learning, architectures and the golden gate bridge andrew joly design director line communications
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Learning, Architectures and the Golden Gate Bridge
Andrew JolyDesign DirectorLINE Communications
The Big Picture: 70:20:10
Dimensions of a Design Strategy
Learning Architectures
What does this mean for us?
McCall, Eichinger and LombardoExperiences
Relationships
Education
What does this mean for us?This is how people learn, not a learning strategy
Therefore:
Support the 70%
Develop the 20%
Design the 10% within the context of the other 90%
©LINE Communications 2011
Learning Content
Expert designed asynchronous content to meet results-focused requirements
• Rapid Nuggets• Traditional e-learning• Show-me/Try-me• powerpoint (+)• Scenarios• Simulations• Games• Documents• Assessment tools• Quizzes/Profilers• Video/Audio• etc.x
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Live Learning & Tools
Networked & Informal knowledge systems to support person-to-person, applied, on-the-job, volatile learning & knowledge
• webinars• virtual Classrooms• online meeting tools• email• forums• blogs• wikis• rating • social networking tools• voting and ranking tools
y
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Learning Journeys
Mentoring/training
Refresher activities
Follow-on group activities
Resource Material
Formal Learning
Pre-Learning
Invitation
Awareness/Teaser
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Learning JourneysAwareness, communications, refreshers, networks, and tools to drive learning to unconscious behaviour
• communications campaigns• awareness/teasers• champions & mentors• pre & post learning• formal learning• action learning groups• events & road shows • refreshers• top-ups
©LINE Communications 2011
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x
y
Learning Content
Live Learning &Tools
Learning Journeys
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x
y
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Learning
Architecture
A Learning Architecture:A structure and strategy
A set of:
resources
courses
tools
pathways
conversations
......
...that join together to form a knowledge and learning 'world'
©LINE Communications 2011
©LINE Communications 2011
Film/Teaser
refresher version of workshop
Induction version of workshopemail
introduction
Charter poster
e-learning
Launch event
CampaignCollateral
Intranetsupport
Offline activity sheets
Assessment[1 week later]
Workshop
Competition
Programme or Course
©LINE Communications 2011
LMS
Induction
KM/Product
Database
Online 'Modules'
Workshop/F2F Learning
Foundation LearningProgramme
Product Sales
Mentoring programmes
Operations
Product/Launch material databases
Refresher programmes
Management Programmes
Sales Tools & mobile apps
Games & sims
Masterclass Videos
e-learning
Organisation level Architecture: Retail
©LINE Communications 2011
The Foundations of a Learning Architecture
Knowledge Resources
DialogueLearner Journeys
Communities
Learning Resources
Reflection & Reinforcement
Application and
Exploration
Internal Communicatio
nsEvaluation Extension
© LINE Communications 2011
Defence Academy
Knowledge resources
Learning resources
Communities
Dialogue (synchronous / asynchronous)
Learner
& journeys
Application & exploration
Reflect & reinforce
Learner
& journeys
Learner
& journeys
Jim PottsDefence Academy ofthe United Kingdom
What does this feel like for a designer or learning strategist?
Course=
Control
©LINE Communications 2011
Programme/Blend
=Strategic mix ©LINE Communications 2011
Blend + Informal
What happens between the formal learning? Creating pathways between elements Creating clusters; signposting Some hardwiring Mix of push & pull strategies
Harness experiences and feed back into learning
Blend +
=Touchpoints
Blend + Informal
©LINE Communications 2011
OrganisationalLearning Architecture
=Conversations & Channels©LINE Communications 2011
LearningOrganisation
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