learning connection · adobe flash professional cc certificate ... adobe illustrator cc 2015...
TRANSCRIPT
Learning Connection Employee Training and Development Department
Handbook and Course Catalog
3/2020
Office of Human Resources
Weldon Bldg. | Room 141 | 407-708-2195
1
INTRODUCTION TO THE LEARNING CONNECTION .................................................................................................. 8
ATTENDANCE POLICIES .......................................................................................................................................... 9
LEARNING MODES ............................................................................................................................................... 10
PROFESSIONAL DEVELOPMENT CREDIT ............................................................................................................... 11
LEARNING CONNECTION ONLINE COURSE CALENDAR ......................................................................................... 13
COMPETENCY MODELS AND CURRICULUM ......................................................................................................... 14
SUPERVISION/LEADERSHIP COMPETENCIES MODEL ............................................................................................................. 14 SUPERVISION/LEADERSHIP COMPETENCIES AND CURRICULUM .............................................................................................. 15 EMPLOYEE COMPETENCIES MODEL .................................................................................................................................. 16 EMPLOYEE COMPETENCIES AND CURRICULUM ................................................................................................................... 17
EMPLOYEE CURRICULUM ..................................................................................................................................... 18
REQUIRED COURSES...................................................................................................................................................... 18 COURSES FOR EMPLOYEES .............................................................................................................................................. 21 COURSES FOR SUPERVISORS ........................................................................................................................................... 23 COURSES FOR PART-TIME (ADJUNCT) FACULTY .................................................................................................................. 26
SKILLSOFT ONLINE PROFESSIONAL DEVELOPMENT CERTIFICATE PROGRAMS ...................................................... 27
GET STARTED USING SKILLSOFT ...................................................................................................................................... 27
ADMINISTRATIVE PROFESSIONAL ........................................................................................................................ 28
ADMINISTRATIVE PROFESSIONAL .......................................................................................................................... 28 Essential Skills for Administrative Support Certificate (4 Courses) ................................................................... 28
CHANGE ............................................................................................................................................................... 28
CHANGE .................................................................................................................................................................. 28 Creating Lasting Organizational Change Certificate (7 Courses) ...................................................................... 28 Dealing with Organizational Change Certificate (2 Courses)............................................................................ 28 Digital Economy Skills Certificate (1 Course) ..................................................................................................... 28 Growth Mindset Certificate (1 Course) .............................................................................................................. 28 Leading Change Certificate (3 Courses) ............................................................................................................. 28
COMMUNICATION SKILLS .................................................................................................................................... 29
ADVANCED AND SPECIALIZED COMMUNICATIONS ............................................................................................... 29 Fundamentals of Cross Cultural Communications Certificate (2 Courses) ........................................................ 29 Communicating with Senior Executives Certificate (1 Course) ......................................................................... 29
COMMUNICATIONS ESSENTIALS ............................................................................................................................ 29 Communicating with Tact and Diplomacy Certificate (2 Courses) .................................................................... 29 Effective Communication Certificate (1 Course) ................................................................................................ 29 Note-taking Skills Certificate (1 Course) ............................................................................................................ 29
DIFFICULT CONVERSATIONS ................................................................................................................................... 29 Conflict Management Service Certificate (2 Courses) ....................................................................................... 29 Dealing with Workplace Conflict Certificate (3 Courses) .................................................................................. 29 Difficult Conversations Certificate (1 Course) .................................................................................................... 29
Table of Contents
2
Working with Difficult People Certificate 2020 (3 Courses) .............................................................................. 29 E-MAIL COMMUNICATIONS ................................................................................................................................... 29
E-mail Essentials for Business Certificate (3 Courses) ....................................................................................... 29 FEEDBACK AND CRITICISM ...................................................................................................................................... 30
Constructive Feedback Certificate (3 Courses) .................................................................................................. 30 INFLUENCE AND PERSUASION ................................................................................................................................ 30
Getting Results Through Personal Power Certificate (3 Courses) ..................................................................... 30 LISTENING ............................................................................................................................................................... 30
Listening Certificate 2020 (2 Courses) ................................................................................................................ 30 NEGOTIATION ......................................................................................................................................................... 30
Developing Effective Negotiation Skills Certificate (4 Courses) ........................................................................ 30 NETWORKING ......................................................................................................................................................... 30
Professional Networking Essentials Certificate (2 Courses) .............................................................................. 30 PRESENTATION SKILLS ............................................................................................................................................ 30
Basic Presentation Skills Certificate (3 Courses) ................................................................................................ 30 TELEPHONE COMMUNICATION ............................................................................................................................. 30
Telephone Essentials for Business Certificate (1 Course) .................................................................................. 30 VERBAL COMMUNICATION .................................................................................................................................... 30
Communicating with Impact Certificate (6 Courses) ......................................................................................... 30 Public Speaking Strategies Certificate (2 Courses) ............................................................................................ 31
WRITTEN COMMUNICATION .................................................................................................................................. 31 Business Grammar Basics Certificate (6 Courses) .............................................................................................. 31 Effective Business Writing Certificate (3 Courses) ............................................................................................. 31 Writing Under Pressure Certificate (2 Courses) ................................................................................................. 31
CUSTOMER SERVICE............................................................................................................................................. 31
CUSTOMER SERVICE ESSENTIALS ............................................................................................................................ 31 Customer Service Skills Certificate (5 Courses) .................................................................................................. 31 Customer Service Representative, Process Certificate (3 Courses) ................................................................... 31 Essentials of Customer Service Certificate (8 Courses) ...................................................................................... 31
DESKTOP APPLICATIONS ...................................................................................................................................... 32
ADOBE ..................................................................................................................................................................... 32 Adobe Acrobat DC Certificate (2 Courses) ......................................................................................................... 32 Adobe Dreamweaver CC Certificate (5 Courses) ............................................................................................... 32 Adobe Flash Professional CC Certificate (5 Courses) ......................................................................................... 32 Adobe InDesign CC 2015 Certificate (6 Courses) ............................................................................................... 32 Adobe Illustrator CC 2015 Certificate (8 Courses) ............................................................................................. 32 Adobe Photoshop CC 2015 Certificate (7 Courses) ............................................................................................ 33
MICROSOFT OFFICE 365 ONLINE ............................................................................................................................ 33 Microsoft Office 365 Certificate 2020 (1 Course)............................................................................................... 33 Microsoft Office 365 For Advanced Business Users Certificate (4 Courses) ...................................................... 33 Microsoft Office 365: Excel Online Certificate (6 Courses) ................................................................................ 33 Microsoft Office 365: Forms Certificate (3 Courses) .......................................................................................... 33 Microsoft Office 365: Groups Certificate (5 Courses) ........................................................................................ 33 Microsoft Office 365: OneDrive Certificate (3 Courses)..................................................................................... 34 Microsoft Office 365: OneNote Online Certificate (4 Courses) ......................................................................... 34 Microsoft Office 365: Outlook Online Certificate (6 Courses) ........................................................................... 34 Microsoft Office 365: Planner Certificate (4 Courses) ....................................................................................... 34
3
Microsoft Office 365: PowerPoint Online Certificate (6 Courses) ..................................................................... 34 Microsoft Office 365: SharePoint Online Certificate (8 Courses) ...................................................................... 34 Microsoft Office 365: Stream Certificate (2 Courses) ........................................................................................ 35 Microsoft Office 365: Sway Certificate (3 Courses) ........................................................................................... 35 Microsoft Office 365: Teams Certificate (4 Courses) ......................................................................................... 35 Microsoft Office 365: Word Online Certificate (5 Courses) ............................................................................... 35
MICROSOFT OFFICE 2016 ........................................................................................................................................ 35 ACCESS 2016............................................................................................................................................................ 35
Microsoft Office 2016: Beginning Access Certificate (2 Courses) ...................................................................... 35 EXCEL 2016 .............................................................................................................................................................. 35
Microsoft Office 2016: Beginning Excel Certificate (5 Courses) ........................................................................ 35 Microsoft Office 2016: Intermediate Excel Certificate (6 Courses) ................................................................... 35 Microsoft Office 2016: Advanced Excel Certificate (3 Courses) ........................................................................ 36
ONENOTE 2016 ....................................................................................................................................................... 36 Microsoft Office 2016: OneNote Certificate (2 Courses) ................................................................................... 36
OUTLOOK 2016 ....................................................................................................................................................... 36 Microsoft Office 2016: Beginning Outlook Certificate (6 Courses) ................................................................... 36 Microsoft Office 2016: Intermediate Outlook Certificate (6 Courses) .............................................................. 36
POWERPOINT 2016 ................................................................................................................................................. 36 Microsoft Office 2016: Beginning PowerPoint Certificate (5 Courses) ............................................................. 36 Microsoft Office 2016: Intermediate PowerPoint Certificate (6 Courses) ........................................................ 36
PROJECT 2016 ......................................................................................................................................................... 37 Microsoft Office 2016: Beginning Project Certificate (4 Courses) ..................................................................... 37
PUBLISHER 2016 ...................................................................................................................................................... 37 Microsoft Office 2016: Publisher Certificate (6 Courses) ................................................................................... 37
SHAREPOINT 2016 .................................................................................................................................................. 37 Microsoft Office 2016: SharePoint for End Users Certificate (6 Courses) ......................................................... 37
SKYPE 2016 .............................................................................................................................................................. 37 Skype for Business 2016 Certificate (4 Courses) ................................................................................................ 37
VISIO 2016 ............................................................................................................................................................... 37 Microsoft Office 2016: Beginning Visio Certificate (4 Courses) ........................................................................ 37
WORD 2016 ............................................................................................................................................................. 38 Microsoft Office 2016: Beginning Word Certificate (6 Courses) ....................................................................... 38 Microsoft Office 2016: Intermediate Word Certificate (6 Courses) .................................................................. 38
QUICKBOOKS .......................................................................................................................................................... 38 QuickBooks Pro 2017 Fundamentals Certificate (4 Courses) ............................................................................ 38
WINDOWS 10 .......................................................................................................................................................... 38 Windows 10 Certificate (6 Courses) ................................................................................................................... 38
FINANCE AND ACCOUNTING ................................................................................................................................ 38
ACCOUNTING .......................................................................................................................................................... 38 Accounting Basics Certificate (5 Courses) .......................................................................................................... 38
FINANCE ESSENTIALS .............................................................................................................................................. 39 Finance and Accounting Essentials for Non-Financial Professionals Certificate 2020 (5 Courses) .................. 39 Cost Consciousness in the Workplace Certificate (2 Courses) ........................................................................... 39
PLANNING AND BUDGETING .................................................................................................................................. 39 Budgeting Essentials Certificate 2020 (1 Course) .............................................................................................. 39
HUMAN RESOURCES ............................................................................................................................................ 39
4
CRISIS MANAGEMENT ............................................................................................................................................ 39 Crisis Management Certificate (1 Course) ......................................................................................................... 39
ENGAGEMENT AND RETENTION ............................................................................................................................. 39 Creating a Positive Atmosphere Certificate (3 Courses) ................................................................................... 39
HR ESSENTIALS ........................................................................................................................................................ 39 Organizational Behavior Certificate (3 Courses) ............................................................................................... 39 Transformational HR and Talent Management Certificate (4 Courses) ........................................................... 39
ON-BOARDING ........................................................................................................................................................ 40 Strategies for Successful Employee On-boarding Certificate (1 Course) .......................................................... 40 Leveraging Key Management Techniques Certificate (4 Courses) .................................................................... 40
RECRUITMENT AND HIRING.................................................................................................................................... 40 Essentials of Interviewing and Hiring Certificate (2 Courses) ........................................................................... 40 Recruiting, Screening, and Onboarding Effectively Certificate (4 Courses) ...................................................... 40
INFORMATION TECHNOLOGY .............................................................................................................................. 40
BUSINESS SKILLS FOR IT PROFESSIONAL ................................................................................................................. 40 BUSINESS ANALYSIS ................................................................................................................................................ 40
Effective Business Analysis Techniques Certificate (3 Courses) ........................................................................ 40 Key Business Analysis Competencies Certificate (3 Courses) ............................................................................ 40
COMMUNICATIONS FOR IT PROFESSIONALS ......................................................................................................... 40 Essentials of IT Customer Service Certificate (7 Courses) .................................................................................. 40
DATA AND DATABASES ........................................................................................................................................... 41 Database Fundamentals Certificate (2 Courses) ............................................................................................... 41 MySQL Database Development Certificate (9 Courses) .................................................................................... 41 Oracle Database 12c Certificate (8 Courses) ..................................................................................................... 41 Introduction to SQL Certificate (4 Courses) ....................................................................................................... 41
SECURITY ................................................................................................................................................................. 41 Securing User Accounts Certificate (3 Courses) ................................................................................................. 41 Exploring Security Trends Certificate (2 Courses) .............................................................................................. 41
SOFTWARE DESIGN AND DEVELOPMENT ............................................................................................................... 42 C++ PROGRAMMING .............................................................................................................................................. 42
C++ Programming Certificate (7 Courses) .......................................................................................................... 42 JAVA - JAVA SE 8 ...................................................................................................................................................... 42
Java SE 8 Fundamentals Certificate (5 Courses) ................................................................................................ 42 Java SE 8 Programming Certificate (5 Courses) ................................................................................................. 42
JAVA - JAVA EE 7 ...................................................................................................................................................... 42 Java EE 7 Front End Web Application Development Certificate (7 Courses) .................................................... 42 Java EE 7 Back End Server Application Development Certificate (7 Courses)................................................... 42
SOFTWARE PROGRAMMING .................................................................................................................................. 43 Software Programming Fundamentals Certificate (4 Courses) ........................................................................ 43
LEADERSHIP ......................................................................................................................................................... 43
DECISIVENESS ......................................................................................................................................................... 43 Setting and Managing Priorities Certificate 2020 (3 Courses) .......................................................................... 43
DRIVING EMPLOYEE PERFORMANCE ..................................................................................................................... 43 Performance Measurement Certificate (1 Course) ............................................................................................ 43
GENERATIONS IN THE WORKFORCE ....................................................................................................................... 43 Managing a Multigenerational Workforce Certificate (2 Courses) .................................................................. 43
LEADERSHIP ESSENTIALS ........................................................................................................................................ 43
5
Business Acumen Essentials Certificate (1 Course) ............................................................................................ 43 Dealing With Setbacks Certificate (1 Course) .................................................................................................... 43 Developing Leadership Skills Certificate (4 Courses) ......................................................................................... 43 Improving Leadership Skills Certificate (2 Courses)........................................................................................... 44 Leadership Essentials Certificate (8 Courses) .................................................................................................... 44 Leveraging Leadership Techniques Certificate (5 Courses) ............................................................................... 44 Organizational Awareness Certificate (1 Course) ............................................................................................. 44 The Voice of Leadership Certificate (2 Courses) ................................................................................................ 44
LEADING TEAMS ..................................................................................................................................................... 44 Leading Teams Certificate (6 Courses) ............................................................................................................... 44 Leading Virtual Teams Certificate (2 Courses)................................................................................................... 44 Making Cross-Functional Teams Work Certificate (2 Courses) ......................................................................... 44
SUCCESSION PLANNING.......................................................................................................................................... 45 Effective Succession Planning Certificate (1 Course) ......................................................................................... 45
WOMEN IN LEADERSHIP ......................................................................................................................................... 45 Women in Leadership Certificate (3 Courses) .................................................................................................... 45
MANAGEMENT .................................................................................................................................................... 45
APPRAISING PERFORMANCE .................................................................................................................................. 45 Performance Appraisal Essentials Certificate (1 Course) .................................................................................. 45
DELEGATING ........................................................................................................................................................... 45 Achieving Success Through Delegation Certificate (4 Courses) ........................................................................ 45 Empowering Employees Certificate (1 Course) .................................................................................................. 45
FIRST TIME MANAGERS .......................................................................................................................................... 45 First Time Manager Essentials Certificate (2 Courses) ...................................................................................... 45
MANAGEMENT ESSENTIALS ................................................................................................................................... 45 Advanced Management Skills Certificate (5 Courses) ....................................................................................... 45 Business Execution Certificate (1 Course) .......................................................................................................... 45 Essential Mentoring Techniques Certificate (1 Course) ..................................................................................... 45 Managing During Difficult Times Certificate (4 Courses) .................................................................................. 46
MANAGING PERFORMANCE ................................................................................................................................... 46 Coaching to Drive Sucess Certificate (2 Courses) ............................................................................................... 46 Effectively Managing Top Performers Certificate (2 Courses) .......................................................................... 46 Managing Problem Performance Certificate (2 Courses).................................................................................. 46 Performance Management Certificate (2 Courses) ........................................................................................... 46
MARKETING ......................................................................................................................................................... 46
COMPETITIVE STRATEGIES ..................................................................................................................................... 46 Competitive Marketing Strategies Certificate (1 Course) ................................................................................. 46
MARKETING ESSENTIALS ........................................................................................................................................ 46 Essential Marketing Strategies Certificate (7 Courses) ..................................................................................... 46
ONLINE MARKETING ............................................................................................................................................... 46 Digital Marketing Certificate (3 Courses) .......................................................................................................... 46
PUBLIC RELATIONS .................................................................................................................................................. 47 Essentials of Public Relations Certificate (2 Courses) ........................................................................................ 47
PROFESSIONAL EFFECTIVENESS ........................................................................................................................... 47
BUILDING WORK RELATIONSHIPS .......................................................................................................................... 47 360 Degree Relationships Certificate (4 Courses) .............................................................................................. 47
6
BUSINESS MEETINGS .............................................................................................................................................. 47 Effective Business Meetings Certificate (2 Courses) .......................................................................................... 47
CAREER DEVELOPMENT .......................................................................................................................................... 47 Managing Your Career Certificate (5 Courses) .................................................................................................. 47
CONTROLLING EMOTIONS ...................................................................................................................................... 47 Achieving Emotional Intelligence Certificate (3 Courses) ................................................................................. 47 Anger Management Essentials Certificate (1 Course) ....................................................................................... 47
CREATIVE THINKING ............................................................................................................................................... 47 Generating Creative and Innovative Ideas Certificate (2 Courses) ................................................................... 47
DECISION-MAKING AND PROBLEM-SOLVING ........................................................................................................ 48 Develop Your Critical Thinking Skills Certificate (3 Courses) ............................................................................. 48 Problem Solving Certificate 2020 (2 Courses) .................................................................................................... 48
ETHICS AND TRUST.................................................................................................................................................. 48 Building and Maintaining Trust Certificate (1 Course) ...................................................................................... 48 Business Ethics Essentials Certificate (1 Course) ............................................................................................... 48
PROFESSIONAL ESSENTIALS .................................................................................................................................... 48 Diversity on the Job Certificate (2 Courses) ....................................................................................................... 48 Business Etiquette and Professionalism Certificate (5 Courses) ....................................................................... 48 Perseverance and Resilience Certificate (2 Courses) ......................................................................................... 48 Unconscious Bias Certificate (3 Courses) ........................................................................................................... 48
TELECOMMUTING AND THE REMOTE EMPLOYEE .................................................................................................. 48 Telecommuting and the Remote Employee Certificate (2 Courses) .................................................................. 48
TIME MANAGEMENT AND PRODUCTIVITY ............................................................................................................ 48 Discovering Your Strengths Certificate (3 Courses) ........................................................................................... 48 Improving Your Memory Certificate (1 Course) ................................................................................................. 49 Improving Your Personal Productivity Certificate (4 Courses) .......................................................................... 49 Improving Your Reading Speed Certificate (1 Course) ...................................................................................... 49 Overcoming Procrastination Certificate (2 Courses) ......................................................................................... 49 Performance Under Pressure Certificate (1 Course) .......................................................................................... 49 Time Management Certificate (3 Courses) ........................................................................................................ 49
WORKING ON A TEAM ............................................................................................................................................ 49 Mentor Relationships Certificate (1 Course)...................................................................................................... 49 Optimizing Your Performance on a Team Certificate (4 Courses)..................................................................... 49 Virtual Teams Certificate (1 Course) .................................................................................................................. 49
WORK-LIFE BALANCE .............................................................................................................................................. 49 Improving Your Work/Life Balance Certificate (4 Courses) .............................................................................. 49
PROJECT MANAGEMENT...................................................................................................................................... 50
PROJECT MANAGEMENT ........................................................................................................................................ 50 Project Management Certificate 2020 (4 Courses) ........................................................................................... 50
PROJECT COMMUNICATIONS MANAGEMENT ....................................................................................................... 50 Project Management: Communications Certificate (2 Courses) ....................................................................... 50
PROJECT COST MANAGEMENT ............................................................................................................................... 50 Project Management: Cost Certificate (2 Courses) ........................................................................................... 50
PROJECT HUMAN RESOURCE MANAGEMENT ........................................................................................................ 50 Project Management: HR Management Certificate (2 Courses) ...................................................................... 50
PROJECT INTEGRATION MANAGEMENT ................................................................................................................ 50 Project Management: Project Integration Certificate (5 Courses) ................................................................... 50
PROJECT MANAGEMENT ESSENTIALS .................................................................................................................... 50
7
Project Management for Non-Project Managers Certificate 2020 (5 Courses) ................................................ 50 Project Management Essentials Certificate 2020 (3 Courses) .......................................................................... 50 Project Management Ethics and Values Certificate (2 Courses) ....................................................................... 51 Project Management for All Certificate 2020 (10 Courses) ............................................................................... 51
PROJECT PROCUREMENT MANAGEMENT .............................................................................................................. 51 Project Management: Procurement Certificate (2 Courses) ............................................................................. 51
PROJECT QUALITY MANAGEMENT ......................................................................................................................... 51 Project Management: Quality Management Certificate (3 Courses) ............................................................... 51
PROJECT RISK MANAGEMENT ................................................................................................................................ 51 Project Management: Risk Management Certificate (4 Courses) .................................................................... 51
PROJECT TIME MANAGEMENT ............................................................................................................................... 51 Project Management: Time Certificate (3 Courses) .......................................................................................... 51
STRATEGY AND INNOVATION .............................................................................................................................. 52
STRATEGY RISK MANAGEMENT ............................................................................................................................. 52 Risk Management Certificate (3 Courses) ......................................................................................................... 52
STRATEGIC THINKING ............................................................................................................................................. 52 Thinking Strategically and Managing Risk Certificate (5 Courses) ................................................................... 52
STRATEGY AND GROWTH ....................................................................................................................................... 52 Business Planning Essentials Certificate (1 Course) .......................................................................................... 52
8
Introduction to the Learning Connection Welcome to the Learning Connection, Seminole State’s employee training and development department. As part of the Office of Human Resources, the Learning Connection offers all employees a wide variety of workplace related training as well as programs for personal and career growth. The Learning Connection delivers programs sponsored by the Office of Human Resources and partners with several College departments (e.g., Payroll, Safety and Security, Finance, Information Technology) to facilitate learning programs supporting work-related functions.
Examples of Learning Connection programs include New Employee Orientation, regulatory and safety education, supervisory skills training, leadership education, College processes training, lunch and learn special topic sessions, and College-wide professional development events.
The purpose of this Catalog is to provide employees with all the resources needed to take full advantage of the many employee education programs offered by the College.
Contact the Learning Connection, Office of Human Resources: Location: Sanford/Lake Mary Campus, Weldon Bldg. Telephone: 407-708-2195 Email: [email protected] https://www.seminolestate.edu/hr/lc/online-training
NOTE: Full-time and part-time (adjunct) faculty are encouraged to contact the Faculty Center for Teaching and Learning about faculty-specific learning initiatives.
Contact the Faculty Center for Teaching and Learning: Location: Sanford/Lake Mary Campus, Administration Bldg., room A0136 Telephone: 407-708-2373 Email: [email protected]
9
Attendance Policies The following guidelines are for College employees attending live learning programs facilitated by the Learning Connection and when accessing online courses via the Skillsofttm Online Learning System. NOTE: Attendance at programs sponsored by other College departments should be coordinated between employee and supervisor.
Professional (salaried/exempt) employees
During scheduled work time:
• Live learning programs and online courses
o Employees attend/access with supervisor approval
During non-scheduled work time:
• Live learning programs
o Employees attend with supervisor approval
• Online courses
o Employees access as desired
Career Service (hourly/non-exempt) employees
During scheduled work time:
• Live learning programs and online courses
o Employees attend programs/access courses with supervisor approval. NOTE: This is considered paid time, must be pre-approved by the supervisor, and must be within maximum allowed work hours (e.g. within 29 hours a week for part-time employees and 37.5 hours a week for full-time employees). NOTE: Attending a live learning program during scheduled lunch time (e.g., lunch and learn sessions) is considered not paid time.
During non-scheduled work time
• Live learning programs
o Employees attend with supervisor approval (this is not paid time)
• Online courses
o Employees access as desired (this is not paid time)
Faculty (Full-time) employees
During scheduled work time:
• Live learning programs and online courses
o Employees attend/access with supervisor approval
10
During non-scheduled work time:
• Live learning programs
o Employees attend with supervisor approval
• Online courses
o Employees access as desired
Adjunct Faculty (part-time faculty)
Live learning programs
• Adjunct faculty members are invited to attend various learning programs throughout the year. Some programs are paid time and others are not paid time. Adjuncts should contact the sponsoring department or their Dean for details.
Online courses
• Adjunct faculty may access online courses as desired (this is not paid time)
Supervisors can make courses required
Supervisors can require employees to complete courses (e.g., live/facilitated courses, online courses, or online certificate programs). In this case, non-exempt hourly employees (e.g., career service) must be paid for all time attending/accessing the course whether during regular work time or outside of work time. When supervisors make courses/certificates required, employees and supervisors will work together to document time spent training and stay within required work hour limits (e.g., 29 hours/week for part-time employee and 37.5 hours/week for full-time employees.)
Learning Modes
The Learning Connection offers employee training, development, and enrichment initiatives in several learning modes as described below. Employees should collaborate with their supervisors when attending learning events.
Live/Facilitated
Live/facilitated programs are held live, at a certain time and place, and generally feature an instructor or facilitator. The New Employee Orientation is an example of a live/facilitated program. Many of the supervisory training events are live/facilitated courses.
11
Lunch and Learn
Lunch and Learn programs are held during lunch time and generally present topics of interest to all employees (e.g., retirement planning or campus safety). Often these programs are “live streamed” via the College’s Intranet so that employees at any campus can view the event from their computers.
Online
Employees have access to over 5,000 online courses via the Skillsofttm Online Learning System. The system can be accessed on any computer using the Internet. Online courses are available anytime, anywhere, at the learner’s pace, and can be re-taken as many times as wanted.
Live Steaming
Most Lunch and Learn sessions and many College events are “live streamed” via the College’s Intranet. Employees can “view” the live program on their computers at any campus via the live stream link at https://www.seminolestate.edu/live-video
Webinar
Some programs are delivered to the participant’s computer or mobile device using the Internet conferencing tool WebEx. WebEx is an industry standard software application allowing users to share audio and video content anytime and anywhere via the Internet. To join a WebEx session, follow the link below for instructions. https://www.seminolestate.edu/elearning/software/webex/joining-a-webex-session
Professional Development Credit What is Professional Development Credit (PDC)?
Professional development credit (PDC) is an internal College credit mechanism used to grant credit and track completion of employee professional training and development initiatives.
Who Is Required to Earn PDC?
For full-time Administrative and Professional staff: 180 clock hours of PDC is required within each rolling five-year reporting period of your employment.
For full-time and part-time Career Service staff: PDC is optional.
For part-time (adjunct) Faculty: PDC is optional.
12
For full-time Faculty: PDC is specified as per the bargaining agreement. See the Faculty Center for Teaching and Learning/Earning Professional Development Credit.
How are PDCs Earned?
PDC is earned by completing courses offered live or online through the Learning Connection, completing college courses, attending seminars and conferences, and various other learning activities approved by your supervisor. Qualified learning activities are aligned with the College’s mission and core values.
What Learning Activities Qualify for PDC?
Learning activities that qualify for PDC include those listed below. Qualified learning activities are aligned with the College’s mission and core values. NOTE: Your immediate supervisor has the final approval as to what qualifies for credit. It is recommended that employees gain their supervisor’s approval before registering for or starting any professional development initiatives. Unless otherwise noted, each one contact hour of professional development equates to one hour of PDC.
Examples of qualifying learning activities:
• Attendance/presentation at conferences, workshops, or seminars
• Professional travel study programs
• Courses sponsored by industry or continuing professional education
• Publishing in professional publications/journals
• Service on national, state, or local boards/professional associations
• Reading/research in the field
• Coursework at an accredited college/university (Note: Each one hour of college credit equates to 30 hours of PDC).
How are PDCs Documented?
PDC is documented and entered into your PDC database account via three paths:
1. When you attend a College-sponsored activity where attendance was captured via a roster/sign-in, the facilitating department will enter the PDC into the database on your behalf.
2. When you complete an online course (e.g., Skillsofttm or Canvas), the completion records are imported into the PDC database once each month on your behalf.
3. When you complete a learning activity “outside” of the College (e.g., college courses, seminars, presentations, etc.) you need to request approval for the PDC from your supervisor (see the steps below). Note: For most learning activities, one hour of PDC is granted for one hour of learning activity contact time. However, for accredited college/university courses, each one hour of college credit is granted 30 hours of PDC.
13
Steps to request PDC
Log into the https://portal.seminolestate.edu/peopleSoft/login From the left navigation, select Human Resources Select Professional Development Select Home From the upper right, select Add New
For College Course credit, click on Credit Courses, click on Choose Type of PDC
Note: For each one hour of college credit, 30 hours of PDC is granted. The system does this calculation automatically for you.
Complete the form and select Create and submit to send to your supervisor for approval.
For Other Learning Activity Credits, click on Learning Activity, then click on Choose Type of PDC
Complete the form and select Create and submit to send to your supervisor for approval.
Learning Connection Online Course Calendar The “sign-me-up” calendar is an online tool facilitating “self-registration” into courses and events across several areas of the College. Learning Connection is just one of these areas. Courses and events on the “sign-me-up” calendar are generally live/facilitated programs sponsored by the Learning Connection or other departments. The “MySeminoleState” login and password is used to log into the “sign-me-up” calendar.
Access the Learning Connection “sign-me-up” Event Calendar
Or go to: https://portal.seminolestate.edu/
Select Calendar Select Sign Me Up Select Home Set Calendar to: Learning Connection Set Categories to: Training Calendar
14
Competency Models and Curriculum The College has two competency models with related curriculum to aid employees in creating an individual development plan. The Supervision/Leadership Model is for those employees who currently supervise employees or for those employees aspiring to move into supervision. The Employee Model is intended for all employees you are individual contributors.
Supervision/Leadership Competencies Model Five competency areas provide the foundation for College supervisor and leader training and development initiatives supported by the Office of Human Resources at Seminole State College. Each competency area is described in the table below.
Supervision
& Management
Knowledge and demonstration of key policies and procedures, organization and department structures, communication mechanisms, calendars and schedules, key legal and regulatory requirements.
Service
Orientation
Knowledge and demonstration of key service and performance indicators, internal and external service communities, service needs, proactive resolution of problems, and development strategies for continuous improvement.
Professional Effectiveness
Knowledge and demonstration of goal setting, delegation, assessment of progress toward goals, timely resolution of performance gaps, building and maintaining trust, employee rewards and recognition, coaching and mentoring, and training and development.
Communication & Collaboration
Knowledge and demonstration of expressing one’s self clearly in conversations, interactions, and writing. The ability to plan and deliver oral and written communications that make an impact and persuade their audiences.
Leadership
Strategy
Knowledge and demonstration of operational goals and performance indicators, strategy development and execution, identification and resolution of problems, and guiding diverse cross-functional teams in multiple locations.
15
Supervision/Leadership Competencies and Curriculum
16
Employee Competencies Model Four competency areas provide the foundation for College employee training and development initiatives supported by the Office of Human Resources at Seminole State College. Each competency area is described in the table below.
COMPETENCY AREA DESCRIPTION
Technical
Knowledge and demonstration of key tools used in the job, desktop applications, and processes for efficient job performance and operations.
Service
Orientation
Knowledge and demonstration of service behaviors, service communities, service needs, proactive resolution of problems, and development strategies for continuous improvement.
Professional Effectiveness
Knowledge and demonstration of self-management, self-development, goal setting, building relationships, assessment of progress toward goals, and timely escalation and resolution of performance gaps.
Communication & Collaboration
Knowledge and demonstration of expressing one’s self clearly in conversations, interactions, and writing. The ability to plan and deliver oral and written communications that make an impact and persuade their audiences.
17
Employee Competencies and Curriculum
18
Employee Curriculum Many learning opportunities are available to College employees. The sections below describe each program including which are required. Employees should collaborate with their supervisors when attending learning events.
Required Courses Campus Safety/Active Shooter Online Course
This course covers strategies to prevent an active shooter situation as well as what to do if such a situation does occur. Key contact information and support resources are also provided.
Required/Target audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours. NOTE: At this time adjunct faculty are not required to complete this course but those who elect to will be compensated.
Mode: online Length: approximately 30 mins. Registration/Access: Canvas>Campus Safety / Active Shooter Course
Harassment Prevention for Employees Higher Education Edition Course
This course provides an overview of the types of behaviors that can give rise to harassment claims, including those based on sex (including transgender status and gender identity), race, color, national origin, religion, age, and disability. It also discusses the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination.
Required/Target audience: This course is required for all full-time and part-time employees who are non-supervisors and non-faculty.
Mode: online Length: approximately 30 mins. Registration/Access: Skillsofttm Online Learning System
Harassment Prevention for Managers Higher Education Edition Course
This course reviews the characteristics of various forms of harassment and discusses what supervisors, managers, and faculty can do to discourage harassing behavior of any type in their own work groups by their associates or themselves.
Required/Target audience: This course is required for all full-time supervisors and full-time faculty.
19
NOTE: At this time part-time faculty (adjuncts) are not required to complete this course; however, it is recommended.
Mode: online Length: approximately 60 mins. Registration/Access: Skillsofttm Online Learning System
New Employee Orientation Program
This program welcomes new employees and covers topics including our College's mission, vision, and values, senior leadership and organization structure, key policies and procedures, employee relations, foundation, payroll services, safety and security, environmental safety, and benefits overview/enrollment. Lunch is included. NOTE: This program includes the New Employee Benefits Overview and Enrollment Program below.
Required/Target audience: This program is required for all full-time and part-time employees (faculty and staff). Part-time faculty (adjuncts) do not attend this course (refer to “Human Resources Education Program for Adjunct Faculty”).
Mode: Live in-person facilitated program Length: full day Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
New Employee Benefits Overview and Enrollment Program
This program is only for full-time employees (faculty and staff) and provides an opportunity to learn about the many benefits offered by the College, consult with the Benefits Team, and complete enrollment forms. NOTE: This program in included in the full day New Employee Orientation Program above.
Required/Target audience: This program is required for all full-time employees (faculty and staff).
Mode: Live in-person facilitated program Length: 2.5 hours Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
20
The Internet, Social Media, and Electronic Communication Course
This course covers the potential liabilities and risks to the College and yourself when using electronic communications media.
Required/Target Audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours.
NOTE: At this time adjunct faculty are not required to complete this course but those who elect to will be compensated. Mode: online Length: approximately 60 mins. Registration/Access: Skillsofttm Online Learning System
FERPA for Higher Education
Ensuring the privacy of student educational records is an important priority for every educational institution. The Family Educational Rights and Privacy Act (FERPA) outlines the rights of students and their families with respect to the confidentiality of and access to educational records kept by institutions. This course will provide employees of postsecondary educational institutions awareness-level training on their responsibilities and obligations under FERPA.
Required/Target Audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours.
NOTE: At this time part-time faculty (adjuncts) are not required to complete this course; however it is recommended.
Mode: online Length: approximately 60 mins. Registration/Access: Skillsofttm Online Learning System
Protecting Minors on Campus
Institutions of higher education must provide a safe and healthy environment for minors involved in school-sponsored programs. This course provides background information to be considered when working with minors on campus. In this course, you will learn about general best practices for working with and safeguarding minors as well as reporting requirements for suspected abuse and other mistreatment.
Required/Target Audience: All full-time staff, part-time staff, full-time faculty, and student workers are required to complete this online course during regular scheduled work hours. NOTE: Part-time faculty (adjuncts) are not required to complete this course.
21
Mode: online Length: approximately 60 mins. Registration/Access: Skillsofttm Online Learning System
Courses for Employees Appraisal Training for Employees Course (non-instructional employees)
This program covers how to access the online Employee Appraisal System (EAS) tool and how to write a self-appraisal. This program is only for full-time and regular part-time (RPT) non-instructional employees hired before October 1 of the appraisal year. Self-appraisals are optional unless the supervisor has made them required. Temporary part-time employees (TPT) attend this program and complete a self-appraisal only if requested by their supervisor.
Target audience: This course is for all full-time and regular part-time (non-instructional) employees completing self-appraisals.
Mode: Live in-person facilitated program Length: 120 minutes Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
Appraisal Training for Employees Videos (non-instructional employees)
The following optional instructional videos are available to assist employees writing self-appraisals. https://www.seminolestate.edu/hr/performance/non-instructional/
1. Writing a Self-Appraisal: How to log in
2. Writing a Self-Appraisal: How to create, complete, and submit self-appraisals
3. Writing a Self-Appraisal: How to document your objectives
4. Writing a Self-Appraisal: How to document the development and future development sections
Purchasing-Card Training Course
This course covers the process and forms required to use and manage College purchasing cards (P-Cards).
Target audience: This course is for those employees who hold a College purchasing card (P-Card) and office staff who file related paperwork.
Mode: Live in-person facilitated program Length: 90 mins. Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
22
Travel Training Course
This course covers the process and forms required to travel on behalf of the College.
Target audience: This course is for all those employees who travel for the College and office staff who file related paperwork.
Mode: Live in-person facilitated program Length: 90 mins. Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
Sign-Me-Up Training Calendar Course
This course covers the administrative functions of the sign-me-up calendar tool used by many College departments to communicate and track attendance at events.
Target audience: This course is for those employees who need administrator access to the sign-me-up calendaring system to be able to manage an area’s calendar.
Mode: Live in-person facilitated program Length: 60 mins. Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
CMS Training Course
This course covers the College’s Content Management System (CMS) used to manage the college’s website.
Target audience: This course is for all employees who have been designated by their supervisors as content editors for parts of the Seminole State College website.
Mode: Live in-person facilitated program Length: 90 mins. Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
PeopleSoft Financials for Dept. Managers and Budget Assistants Course
This training is for department managers and office assistants responsible for budget management in PeopleSoft.
Target audience: This course is for all department managers and office assistants responsible for budget management in PeopleSoft.
Mode: Live in-person facilitated program Length: varies Registration/Access: Contact Pam Delgado, call 407-708-2593
23
Time Reporting for Timekeepers
This training is for managers and office assistants who approve employee work time.
Target audience: This course is for all managers and office assistants who approve employee work time.
Mode: Live in-person facilitated program Length: varies Registration/Access: Contact Nancy Harrison, call 407-708-2099
Web Clock Training for Employees and Supervisors
This training is for all employees who use the Web Clock tool to record their work time and their supervisors.
Target Audience: This course is for all employees who use the Web Clock tool to record their work time and their supervisors.
Mode: 3 Video lessons and supporting documentation Length: videos are approximately 5 minutes each Registration/Access: https://www.seminolestate.edu/business-services/payroll/self-service
Courses for Supervisors For the purposes of the following courses, a supervisor is an employee who has one or more reporting employees (not student workers).
Appraisal Training for Supervisors Course (supervisors of non-instructional staff)
The target audiences for this program are supervisors who have never used the online Employee Appraisal System (EAS) or any supervisor wanting to review the tool/process. The focus of this course is to discuss how to write the appraisal, document accomplishments, differentiate scores, write objectives, write personal development plans, and route appraisals for review and final approval.
Target audience: This course is for all full-time supervisors of employees completing employee appraisals.
Mode: Live in-person facilitated program Length: 120 minutes Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
24
Appraisal Training for Supervisors Videos (of non-instructional staff)
The following optional instructional videos are available to assist supervisors writing employee appraisals. https://www.seminolestate.edu/hr/performance/non-instructional/
1. Writing Employee Appraisals: How to Log In
2. Writing Employee Appraisals: Quick Start Employee Appraisal
3. Writing Employee Appraisals: How to Acknowledge a Self-Appraisal
4. Writing Employee Appraisals: How to Copy from Self Appraisal to Employee Appraisal
5. Writing Employee Appraisals: How to Document and Score Performance
6. Writing Employee Appraisals: How to Document Planning
7. Writing Employee Appraisals: How to Recommend Professional Development
8. Writing Employee Appraisals: How to Retract Employee Appraisal
9. Writing Employee Appraisals: How to Release Employee Appraisal
Best Hiring Practices Course
This course covers one of the supervisor’s most important responsibilities, hiring and retaining the best employees. Strategies discussed include job needs analysis, job descriptions, hiring process, resume evaluation, creating interview questions, interviewing, checking references, and developing the new hire.
Target audience: This course is for all full-time supervisors of employees.
Mode: Live in-person facilitated program Length: 150 minutes Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
25
FMLA, ADA, and Workers’ Comp Course
This course covers critical information about federal and state laws as well as our College’s policies and procedures related to the Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), and Worker’s Compensation. Objectives include: create awareness on the part of supervisors regarding these areas of federal and state law, educate supervisors on their responsibilities as they relate to these areas of legislation, educate supervisors regarding the potential financial and personal liability of not meeting our legal responsibilities, and educate supervisors on the College’s leave policies and procedures related to these areas of legislation.
Target audience: This course is for all full-time supervisors of employees.
Mode: Live in-person facilitated program Length: 120 minutes Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
Managing Time: Comp Time, Over Time, and Leave Time Mgmt. Course
This course is presented by Payroll Services and Human Resources. In this game show format participants learn how to calculate compensatory time and overtime pay, manage core hours, flex time, break times, and oversee leaves such as vacation, sick, sick carry over, leave without pay, etc.
Target audience: This course is for all full-time supervisors of employees.
Mode: Live in-person facilitated program Length: 120 minutes Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
Proactive Management Course
This course covers the supervisor's role in dealing with employee discipline and performance issues including related procedures and documentation. Supervisors leave this course more confident about dealing with employee challenges.
Target audience: This course is for all full-time supervisors of employees.
Mode: Live in-person facilitated program Length: 120 minutes Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
26
Web Clock Training for Employees and Supervisors
This training is for all employees who use the Web Clock tool to record their work time and their supervisors.
Target Audience: This course is for all employees who use the Web Clock tool to record their work time and their supervisors.
Mode: 3 Video lessons and supporting documentation Length: videos are approximately 5 minutes each Registration/Access: https://www.seminolestate.edu/business-services/payroll/self-service
Courses for Part-Time (Adjunct) Faculty Human Resources Education Program for Adjunct Faculty
Part-time/adjunct faculty are important and valued members of our College. This program is designed to enhance effectiveness and confidence in the classroom and ultimately support our core mission of “student success.” This program addresses important topics including: Civility and Harassment Prevention on Campus, Assessment and Testing Services for Faculty, E-Learning Services for Faculty, Disability Support Services, and Keeping Our Campus Safe and Secure.
Target Audience: All “active” (i.e., actively teaching during current term) part-time (adjunct) faculty are encouraged to attend this program. The program is not required. Adjunct faculty attending will be compensated for their time (at workshop rate).
Mode: live/facilitated Length: approximately 4 hours Registration/Access: https://www.seminolestate.edu/hr/lc/course-calendar
27
Skillsoft Online
Professional Development
Certificate Programs
Get Started Using Skillsoft
Turn-off pop-up blockers
• In Firefox: Tools>Options> uncheck “Block Pop-Up Windows.”
• In Internet Explorer: Tools>Pop-up Blocker>Turn-Off Pop-up Blocker.
Turn-on sound
• The online learning modules include audio. Make sure to have the sound turned on your PC or use a headset.
How to Log in to Skillsoft
• Type the following path into your browser: https://seminolestate.edu/applications/skillsoft/.
• Or, follow path to the Learning Connection webpage: Human Resources → Learning Connection → Employee
Online Learning → Skillsoft Login Page.
• Use your MySeminoleState login and password.
Using Skillsoft
• The Learning Transcript is on the left sidebar. You can filter and sort how you want to view your courses and
track your progress.
• At the top toolbar, you will see “Browse The Library.” This is where you will find the Seminole State College
certificate program.
• The certificates are in main categories listed in the middle.
Getting Help
• For technical issues, e.g. logging in or loading Flash/Java, contact the Help Desk at 407-708-2000.
• Questions concerning courses and certificates, contact Learning Connection at 407-708-2778.
28
Categories - Subcategories - Certificates - Courses
ADMINISTRATIVE PROFESSIONAL
ADMINISTRATIVE PROFESSIONAL ✓Complete
Essential Skills for Administrative Support Certificate (4 Courses)
Administrative Support: Developing Your Essential Skills
Administrative Support: Working in Partnership with Your Boss
Administrative Support: Interacting Effectively with Colleagues
Administrative Support: Projecting a Positive Professional Image
CHANGE
CHANGE
Creating Lasting Organizational Change Certificate (7 Courses)
Facilitating Sustainable Change
Moving Forward with Change Planning
Making Change Stick
Leading Your Team through Change
Organizations Change So Get Ready
Managing Employee Development
Enabling Business Process Improvement
Dealing with Organizational Change Certificate (2 Courses)
Organizations Change So Get Ready
Redefining Yourself after Organizational Change
Digital Economy Skills Certificate (1 Course)
Keeping Your Skillset Current in the Digital Economy
Growth Mindset Certificate (1 Course)
Developing a Growth Mind-set
Leading Change Certificate (3 Courses)
Making Change Stick
Moving Forward with Change Planning
Facilitating Sustainable Change
29
COMMUNICATION SKILLS
ADVANCED AND SPECIALIZED COMMUNICATIONS
Fundamentals of Cross Cultural Communications Certificate (2 Courses)
How Culture Impacts Communication
Using Communication Strategies to Bridge Cultural Divides
Communicating with Senior Executives Certificate (1 Course)
Capturing the Attention of Senior Executives
COMMUNICATIONS ESSENTIALS
Communicating with Tact and Diplomacy Certificate (2 Courses)
Acting with Diplomacy and Tact
Navigating Challenging Situations with Diplomacy and Tact
Effective Communication Certificate (1 Course)
Communicating with Confidence
Note-taking Skills Certificate (1 Course)
Taking Effective and Professional Notes
DIFFICULT CONVERSATIONS
Conflict Management Service Certificate (2 Courses)
Controlling Conflict, Stress, and Time in a Customer Service Environment
Facing Confrontation in Customer Service
Dealing with Workplace Conflict Certificate (3 Courses)
The Many Approaches to Facing Workplace Conflict
Facing and Resolving Conflict in the Workplace
Facing Confrontation in Customer Service
Difficult Conversations Certificate (1 Course)
How to Manage Difficult Conversations
Working with Difficult People Certificate 2020 (3 Courses)
Difficult People: Why They Act That Way and How to Deal with Them
Individual Behavior in Organizations
Difficult People: Strategies to Keep Everyone Working Together
E-MAIL COMMUNICATIONS
E-mail Essentials for Business Certificate (3 Courses)
Writing Effective E-mails and Instant Messages
Sending E-mails to the Right People
Organizing Your E-mail
30
FEEDBACK AND CRITICISM
Constructive Feedback Certificate (3 Courses)
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Polishing Your Feedback Skills
Gaining a Positive Perspective on Feedback
INFLUENCE AND PERSUASION
Getting Results Through Personal Power Certificate (3 Courses)
Personal Power and Credibility
Building Personal Power through Influence
Influence Others with Political Savvy
LISTENING
Listening Certificate 2020 (2 Courses)
Listening Even When It’s Difficult to Listen
Using Active Listening in Workplace Situations
NEGOTIATION
Developing Effective Negotiation Skills Certificate (4 Courses)
The First Steps in Negotiating
Negotiating the Best Solution
Making an Impact with Non-verbal Communication
Negotiating Well and Going for the Close
NETWORKING
Professional Networking Essentials Certificate (2 Courses)
Building Your Professional Network
Establishing Self-confidence for Life
PRESENTATION SKILLS
Basic Presentation Skills Certificate (3 Courses)
Planning an Effective Presentation
Building Your Presentation
Ensuring Successful Presentation Delivery
TELEPHONE COMMUNICATION
Telephone Essentials for Business Certificate (1 Course)
Keeping Business Calls Professional
VERBAL COMMUNICATION
Communicating with Impact Certificate (6 Courses)
The Art and Science of Communication
Making an Impact with Non-verbal Communication
31
Trust Building Through Effective Communication
Choosing the Right Interpersonal Communication Method to Make Your Point
Become a Great Listener
Do We Have a Failure to Communicate?
Public Speaking Strategies Certificate (2 Courses)
Writing and Preparing an Effective Speech
Conquering the Challenges of Public Speaking
WRITTEN COMMUNICATION
Business Grammar Basics Certificate (6 Courses)
Using the Parts of Speech
Getting the Details Right: Spelling Basics
Abbreviating, Capitalizing, and Using Numbers
Using Punctuation Marks
Creating Well-constructed Sentences
Troublesome Words and Phrases: Common Usage Mistakes in Writing
Effective Business Writing Certificate (3 Courses)
Audience and Purpose in Business Writing
Clarity and Conciseness in Business Writing
Editing and Proofreading Business Documents
Writing Under Pressure Certificate (2 Courses)
Clarity and Conciseness in Business Writing
Editing and Proofreading Business Documents
CUSTOMER SERVICE
CUSTOMER SERVICE ESSENTIALS
Customer Service Skills Certificate (5 Courses)
Interacting with Customers
Communicating Effectively with Customers
Controlling Conflict, Stress, and Time in a Customer Service Environment
Dealing with Customer Service Incidents and Complaints
Polishing Your Skills for Excellent Customer Service
Customer Service Representative, Process Certificate (3 Courses)
Dealing with Customer Service Incidents and Complaints
ITIL® 2011 Edition OSA: Introduction to the Service Desk
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing
Essentials of Customer Service Certificate (8 Courses)
Rapport Building in Customer Service
32
Providing On-site Customer Service
Providing Telephone Customer Service
Providing Effective Internal Customer Service
Communicating Effectively with Customers
Facing Confrontation in Customer Service
Designing a Customer Service Strategy
Polishing Your Skills for Excellent Customer Service
DESKTOP APPLICATIONS
ADOBE
Adobe Acrobat DC Certificate (2 Courses)
Adobe Acrobat DC Fundamentals
Working with Adobe Acrobat DC
Adobe Dreamweaver CC Certificate (5 Courses)
Adobe Dreamweaver CC 2015 Fundamentals
Basic Coding with Adobe Dreamweaver CC 2015
The Adobe Dreamweaver CC 2015 Interface
Adobe Dreamweaver CC 2015 Browsers and HTML
Adobe Dreamweaver CC 2015 Web Design
Adobe Flash Professional CC Certificate (5 Courses)
Adobe Flash Professional CC 2015 Fundamentals
Drawing with Adobe Flash Professional CC 2015
Adobe Flash Professional CC 2015 Tools
Adobe Flash Professional CC 2015 Animations
Adobe Flash Professional CC 2015 Programming
Adobe InDesign CC 2015 Certificate (6 Courses)
Adobe InDesign CC 2015 Fundamentals
Adobe InDesign CC 2015 Basic Navigation and Tools
Working with Images and Exporting Files in Adobe InDesign CC 2015
Working with Objects and Editing Tools in Adobe InDesign CC 2015
Working with Text in Adobe InDesign CC 2015
Working with Pages in Adobe InDesign CC 2015
Adobe Illustrator CC 2015 Certificate (8 Courses)
Adobe Illustrator CC 2015 Introduction and New Features
Adobe Illustrator CC 2015 Fundamentals
Drawing in Adobe Illustrator CC 2015
Working with Text in Adobe Illustrator CC 2015
33
Adobe Illustrator CC 2015 Tools
Adobe Illustrator CC 2015 Working with the Pen Tools and Objects
Adobe Illustrator CC 2015 Gradients and Bitmap Images
Adobe Illustrator CC 2015 Advanced Tools and Effects
Adobe Photoshop CC 2015 Certificate (7 Courses)
Adobe Photoshop CC 2015 Basics
Adobe Photoshop CC 2015: File Types and Color Editing
Adobe Photoshop CC 2015: Selection Tools and Techniques
Adobe Photoshop CC 2015: Layers and Type
Adobe Photoshop CC 2015 Enhancement Tools and Techniques
Adobe Photoshop CC 2015 Cloning and Editing
Adobe Photoshop CC 2015 Paths and Techniques
MICROSOFT OFFICE 365 ONLINE
Microsoft Office 365 Certificate 2020 (1 Course)
Getting to Know the Office 365 Web Portal
Microsoft Office 365 For Advanced Business Users Certificate (4 Courses)
Microsoft Office 365 for Advanced Business Users: New Presentation Features
Microsoft Office 365 for Advanced Business Users: Clutter and Compliance
Microsoft Office 365 for Advanced Business Users: Portal Enhancements
Microsoft Office 365 for Advanced Business Users: IT Management Controls
Microsoft Office 365: Excel Online Certificate (6 Courses)
Excel Online: Navigating the Interface
Excel Online: Managing Workbooks
Excel Online: Inserting & Manipulating Data
Excel Online: Formatting Data
Excel Online: Visualizing Data in Tables & Charts
Excel Online: Using Collaboration Tools
Microsoft Office 365: Forms Certificate (3 Courses)
Microsoft Office 365 Forms: Creating Forms
Microsoft Office 365 Forms: Sharing & Completing Forms
Microsoft Office 365 Forms: Viewing & Analyzing Results
Microsoft Office 365: Groups Certificate (5 Courses)
Microsoft Office 365 Groups: Creating, Joining & Managing Groups
Microsoft Office 365 Groups: Group Communication
Microsoft Office 365 Groups: Group File Sharing
Microsoft Office 365 Groups: Group Calendar Management
Microsoft Office 365 Groups: Group Applications
34
Microsoft Office 365: OneDrive Certificate (3 Courses)
OneDrive for Business 2017: Signing in & Setting Up
OneDrive for Business 2017: Using the Storage Tools
OneDrive for Business 2017: Organizing Files
Microsoft Office 365: OneNote Online Certificate (4 Courses)
OneNote Online: Formatting Notebooks
OneNote Online: Creating & Opening Notes
OneNote Online: Formatting & Illustrating Notes
OneNote Online: Using Collaboration Tools
Microsoft Office 365: Outlook Online Certificate (6 Courses)
Outlook Online: Customization
Outlook Online: Sending & Receiving Email
Outlook Online: Formatting Email
Outlook Online: Organizing Email
Outlook Online: Contact Tools
Outlook Online: Calendar Tools
Microsoft Office 365: Planner Certificate (4 Courses)
Microsoft Office 365 Planner: Signing in & Setting Up
Microsoft Office 365 Planner: Sharing Information
Microsoft Office 365 Planner: Planning Projects
Microsoft Office 365 Planner: Managing Tasks
Microsoft Office 365: PowerPoint Online Certificate (6 Courses)
PowerPoint Online: Opening & Navigating
PowerPoint Online: Building Presentations
PowerPoint Online: Saving & Printing Presentations
PowerPoint Online: Formatting Presentations
PowerPoint Online: Illustrating Presentations
PowerPoint Online: Preparing & Delivering Slideshows
Microsoft Office 365: SharePoint Online Certificate (8 Courses)
SharePoint Online: Signing In & Setting Up
SharePoint Online: Working with SharePoint Apps
SharePoint Online: Working with Team Sites
SharePoint Online: Working with the Newsfeed
SharePoint Online: Working with Communication Sites
SharePoint Online: Working with Document Libraries
SharePoint Online: Building Web Pages
SharePoint Online: Working with Blogs
35
Microsoft Office 365: Stream Certificate (2 Courses)
Microsoft Office 365 Stream: Finding & Watching Videos
Microsoft Office 365 Stream: Publishing Videos & Using Channels
Microsoft Office 365: Sway Certificate (3 Courses)
Sway for Windows: Signing in & Creating Presentations
Sway for Windows: Building Presentations
Sway for Windows: Delivering & Publishing Presentations
Microsoft Office 365: Teams Certificate (4 Courses)
Microsoft Office 365 Teams: Sign-in and Setup
Microsoft Office 365 Teams: Conversation Tools
Microsoft Office 365 Teams: Creating, Finding, and Sharing Information
Microsoft Office 365 Teams: Call and Meeting Tools
Microsoft Office 365: Word Online Certificate (5 Courses)
Word Online: Formatting Text & Paragraphs
Word Online: Opening & Navigating in Word Online
Word Online: Editing Documents
Word Online: Saving & Printing Documents
Word Online: Formatting Documents
MICROSOFT OFFICE 2016
ACCESS 2016
Microsoft Office 2016: Beginning Access Certificate (2 Courses)
Introduction to the Access 2016 Interface, Database Management, and Tables
Creating Relationships, Queries, Forms and Reports in Access 2016
EXCEL 2016
Microsoft Office 2016: Beginning Excel Certificate (5 Courses)
Microsoft Excel 2016 Essentials: Creating, Editing, and Saving Workbooks
Microsoft Excel 2016 Essentials: Formatting Data
Microsoft Excel 2016 Essentials: Data Presentation Strategies
Microsoft Excel 2016 Essentials: Formulas and Functions
Microsoft Excel 2016 Essentials: Charts, Tables, and Images
Microsoft Office 2016: Intermediate Excel Certificate (6 Courses)
Microsoft Excel 2016 Intermediate: Customizing Views, Styles, and Templates
Microsoft Office 2016 Intermediate Excel: Creating Custom Visual Effects
Microsoft Office 2016 Intermediate Excel: Working with Data
Microsoft Office 2016 Intermediate Excel: Macros and Advanced Queries
Microsoft Office 2016 Intermediate Excel: PivotTables and Advanced Charts
36
Microsoft Office 2016 Intermediate Excel: Share, Review, and Collaborate
Microsoft Office 2016: Advanced Excel Certificate (3 Courses)
Microsoft Excel 2016 Advanced: Apps and What-if Analysis
Microsoft Excel 2016 Advanced: Power Pivot, Custom Formatting, Fills, and Forms
Microsoft Excel 2016 Advanced: Accessibility, Transforming Data, and Errors
ONENOTE 2016
Microsoft Office 2016: OneNote Certificate (2 Courses)
Getting to Know Microsoft OneNote 2016
Working with Microsoft OneNote 2016
OUTLOOK 2016
Microsoft Office 2016: Beginning Outlook Certificate (6 Courses)
Getting to Know Outlook 2016
Managing Conversations and E-mail in Outlook 2016
Managing Attachments, and Inserting Items and Signatures in Outlook 2016
Organizing Contacts in Outlook 2016
Using the Calendar to Schedule Appointments, Events, and Tasks in Outlook 2016
Configuring and Managing Meetings and Notes in Outlook 2016
Microsoft Office 2016: Intermediate Outlook Certificate (6 Courses)
Formatting E-mail in Outlook 2016
Configuring Message Options in Outlook 2016
Customizing and Managing Outlook 2016
Managing Automation, Storage, and Tidying Up in Outlook 2016
Managing Contacts, Tasks, and the Calendar in Outlook 2016
Viewing and Configuring Outlook 2016 Backstage Options
POWERPOINT 2016
Microsoft Office 2016: Beginning PowerPoint Certificate (5 Courses)
Introduction to the PowerPoint 2016 Interface and Basic Tasks
Modifying and Formatting Slides in PowerPoint 2016
Formatting Text Boxes and Working with Graphic Content in PowerPoint 2016
Working with Graphic, Audio, and Video Content in PowerPoint 2016
Constructing and Modifying Tables and Charts in PowerPoint 2016
Microsoft Office 2016: Intermediate PowerPoint Certificate (6 Courses)
Creating Photo Albums, Sections, Transitions, and Animations in PowerPoint 2016
Using Hyperlinks, Actions, and Comments in PowerPoint 2016
Using Slide Show Presentation Tools in PowerPoint 2016
Customizing Proofing and Default Options in PowerPoint 2016
37
Sharing and Protecting Presentations in PowerPoint 2016
Exporting Presentations and Compressing Media in PowerPoint 2016
PROJECT 2016
Microsoft Office 2016: Beginning Project Certificate (4 Courses)
Getting Started with Project 2016
Working with Tasks, Relationships, Constraints, and Milestones in Project 2016
Managing Resources and Views in Project 2016
Tracking, Managing, and Sharing Projects in Project 2016
PUBLISHER 2016
Microsoft Office 2016: Publisher Certificate (6 Courses)
Publisher 2016 for Windows: Creating, Opening & Saving Publications
Publisher 2016 for Windows: Editing Publications
Publisher 2016 for Windows: Designing & Structuring Publications
Publisher 2016 for Windows: Illustrating Publications
Publisher 2016 for Windows: Using the Merge Tools
Publisher 2016 for Windows: Configuring the Application
SHAREPOINT 2016
Microsoft Office 2016: SharePoint for End Users Certificate (6 Courses)
Navigating, Customizing, Lists and Libraries in SharePoint 2016
Managing Libraries and Lists in SharePoint 2016
Document Sets, Alerts, Site Pages, and Web Parts in SharePoint 2016
Social Networking and Collaboration in SharePoint 2016
Tags, Notes, Community Sites, and Search in SharePoint 2016
Content Types, Workflows, Calendar, and Office Applications in SharePoint 2016
SKYPE 2016
Skype for Business 2016 Certificate (4 Courses)
Skype for Business 2016: Getting Started
Skype for Business 2016: Chatting and Calling
Skype for Business 2016: Organizing and Hosting Meetings
Skype for Business 2016: Meeting Tools
VISIO 2016
Microsoft Office 2016: Beginning Visio Certificate (4 Courses)
Getting Started with Visio 2016
Creating and Managing Diagrams In Visio 2016
Designing and Enhancing Diagrams in Visio 2016
Collaborating, Evaluating, and Saving Diagrams in Visio 2016
38
WORD 2016
Microsoft Office 2016: Beginning Word Certificate (6 Courses)
Working with the Interface and Performing Basic Tasks in Word 2016
Formatting Text in Word 2016
Customizing Options and Using Document Views in Word 2016
Creating and Formatting Tables in Word 2016
Headers, Footers, Page Numbering, and Layout in Word 2016
Using the Navigation Pane and Creating Lists in Word 2016
Microsoft Office 2016: Intermediate Word Certificate (6 Courses)
Using Illustrations, Styles, and Themes in Word 2016
Designing and Formatting Illustrations in Word 2016
Advanced Table Customization in Word 2016
Maintaining, Protecting, and Reviewing Documents in Word 2016
References, Proofing, Mail Merges, and Forms in Word 2016
Sharing and Collaborating on Documents in Word 2016
QUICKBOOKS
QuickBooks Pro 2017 Fundamentals Certificate (4 Courses)
Getting Started with QuickBooks Pro 2017
Interface and Company Settings
Vendors, Bills, Customers, and Income
Employees, Banking, and Reports
WINDOWS 10
Windows 10 Certificate (6 Courses)
Microsoft Windows 10 End User: Signing In and First View
Microsoft Windows 10 End User: Hardware, Software, and Security Settings
Microsoft Windows 10 End User: Customizing Windows 10
Microsoft Windows 10 End User: Browsing with Edge
Microsoft Windows 10 End User: Cortana
Microsoft Windows 10 End User: New Features
FINANCE AND ACCOUNTING
ACCOUNTING
Accounting Basics Certificate (5 Courses)
Key Accounting Concepts and Principles
Recording, Posting, and Balancing the Books
Preparing Financial Statements and Closing Accounts
39
Accounting for Stock Transactions
Financial Statement Analysis for Non-financial Professionals
FINANCE ESSENTIALS
Finance and Accounting Essentials for Non-Financial Professionals Certificate 2020 (5 Courses)
Basic Accounting Concepts for Non-financial Professionals
Comprehending Financials: A Guide to Financial Statements
Key Accounting Concepts and Principles
Basic Budgeting for Non-financial Professionals
Analyzing Financial Statements for Non-financial Professionals
Cost Consciousness in the Workplace Certificate (2 Courses)
Focusing on the Bottom Line as an Employee
Managing with a Cost-control Mindset
PLANNING AND BUDGETING
Budgeting Essentials Certificate 2020 (1 Course)
Basic Budgeting for Non-financial Professionals
HUMAN RESOURCES
CRISIS MANAGEMENT
Crisis Management Certificate (1 Course)
Managing in a Crisis
ENGAGEMENT AND RETENTION
Creating a Positive Atmosphere Certificate (3 Courses)
Positive Atmosphere: Establishing an Engaged Workforce
Positive Atmosphere: Establishing a Positive Work Environment
Positive Atmosphere: How Organizational Learning Drives Positive Change
HR ESSENTIALS
Organizational Behavior Certificate (3 Courses)
Individual Behavior in Organizations
Building Career Development Programs and Succession Planning
Implementing Transformational HR
Transformational HR and Talent Management Certificate (4 Courses)
Planning for Skills Needs and Managing Performance
Building Career Development Programs and Succession Planning
Implementing Transformational HR
Individual Behavior in Organizations
40
ON-BOARDING
Strategies for Successful Employee On-boarding Certificate (1 Course)
Ensuring Onboarding Success
Leveraging Key Management Techniques Certificate (4 Courses)
Effectively Directing and Delegating as a Manager
Managing Employee Development
Facing the Management Challenges of Difficult Behavior and Diverse Teams
Being a Fair and Caring Manager
RECRUITMENT AND HIRING
Essentials of Interviewing and Hiring Certificate (2 Courses)
Applicant Screening: The First Step in Hiring the Best
Conducting an Effective Hiring Interview
Recruiting, Screening, and Onboarding Effectively Certificate (4 Courses)
Hitting the Recruitment Bull's-eye
Self-improvement for Lifelong Success
Implementing Transformational HR
Ensuring Onboarding Success
INFORMATION TECHNOLOGY
BUSINESS SKILLS FOR IT PROFESSIONAL
BUSINESS ANALYSIS
Effective Business Analysis Techniques Certificate (3 Courses)
Business Analysis Analytical Techniques
Business Analysis Activities and Tools
Business Analysis Documentation and Criteria
Key Business Analysis Competencies Certificate (3 Courses)
Personal Skills for Effective Business Analysis
Business Analysis Professional Effectiveness Competencies
Perspectives for Effective Business Analysis
COMMUNICATIONS FOR IT PROFESSIONALS
Essentials of IT Customer Service Certificate (7 Courses)
Rapport Building in Customer Service
Providing On-site Customer Service
Providing Telephone Customer Service
Providing Effective Internal Customer Service
Facing Confrontation in Customer Service
41
Designing a Customer Service Strategy
Creating a Plan for Performance Management
DATA AND DATABASES
Database Fundamentals Certificate (2 Courses)
SQL Server Database Fundamentals: Design Principles and Data Manipulation
SQL Server Database Fundamentals: Creating, Optimizing, and Securing Databases
MySQL Database Development Certificate (9 Courses)
MySQL Database Development: Introduction
MySQL Database Development: Database Design Fundamentals
MySQL Database Development: DDL Statements
MySQL Database Development: Manipulating Data
MySQL Database Development: SELECT Statement and Operators
MySQL Database Development: Working with Functions
MySQL Database Development: Stored Routines, Triggers, and the InnoDB memcached Plugin
MySQL Database Development: Query and Performance Optimization
MySQL Database Development: GIS, Cloud, and Connectors for MySQL
Oracle Database 12c Certificate (8 Courses)
Oracle Database 12c: Enterprise Manager Cloud Control and Creating CDB and PDB
Oracle Database 12c: Managing CDB and PDB, and Data Optimization
Oracle Database 12c: Using Automatic Data Optimization, Stage, and Archiving
Oracle Database 12c: Managing Security
Oracle Database 12c: High Availability and Database Management
Oracle Database 12c: Tuning SQL and Using ADDM
Oracle Database 12c: Resource Manager and ADR, Online Operations, and ADR
Oracle Database 12c: Transporting Databases and Managing Data
Introduction to SQL Certificate (4 Courses)
Introduction to SQL
Introduction to SQL: Managing Table Design
Introduction to SQL: Multiple Tables and Advanced Queries
Introduction to SQL: Views, Transactions, and SQL Security Architecture
SECURITY
Securing User Accounts Certificate (3 Courses)
Securing User Accounts: Fundamental Security Concepts
Securing User Accounts: Authorization, Registration, and Passwords
Securing User Accounts: Logon, Logoff, Account Changes, and Attack Mitigation
Exploring Security Trends Certificate (2 Courses)
Attack Vectors and Mitigations
42
Vulnerabilities and Exploits
SOFTWARE DESIGN AND DEVELOPMENT
C++ PROGRAMMING
C++ Programming Certificate (7 Courses)
Fundamentals of C++ Programming
Data Types, Modifiers, Operators, and Flow Control
Functions, References, Exceptions Strings & Namespaces
C++ Classes
Classes, Functions, and Object-oriented Programming
C++ Templates and Containers
C++ Standard Template Library Algorithms and Operations
JAVA - JAVA SE 8
Java SE 8 Fundamentals Certificate (5 Courses)
Java SE 8 Fundamentals: Introduction to Java
Java SE 8 Fundamentals: Classes and Objects
Java SE 8 Fundamentals: Methods, Encapsulation, and Conditionals
Java SE 8 Fundamentals: Data Manipulation and Inheritance
Java SE 8 Fundamentals: Interfaces, Exceptions, and Deployment
Java SE 8 Programming Certificate (5 Courses)
Java SE 8 Programming: Encapsulation, Polymorphism, and Abstraction
Java SE 8 Programming: Interfaces, Lambda Expressions, Collections, and Generics
Java SE 8 Programming: Inheritance, Interfaces, Exceptions, and Deployment
Java SE 8 Programming: Date/Time API, I/O and File I/O (NIO.2), and Concurrency
Java SE 8 Programming: Concurrency, Parallelism, the JDBC API, and Localization
JAVA - JAVA EE 7
Java EE 7 Front End Web Application Development Certificate (7 Courses)
Java EE 7 Front End Web Application Development: Getting Started
Java EE 7 Front End Web Application Development: Web Components
Java EE 7 Front End Web Application Development: Web Services
Java EE 7 Front End Web Application Development: Communication and Security
Java EE 7 Front End Web Application Development: Business Logic and Persistence
Java EE 7 Front End Web Application Development: Transaction Support
Java EE 7 Front End Web Application Development: Presentation with JSF
Java EE 7 Back End Server Application Development Certificate (7 Courses)
Java EE 7 Back-end Server Application Development: Getting Started
Java EE 7 Back-end Server Application Development: JAXB and JAX-WS Web Services
43
Java EE 7 Back-end Server Application Development: Web Services
Java EE 7 Back-end Server Application Development: Communication and Security
Java EE 7 Back-end Server Application Development: Business Logic
Java EE 7 Back-end Web Application Development: Transaction Support
Java EE 7 Back-end Server Application Development: EYB Timers and Security
SOFTWARE PROGRAMMING
Software Programming Fundamentals Certificate (4 Courses)
Software Programming Fundamentals: Design and Development Best Practices
Software Programming Fundamentals: Source Coding Best Practices
Software Programming Fundamentals: Software Security Best Practices
Software Programming Fundamentals: Best Practices for Maintaining Code
LEADERSHIP
DECISIVENESS
Setting and Managing Priorities Certificate 2020 (3 Courses)
Aligning Unit Goals and Imperatives
Motivating Your Employees
Communicating Vision to Your Employees
DRIVING EMPLOYEE PERFORMANCE
Performance Measurement Certificate (1 Course)
Measuring Outcomes and Using KPIs
GENERATIONS IN THE WORKFORCE
Managing a Multigenerational Workforce Certificate (2 Courses)
Maintaining a Cohesive Multigenerational Workforce
Managing Multigenerational Employees
LEADERSHIP ESSENTIALS
Business Acumen Essentials Certificate (1 Course)
Developing Your Business Acumen
Dealing With Setbacks Certificate (1 Course)
Learning from Failure
Developing Leadership Skills Certificate (4 Courses)
Motivating Your Employees
Communicating Vision to Your Employees
Leading through Positive Influence
Leveraging Emotional Intelligence
44
Improving Leadership Skills Certificate (2 Courses)
Becoming an Inspirational Leader
Assessing Your Own Leadership Performance
Leadership Essentials Certificate (8 Courses)
Motivating Your Employees
Communicating Vision to Your Employees
Leading through Positive Influence
Leveraging Emotional Intelligence
Key Elements of Business Execution
Building Innovation Cultures and Leaders
Leading Your Team through Change
Building a Leadership Development Plan
Leveraging Leadership Techniques Certificate (5 Courses)
Key Elements of Business Execution
Building Innovation Cultures and Leaders
Leading Your Team through Change
Building a Leadership Development Plan
Aligning Unit Goals and Imperatives
Organizational Awareness Certificate (1 Course)
Gaining Insight through Organizational Awareness
The Voice of Leadership Certificate (2 Courses)
Becoming an Inspirational Leader
Assessing Your Own Leadership Performance
LEADING TEAMS
Leading Teams Certificate (6 Courses)
Building the Foundation for an Effective Team
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Developing a Successful Team
Encouraging Team Communication and Collaboration
Handling Team Conflict
Establishing Effective Virtual Teams
Leading Virtual Teams Certificate (2 Courses)
Establishing Effective Virtual Teams
Facing Virtual Team Challenges
Making Cross-Functional Teams Work Certificate (2 Courses)
Managing for Cross-functionality
Leading a Cross-functional Team
45
SUCCESSION PLANNING
Effective Succession Planning Certificate (1 Course)
Building Career Development Programs and Succession Planning
WOMEN IN LEADERSHIP
Women in Leadership Certificate (3 Courses)
Gender and Leadership
Choosing to Lead as a Woman
Career and Family Challenges for Women Leaders
MANAGEMENT
APPRAISING PERFORMANCE
Performance Appraisal Essentials Certificate (1 Course)
Planning an Effective Performance Appraisal
DELEGATING
Achieving Success Through Delegation Certificate (4 Courses)
Choosing and Preparing Your Delegate
Getting What You Expect from Your Delegate
Taking Your Team to the Next Level with Delegation
Effectively Directing and Delegating as a Manager
Empowering Employees Certificate (1 Course)
Taking Action to Empower Employees
FIRST TIME MANAGERS
First Time Manager Essentials Certificate (2 Courses)
The Reality of Being a First-time Manager
Facing Challenges as a First-time Manager
MANAGEMENT ESSENTIALS
Advanced Management Skills Certificate (5 Courses)
Gauging Your Organization's High-performing Potential
Managing for Cross-functionality
Building a Leadership Development Plan
Keeping Top Performers Challenged
Capturing the Attention of Senior Executives
Business Execution Certificate (1 Course)
Key Elements of Business Execution
Essential Mentoring Techniques Certificate (1 Course)
Fostering Mentoring Relationships
46
Managing During Difficult Times Certificate (4 Courses)
Facing the Management Challenges of Difficult Behavior and Diverse Teams
Being an Effective Manager When Times Are Tough
Managing Motivation during Organizational Change
How to Manage Difficult Conversations
MANAGING PERFORMANCE
Coaching to Drive Sucess Certificate (2 Courses)
Coaching Techniques That Inspire Coachees to Action
Keeping Your Coachee Committed and Accountable
Effectively Managing Top Performers Certificate (2 Courses)
Keeping Top Performers Challenged
Managing Your Company's Talent
Managing Problem Performance Certificate (2 Courses)
Detecting and Dealing with Performance Problems
Creating a Plan for Performance Management
Performance Management Certificate (2 Courses)
Planning an Effective Performance Appraisal
Creating a Plan for Performance Management
MARKETING
COMPETITIVE STRATEGIES
Competitive Marketing Strategies Certificate (1 Course)
Competitive Marketing Strategies: Analyzing Your Organization
MARKETING ESSENTIALS
Essential Marketing Strategies Certificate (7 Courses)
The Basics of Marketing
The People and Planning in Marketing
Product, Pricing, and Promotion in the Marketing Mix
Distribution and E-Marketing Ethics in the Marketing Mix
Competitive Marketing Strategies: Analyzing Your Organization
Encouraging Team Communication and Collaboration
The Value Proposition: Getting Your Pitch Right
ONLINE MARKETING
Digital Marketing Certificate (3 Courses)
Reaching Customers Digitally
Helping Customers Find You
47
Managing Your Corporate Reputation Online
PUBLIC RELATIONS
Essentials of Public Relations Certificate (2 Courses)
Strategies for the Modern Public Relations Professional
Writing Skills for Public Relations
PROFESSIONAL EFFECTIVENESS
BUILDING WORK RELATIONSHIPS
360 Degree Relationships Certificate (4 Courses)
Cultivating Relationships with Your Peers
Building Your Professional Network
Building Rapport with Your Boss
Influence Others with Political Savvy
BUSINESS MEETINGS
Effective Business Meetings Certificate (2 Courses)
Planning Meetings Fit for Purpose
Running Meetings in Better Directions
CAREER DEVELOPMENT
Managing Your Career Certificate (5 Courses)
Using Performance Appraisals to Advance Your Career
Building Rapport with Your Boss
Building Your Professional Network
Getting Your Career on the Right Track
Developing a Plan to Further Your Career
CONTROLLING EMOTIONS
Achieving Emotional Intelligence Certificate (3 Courses)
Navigating the Workplace with Emotional Intelligence
Navigating Other People's Emotions
Navigating Your Own Emotions
Anger Management Essentials Certificate (1 Course)
The Essentials for Anger Management
CREATIVE THINKING
Generating Creative and Innovative Ideas Certificate (2 Courses)
Unleashing Personal and Team Creativity
Verifying and Building on Creative Ideas
48
DECISION-MAKING AND PROBLEM-SOLVING
Develop Your Critical Thinking Skills Certificate (3 Courses)
Confronting Your Assumptions
Investigating Arguments
Reaching Sound Conclusions
Problem Solving Certificate 2020 (2 Courses)
Getting to the Root of a Problem
Choosing and Using the Best Solution
ETHICS AND TRUST
Building and Maintaining Trust Certificate (1 Course)
The Building Blocks of Building Trust
Business Ethics Essentials Certificate (1 Course)
Developing Your Business Ethics
PROFESSIONAL ESSENTIALS
Diversity on the Job Certificate (2 Courses)
Bridging the Diversity Gap
Your Role in Workplace Diversity
Business Etiquette and Professionalism Certificate (5 Courses)
Becoming More Professional through Business Etiquette
Becoming an Accountable Professional
Building Your Professional Network
Becoming Your Own Best Boss
Developing a Personal Accountability Framework
Perseverance and Resilience Certificate (2 Courses)
Forging Ahead with Perseverance and Resilience
Reaching Goals Using Perseverance and Resilience
Unconscious Bias Certificate (3 Courses)
Understanding Unconscious Bias
Overcoming Your Own Unconscious Biases
Overcoming Unconscious Bias in the Workplace
TELECOMMUTING AND THE REMOTE EMPLOYEE
Telecommuting and the Remote Employee Certificate (2 Courses)
Organize Your Physical and Digital Workspace
Facing Virtual Team Challenges
TIME MANAGEMENT AND PRODUCTIVITY
Discovering Your Strengths Certificate (3 Courses)
49
Uncovering and Utilizing Your Talents and Skills
Self-improvement for Lifelong Success
Establishing Self-confidence for Life
Improving Your Memory Certificate (1 Course)
Improving Your Memory Skills
Improving Your Personal Productivity Certificate (4 Courses)
Organize Your Physical and Digital Workspace
Avoid Procrastination by Getting Organized Instead
Maximize Your Productivity by Managing Time and Tasks
Achieve Productivity in Your Personal Life
Improving Your Reading Speed Certificate (1 Course)
Improving Your Reading Speed and Comprehension
Overcoming Procrastination Certificate (2 Courses)
Procrastination: Admitting it is the First Step
Beating Procrastination by Boosting Your Creativity and Drive
Performance Under Pressure Certificate (1 Course)
Managing Pressure and Stress to Optimize Your Performance
Time Management Certificate (3 Courses)
Make the Time You Need: Get Organized
Aligning Goals and Priorities to Manage Time
The Art of Staying Focused
WORKING ON A TEAM
Mentor Relationships Certificate (1 Course)
Finding and Nurturing a Mentor Relationship
Optimizing Your Performance on a Team Certificate (4 Courses)
Being an Effective Team Member
Establishing Team Goals and Responsibilities, and Using Feedback Effectively
Strategies for Building a Cohesive Team
Effective Team Communication
Virtual Teams Certificate (1 Course)
Contributing as a Virtual Team Member
WORK-LIFE BALANCE
Improving Your Work/Life Balance Certificate (4 Courses)
Taking Stock of Your Work/Life Balance
Staying Balanced in a Shifting World
Take a Deep Breath and Manage Your Stress
Effectively Directing and Delegating as a Manager
50
PROJECT MANAGEMENT
PROJECT MANAGEMENT
Project Management Certificate 2020 (4 Courses)
Taking Final Steps to Bring a Project to its Close
Managing a Project to Minimize Risk and Maximize Quality
Creating a Project Schedule and Budget
New Project Manager Essentials
PROJECT COMMUNICATIONS MANAGEMENT
Project Management: Communications Certificate (2 Courses)
Plan and Manage Communications (PMBOK® Guide Sixth Edition)
Monitor Project Communications (PMBOK® Guide Sixth Edition)
PROJECT COST MANAGEMENT
Project Management: Cost Certificate (2 Courses)
Creating a Project Budget (PMBOK® Guide Sixth Edition)
Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)
PROJECT HUMAN RESOURCE MANAGEMENT
Project Management: HR Management Certificate (2 Courses)
Putting Together the Team (PMBOK® Guide Fifth Edition)
Develop and Manage Your Team (PMBOK® Guide Fifth Edition)
PROJECT INTEGRATION MANAGEMENT
Project Management: Project Integration Certificate (5 Courses)
Project Initiation and Planning (PMBOK® Guide Sixth Edition)
Managing Project Work (PMBOK® Guide Sixth Edition)
Project Changes and Closing (PMBOK® Guide Sixth Edition)
Capturing, Analyzing, and Using Project Lessons Learned
Strategically Focused Project Management
PROJECT MANAGEMENT ESSENTIALS
Project Management for Non-Project Managers Certificate 2020 (5 Courses)
New Project Manager Essentials
Defining a Project Scope and Team
Project Initiation and Planning (PMBOK® Guide Sixth Edition)
Managing a Project to Minimize Risk and Maximize Quality
Taking Final Steps to Bring a Project to its Close
Project Management Essentials Certificate 2020 (3 Courses)
New Project Manager Essentials
51
Project Management Introduction (PMBOK® Guide Sixth Edition)
The Process Groups (PMBOK® Guide Sixth Edition)
Project Management Ethics and Values Certificate (2 Courses)
Ethics and Project Management
Ethical Standards and PMI® Core Values
Project Management for All Certificate 2020 (10 Courses)
New Project Manager Essentials
Defining a Project Scope and Team
Creating a Project Schedule and Budget
Managing a Project to Minimize Risk and Maximize Quality
Navigating through Changes and Conflicts in Projects
Taking Final Steps to Bring a Project to its Close
Quality Methodologies and Standards for Project Management
Handling Team Conflict
Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)
Managing with a Cost-control Mindset
PROJECT PROCUREMENT MANAGEMENT
Project Management: Procurement Certificate (2 Courses)
Procurement Planning (PMBOK® Guide Sixth Edition)
Procurement Management (PMBOK® Guide Sixth Edition)
PROJECT QUALITY MANAGEMENT
Project Management: Quality Management Certificate (3 Courses)
Planning Quality Management (PMBOK® Guide Sixth Edition)
Manage and Control Quality (PMBOK® Guide Sixth Edition)
Quality Methodologies and Standards for Project Management
PROJECT RISK MANAGEMENT
Project Management: Risk Management Certificate (4 Courses)
Planning Risk Management (PMBOK® Guide Sixth Edition)
Identifying Risk (PMBOK® Guide Sixth Edition)
Analyzing Risk (PMBOK® Guide Sixth Edition)
Responding to Risk (PMBOK® Guide Sixth Edition)
PROJECT TIME MANAGEMENT
Project Management: Time Certificate (3 Courses)
Define and Sequence Activities (PMBOK® Guide Fifth Edition)
Estimate Resources and Durations (PMBOK® Guide Fifth Edition)
Develop and Control the Schedule (PMBOK® Guide Fifth Edition)
52
STRATEGY AND INNOVATION
STRATEGY RISK MANAGEMENT
Risk Management Certificate (3 Courses)
Identifying Risks in Your Organization
Assessing Your Organization's Risks
Responding Effectively to Risks
STRATEGIC THINKING
Thinking Strategically and Managing Risk Certificate (5 Courses)
Thinking Strategically as a Manager
Using Strategic Thinking to Consider the Big Picture
Identifying Risks in Your Organization
Assessing Your Organization's Risks
Responding Effectively to Risks
STRATEGY AND GROWTH
Business Planning Essentials Certificate (1 Course)
Preparing and Implementing a Business Plan