Leading Change: A Core Competency for Facilities Managers

James P. Ware, PhD Executive Director The Future of Work…unlimited

Meet Our Presenter: I work with senior executives to design a future of work that leverages people, attracts talent, and saves money.

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Imagine a Cocktail Party…

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“Hi I’m Sarah. So, what do you do?”

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What Do You Say?

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All the World’s a Stage. . .

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We design the work experience – to improve workforce productivity

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and. . .We Introduce Change

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Experiencing Change

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Perceptions

Feelings

Assumptions

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Exercise: Experiencing Change

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Leading Change is Difficult

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© Copyright Rosebud Productions. Reprinted with permission.

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Understanding Change

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C = D x V P x

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C=Dissatisfaction x V x P

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Who?

How widespread?

About what?

How intense?

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C= D x Vision x P

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Whose?

How specific?

How compelling?

What’s in it for me?

What’s in it for me?

What’s in it for me?

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C= D x V x Process

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How detailed?

Who is leading it?

Who supports it?

How inclusive is it?

How will you measure progress?

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Applying The Model

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C = D x V P x

50% 50% 50% x x 12.5% =

x x

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A Proven 8-Step Process

1. Create a sense of urgency

2. Pull together the guiding team

3. Develop the change vision and strategy

4. Communicate for understanding and buy-in

5. Empower others to act

6. Produce short-term wins

7. Do not let up

8. Make it stick by creating a new culture

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Source: John Kotter, Leading Change and Your Iceberg is Melting

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Creating Urgency

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Now!

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Creating Urgency

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Design From Data

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Creating Urgency

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Ask questions –and listen to the answers

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Creating Urgency

Paint Pictures of What Could

Be

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Creating Urgency

Increase the tension between

“Is” and

“Could Be”

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Taking the Journey

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Rules of the Road

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Light Many Fires

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Rules of the Road

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Don’t Be a Lone Ranger

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Rules of the Road

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Get Moving & Stay Moving

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Rules of the Road

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Stay Patiently Impatient

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If You Are Hungry for More…

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Read the

Book

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If You Are Hungry for More…

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http://thefutureofwork.net/assets/Creating_the_Future_of_Work_WP2012001.pdf

Download this

White Paper

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If You Are Hungry for More…

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If You Are Hungry for More…

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Give me

a call!

+1 510 558 1434

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Website: http://www.thefutureofwork.net Blog: http://www.thefutureofwork.net/blog Twitter: http://www.twitter.com/thefutureofwork

James P. Ware, Ph.D. Executive Director The Future of Work…unlimited Berkeley, California jim@thefutureofwork.net

Thank You!

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I work with senior executives to design a future of work that leverages people, attracts talent, and saves money.