learning from the fast developing practice of lean it by steve bell
Post on 14-Sep-2014
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If ERP can become agile, promote standardized work, reduce information waste and errors, and enable data-driven decision making, can it add value to a Lean enterprise? If you practice the four Lean principles well, but don’t focus on value streams and their owners, will Lean IT produce sustainable results? Steve Bell answers these big hairy questions and several essential others in this presentation.... Watch Steve's presentation video on: http://youtu.be/VG0_Id5EaOs Check out www.lean-it-summit.com for more Lean IT videos and presentations.TRANSCRIPT
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3 & 4 October, 2013 Paris, France
Learning from the fast developing
practice of Lean IT
Lessons, opportunities
and future questions.
Steve Bell, Lean IT Strategies
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In Memory Eiji Toyoda 1913-2013
3
He hoped to live to 100.
He lived for 100 years and 5 days.
He achieved his target.
He changed the world.
Steve Bell, Lean IT Strategies
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Hansei Reflection Retrospective
Steve Bell, Lean IT Strategies
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Aerospace, Agribusiness, Banking, Fashion, Food
Processing, Forest Products, Health Care,
Insurance, Nonprofits, Retail, Software Publication,
Supply Chain, Startups
Lean IT - A Year in Review
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Technology has the potential to play a
transformative role in every product, service
and industry
“For years, CIO’s have been asking for a place at the strategy table. Now
suddenly we’re there, feeling like the dog that finally caught the car it’s been
chasing. With the bumper in its teeth it asks ‘now what?’”
CIO of a Global Bank
Observation #1
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Big Hairy Question #1
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How do we think from our customers’ needs backward, not from our assets forward?
Dan Jones
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Deliberate innovation is becoming
necessary for survival
Observation #2
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The only sustainable competitive
advantage is the ability to learn
faster than the competition.
Arie de Geus
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Nordstrom Innovation Lab
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Evolving from Software to Devices and Services
+
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Nike EMEA IT staff innovation space
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Big Hairy Question #2
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If someone, anyone, anywhere in your company, including your suppliers and customers, has an idea,
what can they do with it?
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Uncertainty can be your
enemy or your friend.
It’s your decision.
Observation #3
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Big Hairy Question #3
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How can an organization balance the need for “good governance” while simultaneously nurturing
purpose-driven teams able to quickly sense and adapt to challenges and opportunities?
Steve Bell, Lean IT Strategies
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The key challenge facing Agile today
is how to SCALE to the enterprise.
Lean thinking is essential.
Observation #4
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What is
BIG?
What are
the scaling
factors?
17 Source: Al Goerner
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20 Steve Bell, Lean IT Strategies, Lean4NGO
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European
Hoshin Kanri
and Obeya
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Big Hairy Question # 4
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What are your constraining scaling factors?
How will a skillfully executed Lean Management System help you overcome them?
Steve Bell, Lean IT Strategies
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ERP is the
elephant in
the room and it’s
not going away
Observation # 5
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Big Hairy Question #5
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If ERP can become agile, promote standardized work, reduce information waste and errors, and enable data-driven decision making, can it add
value to a Lean enterprise?”
Steve Bell, Lean IT Strategies
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Analytics is a critical skill that must be
developed intentionally
Observation #6
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ITSM Analytics
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Big Hairy Question #6
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How do we find/attract individuals within our organization that are gifted in analytics, help them
develop mastery, and share their talent with others?
Steve Bell, Lean IT Strategies
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You cannot ignore the
2nd principle
Value Stream mindset
is essential
Observation #7
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Big Hairy Question #7
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If you practice the four Lean principles well, but don’t focus on value streams and their owners,
will Lean IT produce sustainable results?”
Steve Bell, Lean IT Strategies
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Prioritize all IT activities and investments
according to your Hoshin Plan
Abolish “dark matter”
Observation #8
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Visualize
Demand
Priority
WIP
Problems
Leadership focus on the “vital few”
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Grameen Foundation CKW Program, Uganda
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Big Hairy Question #8
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How can you visualize IT demand, priority, load and flow so everyone can clearly align their work
with the vital few priorities?
Steve Bell, Lean IT Strategies
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1. How do we innovate from our
customers’ needs backward?
2. If someone has an idea, what
can they do with it?
3. How to balance governance,
agility and innovation?
4. How can the Lean Management
System help Agile scale to the
enterprise?
Questions to reflect upon
33 Steve Bell, Lean IT Strategies
5. Can an agile ERP system add
value to the Lean enterprise?
6. How do we nurture our internal
analytics capabilities?
7. Can Lean IT work without a
Value Stream orientation?
8. How can you visualize IT work to
clearly align with your vital few
priorities?