From Sense Making to Collaborative Action

Laurie Lock Lee, OptimiceViv Read, emergingoptions

Staring Point

Context – Community Health Outcomes

“I want to be safe in my own home”

needs outcomes

Marketplace

compliance

Service?

Performance System Complexity

• “Needs” translated into delivery ‘standards’ requiring up to 659 pieces of evidence of compliance….

• 1200+ NGO providers ‘compete’ for funds• Referral, rather than collaborative driven

services• Of course there are less $$ to go around

Our “Moonshot”

“Tell my story” “Making Sense”

‘issues poll of providers’

“Building NGO Communities”

Facilitate/Design/Adapt Services

What’s new• Needs are not lost in ‘aggregation’. Needs traceable to raw

narratives• NGO market place is ‘facilitated’ not RFTed. NGOs are

encouraged to ‘fill in the gaps’ and/or collaborate.• ‘Outcomes’ are assessed through ‘sensemaker rounds’ more so

than compliance metrics• Government will appoint ‘NGO community facilitator’

organisations with full accountability (freeing most NGOs from compliance bureaucracy)

• The whole system runs on community, rather than compliance principles, emphasizing co-operation over competition, social productivity over market productivity etc…

Workgroup Exercise

• Aged Care scenario presented• Narrative collection and issues ID… you play

stakeholders/analysts• Polling of Service providers for ‘capability to

service issues’ maps … identify your role in your name by prefixing F = funder, P = Peak, S = Service Provider…can dummy the email

• You play DOHA …re-engineer aged care serviceshttp://www.optimice.com.au/Act-KM2012.php