A STUDY ON THE CUSTOMER SATISFACTION ON

LENDINg^BACTICES IN NBFCs WITH SPECIAL REFERENCE

TO KOSAMATTAM AND MUTHOOT FINANCE, THEVARA

Dissertation submitted to the

MAHATMA GANDHI UNIVERSITY

in partial fulfilment of the requirement for the award of the degree

of

MASTER DEGREE OF ARTS IN ECONOMICS

By

GOPIKA GOPAN B

Register Number: AM14EC0005

Under the guidance of

DR.MARY LIYA C.A

i.

DEPARTMENT OF ECONOMICS

ST. TERESAS COLLEGE (AUTONOMOUS)

ERNAKULAM

March

2015-2016