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Lean Johtaminen

Digital Innovation & Engineering Consultancy

550+ Developers, designers, data scientists, consultants, & change agents

We are Futurice

● From 20 in 2005 to 550 in 2019

Huge personal growth stories during the journey

● Offices: From Helsinki to Tampere, Berlin,

London, Munich, Stockholm to Oslo

● Skillset / Offering: From tech to design to data

science/AI to business consulting

● Company structure: From single legal entity to a

family of companies

● Profitable since 2004, 30% year-on-year

…pure organic growth

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Culture = Success Engine

Emergence, innovation & energy

Freedom, empowerment, responsibility, trust & transparency

Futurice = Balancing on the Edge of

Order and Chaos

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2008: What the heck?Smart reliable people have become stupid

& irresponsible?

YOUR SUB-HEADLINE YOUR SUB-HEADLINE CAN BE L YOUR SUB-HEADLINE CAN BE VERY VERY

Your timeline. The beginning. The Middle part. Time to wrap it up.

Complete transparency

3x2. The description.

Rules of Thinking

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Close & Concrete Business / P&L Responsibility

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What we’ve learned

Too much alignment kills energy. Too little alignment = too many directions.

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What we’ve learned

Optimal balance between ambition and personal motivationsMost productive place.

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2008: Where insights?...Lean!

Customer Satisfaction

Lean Goals

People Satisfaction Productivity

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What customer wants

When customer wants

From start to finish without interruptions

With minimum waste

While respecting people

Delivery exactly

Happy, respected, responsible employees

Motivation, good ideas, etc.

Happy customers

People

Continuous Improvement

Speed

Tom Vogler, Flickr

Respecting People

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People MotivationHow to build organisations around these?

“Ryan & Deci”AutonomyCompetenceRelatedness(Benevolence)

“Pink Drive”AutonomyMasteryPurpose

David Maister:Attractive workGood employment conditionsPromising Future

Need forTrustHopeFeel Competent – full talent in useWorth – My work matters

SCARFStatusCertaintyAutonomyRelatednessFairness

ExternalSurvivalSecuring resourcesSocial acceptanceMoneyFame

● Challenge & Goal● Relatedness● Immediate feedback / perceived

progress / Getting things done● Perceived Control● Respect & Appreciation● Identity● Friendship● Why● + others like salary, safety,

Respecting people – Many ways

● Communicate purpose/why to the people

● Trust people to improve their own work

● Let the team make decisions

● Control through transparency, not management

● Level workload – avoid long days and nights

● Treat people like volunteers

● Problems: Emphasize learning, not blaming

● Integrate customers and suppliers into the system

● Build in learning and continuous learning

● Listen & involve people

Classic Management

We seek to impact here

Are we managing the visible or leading the invisible?

Results

Behavior, Action

Values, vision, and mission

Basic assumptions, Understanding, Emotions

Perceptions, Attitudes

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Tools and Practises are

NOTHING without UNDERSTANDING

The aim is to NOT Run Faster

BUT Walk Shorter Distances

SpeedGetting Things DoneImproving own work

Listen: Speed dates & Ask the CEO

Listen & Involve: Tasting, open meetings, ...

Listen & Care: Smileys

Jolt Station: Helping people to show appreciation:

Trust artifact: Company credit cards

Alignment, decision making, involvement via numbers

Transparency in Netherlands: No curtains

YOUR SUB-HEADLINE YOUR SUB-HEADLINE CAN BE L YOUR SUB-HEADLINE CAN BE VERY VERY

Your timeline. The beginning. The Middle part. Time to wrap it up.

Transparency brings s***loads of good!

Learning & volunteers

No Problem is a Problem

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Autonomy & Alignment & Energy - How?Toyota Kata

Current condition

Next Step

Targetcondition

Targetcondition

A tool: the Freedom Radar

1. Sacred2. Agreed3. Aligned4. Sharing of best practise5. Do as you please

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Summary: ● Trust people and you get trust● Be interested about people and you get their interest back● Elevate people and they elevate you● Assume good intentions, ● ...and if that is difficult, ask first before judging● Transparency, understanding & wisdom trumps central control● Common thinking + business responsibility (3x2)

beats exact rules what to do and what not to do

Thank you!Kiitos!Danke!Tack!

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Tuomas Syrjänen@TuomasSyrjanen

+358505470386