Learning & Development at Infosys

By Group A6Sec A

Global leader in the "next generation" of IT and consulting

Started in 1981, with  7 founders, US$250 and a dream

Revenues of US$ 5.4 billion (LTM Sep-10). Infosys defines, designs and delivers

technology-enabled business solutions that help Global 2000 companies win in a Flat World.

Global footprint - 63 offices across 26 countries 122,468 employees

Background

“To be a globally respected corporation that provides best-of-breed business solutions, leveraging technology, delivered by best-in-class people."

Vision and Values at Infosys

Customer Delight

Leadership by Example

Integrity and Transparency

Pursuit of Excellence C-LIFE

Infosys – A Magnet for the Best Global Talent

Fortune magazine identified Infosys among the top companies that "inspire, nurture and empower a new generation of global leaders."

“We are committed to remain among the industry's leading employers.”

Learning and Development at Infy

On going

Fresh Entrants

Before joining Infosys

Continuous Education and CoE

Campus Connect

Industry Readiness Strong Base Current &

Relevant

Foundation Program

Nine pillars of L&D

Training Facilities Objective is to match the available skills and abilities

of human resources to business requirements.

The main education and research center in Bangalore can train 1,000 software engineers simultaneously.

It comprises of fully equipped classrooms with video-conferencing units and 30,000 square ft. library with a capacity for 10,000 books.

Training Facilities

Over 400 courses in database management, e-commerce, programming language, networking concepts, software development, foreign languages, interpersonal and managerial skills are provided.

Full-time faculty teach 75% of these courses while professionals teach 10% of the courses and the outside vendors offer rest of the courses.

Mandatory training and certification for all employees

Project specific training Quality Process Training Integrated Training Management System Linked with appraisal and role progression

Continuous Learning

Process

Professional Skills

Tech-nical

Domain

Training process

Conference Lecture Seminar Demonstration Panel Role Playing Case Studies Simulations Movies/Videos/Computer based Trainings On-the-job training Mentoring

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Training methods

Basic Intermediate

Technology Specific

• HR Induction• Soft Skills• Problem solving

concepts• Operating system

concepts• Programming and

DBMS basics• Intellectual Property

concepts• Quality training Six

Sigma

• OOP Concepts• Advanced DBMS

Concepts• Design and analysis

of algorithms• User experience• Software engineering

• Developing enterprise applications

• Java/ .Net/ Open Systems/ Mainframe/ BI

• PLES/ ES/ IMS/ PE/ Finacle

• POST (Project on Organizational Standards during training)

6 Weeks

3 Weeks

8 Weeks

8 Weeks

9 Weeks

6 Weeks

6 Weeks

9 Weeks

Non Computer Science: 23 – 29 Weeks

Computer Science: 20 – 26 Weeks

Over 50,000 people

trained in last 3 years

For Engineer trainees

For Management Trainees

InitiationSkill

Development

Leadership Building

•HR Induction•1 day joining formality

•Buddy Program•Assistance by peers to understand client dynamics and culture

•Operations management:-• operations complexity•Focus on interpersonal evaluation

•Conflict management•Confidence management

•Leadership fundamentals:-•Harnessing leadership qualities

•Appraisal skills workshop:-•How to evaluate sub-ordinates•How to handle escalations•How to appraise

•Quality training:-•Six Sigma

•Domain training:-•T200 and T300 certifications.

•Middle Management Leadership Program (MMLP):-•For team leads•It harnesses their leadership qualities, available for high performers.

1 month 8 Weeks 6 Weeks

Over 7,000 people

trained in last 3 years

Career path:- Chalk out career path for all Should have completed 18 months in

Infosys. Provided by career counselor.Higher education:- MBA 50% of the fees is reimbursed.

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Development

Performance Development Plan:-◦ A sheet which both the employee and manager have to fill to

provide information about areas the employee has improved in. Projects:-

◦ Small term projects like Six Sigma, where at the end, the employee has to give presentations to the training team.

Questionnaire:-◦ Feed back from the employees on the quality and content of

training◦ Analysis is done on it and then it is scaled.

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Evaluation

How Infosys differentiates itself in L&D

Launched in May 2004 with the aim of creating a vibrant pool of future graduates.

Recognized the need to scale up industry-ready quality students to meet the growing demands of the IT industry.

Aims to be a forum where some of the best practices at Infosys can be shared with educational institutions.

Campus Connect

Aligns the needs of faculty and students with those of the IT industry.

Equips graduates not only in computer science and software engineering, but also helps them to apply their learning to practical situations, with special emphasis on team-work, project management, cross functional networking and effective communication.

Campus Connect

Established in 2001 to create higher customer value through thought leadership

Leadership model developed after careful research of the best practices of 18 successful global companies

Each individual assigned to an ILI faculty member 360º feedback is used to prepare personal

development plans(PDP) which acts as a blueprint for his growth

Infosys Cultural Workshop held to understand the core values, purpose and processes followed in the context of leadership development.

Infosys Learning Institute(ILI)

Promotion of Research and Learning

Partnership with academia

IISC and IIITB

Areas of Research

Cloud Computing Knowledge Management Supply Chain optimization

Purpose

Deepen faculty competencies Enhance learning effectiveness

Sample Publications in academics

Web Services - An Introduction• Tata McGraw- Hill , India• 2004

Knowledge Management in Action• By V. P. Kochikar and Kavi Mahesh• 2003

Leading with Knowledge• By Madan Mohan Rao• 2004

Vision of the Infosys KM Program-◦ where every employee is empowered by the

knowledge of every other employee who believes in knowledge-partnering with customers for mutual benefit

Integrated KM tool – Kportal- incorporated in 2000.

Kportal on extranet for client facing Infoscions Infosys KM leverages technology to provide an

‘Integrated Access’ to organization-wide Knowledge

Knowledge Management

How KM works

KPortal Skills

Database

Process Assets System

DataDoc upload

Integrated “Search” through KPortal

Satellite repositories &

Intranet Websites

Project Mgt Tools

Results of an annual KM Survey (sample size: 400) …

◦ 79% said the knowledge-sharing environment in the company

encouraged the documentation of knowledge for future use

◦ 87% asserted that whenever possible, they tried to reuse

existing organizational knowledge rather than start from scratch

◦ More than 80% believe that their team’s quality of work and

productivity have improved

◦ 70% said good knowledge-sharing practices had helped in

delivering tangible benefit to customers

◦Three-quarters said that when needed, they were easily able to

tap organizational knowledge in doing their work

Perceived benefits from KM

American Society for Training & Development (ASTD) Excellence in Practice in 2004 under the workplace learning and development category

American Society for Training and Development (ASTD) BEST Award in 2005 for the contribution of learning to organizational performance

Infosys' Global Education Centre called the "Taj Mahal of training centres" in 2006 by Fortune magazine

Most Admired Knowledge Enterprises (MAKE) Award in 2008 and 2009.

Accolades received in L&D

www.infosys.com http://www.rediff.com/money/2006/aug/

03mspec.htm http://www.slideshare.net/Infosys/education-

and-research-at-infosys

Bibilography

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