Leading for Outcomes: a guide

24th June 2011 1

Ellen Daly, Project Officer (Evidence-informed Practice)

Importance of leadership

Leadership is central to improving performance, redesigning services and securing better outcomes for the people of Scotland (Better Health, Better Care, Scottish Government, 2007, p14)

The quality of leadership impacted on outcomes for people who use social work services (SWIA Report 2010, p108)

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About the guide• It provides an introduction to an outcomes-focused approach

and how to lead staff (primarily social services practitioners) to practice in this way.

• Builds on the evidence-base around outcomes, including Talking Points

• Aimed at those in a position to lead staff including team leaders, managers and trainers.

• The idea is that they will use the guide to train their staff.

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The guide includes:

– knowledge of effective team leadership

– evidence relating to the achievement of outcomes for people who use services and their unpaid carers

– training materials: exercises, scenarios, case studies

– audit tool – adapt the manual to team needs

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Audit tool – adapt the guide Exercises

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Scenarios Training materials

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Case studies

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The guide will…• Promote understanding of

what the approach means, its benefits and how it differs from a service-led focused approach

• Help to addressing the challenges of the approach

• Support the development of outcomes-based support plans

• Explore risk in an outcomes approach

• Aid understanding of how to measure progress

• Help identify ways to sustain momentum

• Encourage reflection on your role as a leader

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Topic specific guides

• Dementia• Parental Substance Misuse• Integration of health and social care• Children and young people• Involuntary services users – focusing on

mental health • Commissioning

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