leading auto ancillary outsources total it
TRANSCRIPT
Total Outsourcing of IT by HCL Infosystems For a Leading Auto-Ancillary Company in India
Client Requirements Client's business was growing at faster
than expected rate but their IT was
struggling to cope up with the rapid
business growth.
The client wanted to become a world
class IT-enabled auto ancillary company
who wanted to improve their existing IT
Infrastructure and ERP system which
was earlier fragmented. The client was
looking for solutions for the following-
Fragmented IT Landscape – multiple ERP Systems (SAP, Oracle and some other) across locations
IT Infrastructure and FacilitiesManagement support for all plants
Single integrated organization view and on-time information availability
F r a g i l e I T c a u s i n g u s e r dissatisfaction as multiple teams were delivering multiple IT services
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One of the leading Auto –
Anci l lary group in India,
manufacturing vehicle interiors
and exteriors. The client has
several plants spread across the
country and its major customers
include leading automobile
manufacturers in India.
Client Brief
MANUFACTURING
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Disjointed view of business to the Senior Management due to non-availability of strategic reports and predictive analysis
Very low user adoption of ERP
Fragile IT leading to non compliance of JIT system
Rising IT cost
F i n a n c i a l ye a r c l o s i n g n o t happening from the system
Single vendor for all support needs from the current set up of multiple vendors
About HCL Infosystems
HCL Infosystems Ltd, with revenue (LTM) of US$ 2.4 billion (Rs.10,754 crores) is India's premier hardware, services and ICT
systems integration company offering a wide spectrum of ICT products that includes Computing, Storage, Networking, Security,
Telecom, Imaging and Retail. HCL is a one-stop-shop for all the ICT requirements of an organization. India's leading System
Integration and Infrastructure Management Services Organization, HCL has specialized expertise across verticals including
Telecom, BFSI, eGovernance, Power and Defence.
With India's largest ICT services network that reaches to every corner of India, HCL's award winning Support Services makes it
the preferred choice of enterprise and consumers, alike.For more information please visit us at www.hclinfosystems.com
For more details, please contact us at [email protected] visit us at
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Solutions OfferedHCL Infosystems with its deep domain &
technical expertise emerged as a
strategic partner to the client. HCL
aligned customer's IT strategy with their
business strategy and offered critical
end-to-end Infrastructure Management
and Application Management Services.
The Total Outsourcing Services portfolio
extended to the client is as follows -
IT Portfolio Management for
prioritization of IT initiatives
Standardizat ion of business
processes and ERP rollout across all
units
Centralized email system
Implementation of IT security
Tools-based service delivery
Ÿ Predictable service at a predictable
cost resulting from SLA-based
operations for infra & application
support
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Ÿ Standardization of IT infrastructure
and automated functioning of-
- Material Requirements Planning
(MRP)
- Capacity Planning & Scheduling
- Just-in-Time (JIT) Inventory
System
- Quality Management by analysis
of rejected goods
- Profitability Analysis - What if
scenario
Ÿ Need - b as ed a l lo cat io n an d
deallocation of resources
Ÿ 24X7 help desk
Ÿ Business continuity planning and
i m p l e m e ntat i o n a s p e r J I T
requirement
Ÿ IT cost reduction by 20%
Ÿ 99.99% business service availability
Business Benefit
Ÿ Increased operational efficiency
due to
- ERP roll out after a comprehensive
business process standardized
exercise across all business
functions
- Manual processing replaced with
automated business processes
Ÿ End-to-end business visibility as all
plants are on a single platform
Ÿ Faster decision making due to real
time MIS availability
Ÿ Robust IT leading to higher user
satisfaction