learning asset management program (lamp) workshop october 12, 2011
TRANSCRIPT
Learning Asset Management Program (LAMP) Workshop
October 12, 2011
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Agenda
• LAMP IPT Charter & Approach• What is LAMP/Directive 709?• What is your role?• KM Update (Phase II)• How can I sign up?• Resources• Q & A
LAMP IPT
• Charter - Develop a policy and executable and sustainable process to implement Directive 709
• Established in May 2008 by senior leadership
• Membership across enterprise (Regions/Headquarters)
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LAMP IPT Members
2008 – 2010Mark Lumb (South)Al Barnes (South)Barbara Smith (Mid-Atlantic)*Michael Lacroix (Mid-West)*Scott Williams (Mid-West)*Joni Forman (DSMC)*Jim Childress (West)Siobhan Tack (CNE)Larry Leggett (LCIC)*George Prosnik (LCIC)*Sharon Jackson (LCIC)*Jill Garcia (GLTC)*Roy Stiles (GLTC)*John Hickok (GLTC)*Luis Ramirez (GLTC)*Rebecca Clark (GLTC)*Craig Lush/E. Rozier (Library)*Sharon Boyd (Support Staff)
New Members (2011)
Marty Sherman (West)
Scott Ilg (Mid-Atlantic)
Ivan Teper (DSMC)
Clifford Maxfield (DSMC)
Mary Klemmt (Library)
Judy Fleming (CNE)
Karon Curry (CNE)
Kathy Peake (South)
Camylle Coley (Support
Staff)
*LIFE’Rs4
What is LAMP (Directive 709)?
Learning Asset Management
• How do we keep learning assets current, accurate and relevant?
• What are our processes to do this?
• What are our roles and responsibilities?
Directive 709 – Outlines policy, roles and responsibilities and processes to ensure our learning assets are current, accurate and
relevant to our acquisition workforce
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Provide a global learning environment to support a mission-ready Defense Acquisition Workforce t h a t D e v e l o p s , D e l i v e r s , a n d S u s t a i n s effective and affordable warfighting capabilities.
Why Is It Important…it is our Mission!
Impact acquisition excellence through:
Acquisition certification training
Mission assistance to acquisition organizations
Online knowledge sharing resources
Continuous learning assets
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Learning Asset PLM WBS
PLM - based Work Breakdown Structure
(WBS) of DAU Learning Assets
PLM - based Work Breakdown Structure
(WBS) of DAU Learning Assets
IPPD Ethics AoA ACQ Strat. ETC, …IPPD Ethics AoA ACQ Strat. ETC, … A- 76 COR ETC, …Module #1 Module #2 ETC, …Module #1 Module #2 ETC, …
ACQ101 ACQ 201A ACQ201B Etc, … CLBO14 ETC, …CLBO11 CLBO14 ETC, …CLBO11ACTDExec.
ACTDTrans Mgt.
ETC, …ACTDExec.
ACTDTrans Mgt.
ETC, … CoP SIA WorkspacesCoP SIA Workspaces
ACQ BUS CON E&T LOG Cnsltng RDT LCOESPM AKSS ACCBpCH AcQuipedia
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
KnowledgeSharing
KnowledgeSharing
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
KnowledgeSharing
KnowledgeSharing
TT CLMs ConferencesSymposia
Lsn #1 Lsn #2 ETC, …Lsn #1 Lsn #2 ETC, …
PLM - based Work Breakdown Structure
(WBS) of DAU Learning Assets
PLM -based Work Breakdown Structure
(WBS) of DAU Learning Assets
IPPD Ethics AoA ACQ Strat. ETC, …IPPD Ethics AoA ACQ Strat. ETC, … CON LOG Etc..Module #1 Module #2 ETC, …Module #1 Module #2 ETC, …
ACQ101 ACQ 201A ACQ201B Etc, … CLBO14 ETC, …CLBO11 CLBO14 ETC, …CLBO11ACTDExec.
ACTDTrans Mgt.
ETC, …ACTDExec.
ACTDTrans Mgt.
ETC, … CoP Workspace
ACQ BUS CON E&T LOG Cnsltng RDT LCOESPM PLTs ACCMedia ACQuipedia
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
KnowledgeSharing
KnowledgeSharing
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
MissionAssistance
KnowledgeSharing
KnowledgeSharing
TT CLMs ConferencesSymposia
Lsn #1 Lsn #2 ETC, …Lsn #1 Lsn #2 ETC, …
“ P H A S E D
A P P R O A C H ”
Phase IPhase I Phase IIPhase III
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Phase I • Directive 709 Signed November 19, 2008 (revision in
process)
• LAMP Implementation Guide deployed (living doc)• CLM LAMs assigned for all DAU-developed CLs (on-
going)
• Phase I demonstration completed (periodic assessment)
• HQ/Region LAMP Training completed (as needed)
• “Learning Asset References” Bb tab established
• FPD 210 deployed – “Curriculum Management Roles”
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Post Phase I
• New learning asset request and management process implemented
• Learning Asset Development Guide currently in development
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Requirements Approach
Better - “We are developing a new learning product – let’s
consider mobile as we conduct our upfront analysis”
Typical - “We need mobile learning. Go create 5 new mobile learning products.”
Vs.
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Integrate into Requirements Process
1 2 3
Submit the requirement
Submit Evaluate
Approve
Refine
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Submit a request at http://www.dau.mil/requirements
• Submit requirements online• ID requirement
• Description• Learning outcome• Target audience• Resources
Requirements Review Process
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What is My Role?
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Directive 709 - LAMP • Roles and Responsibilities:
– Functional Leader– Center Director – Performance Learning Director (PLD)– Learning Asset Manager (LAM)
• Course Manager (CM)• Course Manager Regional Representative (CMRR)• Other learning assets (CLMs, CoPs, etc)
– GLTC Support Roles• Chief Education Advisor (CEA)• Instructional System Designer (ISD)• Knowledge Project Officer (KPO)
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Reggie Parks
Functional Leaders
Functional Center Directors
Mr. Alfred VolkmanAT&L IC
Mr. James DaltonFE
Mr. Stephen WelbySPRDE/SE/PQM
Dr. John FischerSTM
Mr. Shay AssadCON
Dr. Nancy SpruillBCEFM
Mr. Dave AhernACQ & PM
Mr. Edward Greer T&E
Bill MotleyJohn McElhennyLarry LeggettSharon DAnjou
Larry Baker Marty Falk
Ray Ward John Snoderly
James Malloy
Leslie Deneault Tom Simcik
Dwayne Tripp
Richard Fowler
Pat DallostaBryan Johns David FloydLyle Eesley
Performance Learning Directors
Renee Butler
Mr. Bill Kobren
LOG
Doug Killey
Mr. Lenny ManningCON
Mr. George ProsnikE&T
Ms. Sharon JacksonBCEFM
Stephen Skotte Kevin Linden Terry JohnsonDale Lippman
Mr. Bill Parker
ACQ-PM
Richard Chan
Beth Dunn
Paul AlfieriAnita Cukr Jim Shellington
Ms. Joyce FranceIT/SAM
Erin Mulligan Gerald Emke
Larry Floyd Nathan Washington Thomas White
Harold McAlduff
Mr. John BaranowskiLOG (Acting)
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Center Director/PLD (LCIC)
• Center Director• Overall responsibility for Functional Portfolio Content• Responds directly to Functional Leader/FIPTs• Approves CL development (some exceptions)
• PLDs• Responsible for assigned LA Portfolio • Oversees revision and new course development. • Management of baseline competency model • Approve TLOs and ELOs that are consistent with competencies• Coordinate curriculum development activities and integrates efforts
with Learning Asset Managers (LAMs)/Learning Asset IPT members
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Learning Asset Manager (LAM) Roles and Responsibilities
• Responsible for the quality and currency of assigned learning asset content
• Performing maintenance on assigned learning assets
• Preparing supporting documentation such ISPs for developed learning assets as appropriate
• Communicating when learning asset revisions are needed, or learning assets become obsolete, to the appropriate PLD and other stakeholders
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GLTC Support Roles• Instructional Systems Designer (ISD)
– Supports CDs, PLDs, CMs & serves as core members of Learning Asset IPTs with analysis planning, TLO/ELO development, design, development, production, student assessment and evaluation, piloting, implementation, revision and maintenance of learning assets
• Knowledge Project Officers (KPO)– Supports CDs, PLDs & serves as the advocate for the development, revision
and maintenance of KS learning assets, and their integration across all elements of the learning asset portfolio
• Chief Education Advisor (CEA)– Ensures the DAU Faculty Performance Development (FPD) program
provides learning/support assets to faculty across the PLM – Responsible for learning technology research
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LAMs in the PLM WBS
PLM - based Work Breakdown Structure
(WBS) of DAU Learning Assets
PLM - based Work Breakdown Structure
(WBS) of DAU Learning Assets
IPPD Ethics AoA ACQ Strat. ETC, …IPPD Ethics AoA ACQ Strat. ETC, … A- 76 COR ETC, …Module #1 Module #2 ETC, …Module #1 Module #2 ETC, …
ACQ101 ACQ 201A ACQ201B Etc, … CLBO14 ETC, …CLBO11 CLBO14 ETC, …CLBO11ACTDExec.
ACTDTrans Mgt.
ETC, …ACTDExec.
ACTDTrans Mgt.
ETC, … CoP SIA WorkspacesCoP SIA Workspaces
ACQ BUS CON E&T LOG Cnsltng RDT LCOESPM AKSS ACCBpCH AcQuipedia
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
KnowledgeSharing
KnowledgeSharing
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
KnowledgeSharing
KnowledgeSharing
TT CLMs ConferencesSymposia
Lsn #1 Lsn #2 ETC, …Lsn #1 Lsn #2 ETC, …
PLM - based Work Breakdown Structure
(WBS) of DAU Learning Assets
PLM -based Work Breakdown Structure
(WBS) of DAU Learning Assets
IPPD Ethics AoA ACQ Strat. ETC, …IPPD Ethics AoA ACQ Strat. ETC, … CON LOG Etc..Module #1 Module #2 ETC, …Module #1 Module #2 ETC, …
ACQ101 ACQ 201A ACQ201B Etc, … CLBO14 ETC, …CLBO11 CLBO14 ETC, …CLBO11ACTDExec.
ACTDTrans Mgt.
ETC, …ACTDExec.
ACTDTrans Mgt.
ETC, … CoP Workspace
ACQ BUS CON E&T LOG Cnsltng RDT LCOESPM PLTs ACCMedia ACQuipedia
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
KnowledgeSharing
KnowledgeSharing
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
PerformanceSupport
ContinuousLearning
ContinuousLearning
DAWIA Training Courses
DAWIA Training Courses
PerformanceSupport
MissionAssistance
KnowledgeSharing
KnowledgeSharing
TT CLMs ConferencesSymposia
Lsn #1 Lsn #2 ETC, …Lsn #1 Lsn #2 ETC, …
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LAM Process - 10,000ft Level
Learning assets part of Center Director
portfolios
Learning assets distributed to
LAMs in coordination with
Deans
Learning assets distributed to
LAMs in coordination with
Deans
LAMs develop and maintain
assets
LAMs develop and maintain
assets
Learning assets kept current, accurate,
relevant
Learning assets kept current, accurate,
relevant
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WHAT YOU DO AS A LAM?
• Evaluate/Assess Learning Assets• Determine Needed Changes-Disposition• Flow Resource Needs Up
CLB 14
Acquisition Reporting Concepts and Policy
Requirements for APB, DAES, and SAR
CLC 024
Basic Math Tutorial
SDD to CMDD;
DRR to Post CDR
Assessment
1+1 is still 2
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What’s In It For Me??
D i v e r s i f y A c r o s s t h e P L M
Y O U A R E T H E E X P E R T S ! ! !
WII-FM
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Goals for today….
• Share what the LAMP IPT has done for Knowledge Sharing (Phase II)
• Demystify this “thing” called Knowledge Sharing Assets– What are they?– How are they being used?– What is the level of effort?– How a LAM can support them?
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Phase II (Knowledge Sharing) What we have done…
• Documented KS asset lifecycle process workflows and level of effort assessments… answered the questions:– How many assets are there?– How much work are we talking about?– What’s the impact on resources?
• Completed media review• Completed CoP health assessment review• Piloted FPD 301 – Knowledge Sharing Skills (NEW)• Restructured KS assets into 4 key KS types
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Knowledge Management
John Hickok
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Knowledge Management and Knowledge Sharing
• LAMP transitioning focus to KM• Knowledge Management (KM) is the core of DAU’s mission
– The KM process incorporates people, policies, processes, and technology working together to provide a systematic process to accurately account for all DAU learning assets while keeping them current and relevant over the life span of the asset. This includes the identification, creation, distribution, and maintenance of all learning assets.
• We are ALL responsible for developing and maintaining DAU’s Body of Knowledge (BoK)
• We share/distribute the BoK through our Training, Continuous Learning, Mission Assistance and Knowledge Sharing Products and Services
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Identifying, developing, and managing DAU learning assets that define DAU’s Body of Knowledge (BOK), managed in DAU’s Digital Library.
Learning AssetsProviders/OwnersLearning Assets
Providers/Owners
ACCCoPs & PLTs
Media Library
Videos
ACQuipediaArticles
DAPPolicy, Docs, Blogs,
Gateways& PLTs
DAU BOK
DAU’s DigitalLibrary
DAU Taxonomy
AAPQ & A’s DAU Acker
LibrarySystems & Assets
DAU HomepageMagazine Articles:• AT&L Magazine• ARJ Magazine• RDT Assets• TT Assets
GlossaryDefinitions &
Descriptive White Papers
Workforce
AtlasDL/CL
iCatalogCourseware
BlackboardClassroom
Lea
rnin
g A
sset
M
odel
DAU’s Digital LibraryManaging Assets by Owners
BPCh Practices &
Lessons Learned
Workforce
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Dynamically linking to and pushing the DAU Body of Knowledge (BOK) to distribution systems and learning assets using dynamic DAU library cards
CoPs
ACQuireSearch
DAP
CL Portal
DAU Courses• Classroom• DL/CL• Rapid Deployment• Targeted Training
ACQuipediaArticles
PerformanceLearning
Tools
DAG
ILC
Milestone Templates
MDID
CPRG
PM eToolkit
Guides
Other Types
Delivering AssetsDelivering Assets
DAU BOK
DAU’s DigitalLibrary
DAU Taxonomy
DAU’s Digital LibraryDelivering Assets
Lea
rnin
g A
sset
M
odel
DAU Homepage
DAU Intranet
Mobil Portal
MediaPortal
BPCh
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I can’t do
I can do
I can do with help
DAU provides learning and job support assets needed to “Fill the Gaps” supporting learning “On the Job”
GuidanceAAP Q&APolicies Webcasts
Communities of Practice
VideosBest PracticesLessons learned
Templates
Tools
Guidebooks
Examples
Regulations
Laws
Handbooks
Audios
SimulationsGamingScenarios
Classroom MaterialsBrowseableDL/CL courseware
Rapid Deployment Training
We Support the Job 24/7!
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KS Learning Assets
Knowledge Sharing
Ask a Professor
(1600/yr)
Acquisition Community
Connection (50)
Best Practices Clearinghouse (70)
ACQuipedia
(380)
Media (361)
Performance Learning Tools (11)
Knowledge Sharing
Acquisition Community
Connection (50)
ACQuipedia
(380)
Media (361)
Performance Learning Tools (11)
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Communities of Practice/Acquipedia
Jill Garcia
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ACC Data
• 50 Communities• 800+ Workspaces - 96 new in FY11• 76,239 Contributions• 129K Accounts – 27K in FY11• 126M page views*• 4.4M attachment downloads*
* FY 11
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ACC Growth
- Membership voluntary
- Usage trends increasing
- Search friendly
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• A-76, Competitive Sourcing Process • ACE for Services • Acquisition Law • Alternative Dispute Resolution • Business • Contracting • Contract Cost, Price & Finance• Contracting Officers Representative • Contractors Accompanying the Force• Cost Estimating • Earned Value Management • Emergency Acquisition • Facilities Engineering • Financial Management • Government Property • Life Cycle Logistics • Production, Quality & Manufacturing • Program Management • Requirements Management • Risk Management
• Science & Technology Management • Small Business • Space Acquisition • Systems Engineering• International Program Management • Reliability, Availability & Maintainability • Software Acquisition Management• Strategic Sourcing • Termination • Test & Evaluation TRMC - T&E/S&T
Established and managed primarily by DAU to supplement acquisition career field areas.
ACC – Community of Practice and Collaboration Capability
ACC
Maximum Support at Minimum Cost to DAU
800+ Workspaces Over 800 collaborative workspaces supporting special teams, IPTs, and other private collaboration efforts.
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ACC – Host To Web-enabled Guides & Tools
ACQuipedia
PBL Toolkit
ACQuipedia articles are hosted on the ACC and provide source material for a range of tools like ILC, and PM eToolkit. 130K+ page views per month.
Only available online. Currently in the process of being updated to PSM Toolkit.
PM eToolkit
Online version of Program Manager’s Toolkit.
ACC
Defense Acquisition Guide (DAG)
Living version of the DAG – updated by Chapter Editors real-time. 225K+ page views per month.
Contract Pricing Reference Guides
Web-enabled guides maintained online.
Defense Acquisition Workforce Report
Stood-up as report to Congress
Product Support Guides- PSM Guidebook- BCA Guidebook
Currently in the process of hosting online – these web-enabled guidebooks are the first in a series of Logistics Guidebooks that will become living documents – updated online.
Maximum Support at Minimum Cost to DAU35
ACC – The DoD AT&L “Cloud”
Anti-Counterfeiting DMSMS
Vets2Feds
Outgrowth of US Government Anti-Counterfeiting Working Group to establish training and outreach strategy for the Federal Workforce. Established to support awareness of growing counterfeit problem.
Established to replace DMSMS Knowledge Sharing Portal that was closed due to lack of funding.
HCI established workspace to collaborate and share ideas across the Federal workspace on establishing programs on hiring Vets.
• Ammo Forum• Contingency Contracting• Critical Item Management• Data Management• DHS Acquisition Policy• DOD PHS&T• DoD Wireless• ESOH •
Instructional Systems Design• Information Technology• Spectrum Compliance
Established and managed externally to DAU
ACC
Virtual Shelf
Rapidly being migrated into the ACC to replace a NAVSEA tool that was a victim of a funding decrease.
NAVSEA Commonality
Externally managed stood up in the Spring of 2010 to support a need at NAVSEA that otherwise would not have been possible to stand upFFRDC
Stood up for Mark Krzysko on short notice to begin to serve as a way to help put emphasis on FFRDC as per guidance from senior AT&L Leadership
• BBP • IUID• JRA•
Smart Shutdown
Stood up to support rapid needs from OSD to share information on hot topics of interest
Maximum Support at Minimum Cost to DAU 36
LAM Opportunities
• Become an editor of a Community of Practice• Answer questions posed in a community• Contribute content to the community• Correct outdated content • Report bad links• Be a champion for the community –make
students aware of the community resources, use the ACC in the classroom.
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ACQuipedia Articles
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ACQuipedia Format
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Definition
40
General Narrative
…..
41
Policies
42
Guides
43
Communities
44
Training
45
Related Articles
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LAM Opportunities
• Write an ACQuipedia Article • Review and keep articles current• Be a champion–make students aware of the
resource, use ACQuipedia in the classroom.
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Performance Learning ToolsJohn Hickok
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FY 2011 Contract Pricing andReference Guides (CPRGs)
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Other Guidebooks (GB)
Business Case Analysis (BCA) GBProduct Support Manager (PSM) GB50
Log CoP Product Support Homepage Product Support GB Index
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DAU Online Resources Tour
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LAM Opportunities
• Become an editor of a PLT, and especially those in the ACC (mostly guidebooks) where you can make real time changes
• Contribute content to the PLT through links to ACQuipedia articles or individual uploaded assets
• Correct outdated content and report bad links• Be a champion for the PLT–make CMs and
ADOMAs aware of the PLT, use in the classroom and for MA.
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Media Lifecycle: A LAM’s Perspective
• Production– Video Services Support– Regional/Local Assets– Other Sources
• Publishing– Rapid Acquisition Video Encoding System (RAVES)– Simple, Single point of entry for submission of media products– Captures metadata upfront– Transcodes products for multiple delivery systems automatically
• Management– Annual Review– Keep, Archive, or Update– Semi-Automated process moving to fully Automated
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LAM Opportunities
• Assess opportunities for capturing media and using media in the classroom
• Be a champion for media – make students aware of our media library assets
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Closing
Jill Garcia
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What’s Next
• Update Directive 709 (November 2008)
• Develop meaningful metrics• Develop recommendations for Leadership
– How do we incentivize LAMP?• Mission Assistance (PHASE III)
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Roadmap• Learning Asset Management Infrastructure (Numara /MediaBin)
– Reduces Duplication Effort/Improves Reutilization Rate– Full Portfolio Visibility– Meta-tagged Assets with Relationship Views
– Reduces Level of Effort – Automated Asset Management Processes– Speeds Development
• Simplify KS Asset Management Processes– Consolidated Best Practices into Communities of Practice– Ask a Question Service
• Integrating KS Assets into Curriculum – Reduces both KS LOE– Reduces curriculum development LOE
• Policy– Incentivize Faculty Support– IMP Review
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Takeaways
• Need to manage ALL of our learning assets ……Not just courses
• LAM opportunities abound• A huge commitment of time is NOT required• Need your involvement…Share what you know!• Sign Up
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Great..how do I sign up?
• Many of you already have signed up!• Created a CLM?• Written a course lesson?• Created an ACQuipedia article? • Contributed to Communities of Practice?• Developed targeted training?
• We need your help… LAM opportunities abound
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KM Points of Contact
• Initial Points of Contact after your Supervisor– ACC CoPS – Jill Garcia [email protected]– ACQuipedia Articles – Jill Garcia [email protected]– Performance Learning Tools
• ACQ/PM – Jim Lamb [email protected]• BCEFM – Jim Lamb [email protected]• Contracting – Kathy Spainhower [email protected]• E&T – Deborah Aceto-Milton [email protected]• LCL – Mary Ryan [email protected]
– Media – Roy Stiles [email protected]
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Resources
• Learning Asset References tab in Bb– Directive 709– LAMP Implementation Guide– Curriculum Development Guide
• FPD 210 • FPD 301• Your LAMP IPT members
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Q&A Session
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Back Ups
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HOW CAN FACULTY BECOME A LAM?
Center Directors/PLD/DSMC
CNEMid
AtlanticMid West South WestDSMC Other
CD/PLD/DSMC Requests
Nominations to Become a LAM for a Learning Asset
Center Directors/PLD/SPM
Deans Approves and Submits
Nominations to CD/PLD/DSMC
LAM
CD/PLD/DSMC
Selects LAM
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Course Manager
• Works with the PLD/CD to ensure highest quality of DAU course materials
• Analyze student feedback to identify systemic issues/recommend solutions
• Maintain currency, relevancy & quality of course materials & identify needed changes
• Prepare a version change package that summarizes key aspects that changed in a course and disseminate to CMMRs and affected faculty.
• Support and participate in student and faculty pilots. • In coordination with ISDs and PLDs, develop & maintain
supporting course required documentation (Plan of Instruction, Course Syllabus ,etc)
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Course Manager Regional Rep (CMRR)
• Ensure consistency of course execution IAW course baseline• Participate, under direction of the Deans, in the training and
certification process IAW Directive 719• Advise their Regional Dean/Department Chair/CM on issues
related to capacity and readiness to execute scheduled course offerings
• Provide version change package from the CM to affected faculty• Provide most recent course materials to teaching faculty and
support personnel
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