Leadership RoundtableInformation Technology

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Agenda

1. DTS Strategy1. DTS Strategy

2. The Organization 2. The Organization

3. Recognition 3. Recognition

4. I.T. Roles 4. I.T. Roles

5. eGovernment5. eGovernment

6. Application Suite 6. Application Suite

7. Project Methodology 7. Project Methodology

8. Technical Info8. Technical Info

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The County Executive

DTS implements technologies that support the Mission of the County Executive:

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DTS Strategy

Mission:

MCG is a fully integrated Enterprise in which all County Government Departments and Offices have the ability to reliably access information in a secure environment to perform government services and functions essential to its citizens. 

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DTS Strategy

Vision:

Montgomery County will utilize IT to:

Enable our employees to provide quality services to our citizens and businesses,

Deliver information and services to community residents, and

Increase the productivity of government and citizens.

 

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DTS Strategy

Guiding Principles:

DTS plays a major role within the MCG community. DTS interfaces in many ways with virtually all departments and offices. In this critical position, DTS establishes high standards for leadership and best business practices in the information technology arena. The business conduct of all DTS personnel centers around our commitment and accountability to our customers.

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DTS Organizational Structure

CIO

ITPCC

EASDESOD

CISOStaff Support

Contract & NegotiationsCTOThe department has 174 employees with an FY08/09 operating budget of approx. $50M for various telecom, infrastructure, development projects and services.

EPMDETSD

Cable Office Mgmt. Svces

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DTS Organization Officers

Chief Information Officer [CIO], E. Steven Emanuel

Chief Technology Officer [CTO], Mike Knuppel

Chief Information Security Officer [CISO], Vacant

Enterprise Applications & Solutions Division [EASD], Ivan Galic

Enterprise Systems & Operations Division [ESOD], Dieter Klinger

Enterprise Telecommunication Services Division [ETSD], Max Stuckey

Enterprise Project Management Division [EPMD], Acting

Cable Communications Administrator, Vacant

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DTS Divisions

Enterprise Systems and Operations Division (ESOD)

Server Support Core Systems Public Safety Data Systems Operations Management Data Center Operations

Enterprise Applications and Solutions Division (EASD)

Client Computers Help Desk Services Applications Development & Integration System Services Geographic Information Services

Enterprise Telecommunications Services Division (ETSD)

Technical Services Business Services PBX Telephone Services Radio Communications Services Network Services

Enterprise Project Management Division (EPMD)

Project Requirements &  Management Team Project Management Office Planning Office

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Office of Cable & Communication Services

Administers the County’s cable and telecom franchise agreements

Resolves customer complaints Monitors quality of service Telecommunications Towers CCM PEG Network

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Awards & Recognitions

DTS received the following 2007/2006 Awards: Digital Counties Survey, 2007 National Will [CDG] Open Source Web Application Monitor-HEARTBEAT, [NaCo] Serving Up GIS Data for Emergency Managers, [NaCo] Targeting Programs & Enhancing Revenues with the Help of GIS,

[NaCo] Commercial Wireless Integration, [NaCo] Top County Websites, Grade A+ [Computerworld/NPRC] Peer Leadership & Professional Development in Information Security,

[IANETSEC] Technology Leadership, [PTI] Desktop Modernization, Honorable Mention [PTI] Public Safety Communications System and Commercial Wireless

Integration, Honorable Mention [PTI]

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Awards - Cable Office

The Cable Office received the following 2007/2006 Awards:

NATOA Government Programming Awards- 2007“Performance Moves” First Place – Performing Arts Category

Maryland Chapter of the American Planning Association – 2007

Marcom Awards – Honoring Excellence in Marketing Communications – 2007

“The Parks Show” – Gold Winner“Montgomery Plans”

International AVA Awards – 2007“Did You Know #16 – WSSC” Category of TV/Prog/Govt. Access – Gold“Montgomery Plans #5 – Building Great Communities” Category of TV/Programs/Government Access – Honorable Mention

 

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County IT Support

DTS is responsible for Infrastructure and Enterprise Systems

DTS interfaces with IT Teams across County departments

DTS Workgroups enable teamwork and inter-departmental collaboration

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What’s eGovernment?

Definition (Wikipedia)eGovernment - Electronic Government (also known as “eGov”, digital government or online government) refers to government’s use of information and communication technology (ICT) to exchange information and services with citizens, businesses, and other arms of government.

eGov Models: ▪ Government-to-Citizen/Customer (G2C)▪ Government-to-Business (G2B)▪ Government-to-Government (G2G)

DTS enables the County Government to utilize Information and Telecommunication technologies to provide efficient, convenient, and accessible services to County residents.

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An opportunity to improve the delivery of services

“Faster, better, cheaper”

Internet and telecommunication technologies, i.e., Web, IVR, etc.

eGov@Work!

DTS assists front-line Departments and Agencies with “eGovernment” initiatives

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Lines of Business (LoB)

DTS supports many lines of business (LoB) for County Government

The predominant LoBs are:

IntegratedJustice

PublicSafety

Education Administration

1. Law Enforcement Records Mgmt. System

2. States Attorney Case Mgmt. System

3. Corrections and Rehabilitation Info. Mgmt. System

4. Juvenile Justice Info. System (IJIS)

5. Arrest History Database (AHDB)

1. GUI Telephones for Emergency Operations Center (EOC)

2. Regional GIS Database for First Responders

3. Public Safety Communication Systems (PSCS)

1. FiberNet Education Initiative

2. CBT Security Training – ISATP

3. Digital TV Transition Media Campaign

4. FiberNet Montgomery College Network

1. Enterprise Resource Planning (ERP)

2. Customer Relationship Management (CRM)

3. Single Sign−on (SSO)

4. FiberNet II

SIGNIFICANT IT PROJECTS/INITIATIVES INCLUDE:

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Historical Perspective

1998

July2000

March

2000

Request to establish eCommerce program

eCommerce Manager hired

www.emontgomery.org launched with 5 interactive applications

New MCG Intranet Portal

https://portal.mcgov.org/

Nov2000

New MCG Home Page www.montgomerycountymd.gov

Jan2007

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Today…

DTS supports the County website montgomerycountymd.gov, an award winning portal servicing residents, businesses and the government.

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Online Applications Suite

Google SearchBrowseAloudReally Simple Syndication

(RSS)Property Tax Payment and

QueryPayment of Parking TicketsTransit Pass SalesOnline Contract LogLocal Small Business Reserve Program (LSBRP)Automated Bus SchedulesRecreation PaymentsBike Registration

Ball Fields RegistrationeSubscribeStreaming Audio & Video Registered Voter Polling Place LocatorStreetlight Outage ReportingPothole RepairSnow Plow StatusConference/Event Registration & PaymentLibrary ServicesNews & Press ReleasesMedia Advisories

(“NewsCenter”)

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Project Methodology

Main Steps of the Project Management Process

Initiate Plan Deploy & Transition

Design Execute & Control

Project Charter Business Case Stakeholder

Indentification Cost/Benefit

Analysis Preliminary

Requirements Communications

Plan

Project Mgmt Plan & Schedule

Change Mgmt Plan Quality Mgmt Plan Risk Assessment Detailed

Requirements Resource Plan Procurement Plan Configuration

Mgmt Plan

Architecture Document

System Design Security Design Network Plan Data Conversion

Plan Training Plan Testing Plan &

Test Cases

Coding / COTS Implementation

System Testing User Acceptance

Testing Disaster Recovery

Testing Security Review Peer & Project

Reviews

Deployment Plan Transition /

Support Plan Operations Plan System

Operational Post Mortem

Review / Lessons Learned

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Technical Information

Achieving economies of scale through standardization Enterprise Architecture Software Platforms Web Content Management Information Processing Section Administrative Procedures

(APs) AP6-7: June 2005, Information Resources Security AP6-2: Dec 2004, Use of County-Provided Cellular Telephone

Service AP6-1: June 2004, Use of the County-Provided Internet, Intranet, and

Electronic Mail Services Federal Standards Development / Maintenance Organizations Improving Citizen Involvement

Usability focus groups, conferences, trade shows, TV spots

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Future DTS Technology Innovations

Enterprise Resource Planning (ERP) – Planning Phase

Customer Relation Management (CRM) – Planning Phase

Thin Clients – Evaluation Phase

End-point/Desktop Encryption – Evaluation Phase