Lenora MacMaster (905) 380-14555284 McRae St, Niagara Falls ON(905) 380-1455macmaster-l@hotmail.comca.linkedin.com/pub/Lenora-macmaster/b1/273/640/en

Objective To establish professional relationships and a co-op position in marketing at an innovative, forward-thinking company to help me learn and grow as a professional.

Skills Over 7 Years of Customer Service Microsoft Office Leadership Project Management Social Media Strong Communication Skills, both verbal and written Ability to Present Ideas Dynamically Time Management Market Analysis Experience Working in Diverse Groups Dedicated

Education Niagara College CanadaBachelor of Applied Business, International Commerce and Global DevelopmentSeptember 2013 – Present. Expected completion April 2017The International Commerce and Global Development program has allowed me to gain a broad set of business skills including Market Entry Strategies, Marketing Principles and Market Analysis, with a focus on International Business Relations.

Niagara College International Commerce Annual Forum ChairwomanNovember 2014 – Present

Oversee all tasks related to the organization and implementation of the annual program-wide forum

Delegate tasks to sub-committees Manage various tasks while meeting milestone deadlines Plan and execute various fundraisers and events Work with the local charity Gillian’s Place Manage a fundraising committee Lead weekly coordinator meetings with committee members and

Program Chair Oversee Marketing Initiatives such as Social Media, Website, and

Posters

Work Experience

Boys and Girls Club of NiagaraLifeguard, Swim Instructor, AquaFit Instructor

Lenora MacMaster (905) 380-1455

September 2012– June 2013, September 2014 – Present Plan and execute swimming lessons and workout regimens for

patrons of all ages Complete progress reports for participants Evaluate swim skills of participants Complete daily housekeeping tasks such as; Ensure cleanliness of the pool area Complete hourly pool tests to ensure adequate pool chemistry

Hilton FallsviewPool Senior Lead HandJune 2013 – August 2014Supervise a team of lifeguards by;

Preparing weekly team schedules Ensuring the completion of weekly cleaning tasks Ensure Public Health Standards were being met Develop daily log sheets and daily opening and closing checklists Ensure staff are up-to-date with new policies and procedures Develop emergency action plans Ensure safety of guests Provide guests with first aid as necessary Provide exceptional customer service

City of Niagara FallsHead LifeguardSummers of 2009 – 2012 Perform supervisory duties such as;

Plan and perform regular mock emergencies Plan and execute bi-weekly staff trainings Ensure proper pool chemistry Complete seasonal reports Evaluate staff performances Plan and execute activities and games for patrons Ensure safety of patrons through scanning Perform first aid as necessary

**References Available Upon Request

2