lecture 2 comm202
TRANSCRIPT
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first skills matrix attemptSkill Experience Situation Task Action Result Link
Leadership Sales Associate @Nike Store
There was a rush on Christmas Eve, my manager went home sick
People were abandoning sales and the line-ups were really long
I told everyone to move to their own stations and had the experienced cashiers take the line-ups.
$20,000 in sales
Skills Matrix First Attempt
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second draftSkill Experience Situation Task Action Result LinkSales Associate @Nike Store
Christmas Eve Rush, manager went home sick, usually our largest sales day of the year, but new SportsCheck had opened in the mall down the street and we feared losing customers
Our line up were getting long and customers began abandoning their intended purchases in the line up. We usually have a one sales rep to one customer policy, but even after calling in extra staff, we couldn’t meet demand
I proposed that we move to a “zone defense” strategy and placed different people in their areas of expertise. Because I had built strong relationships with my team and had gotten to know their strengths, I was able to delegate tasks efficiently. Two people who were great cashiers took cash full time, I ran women’s shoes, another rep ran men’s shoes, etc. and then directed our customers to the check out once we had made the sale.
Moved customers quickly through the store, had much shorter line up, and had a record high Christmas Eve with over $20,000 in sales (almost double the previous year)
Shows my ability to lead in times of stress and not only survive, but thrive
Lead
ersh
ipSkills Matrix Second Draft
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STUDENT ADVISORY COMMITTEE
Email: [email protected] by Friday Jan 20th with your tutorial section, TA’s name, a bit about yourself and why you
are interested in being a committee member and/or if you would be interested in leading the group with a TA mentor
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