organized, and stocked. I provided an exceptional customer service experience to all customers by having a friendly and supportive attitude, being customer focused, and being a great listener.

Computer Skills Excel, Access, Power Point, Microsoft Office, Outlook

(Windows XP, 2000, 95/NT/98/07, 8, 8.1 and 10), Vista