leading change - eagle's flight

Leading ChangeVIRTUAL LEARNING THAT CHANGES BEHAVIOR

2 © and TM, Eagle’s Flight, Creative Training Excellence Inc. Not to be copied or reproduced without written permission. MAR 815_0520

WELCOME TO LEADING CHANGEWe’ve brought the power of experiential learning to the online classroom, forever changing what’s possible when it comes to corporate virtual learning.

Change is much more human than most would be led to believe. It involves the emotion and conviction of employees. That’s why Eagle’s Flight’s virtual change management program is more than just a transfer of knowledge, it’s a complete change in mindset. In Leading Change, your leaders will learn not only how to manage change, but how to lead employees through it to success. They will gain the necessary knowledge and perspective to lead with the vision, clarity, adaptability, and motivation they need to ensure everyone succeeds during transitional

times.

Key Learnings

• Unite an individual’s emotion and intellect with a vision of the desired change

• Defineexpectationsandcreateclarityonhowthechangewillimpactindividualandteamroles

• Optimize the success of the change initiative through timely, relevant, and effective communication

• Lead, evaluate, and manage change at a macro and micro level

• Utilize milestones, measurement, and celebrations to sustain energy long-term

• Think critically and creatively problem solve amid transitioning priorities

Online pre-work activities

Program Details

3Virtual instructor-led

modulesPost-session

sustainment activities


We’ve mastered the art of turning complex principles into practical tools, models, and approaches that are pragmatic, immediately applicable, and easy to use. In Leading Change, the “Five Vector” model is used and means the following:

Harness Vision: Leverage the emotional and intellectual elements of the change to drive engagement and ownership.

Define Expectations: Clarify the macro elements impacting employees in a way that provides a clear understanding of what will be required both during and after the change.

Communicate: Clarify both the strategic and tactical elements of the communication plan, including what is being shared, when it will be shared, and who is responsible.

Optimize Impact:Atanindividuallevel,ensureeachemployeeunderstandsthespecificresponsibilities that need to remain, be removed, and be started as change occurs.

Sustain Energy: Intentionally create a lasting environment where all team members are motivated and maximally productive as the change unfolds.

THE PROGRAM MODELAt the heart of the program is a pragmatic and memorable model.


The journey we have created for learners is unlike any other virtual learning program. Our goal has always been, and will always be, to make it interactive and experiential. Thanks to our partners at Howspace we found a way to do just that. Their AI-powered online platform paired with our content and facilitators allow learners to participate in social experiences with peers, leaders, and facilitators throughout their journey.

Pre-WorkVirtually FacilitatedModules

Online• Podcasts• Digital Activities• Videos• Articles

Course Content• Feedback Tools• Application• Experiential Tools

Social ConnectionBetween Modules• Project Work• Team Activities• Content Application

Post-Session SustainmentActivities• Content Reinforcement • Leader-Led Reinforcement• Peer Group Discussion and Activities• Best Practice Sharing

Sustainment

Pre-Work To maximize the impact of virtually facilitated modules, individuals complete online pre-work

priortoattendingtheirfirstmodule,eitherintheformofapodcast,digitalactivity,article,or

video.


Sustainment

OUR METHODOLOGYOur step-by-step learning journey produces sustainable results.


Virtually Facilitated ModulesEach virtual learning session is composed of multiple modules that blend the components of

aface-to-faceclassroomwiththeflexibilityandaccessibilityofonlinedelivery.Eachmodule

consists of the following to ensure it is engaging and interactive for everyone in attendance:

• Experiential Tools Eagle’s Flight brings its experiential learning methodology to the

virtual classroom.

• Course Content On the job application and relevant feedback tools are incorporated

into training on the new behaviors and skills.

Social Connection Between Modules In a virtual world social connection is all the more important. Consequently, designated

social connection opportunities between modules are included. This gives individuals

regular access to their colleagues to help them solve challenges they are facing on the job

and share success stories related to the content of the virtual learning session. Doing so

helpsbuildtheconfidenceeveryindividualneedstoputtheirknowledgeintopractice.

Post-Session Sustainment Activities Just because the virtual learning modules end, doesn’t mean the focus on changing

behavior is over. With access to digital content refreshers, leader-led reinforcement

activities, peer group discussions, and best practice sharing sessions, individuals will

continue to receive the support they need to apply the learning to their day-to-day reality.


Sustainment


Sustainment


SAMPLE AGENDA It’s not your ordinary online learning experience.

Pre-Work 30 Minutes

Module 1 3 Hours

Learners will be asked to watch a short video from a leader at their organization and read an articlebeforeattendingtheirfirstlivemodule.

Timing Agenda Item Methodology

Introduction to Leading Change • Learner Check-In• Facilitated Discussion• Polling

:40 minutes Experiential Activity:

Challenges learners to overcome hurdles, adapt in a dynamic environment, respond to unexpected issues

• Experiential Activity

10 minutes The Five Vectors: An overview of the Five Vectors program model

• Facilitated Discussion

5 minutes Close, Summary, and Next Steps • Facilitated Discussion

30 minutes

Post-Module Assignment Learners will be asked to complete a personal assessment on how well they have managed change historically and discuss it with it a colleague. In preparation for the next module, learners will also be asked to watch a video and craft a vision message.

:30 minutes Vector One - Harness Vision:

Learners are taught the importance of appealing to intellect and emotion and filling vacuums . They are then asked to evaluate their own performance against this vector, using a real-world change

• Facilitated Discussion • Polling • Video • Breakout Groups


Module 2 2.5 Hours


Welcome and Review • Learner Check In• Facilitated Discussion• Breakout Groups

:15 minutes Change Curve:

Learners are introduced to the typical phases people experience when navigating a change and how they can use the five vectors to support their employees


25 minutes Vector2-DefineExpectations:Learners are taught how to identify what information people need to know to do their jobs well . Learners then evaluate their own performance against this vector, using a real-world change

• Facilitated Discussion • Breakout Groups


20 minutes

Vector 3 - Communicate: Learners are introduced to the strategic and tactical elements of communicating change and then evaluate their own performance against this vector

• Experiential Activity • Facilitated Discussion• Breakout Groups

30 minutes

Post-Module Assignment Learners will be asked to complete a personal assessment and begin an action plan, as well as read an article and watch a short video and revise the vision message the created previously.

Reactions and Resistance: SCARF model – reward vs. threat

• Facilitated Discussion15 minutes


Module 3 2.5 Hours


Welcome and Review • Learner Check In• Facilitated Discussion• Breakout Groups

:25 minutes Vector 4 - Optimize Impact:

Learners find out how to define what will change in an individual’s job - what to start, stop, and continue doing

• Facilitated Discussion• Breakout Groups

25 minutes Vector 5 - Sustain Energy:Learners are introduced to ways to maintain momentum and provide recognition

• Facilitated Discussion• Breakout Groups


Application:Learners craft an action plan for their specific real-world change and then give/receive feedback with others

• Self-Reflection• Breakout Groups

30 minutes

Sustainment ActivitiesOncethefinalmodulehasconcluded,learnerswillbeaskedtoupdate,finalize,andsubmittheiractionplansandcompleteonefinalpersonalassessment.Theywillalsobetaskedwithteaching their leader and team the Five Vector model and getting input on their action plan to drive accountability. Finally, learners will share their plan with a partner from training and discuss any successes, challenges, and best practices. These sustainment activities are designed to aid in the retention of new knowledge, inspire behavior change, and encourage real-world application of principles and content.

20 minutes

:10 minutes Change Adoption

Learns begin to understand how groups often deal with change, as well as how to find change ambassadors – pull vs. push



Across our entire offering, the level of Eagle’s Flight consultation and customization is always entirely up to you. Eagle’s Flight’s ability to customize for business relevance and corporate uniquenessisunparalleledbyothersintheindustry.Ratherthanmakingourprogramfityou,we’llworkalongsideyouandyourteamaspartnerstomeetthespecificneedsofyourbusiness and learners. The result is an initiative that looks and feels like it was made just for you, leading to better engagement and retention. Our customization capabilities include:

• Conduct an Insights Discovery to obtain clarity on the current state • Integrate leadership into the organization’s mission, vision, and values• Competency framework design• Executive alignment• Assessments of employee engagement and culture• Communication strategy and execution

Consultation, Initiative Development, and Strategic Rollout Support

MAKE IT YOUR OWNThe level of customization is always entirely up to you.


• Contentcreationtomatchyourspecificneed• Adaptation of Eagle’s Flight content • Integration of your existing content into a new initiative • Guidance on the most effective training approaches and methodologies • Incorporation of your internal language and terminology • In-house design team that matches the look of your brand

Content Creation, Selection, or Adaptation

• Eagle’s Flight facilitates• Virtual learning• Train-the-trainercertification• Leaders as teachers• Do-it-yourself kits• Global-scale rollout capability

Facilitation Options

• Digital reinforcement• On-the-job application tools• Executive support to lead the initiative • Knowledge assessments• Learner impact scorecard

Sustainment and Application

Materials customized for a Papa John’s training program by the Eagle’s Flight team in

partnership with client stakeholders.


A thoughtful and effective virtual learning program should change behavior to improve the performance of individuals and teams. At Eagle’s Flight, our role is to make this happen throughpracticalandexperientialprogramsthatsuityourneedsandachieveyourdefinedgoals. Other highlights of having us as your partner include:

Experiential LearningAt the heart of everything we do is experiential learning. Through practical experiences individuals learn by doing, not just listening, reading, or watching. New competencies are developed, more information is retained, and individuals are more likely to apply their new knowledge on the job.

Practical and StraightforwardWe’ve mastered the practice of turning complex principles into practical tools, models, and approaches that are pragmatic, immediately applicable, and easy to use. Our tools enable participants to leave the session and start putting the learning into practice immediately.

Focused on Results

We work to consistently deliver against our commitment to ensure that

you reach your training and development goals. Our disciplined, step-

by-step process and proven expertise ensure real, sustainable results

from training and development investments.

WHY EAGLE’S FLIGHT?Here are a few reasons our clients choose us as their partner.


YOU’RE IN GOOD COMPANYRecent client initiatives that included virtual learning to maximize results.

Virtual Facilitation to Support Global Rollout

A Global Fortune 500 Investment Bank and Financial Institution piloted virtual facilitation in preparation for the global rollout of a new employee induction.

Self-Directed Virtual Learning for Busy Leaders

A globally recognized take-out and pizza delivery restaurant created a culture of leadership excellence by training their leaders using our responsive, engaging, self-directed virtual learning modules as part of a greater training initiative.

Facilitator-Led Virtual Training to Encourage Feedback

Eagle’s Flight designed and delivered virtual, facilitator-led training that was differentiated by its unique use of interactive experiential learning to help support a feedback-rich culture at a Fortune 100 conglomerate.

Virtually Delivered Coaching to Build Confidence and Conviction

One of the world’s leading providers of Reinsurance and Insurance provided virtual coaching during the implementation of their training program’s action plantonurtureconvictiontochangeandbuildconfidence.

Multiple Virtual Learning Modules for Leaders

A Global Fortune 500 Financial Services company equipped a select group of leaders with essential skills through six virtual learning modules that set them and their teams up for success.

© and TM, Eagle’s Flight, Creative Training Excellence Inc. Not to be copied or reproduced without written permission. MAR 815_0520

C O NTA CT U S

Eagle’s Flight has offices throughout the United States, Canada, Brasil, Singapore, and the U.K., and is represented by global licensees around the world.

Global Head Office US Head Office Toll-Free North America: 1-800-567-8079 489 Clair Road West 7600 Parklawn Ave., # 408 International: +1-519-767-1747 Guelph, ON Edina, MN Email: [email protected] Canada N1L 0H7 USA 55435 Web: www.eaglesflight.com

Asia Pacific Head Office European Head Office South America Head Office 114 Lavender Street Yellowfoot Lodge Av. Brigadeiro Luís Antônio #05-53, CT Hub 2 Pococks Lane 4655 - Jardim Paulista Singapore 338729 Eton, Berkshire, U.K. SL4 6HW São Paulo-SP, Brasil 01401-002 Tel: +65-6805-0668 Tel: +44 (0) 1753-533010 Tel: +55-11-3050-2210

C H A N G I N G B E H A V I O R T O I M P R O V E P E R F O R M A N C E

leading change - eagle's flight

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