Leading 21st Century Firms #e20s February 2014, Paris

POST*SHIFT LEE BRYANT

which comes first: social tech or new org structures?

do we even need new org structures and practice?

social technology enables new forms of organisation

… and new organisational capabilities (affordances)

but cannot fulfil its potential without real org change

but cannot fulfil its potential without real org change

The culture of work is changing

Beyond Taylorism: productivity has gone quantum

leadership & org design cannot be considered in isolation

Hierarchy & divisional structure is only one dimension

Small, co-ordinated agile teams are better at delivery

P2P knowledge sharing beats cascaded ‘best practice’

Communities and networks are the fabric of the org

CoP Engineering

CoP Marketing

CoP Designer

‘podular working’ needs an underpinning service platform

IT-services Procurement-services HR-services Manufacturing

alternatives to simplehierarchy are not new

Haier: from state industry to agile market leader

Kyocera: de-centralised ‘amoeba management’

Morning Star: efficiency through self-management

Valve: no management required

Valve: no management required

Some lessons on leadership from these case studies

{ }Haier: autonomous teams control costs and delivery. Competitive environment (e.g. ‘catfish’ roles).

Morning Star: Self-management by negotiated agreement (CLOUs).

nGen: Leaders step back to act as 'community managers.’  Valve: No managers: even co-founder Gabe Newell has no direct reports. Every employee can hire.

WL Gore: Leadership earned -  “natural leadership” based on track record for GTD and team building.

!

new thinking onorg design & governance

Holacracy, Sociocracy, Dual-Operating System & more

Fractal structures can be resilient at scale

Companies starting to ask: “How would we do this if we were a startup?"

Common features of new organisational thinking

!

small teams in a fractal or nested structure  networked operations, with intelligence at the edges

not over-optimised for the past (“Innovator’s Dilemma”)

emphasis on autonomy & responsibility among workers

emphasis on agility & capacity for responsiveness

what are the key features of a 21st Century company ?

Our diagnostic framework: key attributes of a C21st firm

Structure ! •Decentralised •Resilient •Adaptive & Emergent •Networked •Service-oriented

Culture !•Open •Customer-centric • Innovative •Experience-led •Passion & purpose

Practice !•Agile & Iterative •Data-driven •Collaborative •Task-focused •Podular

© Postshift LLP, 2014

key characteristics & roles of a 21st Century leader

ServantLeadership

Networked Contributors

Connected LeadershipLoose Hierarchies & Strong Networks

ListeningAnalyzing

Setting ContextBuilding Consensus

TransparentDiverseOpen

jarche.com

Sunday, 28April, 2013

Network-centric management & being a ‘connector’

Managing for complexity and change

Outside-in perspective: leaders as customer advocates

Nurturing a strong social fabric for ‘tight & loose’ to work

Influencer, ‘keeper of stories’

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Creating protected spaces for new ways of working

Traditional leadership skills more needed than ever

#e20, #socbiz, #change, #betterbusiness, #efficiency,

#networks, #C21st, #wirearchy, #behaviour, #motivation,

#passion, #agile, #engagement, #influence, #collaboration, #people, #responsiveness,

#whateverwearecallingittoday

Credits and references

Images: !http://i.imgur.com/5mHPnj9.png http://www.thepoke.co.uk/2013/09/25/contest-over-here-is-worlds-coolest-duck/njmlc4n/ http://www.flickr.com/photos/tinkerszone/3948664111 http://i.imgur.com/Qr3xx.jpg http://www.flickr.com/photos/dce76/159422716 http://www.flickr.com/photos/davegray/8194170066 http://www.flickr.com/photos/67705205@N00/790277620 http://weareus.co.uk/portfolio/human-chicken http://www.flickr.com/photos/davegray/8194170066/ http://www.current.com.au/2012/09/26/article/Haier-Learning-An-inside-look-at-Haiers-short-marriage-to-Fisher--Paykel/NFZBKHSEQP http://www.flickr.com/photos/good_day/555533669/ http://www.flickr.com/photos/the-wanderers-eye/4494147652/ http://www.flickr.com/photos/35468148654@N01/416787/ http://www.flickr.com/photos/dellphotos/6244154962/ http://www.flickr.com/photos/kheelcenter/5279194177/ http://www.youtube.com/watch?v=NikunES7CBw http://www.flickr.com/photos/featheredtar/2305070061/ http://www.flickr.com/photos/nicholas_t/3602389004 !Other references: !http://holacracy.org http://www.slideshare.net/jarche/connected-leadership http://blogs.valvesoftware.com/abrash/valve-how-i-got-here-what-its-like-and-what-im-doing-2/