leadership thoughts for today’s global supply chain … · leadership thoughts for today’s...
TRANSCRIPT
![Page 1: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/1.jpg)
LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES
![Page 2: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/2.jpg)
Chris HunterPRESIDENT & CEOCRS TEMPORARY HOUSING
![Page 3: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/3.jpg)
CHRISTOPHER HUNTER
ENGLAND Born in England.
CANADA Raised in Canada
UNITED STATES Moved to the U.S.
CHILE Lived in Chile for 3 years.
UNITED STATES Moved back to the U.S.
TIMELINE
![Page 4: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/4.jpg)
CHRIS HUNTER
CEO CEO OF LATIN AMERICAIndustrial ChemicalsCEO
SVP OF GLOBAL MARKETINGChemicals
SVP
PRESIDENT & CEOWORKING WITH GLOBAL CUSTOMERSInsurance Industry
CEO
SVP OF GLOBAL MANUFACTURING & SUPPLY CHAINChemicals
SVP
PRESIDENT & CEO OF GLOBAL MARKET LEADERAutomotive and D&A
CEO
CHRIS HUNTER
GLOBAL ROLES
![Page 5: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/5.jpg)
1 PROCESS VS. CONTENT
![Page 6: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/6.jpg)
2
How long you believe there will be a need for a positive ongoing relationship between the parties (short term or long term).
Each party’s wish either for a Win-Win outcome. Or to beat the other side (mutual gain or own gain).
The overall willingness of both parties to undertake the process (high or low).
Process Outcome (largely to do with the desired relationship)
Content Outcome (which may be short term or long term)
ALWAYS FOCUS ON THE OUTCOME
You collectively want to receive
![Page 7: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/7.jpg)
3
The Aspiration point (high or low) what each side would dearly like to achieve
Realistic point (high or low) what may be seen by each side as a reasonable result
Resistance point (high or low) The worst deal that each side would accept
The three point range
PREPARE A RANGE OF OBJECTIVES
![Page 8: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/8.jpg)
4
SatisfyingNeeds
Needs of both sides2 levels of need
Organizational or group level – Stated needsPersonal or individual level – Unstated needs
10 %
90 %
*Iceberg
STATED NEEDS VS. UNSTATED NEEDS
![Page 9: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/9.jpg)
5
Common ground as a process bridge
ALWAYS LOOK FOR COMMON GROUND
Locate & build common ground at a personal level and organized level
![Page 10: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/10.jpg)
6
has more influencing power than
A STATEMENT
A QUESTION
What questions should you ask?
How should You ask them?
When should you ask them?
Consider 3 points:1. Keep questions simple.2. Consider the effect on
climate3. Carefully monitor the
timing
• Open • Closed • Reflective• Hypothetical • 5 Whys
ALWAYS ASK QUESTIONS
![Page 11: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/11.jpg)
7Competitive Cooperative
Negotiation Style Spectrum
10 9 8 7 6 5 4 3 2 1 1 2 3 4 5 6 7 8 9 10
CONSCIOUSLY CHOOSE A STYLE
![Page 12: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/12.jpg)
8
TimePre negotiation timeTime to start/finish
Overall pacing/durationTime limits
Post negotiation time
PlaceLocationVenueSettingSeating
Facilities
MoodWord/phrasesTone/pacing
Body languageLanguage structure
Listening skills
Give power or take power.
All can be used in a RED or BLUE. Competitive Cooperative
CHOOSE A CLIMATE
![Page 13: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/13.jpg)
9 RECOGNIZE THE BALANCE OF POWER
![Page 14: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/14.jpg)
10
4 PHASES
Introductory phase in which parties develop their relationship through building early common ground
Differentiation phase in which parties investigate and explore their differences, present their positions and determine the limits of the areas of conflict. This phase is characterized by the parties moving apart.
Integration phase in which parties develop and review options and search for alternative solutions that could be used to solve problems and determine agreement. This phase is characterized by the parties moving together.
Settlement phase in which parties make final offers and lock-in commitment to the agreement.
MANAGE PHASES OF THE NEGOTIATION
![Page 15: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/15.jpg)
GLOBAL CONTEXT
![Page 16: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/16.jpg)
RFP Process today vs. 5/10 years ago much more complex
Complexity is rising everyday
Need to find new and innovative ways to address the challenges
Use partners and suppliers as contributors
1 INCREASING COMPLEXITY OF COST AND SERVE
![Page 17: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/17.jpg)
2 IT AS AN EFFICIENCY AND CUSTOMER EXPERIENCE DRIVER
- Need to leverage and embrace rather than resist
Example: Uber: Efficiency driver
![Page 18: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/18.jpg)
3 GROWING GLOBAL COMPETITION
- Need to compete or exit
Example: iPhone: Designed in USA, manufactured and assembled in Asia, then sold throughout the world
![Page 19: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/19.jpg)
4 STRATEGY: EFFICIENCY, CULTURE AND GROWTH
- Need to consistently look for opportunities to improve or enhance:
- Efficiencies company wide
- Corporate culture
- Growth opportunities
![Page 20: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/20.jpg)
5 LEADERSHIP IS PARAMOUNT
- Multiple examples of poor leadership exist today
- Wells Fargo
- BP
- Chipotle
Engaged and enlightened leadership is the key to success
![Page 21: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/21.jpg)
Continuous learning is critical to the success of both individuals and organizations
Unfortunately this has become a “lost art” since the great recession
But it provides a competitive advantage
6 CONTINUOUS LEARNING
![Page 22: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/22.jpg)
7 VELOCITY, AGILITY AND QUALITY
- Size and strength are no longer prerequisites for business success
- Today the ability to adapt quickly and apply new strategies is far more important
All are important
![Page 23: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/23.jpg)
8 ORGANIZATIONS MUST BECOME SOLUTION PROVIDERS
- Need to identify pain points and provide relief in the form of solutions
Need to provide solutions to real problems
![Page 24: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/24.jpg)
9 GLOBAL COMPETITION IS HERE TO STAY
- Will come in all shapes and sizes:
- Direct
- Indirect
- Hidden
- Undiscovered
Your competitors will compete with you!
![Page 25: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/25.jpg)
People are the most valuable resource – not just words
anymore
War for talent is real Engage talent at all levels in your organization
10 THE RIGHT PEOPLE IN THE RIGHT ROLES ARE KEY
![Page 26: LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN … · LEADERSHIP THOUGHTS FOR TODAY’S GLOBAL SUPPLY CHAIN CHALLENGES. Chris Hunter PRESIDENT & CEO CRS TEMPORARY HOUSING](https://reader033.vdocuments.us/reader033/viewer/2022042917/5f5906b93189052f592833e9/html5/thumbnails/26.jpg)
THANK YOUQUESTIONS?