lean thinking - northamptonshire libraries
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From process to
people: our story
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Efficiency is doing things right;
effectiveness is doing the right
thing...
Peter F Druker
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Key outcomes: • For our Customers:
A good experience at every library, on every visit
• For our Staff:
Great job satisfaction, focusing on customers not
processes
• For the Organisation:
Provide best value services, enhancing the
reputation. Delivering services and outcomes for
Northamptonshire County Council
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Removing the boulders, smoothing the flow
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Never ending cycle of process...
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From this....
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And this.....
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And this...!
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To this
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Thinking Lean...
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Normality Curve
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Green line
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Positives and negatives Positives of the current way
Positives of the new way
Negatives of the current way
Negatives of the new way
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27,000 hours
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