LEARNING WITH TECHNOLOGY

Engaging the Digital Natives Are you a digital native or a digital immigrant? According to Marc Prensky who

coined the term, digital natives have come of age within the digital world and are

proficient with computers, video games and the internet. If you were born

before 1980, chances are high that you are a digital immigrant, because you were

exposed to computers and the Internet later in life. As result, you may speak

DSL (Digital as a Second Language) and think differently from your younger

students (Prensky, 2005).

What does this mean for college educators? Many students already have access

to a wealth of information and learning outside our classrooms. They are

already communicating (texting and instant messaging), sharing their thoughts

and experiences online (blogs and wikis), buying and selling (EBay), exchanging

documents, images and media files (peer-to-peer), and searching (GOOGLE).

Teachers will need to move from being the provider of information to being a

facilitator, as our role changes to one who explains, provides context, explores

meaning and helps students to evaluate knowledge (Prensky, 2006).

Involve students in active learning, and find out about their passions to provide

empathy. Richardson reports that a recent study showed that “80% of young

people who are online are networking and that 70% of them are regularly

discussing education-related topics”. Students will need our guidance in the best

way to participate in online networking so they are creating their online

“footprint” safely and ethically. It is our role to help them make sense of the

vast array of knowledge and lead them towards wisdom (Richardson, 2008).

Ian Jukes and Anita Dosaj (2003) outline the following differences between the

thinking patterns and preferences of digital native learners and digital immigrant

teachers. Faculty should consider these changing thinking patterns and explore

ways to engage students. See this online article for more information on these

differences. (Continued on Page 2)

References

Jukes, I. and Dosaj, A. (2003). InfoSavvy Group.

Prensky, M. (2001). Digital Natives, Digital Immigrants. On the Horizon, 9(5).

Prensky, M. (2005). Listen to the natives. Educational Leadership, 63(4), 8-13.

Prensky, M. (2008). Turning on the lights: Use of technology in school to make education future oriented.

Educational Leadership, 65(6), 40-45.

Richardson, W. (2008). Footprints in the digital age. Educational Leadership, 66(3), 16-19.

Tapscott, D. (2008). Grown up digital: How the Net generation is changing your world: McGraw Hill.

Volume 3, Issue 1 January 31, 2009

Resources for

Technology and Learning

The ITS Department is

developing resources for

incorporating technology into

instruction. See our new

webpage on this topic. If you

have technology ideas or

resources to suggest, please

contact Diane Jacobs or Ross

Donehue.

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2. Learning & tech

3. Get to know us

4. Coming Changes

5. Technology Tips

6. Your Helpdesk

7. Help for Students

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Page 2

Hewlett-Packard's Innovations in Education Grants program announced today that

it will give $240,000 in equipment, professional development, and cash to the 10

colleges or universities that submit the best proposals for applying technology to

teaching. The company will evaluate each proposal based on four criteria: training

leaders to implement innovative approaches, creating a digital learning

environment that increases academic success, involving engineering undergraduate

students in research challenges, and reaching out to secondary school teachers and

students. A few years ago, the company's Worldwide Higher Education

Philanthropy gave out similar grants to institutions such as Diablo Valley College,

in California, for redesigning calculus courses to take advantage of tablet PC’s and

boost retention rates and grades. The current grant program is open to any two- or

four-year college that offers degrees or "courses leading to degrees" in

engineering, computer science, or information technology. The company will

accept proposals through March 30.(Steve Kolowich)

Source: The Wired Campus, a service of The Chronicle of Higher Education,

Thursday, January 15

Faculty interested in applying for grants should consult with Mike O’Brien from

ITS and Jodi Beemer from Foundation.

Hewlett-Packard Offers Technology Grants for Wired Teachers

Digital Native Learners Digital Immigrant Teachers

Prefer receiving information quickly from

multiple multimedia sources.

Prefer slow and controlled release of information

from limited sources.

Prefer parallel processing and multitasking. Prefer singular processing and single or limited

tasking.

Prefer processing pictures, sounds and video

before text.

Prefer to provide text before pictures, sounds and

video.

Prefer random access to hyperlinked

multimedia information.

Prefer to provide information linearly, logically

and sequentially.

Prefer to interact/network simultaneously with

many others.

Prefer students to work independently rather than

network and interact.

Prefer to learn “just-in-time.” Prefer to teach “just-in-case” (it’s on the exam).

Source: Jukes & Dosaj (2003) InfoSavvy Group

Employee Helpdesk

412-237-3275 or helpdesk@ccac.edu

ITS Strategic Plan

2009-2011 The ITS department has

drafted the CCAC 3-year

strategic technology plan.

This has been adopted by

senior leadership and we

will be making

presentations on the

campuses over the next

few months. Stay tuned

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Page 3

They have developed the following CCAC applications that you may know:

Additional information on these web applications can be found on our website. They are currently working on the following projects:

Adding postal address resolution to the Inquiry database Developing SOSO’s for the Distance Learning student population Developing a “shopping cart” experience for community education online registration Time and Attendance systems

Do you need a technology solution within your service area of the college? Call Don Broderick at 412.237.3152 to discuss your technology needs.

Getting to Know… the Integration Team

.

Beginning this term, faculty are receiving an email notification whenever a student

adds, drops, withdraws or de-registers from one of your classes, once the section

has started. These email notifications will be sent at end-of-business each evening

and will reflect registration activity from that day for each class. This project was

developed at the request of faculty. We hope these notifications will enhance your

ability to keep track of your students’ registration status. If you have any

questions, please contact Fran Dice.

Notifications for Roster Changes

The ITS Developer/ Integrators

are the small team who write

some of the web applications

that support the business of the

College.

Employee Helpdesk

412-237-3275 or helpdesk@ccac.edu

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7. Help for Students Enrollme Appointment Central

Inquiry Database Room Request Web forms

Master Syllabi Library Unicorn upgrade

Survey of Student Opinion Customized Web Surveys

Integrators: Don Broderick, Jason Lander, Mark Spano

Page 4

We are moving closer to

wireless networking systems

for all four campuses plus

College Office. The wiring

contractor has begun

cabling at the Allegheny

Campus, and will expand

the project to other

campuses in the coming

months. Stay tuned for

progress updates.

Wi-Fi

Coming To All

Campuses

All computer labs and E-Learning rooms and most administrative desktop PC’s

have been upgraded to MS Office 2007 and Internet Explorer 7. You will need

to call the Helpdesk directly if you wish to request an upgrade for your PC. All

remaining desktops will be scheduled for upgrade by ITS; you will be

advised of the date for the upgrade.

Training resources are still available through the Blackboard online course

(Link to Register).

See the following webpage for further information: Office 2007 Upgrade project.

Upgrade To Office 2007 and IE7 Nears Completion

Results from the Fall 2008 Survey are now available to faculty for viewing at

http://webapps.ccac.edu/SurveyStudents.

Video instructions for Registering for and Viewing your SOSO results can be found at

our Tech-Torials webpage.

Coming attraction: The ITS Integration team is working to pilot the Student Opinion

survey for the Distance Learning student population, to be delivered in an online format.

They are hoping to have this available for use by DL students this Spring term.

SOSO Results For Fall 2008 Available

Within the next several weeks, the Datatel UI (the software on your desktop that

connects you to the Colleague database) will be upgraded. The new version will

involve a full installation on the desktop with no reliance on the shared U: drive as it is

configured now.

You will see little difference in the software itself, except for a slight facelift with their

icons and visuals. The upgrade will be pushed over the network to all desktops, and

you will only need to follow a few simple steps when you open Datatel for the first

time. We will email users with instructions before the upgrade.

Datatel User Interface (UI) to be Upgraded

Employee Helpdesk

412-237-3275 or helpdesk@ccac.edu

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7. Help for Students

Page 5 Employee Helpdesk

412-237-3275 or helpdesk@ccac.edu

TECHNOLOGY TIPS

The ITS Staff are developing a wide range of on-demand videos designed to provide you

with a visual demonstration of a common software or web application in action. Check

out our site for videos on MS Office 2007, SOSO’s, ARC, Appointment Central, and

more at http://media.ccac.edu.

What is a Tech-Torial?

Want to use the CCAC “official” colors in your documents, spreadsheets, PowerPoint

slides, etc in Office 2007? You can easily add an .xml file with the custom colors to your

profile in Windows. This file can be downloaded from the Marketing and

Communications Graphic Identification webpage. Instructions for saving the file to

your PC are included on the page. If you encounter difficulty, feel free to call the

Helpdesk for assistance.

Once you copy this file into your Theme Colors folder, you will see it show under the

Page Layout tab in Word/Excel (or Design tab in PowerPoint), as shown below. Note this

feature will not work in “Compatibility Mode”; documents must be saved in the new

version format.

OFFICE 2007 – Theme Colors

We occasionally receive questions from users about how to retrieve a deleted

email. Even if you permanently delete an email (Shift+Del), you can restore the

email within one month of deleting it.

Follow these easy steps to Recover Deleted Items:

Highlight the folder from which the item would have been deleted.

To view recently deleted items, on the menu bar, click on

Tools> Recover Deleted Items .

Highlight the item and choose the envelope (Recover selected items).

The item will be retrieved to the deleted items folder.

Items that were deleted at an earlier date are not recoverable by the user. You

may wish to contact other employees who received a copy of the email to see if

they still have a copy.

EMAIL - Lost an email?

DATATEL

Editing Addresses

Do you need to change a

person’s address that is

already on file in Datatel?

A recent change delivered by

Datatel will restrict you from

adding an address that already

exists in the system. To edit

an address in NAE, detail on

the address to ADSU, then

detail onto the specific

address. Make the correction

in the ADR screen and save.

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Employee Helpdesk: Incident/Work Order Volume

Helpdesk Hours of

Operation

Monday through

Thursday

7:00 a.m. to 8:00 p.m.

Friday

7:00 a.m. to 5:30 p.m.

Saturday

8:00 a.m. to 12:00 p.m.

Note: If you have an

urgent matter during the

hours we are closed,

please contact the

ITS Operations Center at

412-237-3172 for

immediate assistance.

The ITS Operations Center

hours of operation are

Monday through Friday

7:00 am until 11:00 pm

Saturday

7:00am - 3:00pm.

Employee Helpdesk

412-237-3275 or helpdesk@ccac.edu

Helpdesk Growth over Time

The CCAC Helpdesk has been serving clients since 2001, and contacts to the

Helpdesk continue to grow. The Helpdesk processed 17,248 phone calls and

emails in 2008. To help you understand our terminology, an incident is a

reported problem or question, while work orders represent service requests

(install hardware or software, etc).

Do you wish to receive email alerts whenever there are widespread or local problems

with the network, phones, Datatel or other technology services?

Subscribe to the “Helpdesk Alerts” Subscription Email List to receive Alerts and

Notification of Unscheduled Outages or Technical Problems affecting multiple users.

To subscribe

1. Go to http://borg.ccac.edu/mailman/listinfo/helpdeskalerts

2. Enter your information under the header “Subscribe to Helpdeskalerts”. Go to

your email to Confirm your Subscription. (Your membership in the list will

not be complete until you do this task.)

Helpdesk Alerts

Are you subscribed?

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Page 7

Allegheny

412-237-2655

Boyce

724-325-6722

North

412-369-4153

South

412-469-6328

IMPORTANT: Faculty should NEVER

sign on a student with their own network credentials.

This is a violation of policy and increases risks

to the college and the faculty member!

Employee Helpdesk

412-237-3275 or helpdesk@ccac.edu

This requirement for a password change is a new procedure, which has been

mandated by our security auditors; we are sorry for any inconvenience this may

cause to your students. However, we need to not only protect the integrity of the

CCAC network but also protect our student accounts.

Student Account Procedures

Would you like to streamline the process for students

to get up and running with their NetIDs? Our ITS Educational Technicians can create NetID accounts for your students if

you supply us with your roster. Credit faculty and Non-credit Department

Heads, Directors and Coordinators can submit a request via the Helpdesk for the

Campus Computer Lab technicians to create NetIDs ahead of time, in order to

save time during the class session for students to create their own accounts.

When ITS staff creates an account or changes a student password, (because the

student forgot their password, or it expired, etc), we will be providing a

TEMPORARY password. The student will be able to log-on to a CCAC

computer on the CCAC domain and then a password change screen will be

displayed; the student cannot bypass this screen. The student will be forced to

change the temporary password. This will ensure that the student chooses their

own password and that the accounts will be as secure as possible. In some

instances this may cause a delay in the time it takes for the student to log-on to

the network or access services from home, (possibly 5 to 15 minutes).

For Distance Learning (DL) students (or any student working on their home

computer), they will be directed to EntryPoint page and instructed to change

their password before they access any CCAC web service.

Check out our new instructional documents for:

Student NetID procedures

CCAC Central account creation

See Campus Open Lab hours and locations.

See Network account procedures webpage for additional information.

Just a reminder Due to increased security issues,

generic ID’s will NO LONGER be

used in the campus computer labs.

Guest ID’s and special logins are

available for limited use.

Students should

contact the Campus Computer

Lab

for general

information and

NetID issues.

Allegheny

412-237-2655

Boyce

724-325-6722

North

412-369-4153

South

412-469-6328

1. Learning & tech

2. Learning & tech

3. Get to know us

4. Coming Changes

5. Technology Tips

6. Your Helpdesk

7. Help for Students