lean facilitation questions
DESCRIPTION
Questions that help provide better opportunities to learn.TRANSCRIPT
Lean Facilitation Questions
Questions that help provide better opportunities to learn.
Created by Tom Curtis 2011Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: [email protected]: @onimproving
Facilitating Questions asked in trust and with respect,will learning and growth through their answers direct.
“What is the value as defined by the customer?” sets the stage for
assessment of activities as to whether they are waste or value-added. This provides the chance to identify kaizen opportunities.
What is value as defined by the customer?
What do we know?
“What do we know?” helps clarify what we still need to
research. It is also a measure of who far we are along in
gathering the information we need.
Who does this impact?
“Who does this impact?” forces us to think beyond ourselves and our
interests. This helps to protect against local optimization at the
expense of the whole.
Why?
“Why?” drives thinking and allows room for explanation. When asked respectfully it
facilitates learning and growth. It can provided a path to
finding root cause.
How do we know?
“How do we know?” helps us bring to light what we our
theories are. This allows us to assess how we and others are
thinking and look for improvement.
Really?
“Really?” is a challenge question. It must be asked
respectfully, but can help unveil hidden factory and get to what
is really happening.
What do we expect?
“What do we expect?” allows us to learn from our
predictions and to test our assumptions. This question requires everyone to have a position, which allow us to better facilitate learning.
What do you see?
“What do you see?” allows us to do two things. One, assess what is being seen and two,
allow others to share and find their voice and new
perspectives.
Therefore what?
“Therefore what?” is a question to help prompt further thinking
and to find application. Sometimes we need to help
thinking move to a deeper level.
What would ideal look like?
“What would the ideal look like?” can expand what is
thought possible and many times we can incorporate
aspects of the ideal state into the future state.
What can we learn?
“What can we learn?” can be the basis of reflection and
learning from what we have tried, experienced, or seen. If we do not practice we miss out
on valuable lessons and insights.
