““Leading in Tough Times” Leading in Tough Times”

LeadershipKitsap LeadershipKitsap Opening RetreatOpening Retreat

Seabeck Conference Seabeck Conference CenterCenter

Richard N. StrandRichard N. Strandrstrand47@gmail.com

www.hookedonleadership.comwww.hookedonleadership.com

Richard & AssociatesRichard & Associates

September 7, 2012September 7, 2012

OutlineOutline

Identify Your Major ChallengesKeeping Things in PerspectiveLeadership MattersFormula for Thinking Positive

AttitudeEmployee Engagement

What Your Employees Really Want

Things YOU Can do to Make a Difference, as a leader/managerLaugh and watch some videos

Leadership Really Leadership Really MattersMatters

I Believe . . . .I Believe . . . .

You DON’T need a Title to be a Leader.You DON’T need a Title to be a Leader. You get to choose the kind of leader you You get to choose the kind of leader you

want to be.want to be. Leaders matter at work, in the home, Leaders matter at work, in the home,

and in your communities.and in your communities. Leaders are “Difference Makers”Leaders are “Difference Makers” You get to choose whether life leads you You get to choose whether life leads you

OROR you will be the leader in YOUR life! you will be the leader in YOUR life!

Take 5Take 5

What’s Bugging You?What’s Bugging You? GloballyGlobally

Climate ChangeClimate Change International TerrorismInternational Terrorism Decline of Fossil FuelsDecline of Fossil Fuels

NationallyNationally Debt CrisisDebt Crisis Dysfunctional Legislative processDysfunctional Legislative process

LocallyLocally Jobs, Jobs, Jobs, Pay, Benefits, Security, Jobs, Jobs, Jobs, Pay, Benefits, Security,

etc.etc. Cost/Availability of a College EducationCost/Availability of a College Education

More importantly, what’s bugging your team, and/or your customers?

Life is a matter of Life is a matter of perspectiveperspective

Your ViewYour View Your BuyerYour Buyer Your LenderYour Lender

Your AssessorYour Assessor Your AppraiserYour Appraiser

The Rational OptimistThe Rational Optimist

THEN!THEN! Circa 1900 $76/$100 for Circa 1900 $76/$100 for

food/clothing/ shelterfood/clothing/ shelter 1950 Life Expectancy 1950 Life Expectancy

was 47 globallywas 47 globally Homicide rate in Europe Homicide rate in Europe

in 1450 35/100,000in 1450 35/100,000 In 1798 Malthus In 1798 Malthus

predicts a global food predicts a global food shortage as population shortage as population growsgrows

NOW!NOW! Circa 2010 $37.00/100Circa 2010 $37.00/100

2000 Life Expectancy 2000 Life Expectancy was 65was 65

Homicide rate in 2000 Homicide rate in 2000 1/100,0001/100,000

Since 1900 global Since 1900 global population up 400%, population up 400%, cropland only 30% BUT cropland only 30% BUT 400%+ in yield, 600% in 400%+ in yield, 600% in harvest.harvest.

BUT, Then There’s ThisBUT, Then There’s This

THEN!THEN! Fuller EmploymentFuller Employment

Get a College EducationGet a College Education

Cost of living increasing Cost of living increasing along with means to along with means to support middle class life!support middle class life!

Graduate from school, Graduate from school, get a job, move out and get a job, move out and start adult life.start adult life.

NOW!NOW! Chronic Unemployment, Chronic Unemployment,

underemploymentunderemployment Get a JOB!Get a JOB!

Cost of living leveling Cost of living leveling off or in slight decline as off or in slight decline as means to support means to support appear to be shrinking.appear to be shrinking.

Stay at HOME! As long Stay at HOME! As long as possible! UGH!as possible! UGH!

Musings From Main Musings From Main StreetStreet

Life is NOT as bad as you think!Life is NOT as bad as you think! Treat your clients/customers better Treat your clients/customers better

than everthan ever Pay attention to fundamentals—be the Pay attention to fundamentals—be the

leader in your life.leader in your life. Appreciate what you have—Be Appreciate what you have—Be

Positive!Positive! Continue to plan and invest in the Continue to plan and invest in the

futurefuture Laugh!Laugh!

Leadership JournalDecember 2008Dr. Richard N. Strand

Exploring the Topic of Exploring the Topic of LeadershipLeadership

Truth 1—YOU Make a DifferenceTruth 1—YOU Make a Difference Truth 2—Credibility is the FoundationTruth 2—Credibility is the Foundation Truth 3—Values Drive CommitmentTruth 3—Values Drive Commitment Truth 4—Focus on the FutureTruth 4—Focus on the Future Truth 5—You Can’t Do It AloneTruth 5—You Can’t Do It Alone Truth 6—Trust RulesTruth 6—Trust Rules Truth 7—Challenge the Crucible for GreatnessTruth 7—Challenge the Crucible for Greatness Truth 8—You Either Lead by Example or Not at AllTruth 8—You Either Lead by Example or Not at All Truth 9—The Best Leaders are the Best Truth 9—The Best Leaders are the Best LearnersLearners Truth 10—Leadership is an Affair of the HeartTruth 10—Leadership is an Affair of the Heart

The Truth About The Truth About LeadershipLeadershipKouzes & PosnerKouzes & Posner

The End of LeadershipThe End of Leadership——Barbara KellermanBarbara Kellerman

Critical analysis of leadership.Critical analysis of leadership. 50 years of active writing and teaching50 years of active writing and teaching 1,500 recorded definitions1,500 recorded definitions 40 theories40 theories Leadership landscape has changedLeadership landscape has changed

Power of followersPower of followers TrustTrust Flexibility, freedom to leaveFlexibility, freedom to leave Role of hierarchy--technologyRole of hierarchy--technology

It really is about transformation and It really is about transformation and making a difference.making a difference.

Are You a Leader or Are You a Leader or Manager?Manager?

““You lead people; You manage things.”You lead people; You manage things.” LeadershipLeadership - doing the right things— - doing the right things—

Deciding—Deciding— Where we want to go?Where we want to go? Where do we want to be in the end? Where do we want to be in the end?

ManagementManagement - doing things right— - doing things right—Determines— Determines— What’s the best way to get there?What’s the best way to get there? What’s the best allocation of resources to What’s the best allocation of resources to

achieve success?achieve success?

Developing Your Skill as Developing Your Skill as a Leader/Managera Leader/Manager

Hope for the best! Read Study Others Experience Test your limitsTake Risks

Get involved, get equipped, adapt, move forward!

All you really need is —All you really need is — An An erasereraser to make your mistakes to make your mistakes

disappeardisappear A A pennypenny to you will never have to say to you will never have to say

your broke.your broke. A A marblemarble in case someone says you’ve in case someone says you’ve

lost yours.lost yours. A A rubber bandrubber band to stretch yourself beyond to stretch yourself beyond

your limits.your limits. A A stringstring to tie things together when they to tie things together when they

appear to be falling apart.appear to be falling apart. A A hughug (and (and kisskiss) to remind you someone ) to remind you someone

cares about you.cares about you.Donna Woo, Vancouver BC

Key Elements of Key Elements of Leading in Tough Times Leading in Tough Times Get Up on the Balcony Maintain Disciplined Attention Protect the Voices from Below Regulate Distress Give Work Back

Heifetz & Laurie“The Work of Leadership”Harvard Business Review

Leading In Crisis—7 Leading In Crisis—7 LessonsLessons

Face RealityFace Reality Don’t be AtlasDon’t be Atlas Dig Deep for the Root CauseDig Deep for the Root Cause Get Ready for the Long HaulGet Ready for the Long Haul Never waste a Good CrisisNever waste a Good Crisis Follow True NorthFollow True North Go on OffenseGo on Offense

Bill George

Essential IngredientsEssential Ingredients Anticipate ProblemsAnticipate Problems Have a Plan, Have a Plan, BUTBUT don’t expect to stick to don’t expect to stick to

it!it! Involve StakeholdersInvolve Stakeholders Don’t let life overwhelm you! Don’t let life overwhelm you! BALANCE!BALANCE! Manage the Change processManage the Change process

Two key questions to askTwo key questions to ask Be Positive! Be Positive! ATTITUDE COUNTS!ATTITUDE COUNTS! Understand what employees really want Understand what employees really want

from you.from you.

Pop Positive Pop Positive Psychology?Psychology?

5 Essential Elements to Well 5 Essential Elements to Well Being Being

Tom Rath and Jim HarterTom Rath and Jim Harter

CareerCareer—we spend the majority of our waking —we spend the majority of our waking hours doing something we call a career—what do hours doing something we call a career—what do you do often the first question we ask.you do often the first question we ask.

SociaSocial—when you reflect on the most memorable l—when you reflect on the most memorable events you’ll notice they have something in events you’ll notice they have something in common—the presence of another person.common—the presence of another person.

FinanciaFinancial—enough to survive but not as much as l—enough to survive but not as much as you think to be happy.you think to be happy.

PhysicalPhysical—balance, balance, balance!—balance, balance, balance! CommunityCommunity—the difference between a good life —the difference between a good life

and a great one—friends you can count.and a great one—friends you can count.

THE MAGIC FORMULATHE MAGIC FORMULA

*P*P = RB = RB –– b(i) b(i) ++ S S XX ∑E ∑E ++ H² H²

*P*P==Positive Positive Frame of MindFrame of MindB/b B/b = Your brain= Your brain

S = Strengths S = Strengths

∑∑E E = Measure of happiness= Measure of happiness

H H = Hope= Hope

Positive Emotions Positive Emotions Are PotentAre Potent

What stories do What stories do youyou have to tell? have to tell?

Positive BiographiesPositive BiographiesHandwritten autobiographies Handwritten autobiographies

from 180 Catholic nuns, from 180 Catholic nuns, composed when participants composed when participants were a mean age of 22 years, were a mean age of 22 years, were scored for emotional were scored for emotional content and related to content and related to survival during ages 75 to 95survival during ages 75 to 95

A strong inverse association was found between A strong inverse association was found between positive emotional content in these writings and positive emotional content in these writings and risk of mortality in late life—a 2.5-fold difference risk of mortality in late life—a 2.5-fold difference between the lowest and highest quartiles. between the lowest and highest quartiles. Positive emotional content in early-life Positive emotional content in early-life autobiographies was strongly associated with autobiographies was strongly associated with longevity 6 decades later (Danner et al., 2001).longevity 6 decades later (Danner et al., 2001).

Did you smile in your yearbook photo?

They say your smile provides insight to your frame of mind.

How often do you really smile or LAUGH?

University of California-Berkeley found that positive emotional expression in college yearbook pictures correlates with the self-reported personality traits of affiliation, competence and low negative emotions across adulthood, even when controlling for physical attractiveness and social desirability.

Positive emotional experiences lead us to pursue interests more vigorously and think more expansively about subjects of interests.

Related approach behavior facilitates the development of relationships with others.

Negaholics No More!—by Dr. Cherie Carter Scott

Sample Survey—DO Sample Survey—DO YOU?YOU?

Have trouble getting out of bed in the morning?Have trouble getting out of bed in the morning? Expect the worst so as not to be disappointed?Expect the worst so as not to be disappointed? Say “I don’t know” when asked what do you Say “I don’t know” when asked what do you

want?want? Have difficulty getting enthused about your to Have difficulty getting enthused about your to

do list?do list? Do you count gray hairs and wrinkles?Do you count gray hairs and wrinkles? Do you wish for your world to be different than Do you wish for your world to be different than

it is—ALL the time?it is—ALL the time? How much time do you spend wishing for the How much time do you spend wishing for the

home, relationship, body, job, money you want?home, relationship, body, job, money you want?

Negaholics no more!Negaholics no more!

AttitudinalAttitudinal (Perfectionist, Slave (Perfectionist, Slave Driver)Driver)

BehavioralBehavioral (Procrastinator) (Procrastinator)

Mental Mental (Constant critic, retroactive (Constant critic, retroactive fault finder, premature invalidator)fault finder, premature invalidator)

Verbal Verbal (Constant complainer, Gloom (Constant complainer, Gloom & doomer& doomer

THE MAGIC FORMULATHE MAGIC FORMULA

*P*P = = RB – b(i) RB – b(i) ++ S S XX ∑E ∑E ++ H²H²

*P*P==Positive Positive Frame of MindFrame of MindB/b = Your brainB/b = Your brain

S = Strengths S = Strengths

∑∑E E = Measure of happiness= Measure of happiness

H H = Hope= Hope

This is Your Brain!This is Your Brain!

What have you done to it What have you done to it lately?lately?

Brain FactsBrain Facts 2% of body weight (avg. 3.5 lbs)2% of body weight (avg. 3.5 lbs) Uses 20% of the oxy available to the bodyUses 20% of the oxy available to the body Est.100 billion nerve cells—neuronsEst.100 billion nerve cells—neurons 60% fat; 2% drop in body water impacts60% fat; 2% drop in body water impacts Enables us to think, feel, rememberEnables us to think, feel, remember Moves muscles, maintains balance, Moves muscles, maintains balance, Controls heart rate, breathing, body tempControls heart rate, breathing, body temp Your happiness meter resides here!Your happiness meter resides here!

Things that help/hurt!Things that help/hurt!

Help the BrainHelp the Brain SleepSleep OxygenOxygen DietDiet ExerciseExercise OutdoorsOutdoors

Hinder the Hinder the brainbrain DrugsDrugs DeprivationDeprivation Processed Processed

FoodsFoods SugarSugar Lack of useLack of use

THE MAGIC FORMULATHE MAGIC FORMULA

*P*P = RB = RB –– b(i) b(i) ++ SS XX ∑E ∑E ++ H² H²

*P*P==Positive Positive Frame of MindFrame of MindB/b B/b = Your brain= Your brain

S = Strengths S = Strengths

∑∑E E = Measure of happiness= Measure of happiness

H H = Hope= Hope

Identifiable with the help of two online measures:

www.strengthsquest.org -- taps 34 human talents/strengths (OLRM 103, OLRM 150)

www.positivepsychology.org -- measures 24 human strengths

THE MAGIC FORMULATHE MAGIC FORMULA

*P*P = RB = RB –– b(i) b(i) ++ S S XX ∑E∑E ++ H² H²

*P*P==Positive Positive Frame of MindFrame of MindB/b B/b = Your brain= Your brain

S = Strengths S = Strengths

∑∑E = Measure of happinessE = Measure of happiness

H H = Hope= Hope

HappinessHappiness

Can be measured—Martin SeligmanCan be measured—Martin Seligman Authentic happiness inventoryAuthentic happiness inventory 24 24 questions, scaled responses, questions, scaled responses, 5 5 pt scalept scale

Feel like a failure-winnerFeel like a failure-winner Bad or good mood most of the timeBad or good mood most of the time Life has a purposeLife has a purpose Rarely or always get what you wantRarely or always get what you want Feel cut off or close to othersFeel cut off or close to others Don’t like or love workDon’t like or love work Etc.Etc.

Geography of BlissGeography of BlissEric WeinerEric Weiner

Happier if married than singleHappier if married than single Happier if optimist than pessimistHappier if optimist than pessimist Happier if extrovert than introvertHappier if extrovert than introvert Happier if Republican over DemocratHappier if Republican over Democrat Happier up to $15,000 per yearHappier up to $15,000 per year Happier if you have college degreeHappier if you have college degree Happier if you have faith, attend servicesHappier if you have faith, attend services Happier with higher ratio of pos momentsHappier with higher ratio of pos moments

Positive emotions can be measured at work!

Gallup’s Q12—measures employee engagement

Harris/Profiles International—job satisfaction/ expectations

Question?Question?

• Prominent CEO was asked—Prominent CEO was asked—

• How many people work in your How many people work in your company?company?

• Answer?Answer?• About half of them.About half of them.

Q-12, Gallup’s Employee Q-12, Gallup’s Employee SurveySurvey

12 focused questions12 focused questions Q1—I know what’s expected of me at workQ1—I know what’s expected of me at work Q2—I have the materials & equipment needed to do my work right.Q2—I have the materials & equipment needed to do my work right. Q3—I have the opportunity to do what I do best every day.Q3—I have the opportunity to do what I do best every day. Q4—Last 7 days, I’ve received praise for doing good work.Q4—Last 7 days, I’ve received praise for doing good work. Q5—Someone at work cares about me as a person.Q5—Someone at work cares about me as a person. Q6—Someone at work encourages my development.Q6—Someone at work encourages my development. Q7—At work, my opinions seem to count.Q7—At work, my opinions seem to count. Q8—The mission/purpose of my company makes me feel my job’s Q8—The mission/purpose of my company makes me feel my job’s

important.important. Q9—My colleagues are committed to doing quality work.Q9—My colleagues are committed to doing quality work. Q10—I have a best friend at work.Q10—I have a best friend at work. Q11—last six months, someone at work has discussed my progress.Q11—last six months, someone at work has discussed my progress. Q12—In the past year, I’ve had opportunities to learn and grow at Q12—In the past year, I’ve had opportunities to learn and grow at

work.work.

Some scary stats to Some scary stats to ponder!ponder!

Gallup survey of over Gallup survey of over 1010 million million employees, employees, 114114 countries, countries, 41 41 languageslanguages 29%29% of us “engaged” in our work of us “engaged” in our work 56%56% NOT engaged NOT engaged 15%15% Actively disengaged Actively disengaged

Engaged DefinedEngaged Defined EngagedEngaged = = employees who work with employees who work with

passion, feel profound connection to the passion, feel profound connection to the company, drive innovation, move the org company, drive innovation, move the org forward.forward.

Not Engaged Not Engaged = = employees who may have employees who may have checked out, sleepwalking thru work, putting checked out, sleepwalking thru work, putting in time, not the energy to make a difference.in time, not the energy to make a difference.

Actively Disengaged Actively Disengaged = = employees who employees who are more than just unhappy, acting out their are more than just unhappy, acting out their unhappiness at work, seek to undermine unhappiness at work, seek to undermine engaged workers.engaged workers.

What WE seem to WANT!What WE seem to WANT!

Accountability—uphold obligationsAccountability—uphold obligations Alignment—pull in the same directionAlignment—pull in the same direction Approachability—info flows freelyApproachability—info flows freely Attitude—positive and realAttitude—positive and real Candor—tell us like it isCandor—tell us like it is Connection—leader caresConnection—leader cares Meritocracy—performance countsMeritocracy—performance counts Purpose—we KNOW why work mattersPurpose—we KNOW why work matters

THE MAGIC FORMULATHE MAGIC FORMULA

*P*P = RB = RB –– b(i) b(i) ++ S S XX ∑E ∑E ++ H²H² *P*P==Positive Positive Frame of MindFrame of MindB/b B/b = Your brain= Your brain

S = Strengths S = Strengths

∑∑E E = Measure of happiness= Measure of happiness

H = HopeH = Hope

Hope and Health

Correlational EvidenceHope correlates positively with coping with severe burns, arthritis, spinal cord injury, fibromyalgia, and blindness.

Cross-sectional EvidenceIndividuals with high (vs. low) hope remain energizedduring the recuperative process. High hopers also experience less pain and tolerate pain twice as long as low hopers.

Hope and Success

Correlational EvidenceHope scores of entering college freshmen predicted better overall grade point averages even after controlling for variance related to entrance examination scores.

Cross-sectional EvidenceHigh- relative to the low-hope students also were more likely to have graduated and not to have been dismissed over this six-year period.

Self-efficacy and SuccessCorrelational EvidenceSelf-efficacy is related to both performance and persistence.

Cross-sectional EvidencePeople with higher levels of self-efficacy see their options as more unlimited.

People with high SE pursue options more intensely and are more committed to goal attainment.

How long does it take to replenish yourself efficacy?

Self-efficacy involves the belief in oneSelf-efficacy involves the belief in one’’ss

personal capabilities (Bandura, 1997). personal capabilities (Bandura, 1997). It is aIt is a

domain-specific belief, meaning that wedomain-specific belief, meaning that we

have self-efficacy for specific tasks andhave self-efficacy for specific tasks and

outcomes. outcomes.

Self-efficacy can be measured!Was there a time this week when you:

Felt Inadequate?

Experienced a conflict that’s unresolved?

Felt apart from your work team?

Felt not loved by someone you care about?

Felt unorganized or unprepared for any reason?

Felt anxious—like you didn’t really have it together?

THE MAGIC FORMULATHE MAGIC FORMULAHow do How do YOUYOU score? score?

*P*P = RB = RB –– b(i) b(i) ++ S S XX ∑E ∑E ++ H² H²

*P*P==Positive Positive Frame of MindFrame of MindB/b B/b = Your brain= Your brain

S = Strengths S = Strengths

∑∑E E = Measure of happiness= Measure of happiness

H H = Hope= Hope

Next StepsNext Steps

What do you do?What do you do?

Influencing your brainInfluencing your brain

Exercise—increases flow of blood and Exercise—increases flow of blood and oxygen to the brainoxygen to the brain

Get outside—1,500 stimulants to be Get outside—1,500 stimulants to be enjoyedenjoyed

Sleep routine, 6-8 hoursSleep routine, 6-8 hours Avoid processed foods/sugar—go greenAvoid processed foods/sugar—go green Omega 3Omega 3 Stimulate your brainStimulate your brain

Answer!Answer!

StartStartlling: causing momentary fright ing: causing momentary fright or surpriseor surprise StartingStarting StaringStaring StringString StingSting SingSing SinSin InIn II

Apply your strengthsApply your strengths Create and live by a personal mission Create and live by a personal mission

statementstatement ID the things you’re good at.ID the things you’re good at. What excites you on at work?What excites you on at work? What doesn’t?What doesn’t? How do you balance the two extremes? How do you balance the two extremes? Assess how you apply your abilities to Assess how you apply your abilities to

work, play, building and maintaining work, play, building and maintaining relationships.relationships.

Manage your momentsManage your moments Turn a negative into a positiveTurn a negative into a positive Deal with conflictDeal with conflict Avoid negaholic tendenciesAvoid negaholic tendencies Take time to thank someone specialTake time to thank someone special Make room for passion in your lifeMake room for passion in your life Give a gift to someoneGive a gift to someone Create positive moments to live off Create positive moments to live off Focus on the journey more than the Focus on the journey more than the

destinationdestination

How do you make room How do you make room for your passion?for your passion?

Sustain HopeSustain Hope

Believe in something or someoneBelieve in something or someone Faith countsFaith counts

Recognize the value of YOU!Recognize the value of YOU! Leverage your strengthsLeverage your strengths Build and maintain ”helping” Build and maintain ”helping”

relationshipsrelationships Model positive behavior for others Model positive behavior for others

Monday Morning ChoicesMonday Morning Choices

Character ChoicesCharacter Choices—define the person —define the person you are—values!you are—values!

Action choicesAction choices—do something, do —do something, do nothing!nothing!

Investment choicesInvestment choices—people you —people you spend time with. (David spend time with. (David Cotrell 2007)Cotrell 2007)

Choose to Become the Choose to Become the Leader in Your LifeLeader in Your Life

Read, Study, ObserveRead, Study, Observe Participate in a Leadership Participate in a Leadership

Development ProgramDevelopment Program Link arms with your colleagues across Link arms with your colleagues across

campus campus Learn from the past, focus on the futureLearn from the past, focus on the future Find the courage to tryFind the courage to try Develop an action plan to be a Develop an action plan to be a

Difference MakerDifference Maker

The Difference MakerThe Difference Maker

““It’s It’s attitudeattitude more than more than aptitudeaptitude that determines your that determines your altitudealtitude in in life.” Mowardlife.” Moward

““Attitude Attitude isn’tisn’t everything, but it’s everything, but it’s the the oneone thing that can make a thing that can make a difference in difference in youryour life.” Maxwell life.” Maxwell

““We We becomebecome what we what we thinkthink.” Zeiss.” Zeiss

Do Do youyou have the have the courage to try?courage to try?

Action PlanAction Plan Build a personal mission statement.Build a personal mission statement. Tend to your brain.Tend to your brain. Live to your strengths.Live to your strengths. Manage your moments wisely.Manage your moments wisely. Have hope!Have hope! Thank someone in your life!Thank someone in your life! Celebrate what’s right!Celebrate what’s right!

Make room for your passion(s)Make room for your passion(s)

Thank YOU!Thank YOU!

For For WhatWhat You You Do and Do and WhoWho

You Are!You Are!