Leadership & ManagementLeadership & Management

Discussion for Lesson 14:Discussion for Lesson 14:

Assertiveness and FeedbackAssertiveness and Feedback

  

Lesson 14Lesson 14Reading ObjectivesReading Objectives

  11..  TThe student will comprehend the following he student will comprehend the following

terms:terms: a.  a.  AssertivenessAssertiveness    b. b. AggressionAggression        c. c. AcquiescenceAcquiescence

2. 2. The student will know qualities associated The student will know qualities associated with assertiveness. with assertiveness.

  

Lesson 14Lesson 14Reading ObjectivesReading Objectives

  3.3. The student will comprehend the relationship The student will comprehend the relationship

among assertiveness, acquiescence and among assertiveness, acquiescence and aggressiveness and the impact of being aggressiveness and the impact of being assertive/aggressive/ acquiescent as a leader.assertive/aggressive/ acquiescent as a leader.

44. The student will know the term “Abilene . The student will know the term “Abilene Paradox.”Paradox.”

  

Lesson 14Lesson 14Reading ObjectivesReading Objectives

5.5. The student will comprehend some key The student will comprehend some key characteristics of effective feedback, the characteristics of effective feedback, the process involved in providing constructive process involved in providing constructive feedback and six tips for delivering feedback and six tips for delivering effective feedback.effective feedback.

  

Lesson 14Lesson 14Discussion ObjectivesDiscussion Objectives

11..  TThe student will comprehend the following he student will comprehend the following terms:terms:

a.  a.  AssertivenessAssertiveness    b. b. AggressionAggression        c. c. AcquiescenceAcquiescence

2.2. The student will know qualities associated with The student will know qualities associated with assertiveness. assertiveness.

  

Lesson 14Lesson 14Discussion ObjectivesDiscussion Objectives

3.3. The student will comprehend the The student will comprehend the relationship among assertiveness, relationship among assertiveness, acquiescence, and aggressiveness and acquiescence, and aggressiveness and the impact of being assertive/ the impact of being assertive/ aggressive/acquiescent as a leader.aggressive/acquiescent as a leader.

4.4. The student will know the term “Abilene The student will know the term “Abilene Paradox.”Paradox.”

Definition of TermsDefinition of Terms

Assertiveness:Assertiveness: Standing up for your rights while concurrently Standing up for your rights while concurrently

recognizing the right for others to do the samerecognizing the right for others to do the same

Aggression:Aggression: Achieving personal goals with a disregard or at the Achieving personal goals with a disregard or at the

expense of others’ goalsexpense of others’ goals

Acquiescence:Acquiescence: Avoiding conflict by giving up one’s own goals or by Avoiding conflict by giving up one’s own goals or by

expressing needs in an apologetic mannerexpressing needs in an apologetic manner

Qualities of AssertivenessQualities of Assertiveness

DirectnessDirectness Willingness to listenWillingness to listen Engaging in, rather than avoiding, situational Engaging in, rather than avoiding, situational

conflict to resolve misunderstandingsconflict to resolve misunderstandings OpennessOpenness The use of “I” statementsThe use of “I” statements Ability to say “No”Ability to say “No” PersistencePersistence

Relationship among Assertiveness, Relationship among Assertiveness, Acquiescence and AggressivenessAcquiescence and Aggressiveness

Assertiveness provides balance between Assertiveness provides balance between exclusively pursuing personal goals (aggression) exclusively pursuing personal goals (aggression) and completely deferring to others and completely deferring to others (acquiescence)(acquiescence) Assertiveness builds trust and mutual respectAssertiveness builds trust and mutual respect Aggression builds antagonism and destroys team Aggression builds antagonism and destroys team

building effortsbuilding efforts Acquiescence undermines respect for the leader and Acquiescence undermines respect for the leader and

trust sufferstrust suffers

““Abilene Paradox”Abilene Paradox”

Group mindset that occurs when someone Group mindset that occurs when someone suggests initiative that nobody really suggests initiative that nobody really supportssupports

Based on false assumption that Based on false assumption that silence silence denotes consentdenotes consent Members verbally support and take part Members verbally support and take part

believing everyone else wants to do it believing everyone else wants to do it

Key Characteristics of Key Characteristics of Effective FeedbackEffective Feedback

AccurateAccurate FrequentFrequent HelpfulHelpful DirectDirect SpecificSpecific DescriptiveDescriptive

TimelyTimely FlexibleFlexible Positive & NegativePositive & Negative Avoids BlameAvoids Blame Avoids Avoids

EmbarrassmentEmbarrassment Solves the problemSolves the problem

Process of Constructive FeedbackProcess of Constructive Feedback

Relates specifically toward providing Relates specifically toward providing feedback to othersfeedback to others

Intended to improve performance and to Intended to improve performance and to develop subordinatesdevelop subordinates

Delivering Effective FeedbackDelivering Effective Feedback

Positive feedback is helpfulPositive feedback is helpful Not sarcasticNot sarcastic DirectDirect SpecificSpecific DescriptiveDescriptive TimelyTimely FlexibleFlexible

Next ClassNext Class

Read: Leadership & Management,Read: Leadership & Management,

Chapter 15Chapter 15

SummarySummary

A leader is an assertive advocate for his/her A leader is an assertive advocate for his/her people, safety, ethical conduct and for what s/he people, safety, ethical conduct and for what s/he believes in.believes in.

Aggression or Acquiescence both serve to Aggression or Acquiescence both serve to undermine respect, trust and team building.undermine respect, trust and team building.

““Abilene Paradox” occurs when members of a Abilene Paradox” occurs when members of a group go along with an activity simply because group go along with an activity simply because they assume everyone else wants to.they assume everyone else wants to.

Questions?Questions?

Questions???Questions???