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Leadership

by Toronto Training and HR

November 2014

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CONTENTS3-4 Introduction5-6 Qualities which successful leaders possess7-8 Where should an effective board focus9-10 Principles of survival11-12 Steps for a launch platform13-14 Active listening15-16 Dealing with emotion17-20 The importance of talent21-22 Risk and leadership23-24 Things leaders can do to boost performance25-26 Competencies for transformational leadership27-28 Techniques to develop leaders29-32 Building leadership33-34 Errors made by leaders when setting goals35-36 Critical factors for organizational health37-38 Leadership strategies to improve engagement39-41 Recruitment and leaders42-45 Characteristics of a servant leader46-48 Insights for leaders49-50 Attributes for leaders of tomorrow51-52 Conclusion, summary and questions

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Introduction

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Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking15 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryHR support with an emphasis on reducing costs, saving time plus improving employee engagement and moraleServices for job seekers

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Qualities which successful leaders

possess

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Being open to othersInvesting time in othersListening to othersOffering encouragement to othersExpressing appreciation for others’ abilities

Qualities which successful leaders possess

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Where should an effective board focus?

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Strategy and talent oversightBoard compositionQuality of discussionRelationship with the President or CEO

Where should an effective board focus?

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Principles of survival

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Shift everyone’s thinkingIncrease employee efficiencyUpgrade your organizational chartLeaders need to leadEliminate stress

Principles of survival

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Steps for a launch platform

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Acquire; core skillsAccomplish; initiativesAchieve; credibilityNurture and leverage; relationships

Steps for a launch platform

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Active listening

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AcknowledgingParaphrasingEmpathizing

Active listening

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Dealing with emotion

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Offer data, information and research to balance the thought/emotion cycleLearn how to read emotional cuesTalk about feelings in a productive wayAsk powerful questionsProvide support to employees in ways that boost their confidence

Dealing with emotion

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The importance of talent

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Competence; invest in talentArticulatingAssessingInvestingTracking

The importance of talent 1 of 3

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Commitment; build an employee value proposition that motivates employees to give their discretionary effort to the organizationVisionOpportunityIncentivesImpactCommunityCommunicationFlexibility

The importance of talent 2 of 3

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Contribution; meaning making makes moneyIdentityPurposeRelationshipsWork environmentWork challengeLearningDelight

The importance of talent 3 of 3

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Risk and leadership

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Types of riskSteps to takeNatural disastersCounter the costs of disaster

Risk and leadership

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Things leaders can do to boost performance

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TrainingSupportCoaching and feedbackRole model

Things leaders can do to boost performance

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Competencies for transformational

leadership

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Contextual intelligenceStrategic intelligence

Competencies for transformational leadership

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Techniques to develop leaders

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Building trustEncouraging risk-takingCommunicationEngaging stakeholdersAllowing for feedback and reflectionSupporting social learning

Techniques to develop leaders

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Building leadership

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Why of leadership; create a case for effective leadershipWhat does an effective leader achieve?

Building leadership 1 of 3

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How of leadership; ensure that leaders do what they know they shouldSimplicityTimeAccountableResourcesTrackPerseveranceEmotion

Building leadership 2 of 3

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What of leadership; define what makes an effective leaderStrategyExecutionTalent managementHuman capital developmentPersonal proficiency

Building leadership 3 of 3

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Errors made by leaders when setting goals

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Backing away from tough expectationsEngaging in charadesAccepting seesaw tradesSetting vague or distant goalsNot establishing consequencesSetting too many goalsAllowing deflection to preparations, studies and research

Errors made by leaders when setting goals

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Critical factors for organizational health

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AccountabilityCapabilitiesCoordination and controlCulture and climateDirectionExternal orientationInnovation and learningMotivation

Critical factors for organizational health

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Leadership strategies to improve engagement

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Cultivate high trustModel core valuesEncourage debate and risk takingListen closelyLeverage strengths and mitigate weaknessesBe savvy about organizational nuancesImagine the future

Leadership strategies to improve engagement

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Recruitment and leaders

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Seek intelligent, driven peopleSeek evangelistic ‘believers’Hire ethical, high integrity playersCheck referencesTrust your intuitionBe decisive

Recruitment and leaders 1 of 2

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Compare the prospective candidate’s credentials against your management teamDon’t assume the candidate will acceptIntegrate and transition the new hireSeek referrals from your best hires

Recruitment and leaders 2 of 2

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Characteristics of a servant leader

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She values people through believing in people, by placing others' needs before her own, and through receptive, nonjudgmental listeningShe develops people by providing opportunities for learning and growthShe role-models appropriate behaviours

Characteristics of a servant leader 1 of 3

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She builds a sense of community through working collaboratively with othersShe values and respects others' differences At all times she displays authenticity She provides leadership by envisioning the future, taking initiative and clarifying objectives

Characteristics of a servant leader 2 of 3

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She shares leadership by facilitating a shared vision; she shares power and releases control

Characteristics of a servant leader 3 of 3

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Insights for leaders

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Start from the outside inValue is defined by the receiver more than the giverStrategy without organization is false hope; organization without strategy is mindless activityOrganization is not structure but capability

Insights for leaders 1 of 2

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Leadership matters more than leaderCulture from the outside in shifts from event to pattern to identityCulture may be embedded through an intellectual, behavioural and process agenda

Insights for leaders 2 of 2

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Attributes for leaders of tomorrow

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AuthenticityArticulationAlignmentAccountabilityAgility

Attributes for leaders of tomorrow

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Conclusion, summary and questions

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Conclusion, summary and questions

ConclusionSummaryVideosQuestions