legal_it_landscapes_2015

Legal IT Landscapes 2015

TOMORROW’S TECHNOLOGIES FOR COMPETITIVENESS AND EFFICIENCY

ATHENIAN

2LSN Research / Legal IT Landscapes 2015

Introduction from the author 3

Report method 5

Comment from Vodafone on the results 6

Comment from Athenian IT Developments on the results 7

Comment from Aderant on the results 8

Legal IT Landscapes 2015 report 9

LITL 2015 index


Introduction to the report

Three years ago, we ran a little survey about legal IT, and it was rather successful. So, we thought we’d try it again in 2014, but this time make it much broader. I’d like to say thank you to everyone who completed the survey – it ran to over 90 questions for those in IT (fewer if you were in finance, for example), which is a lot. I hope you enjoy the range and detail that this commitment from our respondents gives you in the report.

The results of Legal IT Landscapes 2015 should drive some debate – all the presentations I’ve made of the numbers, both to people in legal

management and to IT vendors, have thrown up strong opinions. While that was often around our results on whether legal IT leaders think cloud is the future (the answer is ‘yes’), other results have also provoked debate. I hope you’ll add your thoughts to the debate – by all means email me if you don’t want to ‘take to Twitter’...

Fundamentally, it appears that legal businesses are finally getting it. Behind the scenes, competitive pressure and the recession have reset the IT ambitions in legal.

Many of those in legal IT management think their firms will be running significant systems (such as document/case/practice management, or CRM) in the cloud. The appetite for project management and process management tools and methods appears to be off the scale. Firms across the board know they need more, better and broader-based management information from which to draw strategic conclusions and to set pricing and profitability goals.

But there is still a way to go. Our results show that top 100 firms spend on average 4.1% of revenue on IT (there were some that spent 8-10%, so you can imagine the other numbers). Though this metric isn’t one I’d use alone, and it puts law firms squarely alongside other professional services businesses (according to Gartner), many would say that legal businesses should be spending more, to innovate and build competitiveness. Let me put that 4.1% figure in context, too: education, media and entertainment, and banking and financial services all spend more – banking’s spend on IT as a percentage of revenue is 6.3%.

Legal IT leaders might blame many things for this, but one is the way their businesses are run – 79% of respondents said that the partnership model holds firms back from investing enough in IT. Legal IT leaders can change a lot in their businesses, but that is a grander challenge.

I hope you find LITL 2015 useful and informative, and as interesting to read as I have found it to research and analyse. Enjoy.

Rupert Collins-White, head of content, Legal Support Network | [email protected]

mailto:[email protected]


4.1%

Business intelligence

Project management

Process management & workflow

Case management

CloudMobility

Which technologies do legal IT leaders say are the best for driving competitiveness and efficiency?

What’s the average spend on IT in a top 100 firm as a percentage of revenue?

20%of respondents said their firm still does analytics and reporting just using spreadsheets

78%of respondents said their firm is considering implementing presence technologies to share, set, and manage people’s availability

Top UK law firms are thinking seriously about moving to the cloud

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

Is your firm seriously considering or currently piloting desktop-to-desktop video communications

Is your firm considering implementing any ‘presence’ technologies that allow users to set their availability/visibility or have management outline how their availability is managed?

Is your firm considering or conducting any pilot of unified communications

Does you firm employ anyone whose primary role is to carry out or significantly involves process mapping/analysis?

How likely is you firm to employ someone whose primary role is to carry out or whose primary role significantly involves process mapping/analysis within the next two years

Over what timescale might your firm be using or adopting legal project management technologies:

Is your firm currently using any legal project management technology solutions?

How likely is you firm to employ someone whose primary role is to carry out or whose primary role significantly involves process mapping/analysis within the next year?

Is your firm using document assembly/automation tools to deliver legal work?

Is your firm considering using document assembly/automation tools to deliver legal work?

Are any of your firm’s clients asking to move to an e-billing set-up for your firm’s invoicing?

Is an e-billing solution, internal or external, something your firm is likely to buy in the next 12-24 months?

Can you see your firm using more document automation to deliver any of the work that it does within the next:

Does your firm use a dedicated business intelligence tool? Do you think UK-based firms are ahead of similar-sized US-based law firms when it comes to using technology?

To what extent do you agree with this statement:The traditional partnership structure holds law firms back from investing enough in IT

Over what timescale do you you think your firm might migrate significant systems to the cloud?

How likely is your firm, do you think, to adopt ‘cloud’-based solutions (either true cloud or hosted/managed solutions) for its significant systems (eg PMS, CMS, DMS, finance, CRM)?

How likely is your firm to consider outsourcing IT services/provision?

To what extent do you agree with this statement:The need for ERP-style systems such as SAP, 3E, LexisOne or any other firm-wide IT solution is now upon us – firms without such systems will not be properly competitive in the future

Is that figure higher than two years ago?

To what extent do you agree with this statement:Law firms need to more fully integrate their various systems to be able to get the efficiency and management information that other businesses get from ‘joined-up’

To what extent do you agree with this statement:Law firms will only be able to realise the true value of project and matter management tools and programmes if they can get access to data from across the whole of the business, rather that the traditional mix of PMS/CMS etc

To what extent do you agree with this statement:Law firms in general need to collect and analyse more management information than they currently do to get the edge they need in an increasingly competitive legal market.

Is that figure higher than five years ago?

A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%

Within the next 12 months


Within the next two years

Within the next three years

Within the next five years

Within the next 10 years

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

We already have software in the cloud (0%)

11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%

Within the nest 12 months



Inside the next 10 years

Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree

Strongly disagree (0%)

45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes

No, we use reporting based on spreadsheets

No, we use the built-in/pre-provided business intelligence tools in our practice or matter management systems

57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know

Pre-recession goodness

40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

Project management will take over the legal world

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years


Thanks to the Legal IT Landscapes sponsors who made this possible. This is their take on the results

Who, what, why

A short explanation of the survey

Legal Support Network conducted the LITL 2015 survey June/July 2014 using two online surveys, one directly targeted and one promoted openly on the internet. We collected responses only from firms of £10m revenue upwards and then split responses out to reflect the split between the top 100 and the second hundred (and any international responses we had). This, the top 100 segment report, is based on responses from 46 people, representing 38 top 100 law firms. The spread across the 100 was good, and we only processed responses from those in management positions and above.

About Legal Support Network

LSN is a publishing, media and events company wholly focused on business services and support staff in law firms, whatever role they’re in.

www.lsn.co.uk

Vodafone, Aderant and Athenian represent three of the biggest areas of either change or opportunity in legal technology – integration of information across the business, analysing and understanding that information, and freeing the firm’s people to work with that information wherever they – and their clients – are. We’d like to thank them for their involvement, and we asked them to say a few words about the results that most grabbed them.

http://www.lsn.co.uk


Steve Clewlow Head of finance and professional services, Vodafone UK

Many law firm clients are emerging from the downturn with different expectations of the professional services they rely on, particularly legal. Financial pressures are forcing clients and firms alike to review the way they combine technology, people and processes, and ‘do more with less’. Put simply, firms that successfully evolve their business models and delivery systems are those best set for growth.

Some are already pushing forward, as Legal IT Landscapes shows. But to ensure future growth and client satisfaction, more firms need to

become smarter and stronger by:

• Reengineering working processes for more integrated relationships with clients. Working with clients – from ‘day one’ and regardless of location – to be more efficient, responsive and anticipatory. This ensures the development of the right legal solution based on a deep understanding of the client’s objectives.

• Responding to client demands to evolve away from the current hourly rate business model without impacting efficiency and profitability.

• Being more intelligent and innovative about how legal services are delivered. A recent survey by the Lawyer found that only 7% of clients said they were “very satisfied” with the level of innovation shown by their legal provider.

• Listening to the increasing employee demand for more flexible working lives to attract, recruit and retain the best talent in a highly competitive market – changing ‘how’ and ‘where’ work is done.

For many firms, implementing such dramatic changes to existing working practices may seem daunting, but it doesn’t have to be. This is a journey Vodafone can help with, and it’s something we’ve already done for ourselves through our Better Ways of Working programme.

Today, Vodafone is a more dynamic company. For example, the ability to respond faster to our customers has helped us to keep growing. Plus, our people can now work how and where it suits them and, as a result, they’re 20% more productive and more satisfied in their work. We’ve gained all this and savings of more than £100m since 2009.

As well as living it ourselves every day, the organisations that we’ve helped to implement Better Ways of Working have also reaped significant benefits – from being able to claim back 100 minutes of productive working time per employee each day, to reducing administration costs by £1.2m a year.

Discover how Vodafone’s better ways of working programme could help your legal business – visit www.vodafone.co.uk/bwow

http://www.vodafone.co.uk/bwow


Neil Renfrew Managing director, Athenian IT Developments

It’s not unexpected that the majority of legal IT leaders say that accurate and timely management information is critical to long-term success, as Legal IT Landscapes has found. They understand that the increasing pressures on revenue, opportunities and associated costs mean that legal businesses more than ever need to identify, understand and react intelligently to the information generated from doing business.

The survey also highlights that all firms have some level of business reporting, even if it is the humble spreadsheet. But we know, because we hear it a lot, that many firm users at all levels think their business information is flawed both in terms of the quality of the information being presented and the inability to link financial, marketing and other relevant data sets to provide a holistic, pertinent and current view of their clients, matters and other business attributes. Partners and senior fee earners regularly feel the pain caused by a lack of coherent business information in the high-pressure areas of new business development and client account management. Core financial and matter data is usually available, but additional information on fee earner backgrounds, skills, matters worked and additional business services provided by other practice areas is often ad-hoc or obscure. It is this information, however, that can be the differentiator between success, failure, retention and loss. It can also flag potential risks.

Implementing newer systems is unlikely to resolve this, so savvy firms are now looking to separate core business data from the application layer through the use of master data management (MDM) technologies to clean up and aggregate this data.

MDM enables firms to consolidate and leverage disparate data repositories, use these repositories to improve data quality and consistency and store valuable entity, relationship and attribute information not attached to specific lines of business systems. Client facing teams can now get comprehensive client information (‘taxi’ reports) highlighting the firm’s differentiators, mitigating any risks and positioning the firm more effectively.

One more thing: the LITL 2015 survey results highlight that law firms are split on whether a best of breed application or a ‘one-system’ enterprise resource planning-style approach best fits their longer-term business requirements. An agnostic MDM platform can underpin, de-risk and deliver the above benefits to any environment – best of breed or single-system – giving technologists the freedom to sweat existing assets for longer, or to migrate to new architectural approaches for a fraction of the cost and effort.

Find out more about MDM and Athenian: www.athenianit.com

ATHENIAN

http://www.athenianit.com


Mike Barry Executive vice president, strategy and product, Aderant

With the changing state of the current legal vertical, today’s law firms are grappling with two realities: addressing the myriad challenges presented while trying to plan for an uncertain future. The most pressing, such as operational efficiency, competitive pricing, matter management and client communication must be addressed first to provide a solid foundation on which to form future business direction.

The legal market has fundamentally changed. More clients are pushing for fixed fees and other alternative pricing arrangements,

and we are seeing the emergence of roles dedicated to strategic pricing in firms as well as procurement officers at the client. Clients are looking for value and results, so it’s becoming imperative to price accordingly. Because rates are not increasing, firms are reacting to maintain profitability, often in the form of operational efficiency – such as new business intake, shortening the cash flow cycle and doing more with fewer staff.

As demonstrated by Legal IT Landscapes, firms are split relatively evenly in terms of having dedicated technology resources for matter and legal project management (LPM). This reflects that, though fundamental, the basic question of knowing what a particular matter costs still cannot be answered by many firms today. Before you can address pricing and LPM efficiencies, you must first understand what it takes to execute a matter in terms of cost and resources.

Most firms do, however, realise the growing importance of these technologies. The vast majority of LITL respondents reported plans to adopt matter management (86%) or LPM (89%) tools within the next five years. Once the cost of a matter is determined, these tools can increase efficiency and become a key component of planning and pricing.

Tying all this together is business intelligence (BI). BI needs to do four things:

• Deliver clear, concise operational data.

• Provide meaningful comparisons of performance to peer group data (that is, benchmarks, internal and external).

• Impart practical insight into the ways in which operational efficiency can be improved.

• Communicate the ‘why’, rather than just the ‘what’.

Once these challenges are met, what next? Will it be a new business paradigm, work environment or ownership model? Will all firm systems be in the cloud? Adoption of new strategies and key technologies by law firms will become a defining factor in which ones will thrive and which will not.

Find out our perspective at www.aderant.com


In Briefing magazine, we talk a lot (justifiably, I think) about how law firms could benefit from having better oversight of their businesses, and a more joined-up approach to management information. So it’s good to learn that we’re on the same wavelength as IT (and other operations) people in law firm business services.

But to make the most out of information, you first need to collect or generate it. According to top 100 law firm IT leaders, law firms need to collect and analyse more management information to get a competitive edge. This information should come from across the whole business, and firms need to more fully integrate their IT systems to get the value from a more joined-up approach.

They don’t need this information just to make management and strategy decisions – though, of course, that’s a big driver. They also need more and better management information that’s better integrated and understood to change the way they work to be more in line with the projects- and process-focused future that’s just around the corner for legal business.

The legal IT community in the top 100 is overwhelmingly behind this perspective, according to the Legal IT Landscapes 2015 research.

What they’re not behind, however, is one of the ‘possible futures’ for IT systems that would, in theory, deliver on all those goals: an enterprise resource planning system. In fact, they’re completely split on the prospect.

This may indicate that there’s still strong feeling in the industry for a best of breed approach, or it could just indicate that the ERP argument has yet to be made effectively. The major legal IT vendors are all pinning their colours to some flavour of ERP or a similar idea (Elite 3E, LexisOne, etc), so it is for them to make the case.

Why would legal not want such a thing? Well, it’s expensive, and it requires (in the end) ripping

Legal IT Landscapes 2015

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years


everything that you already have out. But what might you get in return? Real integrated resources planning, for a start – surely something the future project managers and job costing people will want in place. Plus ERP would give that all-important firm-wide management information base. You don’t need ERP for all that, of course – but without it, you will likely have to build more things yourself. There are, of course, many good reasons to do that.

For now, the jury is out on the ‘how’ of getting more and better management information for legal businesses – but the ‘why’ is well accepted.

The change behind, the change ahead

Technology should be a differentiator for legal businesses. It should drive firms forward, and it should help them achieve things that couldn’t be achieved without it. It should enable the people who work in a legal business, and help them to work together. It should connect the business to its clients and its supply chain. It should make a legal business more efficient, more capable, more flexible and more profitable.

None of those things is ‘keeping the lights on’. Legal IT has moved far from that mundane, functional world, at least it has in some firms. The next five years to 2020 will redraw the ways legal businesses work – at least that’s how we see it, based on much of what we see inside the industry and beyond.

Some technologies haven’t gripped legal like they have other industries – presence and unified comms, online delivery and self-service, social networking tools, real business intelligence and enterprise resource planning, for example – but then, legal is different (though it’s not that different).

Legal may not be exactly like other businesses, but we think it’s nowhere near as different as many who lead it seem to believe. Of all the ‘differences’ people throw up – such as the partnership model,

the client, the nature of the work – none sets it truly aside, functionally, from other businesses. Perhaps what really marks legal out is its inherent challenges, such as its seeming inability to produce many businesses of real scale, or its oddities, such as most firms’ revenue to employee numbers ratio.

Many people on the technology side of legal know that their firms have to change the way they work and deal with the outside world to thrive in tomorrow’s economy, and adopt the technologies of other kinds of business to do it. In so doing,

For now, the jury is out on the ‘how’ of getting more and better management information for legal businesses – but the ‘why’ is well accepted.

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years


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we think legal will rapidly, possibly almost without realising it, leave behind its feeling of great ‘difference’ and accept that it’s very like other businesses, with a couple of interesting twists.

Why? Because the technologies that legal IT (and some other) leaders named as being most useful in the future reflect a push by clients and the world to work much more like they do. The technologies that will be shaping law firms in 2015 and beyond are a mix of the known and the (relatively) unknown, at least to the legal industry’s main corpus.

Efficiency, meet competitiveness

A key pair of questions in the LITL survey this year were:

Which technologies do you think will have the biggest impact on how competitive your law firm is over the next five years?

Which technologies do you think will have the biggest impact on how efficient your law firm is over the next five years?

We gave respondents empty text boxes into which to put their answers – no suggestions given – and what we got back was a map of the technologies that legal business uses and needs to face the challenges of tomorrow.

Six key areas were mentioned multiple times by respondents in their first box – which we think indicates that it’s a technology at the top of their minds – both in the competitiveness and efficiency questions. These technologies probably represent, therefore, the main legal technologies to watch in the next five years: case management, business intelligence, process management and workflow, mobility, project management, and cloud.

Many of those in legal will think that those

technologies are already in play in the sector, and they are – to an extent. But how much of that is real, and how much is wishful thinking? We ran the early results of this research past a number of people in legal IT on the law firm side and the vendor side, and the reaction from many to a couple of those key technologies has been near universal – from the vendors, at least.We asked adoption-level questions of three of those key technology areas (project management, business intelligence and cloud), and the results were to some not entirely credible.

Cloud, at least, is a technology area that firms readily admit they’ve not made much progress on – but it represents an extremely attractive prospect. But while legal IT people might have said that ‘cloud’ would be a technology that would have ‘the biggest impact’ on their firms’ competitiveness and efficiency, IT vendors say they still struggle to get the benefits across to law firms. Why is this? Are IT people telling us one thing and them another? Is their technology not up to what legal IT leaders want? Or is there something larger at work? We delve into this later in the report.

Project management is an area in which there appears to be a wide disconnect between law firms and the suppliers to the market. Just over two-fifths of our respondents said their firm was using a legal project management solution – whereas the main IT vendors were doubtful that this number could be true, as they simply haven’t sold them in those numbers. Perhaps, they said to us, legal businesses think they’re using an LPM solution when in fact it’s ‘just’ matter management? Possibly, but over half of our respondents said their firm is using a matter management technology (which we defined as tools ‘that allow those managing work to plan and cost matters according to timescale and resources, and then manage the delivery of that work’). They definitely think they’re using something approximating LPM/matter management.

In essence, are top 100 firm really using matter


Practice management

Legal project management / task

Client portals

Mobility /mobile

applications / remote working

Business Intelligence

Customer relationship management

Automated time recording

Case management Process

management / BPM /

workflow

Cloud

Business intelligence

Project management

Process management & workflow

Case management

CloudMobility

Document automation

Technologies best for competitiveness Best for both

Project management

Cloud

BPM / process management / automation /

mapping /workflow

Paperless /Anything that reduces paper

Technologies best for efficiency

Business intelligence/

analytics

Case management

Document management

Matter management

Mobile solutions, including

BYOD


management and legal project management tools this widely, or do they just think they’re using them and, in fact, it’s case management with bells on?

And what about business intelligence? Over half of our respondents said their firm is using dedicated BI tools, but IT vendors, almost to a man, frowned at the idea that the majority of law firms are using business intelligence tools in the sense that other businesses might use them (real-time cubed information based on business-wide warehoused data, for example).

But perhaps more telling is the result that almost a quarter of our respondents said their firm still uses reporting based on spreadsheets. Should a >£25m business do its reporting this way, when a similarly sized business in another sector would not?

But whether firms that say they’re using dedicated BI tools are, or are using them in the way other businesses might use them, they’re alive to the need for them. This is good news – and puts those still using spreadsheets in the shade.

The devils you know

The other three key technology areas named by legal IT leaders as those that would have the biggest impact on law firms over the next five years – case management, mobility and process management – are better-known.

Process management is something that a growing number of firms are fully involved with, and continuous improvement and Lean are phrases that abound in the world of legal business management. Is Six Sigma now a fundamental part of legal? No – but the world of process is coming, and it’s coming fast.

Case management is still not quite as prevalent in legal as one might think should be the case, but it’s an accepted technology. Why, then, was case mentioned so much as a technology that would impact firms’ bottom lines so much? Isn’t it yesterday’s technology, rather than today’s?

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

Should a >£25m business do its reporting with spreadsheets, when a similarly sized business in another sector would not?


STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

Legal IT leaders know they need better and newer technology to drive up efficiency in the legal sector, both to help their businesses compete and to ensure they run the best ships they can. But do they get the backing and financial commitment to technology they need from their firms’ leaders? And do they invest enough to create tomorrow’s legal businesses?

As far as we know, we’re the first to publicly ask what top 100 law firms spend on IT as a percentage of revenue. This is a standard metric (and one that, when used on its own, even its greatest purveyor – Gartner – is wary of) and while it’s simplistic, it can tell us a lot.

If, as we found, law firms spend on average 4.1% of revenue on IT (of course, a few spend a lot more than that), then they spend less on IT than media, banking or software. Yes, law firms seem to be spending the ‘industry norm’ for the professional services sector, but is that enough for a vertical that’s arguably behind the curve?

Moreover, it’s possible to make the argument that law firms are, in their way, content businesses like media or software companies – and also similar in some ways to banking partners. So why are they spending so much less than those sectors?

When we asked top 100 legal IT leaders whether the traditional partnership structure holds law firms back from investing enough in IT, the answer was a resounding ‘yes’.

Why is this? We in Briefing often say (in person, rather than in print) that the problem with law firms is that the partners, generally, rob the

What do the UK’s top law firms spend on IT?

4.1%AVERAGE UK TOP 100 LAW FIRM SPEND ON IT AS A % OF REVENUE

business at the end of a financial year, leaving little to really invest in things like IT.

That’s just in the nature of a partnership business, perhaps, but it’s destructive to investment.


Perhaps tellingly, case management was connected several times to matter management. This might explain its prevalence in the efficiency/competitiveness word cloud: to some, it stands for something more – an improved way of driving cases through the firm, a more efficient way.

Mobility is an enormous subject, yet it’s all too easy to sell it short. Law firms are becoming more distributed, decentralised beasts, and they’re taking lots of lessons from professional services and beyond about being road warriors and digital nomads. Lawyers and business services people alike want to be more connected when they’re not in the office, and they’re in the office less and less.

People at work want to be more free to consume information wherever they are, because their personal lives have given them that gift. The younger generation of workers coming into legal

An area that many, including the illustrious Professor Susskind, think will completely reformat the delivery of legal services is document automation and assembly. This is certainly happening in legal and, it seems, much more implementation of these technologies lies in the near future.

A majority (though it’s less than two-thirds) of our respondents said their firms use document assembly/automation tools to deliver legal work. Over half of them said they could see their firms using more document automation to deliver work within the next year, and a further third said their firm would be turning more to document automation within the next two years.

Finding a better future of document creation

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years


ATHENIAN

Integration

Business Process

Information Governance

Master Data Management

Knowledge Management

The Smart Source for Legal IT Expertise www.athenianit.com

http://www.athenianit.com


also expects more mobile capability – and culture – inside today’s firm. Mobility/comms is incredibly important to tomorrow’s legal business, and later we’ll talk a bit more about how that might manifest itself, and further drive value for clients, too.

Project and matter management

Legal business is, as we’ve said, slowly but surely adopting the way of the project. It and process improvement are becoming a big thing in small circles in legal – just look at the 2014 People issue of Briefing to see how these roles are reshaping the industry.

This movement to a more project- and task-

Despite saying that it was a technology eminently usable as a cloud solution, LITL respondents show up a strange attitude in firms towards e-billing.

Six out of 10 respondents said that clients are asking their firms to move to an e-billing set-up, and though 43% of respondents said that their firms use some form of e-billing solution, only 25% of respondents said that they’d be buying an e-billing solution. It seems odd that most firms aren’t at least considering some kind of outsourced or cloud version of e-billing – after all, if clients are asking for it, isn’t this a no-brainer?

Plus, e-billing can deliver some great management information if you use it well – something that those people asking for matter management might want to learn more about.

What’s wrong with e-billing?

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

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11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

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Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

Is your firm currently using any matter management technology solutions (specifically, tools that allow those managing work to plan and cost matters according to timescale and rescources, and then manage the delivery of that work)?

Yes

No

Don’t know

55%38%

7%

Does your firm use any specific pitching/proposals technologies to help partners/BD people in the firm win work?

Yes

No

Don’t know

Over what timescale might your firm be using or adopting matter management technologies:





Never

19%

14%

38%

0%

29%

34%

53%

13%

Is your firm considering any pitching/proposals tools to help partners/BD people in the firm win work?

Yes

No

Don’t know

45%

26%

29%


based way of working is reflected in the adoption or internal creation of a certain set of tools – matter and legal project management technologies – and the next couple of years will see the adoption of both matter and project management tools across the top 100, according to our research. While it’s debatable once again whether the majority of firms really are using matter management solutions (55% of our respondents said their firm was), or using the kind of matter management solutions that the IT vendors recognise as such, it’s the case that firms report they are using them.

Fewer are using legal practice management solutions, and even we think it is unlikely that firms are using ‘true’ LPM solutions, despite 41% of respondents saying their firm was. However, when we showed early results of the LITL research at the key vendors’ user conferences this year, legal IT leaders present often equated LPM solutions to pricing, and so some pricing tools in play in legal right now might be thought of as project management tools.

But more telling, to the Briefing staffers at least, is the timescale over which law firm IT leaders say they will be adopting these technologies.

According to our results, the top 100 UK firms are aiming to adopt project management technologies in significant numbers over the next two years, with the rest looking at adoption within five years. Matter management is coming even faster, with nearly 60% of respondents saying their firms are looking to adopt this technology within the next two years.

Strangely – to us – firms seem far less keen on adopting technologies to help their pitchers, who are at the coalface of new business, than on tools to find out the costs. Is this an example of how firms remain gun-shy about ‘sales’?

Possibly, but at least nearly half of those we quizzed said their firms were considering adopting pitching/proposals tools – something we’d deem to be essential in a much more competitive marketplace.

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years


Yes

No

Don’t know

55%38%

7%


Yes

No

Don’t know






Never

19%

14%

38%

0%

29%

34%

53%

13%


Yes

No

Don’t know

45%

26%

29%


Yes

No

Don’t know

55%38%

7%


Yes

No

Don’t know






Never

19%

14%

38%

0%

29%

34%

53%

13%


Yes

No

Don’t know

45%

26%

29%


Yes

No

Don’t know

55%38%

7%


Yes

No

Don’t know






Never

19%

14%

38%

0%

29%

34%

53%

13%


Yes

No

Don’t know

45%

26%

29%


Yes

No

Don’t know

55%38%

7%


Yes

No

Don’t know






Never

19%

14%

38%

0%

29%

34%

53%

13%


Yes

No

Don’t know

45%

26%

29%

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years


Yes

No

Don’t know

55%38%

7%


Yes

No

Don’t know






Never

19%

14%

38%

0%

29%

34%

53%

13%


Yes

No

Don’t know

45%

26%

29%


Improve Cost Visibility and Boost Firm ProfitabilityAderant Expert provides industry leading technology for Matter

Management and Business Intelligence (BI). Combine your

strategy with Aderant technology to produce powerful and

actionable real-time data that allows your firm to make rapid

and better informed strategic decisions to mitigate risk, enhance

performance, and increase your competitive advantage.

Complete Matter Management and forecasting that enables

firms to quickly and confidently respond to requests for

standard and alternative fee arrangements:

• Search and collate prior or existing matters and design

preconfigured templates to build matter profiles to offer

accurate and competitive rates to your clients

• Track matter life cycle to report actual revenues and costs vs.

budget and ensure profitability targets are met

• QuickIy identify when fees and/or disbursements exceed

the acceptable variance percentage at any given milestone

position and generate updates and notifications when

certain thresholds have been met/exceeded

Enhance overall firm performance with comprehensive

business intelligence software:

• Operate in a single location to rapidly view performance

measures and client and matter data, increasing efficiency

and reducing the cost of data analysis

• Access real-time firm data allowing the timely identification

and resolution of business critical risks, increasing your

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to changing market conditions

• Compare the effectiveness of your fee earners and review

your business development strategies, improving visibility

into operating costs and other factors affecting profitability

Aderant Business Intelligence + Matter Management = Better Together

+44 (0)20 7038 9600 I [email protected]

Copyright © 2014 Aderant Holdings, Inc. All rights reserved. www.aderant.com

Aderant Expert’s Matter Management “helps partners

understand, with visual evidence, that fixed fee doesn’t

mean losing profit if you plan properly”.

-Paul Colvin, CFO, Bird & Bird

http://www.aderant.com


What can you put in the cloud?

Which legal technologies or systems do legal IT leaders think would be or are best suited to moving into the cloud? The highest-scoring technologies picked out of a prescribed list (spanning everything we could think of) by LITL respondents were, in descending order:

1

Collaboration

2 E-billing

Digital dictationKnowledge management

Library managementSDLT and electronic forms

Email securityHR software

3 Customer relationship

managementOther marketing tools

Time recording

4Document management

Document assembly/automation (and review)

Risk and compliance

5Business intelligence

Document production toolsCase management

Matter management/project management

6Practice management

Cost recovery and management

Records management


Into the cloud

When it comes to the ‘cloud’, law firms are in a quandary. Moving applications to a platform that’s managed by an IT business, no longer paying for a lot of ‘tin’, and shifting some IT into an operational, rather than capital, bottom line is attractive. You also get top-class SLAs (or you should) and better physical security.

However, UK legal businesses can’t really move into the ‘cloud’ in the way that consumers do, or even in the same way that US firms do. US firms already exist in the least secure (in terms of snooping and prying) data jurisdiction in the developed world, so moving a law firm to Google Apps hardly creates a worse platform for client data. For a UK firm, however, things are very different.

But the cloud is coming, and more legal businesses are realising that it is entirely possible to safely move a lot of their IT infrastructure into the ‘cloud’ (or, more properly, to a cloud-like hosted environment). Moreover, they’re actively looking to do it – 41% of LITL respondents said their firms were likely to “adopt ‘cloud’-based solutions (by which we mean either true cloud or hosted/managed solutions) for significant systems, such as practice and case management, document management, finance systems, customer relationship management”.

The timescale for this adoption is also impressive – two-fifths of those who said their firms were likely to move to the cloud said that they’d do it within the next 18 months. A further third said their firm would go there within the next two years. If that comes true, over two-thirds of the top 100 would have a significant system in the cloud inside two years from now.

Is this real? It’s hard to tell what will happen based on what people believe is ‘likely’, but it indicates intent and attraction – and if that is anything to go by, the cloud has ‘arrived’ by any measure you care to use.This is reinforced by what cloud-based solutions LITL respondents told us their firms already use. The mix is small, but it’s telling. In descending order of the number of people who named them, the cloud solutions in play now are: email security, collaboration,

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years


Can law firms outsource almost everything and still be in control? Can they outsource nearly everything and still be themselves?

Just over two-thirds of the LITL respondents said that their firm currently outsources some form of IT provision, and a significant proportion of firms look likely to move further into the IT outsourcing world – 57% of LITL respondents said that their firm was likely to consider outsourcing IT services or provision in the future.

But what do law firms currently outsource? The breakdown, below, shows that quite a lot is already being outsourced.

TOP OF MIND• Data centre services• Some service desk / out of hours support• Help desk• Development work• Systems administration • Managed networks• Email archiving• Infrastructure / data centre• Maintenance

MENTIONED SECOND• Testing• Core apps: email, database, collaboration platform• Service management processes• Firewall management and support• Network security • Hosted VOIP telephony• BC / DR / backup• Strategic input into systems• Development

MENTIONED THIRD• Development• Infrastructure management• Transcription• Managed print services• Web filtering

This obviously isn’t exhaustive, as no doubt there are things those firms outsource that respondents couldn’t remember or didn’t know about. But quite a bit of IT is already being outsourced – and this looks highly likely to grow over time.

But there is a flipside to this debate – and it’s the only place in the survey where respondents were keen to slip comments into their answers (that’s what happens when you give people free text boxes).

One respondent said: “I strongly believe that with the right service culture, it is better to have support in the firm, not out of it.” And we think that it’s important to represent that view here, because that respondent was not alone in saying something like that.

Outsourcing has had a chequered recent history in legal, but it seems inevitable that it will find an ever larger place in the industry.

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

Outsourcing’s quiet revolution?


HR software, DMS and risk/compliance (equal), other marketing tools, and then (all with just one mention) e-billing, case management, cost recovery, KM, SDLT and forms and time recording.

So, firms are in the cloud – and the tipping point may be far nearer than many people think.

Better connected, but not yet present

Perhaps the greatest shift in legal, arguably far bigger than the cloud, is a shift towards a more client-focused way of working, and a need to create a more distributed business – one that is more mobile, more on-site, more physically distributed around the world, more globalised and more team-based than before.

That requires something more than just iPads or Citrix – it’s a world that requires technologies to help bind the firm together and make interactions more personal and useful. People need to share information more, but they also need to communicate more effectively. They need to be available – and they also need to be able to bind their availability to a team.

All this points to a set of technologies that legal has yet to adopt in any significant way, but if it did, it could revolutionise how firms work both internally and with clients – presence and unified communications. There are now signs that legal business is starting to take 21st-century comms far more seriously.

Almost three quarters of LITL respondents say their firms are seriously considering or piloting desktop-to-desktop video. Over three-quarters say their firms are considering implementing presence technologies “that allow users to set their availability or have management outline how their availability is managed”. Three-quarters say their firms are considering or conducting a pilot for unified comms.

Of course, there’s a distance between ‘considering’ and ‘doing it tomorrow’. But we were looking for feeling and intent in the LITL survey, and in our opinion we have found it.

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

STRATEGY

CLOUD OUSOURCING

LPM E-BILLING

DOCUMENT AUTOMATION

COMMS

























A

A A A

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

Yes

No

Don’t know

73%

22%

5%

59%30%

11%

42%

26%

32%

78%

14%8%

76%

13%

11%

Year

53%

32%

15%







Very likely

Quite likely

Undecided

Not very likely

Very unlikely


11%

6%

28%33%

22%

11%

4%

30% 32%

23%

Very likely

Quite likely

Undecided

Not very likely

Very unlikely

22%

5%

35%

11%

60%15 %

25%

59%26%

15%

25%

52%

23%

27%





Never

14%4%

32%

7%

43%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

32%

5%

20% 20%23%

Strongly agree

Agree

Neither

Disagree


45%

34%

13%9%

Very likely

quite likely

Undecided

Not very likely

Very unlikely

38%

5%

20%

3%

35%

Yes

No

Don’t know

Yes

No

Don’t know

55%

4%

41%

55%41%

4%

Yes



57%20%

23%

55%41%

4%

Strongly agree

Agree

Neither

Disagree

Strongly disagree

Strongly agree

Agree

Neither

Disagree

Strongly disagree

30%

53%

13%

4%

Yes

No

Don’t know

Yes

No

Don’t know


B

59%26%

15% Yes

No

Don’t know


40%

40%36%

13% 9%

2%

26%34%

Yes

No

Don’t know

62%29%

9%

45%

45%

5%

3%2%

Two years

Five years

legal_it_landscapes_2015

Documents