lenovo and you: services for the data center

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Lenovo services for the data center

Copyright © 2016 Lenovo. All rights reserved.

Lenovo and you: services for the data center

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Mission

Thousands of customers trust Lenovo Services to run their businesses and support the full lifecycle of their investments.

Our mission is to be your trusted partner in the data center.#1


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Lenovo Solutions Transform the Data Center JourneyLenovo Helps You Achieve Your IT Goals at Any Point in Your Data Center Transformation

Flexible IT on demand:Cloud (private and hybrid)

Reduced operational expense: Converged and hyperconverged systems

Best-in-class large-scale computing: High-performance and hyperscale systems

Automation and efficiency: Software-defined data center


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Lenovo Data Center Services

Lenovo offers a comprehensive portfolio of services that supports the full IT lifecycle of your Lenovo assets

4Copyright © 2016 Lenovo. All rights reserved.

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Lenovo Services Supports the Full IT Lifecycle

Fulfillment Deployment Optimization End of Life

AssessmentWorkshop

TCO Study

Solution Design

Proof-of-ConceptTechnology Lab

Asset RecoveryServices

Basic HardwareInstallation

Advanced Installation, Migration,

and Expansion

Managed Services

Enterprise Server Software Support

YourDriveYourData

WarrantyUpgrades and

Extensions

Post-WarrantyServices

HealthChecks

FactoryServices

Planning Support




PlanningUnderstand your options, evaluate deployment alternatives, and design the best IT strategy for your enterprise

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Assessment Workshop* Identify Opportunities for System and Infrastructure Improvements

Evaluate trends and best practices to identify opportunities for IT system and infrastructure improvements

*NOTE: Assessment workshop availability planned for March 2017

Plan power and cooling infrastructure for high-density systems and cloud environments, as well as retail and campus environments


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TCO Study*Explore Detailed Recommendations for the Most Cost-Effective Solutions

Receive a detailed study of your current environment

Evaluate recommendations for transitioning to a new technology plan

Understand potential return on investment (ROI) for proposed solutions

*NOTE: TCO Study availability planned for March 2017


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Solution DesignLeverage Lenovo Expertise to Speed Time to Value and Optimize IT Investments

Receive detailed technical and business analysis of the solution

under consideration

Build an implementation plan for optimizing the

current environment


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Proof-of-Concept Technology LabMitigate Risk by Validating and Tuning Solutions in a Controlled Environment

Test proposed solutionsbefore deployment

Experience hands-on in Morrisville, North Carolina, or access remotely

Iterate on initial designs to optimize value



FulfillmentReduce project time and costs by having Lenovo perform configuration, deployment, and quality assurance tasks at the point of manufacturing—before shipping to the customer

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Factory ServicesAccelerate Deployment Time and Decrease Risk by Relying on Experienced Installation and Testing Technicians

• Have configuration and deployment tasks, as well as quality assurance testing, performed at the point of manufacturing

• Receive complete functionality and stability testing and hardware performance testing

• Ensure images are installed and tested for compatibility with Lenovo hardware

• Define firmware settings at the point of manufacturing and deploy them consistently across the environment

• Affix information-rich, tamper-resistant asset tags to each piece of hardware before delivery



DeploymentSimplify installation of new technologies, accelerate time to productivity, and free your IT staff to concentrate on business priorities

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Basic Hardware Installation Keep IT Staff Focused on Your Business by Relying on Lenovo Experts to Configure and Install New Infrastructure

Receive post-installation documentation for reference

Receive training on daily administrative tasks

Let Lenovo experts unpack, configure, and update firmware, and conduct final operation verification test of hardware


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Advanced Installation, Migration, and ExpansionMove or Scale IT Resources Intelligently and Cost-Effectively

• Move existing physical or virtual workloads easily, or determine technical requirements to support increased workloads while maximizing performance

• Includes tuning, validation, and documented ongoing run processes

• May include high-performance computing, cloud, SAP HANA, converged, and hyperconverged installations, migrations, and expansions


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Design and Deployment for VMware vRealize SuiteAccelerate Data Center Performance With the Power of Virtualization

Let Lenovo experts guide your team through design and optimal configuration of the VMware vRealize® platform—all validated against your particular use cases


Speed application deployment and expand virtualization capabilities with a purpose-built, enterprise-scale cloud management solution

Enjoy quick time to value with fast, efficient skills development and knowledge transfer

Learn more about Design and Deployment for VMware vRealize Suite

http://www.lenovo.com/images/products/system-x/pdfs/support/lenovo_services_vmware_vrealize_deployment.pdf




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Design and Deployment for VMware NSXStay Focused on Your Business-Value Priorities

• Streamline design and deployment of virtual networking capabilities using the VMware NSX® for vSphere® network virtualization platform

• Quickly capitalize on the full benefits of network virtualization with a solution that is purpose-built for your key use cases

• Maximize the return on your technology investment by taking advantage of our deep expertise in implementing VMware network virtualization technologies


Learn more about Design and Deployment for VMware NSX

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http://www.lenovo.com/images/products/system-x/pdfs/support/lenovo_services_vmware_nsx_deployment.pdf

http://www.lenovo.com/images/products/system-x/pdfs/support/lenovo_services_vmware_nsx_deployment.pdf


Support Rely on Lenovo experts 24x7 to help ensure everyone in your organization has the tools they need—around the world and around the clock

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Managed ServicesRely on Experts for Continuous System Monitoring and Problem Resolution for Both Hardware and Software

• Receive 24x7 remote monitoring, alerting, and automated issue resolution by a team of Lenovo experts

• Outsource capacity planning and performance management

• Rely on Lenovo to fully coordinate hardware and software resources, with end-to-end support

• Outsource proactive management of Lenovo SAP HANA, SAP Business Warehouse Accelerator (BWA),or Converged HX Series Nutanix

• Receive ongoing health checks and recommendations for updates


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Large Consumer Goods Chain Using SAP HANA

Logistics ManagerRequirements:• Faster reporting on logistics data• Near-real-time analytics• New business insights

IT AdministratorResponsibilities:• Multiple workloads• Dedicated workload

Relies on Relies onCustom Apps

System Administrator

Typical Customer Scenario

Infrastructure Software

SAP CallCenter

Red Hat LinuxOr SUSE Linux

Call Center

LenovoCall Center

HardwareManaged ServicesExpert 24x7 remote monitoring, technicalmanagement, and consulting


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Enterprise Server Software SupportEnjoy Unlimited Access to Comprehensive Software Support from a Single Source

Take advantage of comprehensive, single-source support covering server operating systems and business applications

Receive additional software support beyond hardware break/fix

Make unlimited support calls at one low annual rate


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YourDrive YourDataAdd Extra Protection for Your Data by Keeping Failed Hard Drives

• Retain failed drives for extra data protection (otherwise, failed drives must be returned to Lenovo)

• Dispose of retained drives at your discretion


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Warranty Upgrades and ExtensionsProvide Uninterrupted Coverage to Match the Planned Life of Your IT Assets

• Choose from these warranty upgrade or extension options:

24-hour or 6-hour onsite repair time available 24x7 with expert telephone support and onsite field technician support. A field technician installs all internal parts.

2-hour onsite response time available 24x7 with expert telephone support and onsite field technician support. A field technician installs all internal parts.

4-hour onsite response time available either during normal business hours or 24x7 with expert telephone support. Customers may elect to have the repair parts delivered or to have repairs performed onsite by a field technician.


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Post-Warranty ServicesAdd 1 to 2 Additional Years of Support Coverage After the Base Warranty Expires

• Purchase alone or bundled with warranty upgrade services

• Customize your coverage options for devices with planned operation life spans of more than 5 years



OptimizationMonitor and enhance your Lenovo technologies throughout their lifecycle to ensure top performance and protect your investments

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Health ChecksEnsure Optimum Infrastructure Tuning and Practices at All Times

• Receive a comprehensive diagnostic assessment of your existing environment including firmware, drivers, and software versions

• Understand opportunities to adopt best practices

• Receive recommendations for performance tuning and configuration changes

• Review findings and recommendations in an interactive workshop

• Purchase onsite update service for an additional charge


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Asset Recovery ServicesDispose of Retired Hardware Responsibly, Securely, and Easily

Recycle and dispose of hardware assets responsibly via Lenovo’s audited processing facilities

Web-based portal delivers a reliable and consistent customer experience


Copyright © 2016 Lenovo. All rights reserved. 29

Outstanding Customer ExperienceAccelerate innovation with top-rated support, industry-leading partner ecosystem, and worldwide services delivery network

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Customer SatisfactionLenovo Services Surpasses Industry Averages in the x86-based Server Segment

Source: Lenovo earns top x86-based server customer satisfaction scores in 4Q15,Technology Business Research, Inc., February 2016.

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Top ScoresAbove industry average in all 22 attributes

of customer satisfaction

Powerful AdvantagesServices, support, and management

#1 RatingOverall x86-based server customer satisfaction

in 7 of previous 8 quartersHigh-Quality Hardware

Reliable, scalable, and efficient

Exceptional Services and Support

Fast response, always available

Industry-Leading Satisfaction Levels

Quarter over quarter


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Choice and Flexibility

Approach We actively collaborate with industry-leading partners to bring best-of-breed solutions to market with a single point of accountability

BenefitComprehensive, real-world business solutions leverage emerging technologies based on open standards, without vendor lock-in

Lenovo Partner Ecosystem Accelerates Innovation


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165 countries

12 development labs

10,000+ IT support specialists

3,000 field service locations

51 contact centers

147 languages

~2.7 million machines in warranty and maintenance

Worldwide Services Delivery NetworkLenovo Offers Comprehensive Global Support and Capabilities
