lee bryant,postshift - building socially calibrated businesses

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What is the Role of HR in Building More Social Businesses? POST*SHIFT LEE BRYANT

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Page 1: Lee Bryant,PostShift - Building Socially Calibrated Businesses

What is the Role of HR in Building More Social Businesses?

POST*SHIFT LEE BRYANT

Page 2: Lee Bryant,PostShift - Building Socially Calibrated Businesses

POST*SHIFT - FOUNDRY / ADVISORY / VENTURES

Page 3: Lee Bryant,PostShift - Building Socially Calibrated Businesses

The clue is in the name...

Page 4: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Humans (and some ducks) are resourceful, not resources

Page 5: Lee Bryant,PostShift - Building Socially Calibrated Businesses

We went too far with the idea of scientific management

Page 6: Lee Bryant,PostShift - Building Socially Calibrated Businesses

From hiring onwards, we are managing talent poorly

Page 7: Lee Bryant,PostShift - Building Socially Calibrated Businesses

From hiring onwards, we are managing talent poorly

Page 8: Lee Bryant,PostShift - Building Socially Calibrated Businesses

From hiring onwards, we are managing talent poorly

Page 9: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Process & structure can be barriers to getting things done

Page 10: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Trust is cheaper (and more effective) than control

Page 11: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Beyond Taylorism: productivity has gone quantum

Page 12: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Meanwhile, what is HR doing?

Page 13: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Meanwhile, what is HR doing?

Page 14: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Yet there are so many potential areas for HR to shine

Page 15: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Social Business: potentially transformational, but software alone cannot do the job

Page 16: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Social business is not just a technology solution...

Page 17: Lee Bryant,PostShift - Building Socially Calibrated Businesses

But new tech & sharing culture create new possibilities

Page 18: Lee Bryant,PostShift - Building Socially Calibrated Businesses

We now have many alternatives to cascading hierarchy

Page 19: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Some examples of extraordinary organisational structures thatalready exist:

Page 20: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Morning Star: efficiency through self-management

Page 21: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Kyocera: de-centralised ‘amoeba management’

Page 22: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Haier: another successful, adaptive Asian challenger

Page 23: Lee Bryant,PostShift - Building Socially Calibrated Businesses

The Valve story: no management required

Page 24: Lee Bryant,PostShift - Building Socially Calibrated Businesses

The Valve story: no management required

Page 25: Lee Bryant,PostShift - Building Socially Calibrated Businesses

The Valve story: no management required

Page 26: Lee Bryant,PostShift - Building Socially Calibrated Businesses

“Valve has no formal management or hierarchy at all ... Now, I can tell you that, deep down, you don’t really believe that last sentence. I certainly didn’t when I first heard it. How could a 300-person company not have any formal management?”

Page 27: Lee Bryant,PostShift - Building Socially Calibrated Businesses

“... it takes new hires about six months before they fully accept that no one is going to tell them what to do, that no manager is going to give them a review, that there is no such thing as a promotion or a job title or even a fixed role...”

Page 28: Lee Bryant,PostShift - Building Socially Calibrated Businesses

“... it is their responsibility, and theirs alone, to allocate the most valuable resource in the company – their time – by figuring out what it is that they can do that is most valuable for the company, and then to go do it.”

Page 29: Lee Bryant,PostShift - Building Socially Calibrated Businesses

How do we get there from here?

Page 30: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Protected spaces provide a low-risk starting point

Services GOV.UK performance Transactions Explorer

Performance ALPHA

Driving and transport Benefits

Businesses and self-employed Employing people

Passports, travel and living abroad Education and learning

Working, jobs and pensions Housing and local services

Crime, justice and the law Money and tax

Births, deaths, marriages and care Disabled people

Citizenship and life in the UK

Services and information

How government works

Worldwide

Policies

Announcements

Departments and policy

Departments

Topics

Publications

Help Cookies Contact Cymraeg Built by the Government Digital Service

© Crown Copyright

GOV.UK overview Departments and policy

Is there anything wrong with this page?

All content is available under the Open Government Licence v2.0, except where otherwise stated

GOV.UK performance

Departments and policy

Web traffic

Content

Departments and policy content had 1.46million visitors last week, a decrease of 2%from the week before

Weekly unique visitorsUnique visitors per week to departments and policy

Source: Google Analytics

4 May 18 May 1 June 15 June 29 June 13 July 27 July 10 Aug 24 Aug 7 Sept 21 Sept 5 Oct 19 Oct0

0.5m

1.0m

1.5m

Top policies last weekTop 10 most viewed policies on GOV.UK

Policy Views Policy Views

1. Helping people to buy a home DCLG - Updated 8 October 2013

12.2k 6. Helping people to find and stay in work DWP - Updated 8 August 2013

4.23k

2. Simplifying the welfare system and making surework pays DWP - Updated yesterday

10.9k 7. Making the State Pension simpler and fairer DWP - Updated 8 August 2013

4.15k

3. Increasing the use of low-carbon technologies DFT - Updated 20 September 2013

8.35k 8. Providing effective building regulations so thatnew and altered buildings are safe, accessibleand efficient DCLG - Updated 20 August 2013

3.85k

4. Helping households to cut their energy bills DCLG - Updated 17 October 2013

5.40k 9. Reducing and managing waste Defra - Updated yesterday

3.43k

5. Reducing obesity and improving diet DH - Updated 25 March 2013

4.31k 10. Creating a fairer and more equal society DCMS - Updated 30 April 2013

3.33k

Source: Google Analytics

Filter:

Data sourcesGOV.UK engagement criteria measured with Google Analytics

News engagement criteriaUser spends at least 30 seconds on the page, or clicks on a link within the bodyof the page.

chart table

Recent news Policies

Content explorerExplore how different pieces of department and policy content wereused last week.

1116 recent news items (76 in chart view)News items updated in last 2 months; items with fewer than 1000 views not shown

keyword or title

Less engaged More engaged14% 85%

Fewer views

More views

Size of items based on number of views Colour of items based on engagement level

Page 31: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Protected spaces provide a low-risk starting point

Services GOV.UK performance Transactions Explorer

Performance ALPHA

Driving and transport Benefits

Businesses and self-employed Employing people

Passports, travel and living abroad Education and learning

Working, jobs and pensions Housing and local services

Crime, justice and the law Money and tax

Births, deaths, marriages and care Disabled people

Citizenship and life in the UK

Services and information

How government works

Worldwide

Policies

Announcements

Departments and policy

Departments

Topics

Publications

Help Cookies Contact Cymraeg Built by the Government Digital Service

© Crown Copyright

GOV.UK overview Departments and policy

Is there anything wrong with this page?

All content is available under the Open Government Licence v2.0, except where otherwise stated

GOV.UK performance

Departments and policy

Web traffic

Content

Departments and policy content had 1.46million visitors last week, a decrease of 2%from the week before

Weekly unique visitorsUnique visitors per week to departments and policy

Source: Google Analytics

4 May 18 May 1 June 15 June 29 June 13 July 27 July 10 Aug 24 Aug 7 Sept 21 Sept 5 Oct 19 Oct0

0.5m

1.0m

1.5m

Top policies last weekTop 10 most viewed policies on GOV.UK

Policy Views Policy Views

1. Helping people to buy a home DCLG - Updated 8 October 2013

12.2k 6. Helping people to find and stay in work DWP - Updated 8 August 2013

4.23k

2. Simplifying the welfare system and making surework pays DWP - Updated yesterday

10.9k 7. Making the State Pension simpler and fairer DWP - Updated 8 August 2013

4.15k

3. Increasing the use of low-carbon technologies DFT - Updated 20 September 2013

8.35k 8. Providing effective building regulations so thatnew and altered buildings are safe, accessibleand efficient DCLG - Updated 20 August 2013

3.85k

4. Helping households to cut their energy bills DCLG - Updated 17 October 2013

5.40k 9. Reducing and managing waste Defra - Updated yesterday

3.43k

5. Reducing obesity and improving diet DH - Updated 25 March 2013

4.31k 10. Creating a fairer and more equal society DCMS - Updated 30 April 2013

3.33k

Source: Google Analytics

Filter:

Data sourcesGOV.UK engagement criteria measured with Google Analytics

News engagement criteriaUser spends at least 30 seconds on the page, or clicks on a link within the bodyof the page.

chart table

Recent news Policies

Content explorerExplore how different pieces of department and policy content wereused last week.

1116 recent news items (76 in chart view)News items updated in last 2 months; items with fewer than 1000 views not shown

keyword or title

Less engaged More engaged14% 85%

Fewer views

More views

Size of items based on number of views Colour of items based on engagement level

Page 32: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Leadership is even more vital, but management is not

Page 33: Lee Bryant,PostShift - Building Socially Calibrated Businesses

This is not your father’s ‘change programme’

Page 34: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Fractal structures and resilience at scale

Page 35: Lee Bryant,PostShift - Building Socially Calibrated Businesses

A strong social fabric is needed for ‘tight & loose’ to work

Page 36: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Why is this not job #1 for HR professionals today?

Page 37: Lee Bryant,PostShift - Building Socially Calibrated Businesses

Credits and references

Images:

http://i.imgur.com/5mHPnj9.pnghttp://www.thepoke.co.uk/2013/09/25/contest-over-here-is-worlds-coolest-duck/njmlc4n/http://www.flickr.com/photos/tinkerszone/3948664111http://i.imgur.com/Qr3xx.jpghttp://www.flickr.com/photos/lancefisher/4704384949http://www.flickr.com/photos/featheredtar/2302651444http://www.flickr.com/photos/dce76/159422716http://www.flickr.com/photos/davegray/8194170066http://www.flickr.com/photos/67705205@N00/790277620http://weareus.co.uk/portfolio/human-chicken http://www.flickr.com/photos/davegray/8194170066/ http://www.current.com.au/2012/09/26/article/Haier-Learning-An-inside-look-at-Haiers-short-marriage-to-Fisher--Paykel/NFZBKHSEQP

Other references:

http://pro.gigaom.com/blog/a-major-wave-of-hr-software-buying-going-on-but-its-just-a-repeat-not-a-revolution/http://www.forbes.com/sites/jeannemeister/2013/01/03/2013-the-year-of-social-hr/ http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/