learn to...0910
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Quality results from training Quality learning with the individual at the heart of everything we do. 01227 844 449 www.learntocare.com Company Registration No.1937728 John Bland Chief Executive Officer through Quality John Bland meeting the mayor at opening of Kent Enterprise House training results Learn to ... provides quality learning with the individual at the heart of everything we do. Company Registration No.1937728 2 www.learnto.org.uk 01227 844 449 [email protected]TRANSCRIPT
Quality learning with the individual at the heart of everything we do.
01227 844 449 www.learntocare.com Company Registration No.1937728
Quality results from training
01227 844 449 www.learnto.org.uk
Company Registration No. 1937728
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
2 www.learnto.org.uk 01227 844 449 [email protected]
Message from John Bland, Chief Executive Officer
John Bland meeting the mayor at
opening of Kent Enterprise House
Research shows that 99% of people would recommend
other organisations to use Learn to ... for their training
In the past twelve months, there have been many exciting changes for Learn to …, Since
this publication‘s creation we have rebranded from Learn to Care. Although this annual
report reflects on a time we were named Learn to Care, we are now established and
rebranded Learn to … so will represent ourselves as such. 2009/10 saw Learn to ... move
into Kent Enterprise House and additions to the range of services we provide.
Throughout this time of change we have continued to deliver the great quality training
that we are renowned for. I would like to thank the staff for all the hard work, effort, and
ideas that they have come up with. The achievements
from this year have been incredible and I look
forward to 2010/11.
In 2009-10 we continued to
deliver great quality training to
our clients
John Bland
Chief Executive Officer
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
3 www.learnto.org.uk 01227 844 449 [email protected]
This year has been about working alongside our employer partners. Employers have
asked us to deliver NVQs to meet their specific requirements, and we have risen to the
challenge with exceptional results, higher achievement rates, higher retention rates,
satisfied employers and happy learners. We have been developing bespoke training
courses to meet the needs of the employer and
the employees, delivering the training at the
place of work. Employees are therefore in a
comfortable environment which enables better
learning. This year we have also extended our
reach, delivering more day courses to employees
across Kent. I would like to thank our Learn to
… team for constantly delivering training to
such a high standard, fully supported by our
fantastic admin team. I look forward to seeing
what the next year will bring.
Cath Witney, Learn to …
Operations Manager
Message from Cath Witney, Operations Manager
Through our wide range of projects
and activities, I have compiled a list of
the top 5 achievements I am most
proud of...
1. Achieved Matrix Standard.
2. Learn to … staff gain qualifications including Customer Services, Safeguarding,
and Equality and Diversity.
3. Achieved £3,000 grant to work with Skills for Life development team to develop
an organisational approach to Skills for Life.
4. Working with new technologies- ‖Learning to Moodle‖, E-Assessments and E-
Learning
5. Offering new courses including coaching and mentoring, and management
Cath Witney
Operations Manager
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
4 www.learnto.org.uk 01227 844 449 [email protected]
Learn to ... has been delivering NVQs to
the Health and Social Care Sector since
2001. During that time more than 1500
people have trained with us and more
than 300 care organisations have
benefited from more highly qualified staff.
In 2007 Learn to ... became part of
Enterprising Opportunities CIC to
maintain our ethos of high quality
training; to be able to offer more training
Introduction
opportunities; and to move into new areas of development. (Enterprising
Opportunities CIC is a social enterprise committed to developing sustainable
businesses which support development of individual and local communities.)
One way Enterprising Opportunities CIC supports the community is by
donating surplus profits as gift aid to registered charity Kent Enterprise Trust
(KET). KET is a Kent-wide charity enabling people to overcome individual
challenges through training, support and real opportunities.
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
5 www.learnto.org.uk 01227 844 449 [email protected]
Social Impact
In the past year Learn to … has helped 475 people by giving learning and
development opportunities of which 217 were enrolled on a nationally recognised
NVQ programme. Therefore we have strengthened the Health and Social Care
workforce enabling employers to meet and exceed the Care Quality Commission
requirements which enhances the quality of life of vulnerable adults in Kent.
114 still on programme working towards a qualification
63 Community Care Workers have achieved their NVQ Level 2
25 Community Care Workers have achieved their NVQ Level 3
Our Assessors are able to give support to a large number of learners with literacy
needs. This activity helps in raising skills and supports progression with employers
who historically have a low level of skills within their workforce. This is being
strengthened by developing support with numeracy and IT by bringing in external
support.
149 learners in employment were supported to gain a first level 2 qualification and
of those 3 learners supported to achieve a literacy qualification at GCSE level.
In total 65 employers were supported over the 12 months (including 50 small, 9
medium and 6 large). Employers in the deprived areas included 5 in Folkestone,
17 in Thanet, 7 in Canterbury, 11 in Herne Bay, and 5 in Swale.
Learn to … helped 3 people with Skills for Life, developing employees‘ numeracy
and literacy to enable them to reach a level that will improve their prospects.
As well as offering these qualifications, Learn to … also offers day training courses
in many areas to ensure staff are fully up-to-date in all areas of their jobs, and in
many cases up to the legal requirements.
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
6 www.learnto.org.uk 01227 844 449 [email protected]
We offer a range of courses including;
NVQ 2, 3, and 4 in Health & Social Care
NVQ 2 and 3 in Customer Service
VRQ 3 in First Line Management
Learning and Development Award
Leadership and Management
Mentor Award
Expert Witness
Assessors Award
Institute of Leadership and Management level 3 & 4
Leadership Management
Computing
Common Induction Standards workbook
E-Induction
Day Training Sessions
What We Offer
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
7 www.learnto.org.uk 01227 844 449 [email protected]
The Matrix Standard
In 2009/10, Learn to … received the
Matrix accreditation. The Matrix
Standard is a nationally recognised
quality standard for organisations that
deliver information, advice and/or
guidance (IAG) on learning and work. It is useful for organisations that deliver IAG
both to external clients and to their own employees. This means it is a wonderful
accreditation for Learn to …, being part of Enterprising opportunities CIC, and
works as confirmation that they are providing opportunities for employment,
work skills, and training, all of which stem from Enterprising Opportunities CIC‘s
mission statement.
Organisations are awarded Matrix accreditation when they have shown that their
IAG service/s meet the Matrix Standard. Learn to… is now listed as one of 1743
organisations accredited to the Matrix Standard.
The Matrix Standard consists of nine elements of service delivery that
organisations will be assessed on before being awarded accreditation. They are:
Delivering your service:
People are made aware of the service and how to engage with it
Promotional activities ensure that information about the service is readily
accessible
People's use of the service is defined and understood
People are made aware of what they can expect of the service and
understand key policies and practices
People are provided with access to information and support in using it
People are supported in exploring options and making choices
People receive the impartial advice and guidance they need to make their
own choices
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
8 www.learnto.org.uk 01227 844 449 [email protected]
Managing your service
Service delivery is planned and maintained
Measurable aims and objectives are defined and systems set up to deliver
the service
Staff competence and the support they are given are sufficient to deliver
the service
Staff understand the service, their role within it and are supported to
deliver it
Feedback on the quality of the service is obtained
Feedback is obtained from users of the service, those involved in its
delivery and other agencies
Continuous quality improvement is ensured through monitoring, evaluation
and action
The effectiveness of the service and planning improvements is evaluated.
There are clear benefits that stem from the Matrix accreditation. Learn to …
hope to benefit from…
Increased number of clients
Increased levels of funding
More effective advertising and marketing
Improved resources
Increased levels of income
Increased levels of productivity.
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
9 www.learnto.org.uk 01227 844 449 [email protected]
Staff Development
This year many staff at Learn to … received qualifications in Preparing to Teach in
the Lifelong Learning Sector, Equality and Diversity and Safeguarding.
Clare Baker is the Training Co-ordinator for Learn to …and has just completed
an NVQ level 3 in Customer Services, her first qualification in over 30 years.
When asked how she felt at the beginning of the training she stated ―I was
nervous at having to do a formal qualification as I had not done any studying since
leaving college. However, my Assessor Ulanda was very reassuring so I soon
relaxed and actually started to enjoy myself! I was also worried about the
additional workload but as I used the e-assessment method it didn't add too
much extra.―
Clare added that ―The most rewarding part of NVQ was finishing it, knowing that
I had completed it felt good. I had a real sense of achievement and relief! My
family were very proud of my achievement as an NVQ level 3 is equivalent to two
A‘ levels.‖
Clare said that she has benefitted by studying Customer Services in different
ways. ―In some ways it confirmed my approach was right and that was rewarding.
It did, however, highlight different approaches that could be made.‖
Clare‘s confidence has been boosted since the completion of her award and she
has progressed an idea she had of offering a Managed Training Plan approach to
her customers. Not only has this helped ensure courses are filled and boosted
sales for Learn to …, it also ensures that Clare can remind organisations of when
their training is due, ensuring that they remain up-to-date with their requirements
for Care Quality Commission.
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
10 www.learnto.org.uk 01227 844 449 [email protected]
Chris Abraham was approached by Chrissi
Martin, of Kent Enterprise Trust, asking if
she could help a young man (Robert Garland) who may have a learning difficulty.
He was currently working as a gardener with KET, paid for by the government
scheme, Future Jobs Fund / Thanet Works.
Chris learned that Robert had very poor life skills, was socially disadvantaged by
a chaotic family life, and had very low self esteem, with no expectation of
improvement in any of his circumstances.
With Chrissi as the intermediary, Chris met with Robert to assess what, if any,
support she could offer. She asked Robert to transcribe a paragraph read to
him from a Quick Read book. This took a considerable time, as he struggled to
spell even the simplest words, and frustration took its toll on his temper. His
assessment was graded at Entry Level 2.
Chris concluded that the challenge in supporting this young man would be two-
edged: not just to help him improve his reading and writing skills, but also to give
him a sense of self-worth, and to increase his confidence so he would be
motivated to achieve in other areas of his life.
In seven weeks, Robert has moved from being almost a non-reader to being
fairly confident in his reading. His reading speed has increased by at least 500%,
he is more comfortable with dolch words, and is willing to attempt more
difficult words. He very rarely, now, loses his temper in frustration at not being
able to read a word. From never having read for pleasure, he is now eager to
read ‗The Last Day‘, a Quick Read book by Andy McNab.
Skills for Life
Learn to received a £3,000 grant from Skills for
Life to develop an organisational approach to Skills
for Life training, this enabled the development team
to deliver higher quality training to people in the
workplace.
As the skills for life coordinator for Learn to ...,
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
11 www.learnto.org.uk 01227 844 449 [email protected]
Using New Technologies
Maria Nicholls joined the All Seasons team in 2005 working the out of hours shift
and providing emergency cover for care users and workers. She progressed
swiftly up through the ranks to become Area Supervisor and in 2007 took on the
role of managing the mentoring process and inductions for new care workers.
With an original degree pathway in Human Resources, Maria completed an
apprenticeship in magazine publishing with the Institute of Personnel
Development, and then after taking some time out of work to have a family, went
to work for the NHS who provided her with additional training through a variety
of traditionally supplied courses.
Having joined All Seasons with ample qualifications in the field, she was
approached to do a continuous professional development course with the
Institute of Leadership and Management as part of her appraisal. Learn to ...
provided the course through E-learning, that is working remotely via the internet
in your own time and learning with and being mentored by a virtual assessor.
The ILM course includes one main mandatory unit and then the choice of 3
others. Maria chose Project Management, Leadership and Managing Change.
Tasked to complete each unit in relation to her work in terms of how she would
manage and lead a project in a management role, Maria found E-Learning to be a
very positive process. The virtual mentor is ever present and supportive, ―As if
they‘re in the same room with you, and because you are working at your own
pace there is time to write things down and think them through, making you feel
comfortable and confident in the process‖.
Maria was nervous of tackling one of the complicated new Health and Safety
directives but by working through it with the E-Learning process and the support
of her mentor, she gained all the confidence she needed to overcome her
concerns and complete the task. She said, ― E-Learning is focused and streamlined
and enables you to achieve much more than you thought you could‖.
Having achieved ILM Level 3 in Project Management, Maria has found many
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
12 www.learnto.org.uk 01227 844 449 [email protected]
”
practical applications at work for what she has learned. She has created all the
procedures for the staff mentoring process and oversees all new staff inductions.
Maria wasn‘t thinking of doing Level 4, which is effectively a degree level
qualification, but said ―the beauty of the process is that it allows you to build
evidence/credit towards the next level with what you are doing for work anyway.
This makes it much less daunting to continue as I have already achieved 50% of
the level requirements and it will be easy to complete Level 4 within my normal
work schedule and with no added stress.‖
The way that social care is managed moving into the future there is no doubt
that care providers like All Seasons will need to expand and adapt to these
changes in a progressive and innovative way. There needs to be more awareness
of managing that change and supporting staff through the process with
confidence and experience gained from on the job training. E-Learning not only
supports this process but enables specific training to be achieved within the
relevant remit and schedule of work.
My tutor enabled
me to achieve
much more than I
thought I could.
Maria Nicolls—All Seasons
“
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
13 www.learnto.org.uk 01227 844 449 [email protected]
Offering New Types of Training
Learn to … have increased the range to courses offered. Formerly Learn to Care
only offered courses in the Health and Social Care Sector. The name change
allowed us to branch out and offer the same great training but in new sectors.
Coaching and mentoring courses enable people to guide, support and empower
colleagues in the workplace and have proved very popular for middle
management. The selection of management courses have also been created
offering training including;
How to manage stress in the workplace
How to manage conflict in the workplace
How to make supervisions and appraisals work
Team management; How to get the best from your team
Learn to … are now accredited by Chartered Institute of Environmental Health
and now offer CIEH health and safety training. Learn to … still continue to offer
all other training and develop bespoke training depending on employers‘ needs.
Employers wanted a way in which their employees could get an NVQ and still be
cost effective. Learn to … now offer group NVQ qualifications, meaning
employers do not have to pay for one-on-one tuition and therefore the trainer
and the learners can meet more frequently. Through listening to employers, we
managed to meet and exceed their needs, offering NVQs that take less time to
complete
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
14 www.learnto.org.uk 01227 844 449 [email protected]
Financial Breakdown
Income
Cost of Sales
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
15 www.learnto.org.uk 01227 844 449 [email protected]
Look into the Future
resources, and assessments and a brand new website will bring a new way to
deliver our training, making it easier for individuals to learn or brush up their
skills in their own time.
We look forward to the ideas that our staff have that enable us to develop our
training to best suit our clients.
There are a lot of new challenges ahead for
2010-2011, We have new qualifications
being introduced– opening up our training
into new sectors, offering qualifications in
IT, Customer Services, and many more!
We are in the process of developing new
technologies including online learning,
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Learn to ... provides quality learning with the individual at the heart of everything we do.
Company Registration No.1937728
16 www.learnto.org.uk 01227 844 449 [email protected]
For more information please contact:
Enterprising Opportunities is a registered
Community Interest Company (CIC) is a social
enterprise. Our objectives are to support, promote
and develop Kent based social enterprises creating
meaningful learning and employment opportunities
for disadvantaged groups particularly in areas of
deprivation and growth regeneration
Tel: 01227 844 499
www.enterprisingopps.org.uk
Learn to … aims to provide quality learning with the
individual at the heart of everything we do.
Tel: 01227 844 449
www.learnto.org.uk
Kent Enterprise House
1 The Links,
Herne Bay,
Kent.
CT6 7GQ
Fax: 01227 200 120