Learner Questionnaire for Online or eLearning CoursesPrepared by Clayton R. Wright, crwr77[at]gmail.com

In an effort to improve the quality of the courses and services we provide via distance delivery, we are seeking your feedback. We are asking all students to volunteer their time to complete the survey. All responses will remain anonymous and confidential. When the data is compiled and summarized, your name will not be linked to any of the statements you may have made in response to questions included in this survey.

The survey should take approximately 15-20 minutes of your time. For open-ended questions, point-form responses are preferred. Please complete and submit the survey by xxx.

When required, indicate whether you strongly agree (SA), agree (A), disagree (D), or strongly disagree (SD) with statements provided in this questionnaire. Mark not applicable (NA) if the statement does not apply to your situation.

Thank you for completing the survey. If you have any questions, please contact XXX.

Student Demographics

Full-time student ___ Part-time student ___ Academic division: _____________________________________________________ Where do you live?

In the city ___ In a city away from the main campus ___

In a rural area ___ In an international setting ___

How many online courses are you registered in? 1 2 3 4 5 Please indicate your highest level of education:

High school ___ Certificate ___ Diploma ___

Bachelor’s degree ___ Master’s degree ___ Doctorate ___

Are you currently employed? Full-time ___ Part-time ___ Are you comfortable with technology? Do you consider yourself to be technologically

savvy? Yes ___ Sometimes ___ Not at all ___

OverallSA A D SD NA

The course met my personal and/or professional goals. The quality of the course met my expectations. The course objectives, content, and assessments were

consistent. I would recommend this course to a colleague or friend. I received value for my money.

Course Content and ActivitiesSA A D SD NA

A clear statement of course requirements was provided at the beginning of the course.

The objectives for the course were clearly stated. A complete list of required and recommended learning and

reference material was provided. The learning materials were clear and understandable. The materials were accurate and current. The internet links to additional content were accurate and

worked. The materials were sequenced appropriately. The materials were well organized. The materials were at an appropriate reading level. The materials were interesting and engaging. The course content was at the right level of difficulty. The optional or reference materials were useful. The course activities helped me learn. The course activities helped me to examine issues, to

evaluate new ideas, and to apply what I have learned. The course activities encouraged me to communicate and

exchange ideas with other students and members within my community.

The activities were realistic and could be performed with the resources I had available.

The workload was just right.

Did you need to obtain additional material to complete the course? Yes ___ No ___If so, what material or resources did you need?

Were sections of the course especially difficult or confusing? Yes ___ No ___If yes, please note what they were and explain why they were difficult or confusing?

Course Assessments SA A D SD NA

The grading criteria were clear and explicit. The instructions or directions were easy to follow. The assignments helped me to learn the course material. The assignments were challenging.

______________________________________________________________________________Learner Questionnaire for Online or eLearning Courses prepared by C. R. Wright, crwr77[at]gmail.com 2

The feedback provided by the instructors was useful. Assignments and tests were marked and returned promptly.

The turnaround time between submitting an assignment and receiving feedback was reasonable.

The assignments and examinations were marked fairly.

Support ServicesSA A D SD NA

Instructors or tutors provided helpful information and explanations.

Instructors or tutors could be contacted easily. The librarian or learning resource personnel helped me find

resources. Learning materials were shipped to me promptly. The counsellor provided useful information. The counsellor responded promptly to my requests. The off-campus learning centre personnel were helpful. The off-campus learning centres were appropriately

equipped. Registration personnel were courteous and helpful.

During the course, how often did you contact your tutor or instructor?

Not at all ___1-5 times ___ 6-10 times ___ 11-15 times ___ More than 15 times ___

Did you require technical support or assistance to access your online materials or

activities? Yes __ No ___

If you did need to obtain technical assistance, what type of support did you require?

Whom did you contact for technical help? Please check all answers that apply.__ Institutional website__ Instructor or instructional assistant__ Computing Services helpdesk__ Library or Learning Resources staff__ Computer lab monitors or learning centre staff__ Friends or family member__ Others, please specify ______________________________________________

______________________________________________________________________________Learner Questionnaire for Online or eLearning Courses prepared by C. R. Wright, crwr77[at]gmail.com 3

Indicate the contacts that provided satisfactory assistance?__ Institutional website__ Instructor or instructional assistant__ Computing Services helpdesk__ Library or Learning Resources staff__ Computer lab monitors or learning centre staff__ Friend or family member__ Other, please specify ______________________________________________

If you did not receive adequate assistance, please describe the difficulties you encountered.

Computer Ownership and Access

Which of the following do you own? Check all answers that apply.

Desktop computer__ laptop computer__ cell or mobile phone with MP3 capability__

What operating system do you use?

Win 98__ Win 2000__ Win XP__ Win Vista__ Mac OS__ Unix/Linux__ Don’t know___

What browser do you use?

Netscape ___ Microsoft Internet Explorer __ Mozilla Firefox__ Don’t know ___

Other, please specify:_______________________________________________

What is the speed of your modem or the type of modem that you use (or how do you access your courses)?

56K baud modem or lower__ Cable/ADSL__ Access via a satellite___ Don’t know___

Where do you access your course and conduct your online course activities? Indicate the percentage of the time you spend at the locations below.

At home ____ % At work____% At an internet cafe___% On the main campus____%

On the campus of another institution____%. If so, which institution? ______________

Other, please specify:

The Learning Management System (LMS)

Approximately how long did it take you to learn to use the learning management system?Less than a day __ a day __ a week __ 2 weeks__ 4 weeks __ more than 4 weeks___

______________________________________________________________________________Learner Questionnaire for Online or eLearning Courses prepared by C. R. Wright, crwr77[at]gmail.com 4

How could the learning time (required to learn the LMS) be reduced?

Rate the following aspects of the learning management system by indicating whether they were easy or difficult to use. Use the following key when responding: Very easy to use (VE), easy to use (E), difficult to use (D), very difficult to use (VD), and not applicable (NA).

VE E D VD NA

Signing on to the systemNavigating the systemAccessing course materialsSending and receiving e-mail messagesSubmitting assignmentsUsing the conference functionUsing online chat

Finally How could the institution improve the course and the online services it provides to

students? For example, should the institution provide blog, e-portfolio, or wiki capabilities?

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