legal aid council, nigeria designing an impact evaluation model jsdf partners clinical workshop:...
TRANSCRIPT
LEGAL AID COUNCIL, NIGERIA
Designing an Impact Evaluation Model
JSDF Partners Clinical Workshop: Innovative Services to Deliver Legal Aid
Cartagena, Colombia 12th – 14th February 2014
Monitoring Legal Aid Services – Questions of Quantity and Quality
Measuring Quantity I
Monthly returns of number of assistance applications made, applications granted, completed and pending cases
Bi-annual analysis Annual analysis to measure
performance comparing input, output and outcome and compare yearly improvements and carry out peer review
Measuring Quantity II
Measuring Quantity III
Use of data:o Determine whether yearly target
has been met;o Reward best performers;o Follow-up with not so well-
performing centers;o In future: policy planning and
adjustments; budget requests
Measuring Quality I
Quality feedback through different SURVEYSo Visitors to LAC Offices:
Customer Comment Card and Bulk SMS;
1st visit and 3 months time o Awaiting Trial Prisoners (ATP)
Customer Satisfaction;o Magistrates’ feedback
Measuring Quality II
Measuring Quality III
Radio Programs / Phone-in
Measuring Quality IV
Website provision made for email feedbackSocial network feeds, e.g. FacebookTelephone Contact Numbers on website, including links to oSERVICOM (Customer Service compact agreement), andoLAC’s Customer Care Unit with Nodal officers at Zonal, State, and HQ level
Designing an Impact Evaluation Model
Impact Evaluation Model I
How do we increase the quantity of the council services? Would public awareness enhance the Council’s performance and case load?o Selecting communities with similar characteristics
(target and control groups);oTargeting audience via radio jingles announcing free
services;oDesigning office questionnaire to find out how they heard
about the free services;oDetermining whether radio jingle is an effective way of
increasing case load
Impact Evaluation Model II
Target / Control Groups - communities with almost equal characteristics – population, proximity to office, language, culture and religious beliefs etc.:
No broadcast
Broadcast only
Broadcast with fare
Impact Evaluation Model III
Measuring the Activities’ Impact: