leadership is simple, followership is a challenge - lehigh university guest lecture

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© 2013 Joe Hessmiller Leadership is Simple The Challenge is Effective Followership

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Page 1: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

© 2013 Joe Hessmiller

Leadership is SimpleThe Challenge is Effective Followership

Page 2: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Joe Hessmiller

• Director, CAI • Over 30 years in IT; analyst, programmer,

project manager, business development, business unit manager, CIO.

• Worked with – and learned from - dozens of executives and managers from F500 corporations, large government agencies and the military in US and UK.

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Page 3: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Objective for Presentation

1. What Is Leadership?

2. What Is Followership?

3. Where Do You Start?

4. How To Get Others On Board?

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Why is this important?

Page 4: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

What Is Leadership?

• • • • • •

Page 5: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

What Is Leadership?

Dave Ulrich & Norm Smallwood, “What Is an Effective Leader?”, RBL Group, 2009

Page 6: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Traditional Leadership Proficiency Basics…

Dave Ulrich & Norm Smallwood, “What Is an Effective Leader?”, RBL Group, 2009

Page 7: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

…Are Nothing WithoutLeadership Differentiation

“Leaders need to have the Leadership Code building blocks to be effective and they need to know their organization’s unique brand…”

Customize Your Style to the Organization

Dave Ulrich & Norm Smallwood, “What Is an Effective Leader?”, RBL Group, 2009

Page 8: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

But, Remember Collins “Bottom Line” Leadership Key: The Hedgehog Concept

• What Can You Be “Best in the World” At?• What Is Your Denominator?• What Are You Passionate About?

Page 9: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

What Is Followership?

• • • • • •

Page 10: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Warren Bennis: No Leadership Without Followership

“…the longer I study effective leaders, the more I am convinced of the underappreciated importance of effective followers..”

Warren Bennis, Distinguished Professor of Business Administration at the University of Southern California School of Business Administration, THE

DILEMMA AT THE TOP; Followers Make Good Leaders Good, 1989

Page 11: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Leaders Need Effective Followers

“Executives who ignited transformations from good to great did not first figure out where to drive the bus, then get the right people to take it there. Instead, they got the right people on the bus and then figured out where to drive it.”

Jim Collins, “Good to Great”, 2001

Page 13: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Follower Types

Page 14: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

10 Rules of Effective Followership

1. Be Coachable

2. Anticipate Needs

3. Seize the Initiative

4. Offer Solutions, Not Problems

5. Be Goal Driven, Not Interrupt Driven

Page 15: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

6. Do More Than Expected, But Not More Than You Should

7. Earn Trust Through Consistent Dependability

8. Communicate Proactively and Honestly

9. Be Loyal

10.Be Compassionate

10 Rules of Effective Followership

Page 16: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Another Point of View…Follower Relationship Dynamic

Page 17: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Performance Initiative

• Working Effectively With Others• Embracing Change• Doing the Job (Competence)• Seeing Oneself As A Resource

Page 18: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Relationship Initiative

• Building Trust• Communicating Courageously• Identifying with the Leader• Adopting the Leader’s Vision

Page 19: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Enough “Theory” Where Do You Start?• • • • • •

Page 20: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Understand Leadership Skill Cycle

IDENTIFY

Problems

CONCEIVE

Solutions

PRIORITIZE

Plans

IMPLEMENT

Capabilities

PRODUCE

Results

Results Problems

Solutions

Plans

Capabilities

ENABLE

Collaboration

ENSURE

Contol

Page 21: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Start Making Things Happen and Sustaining the Change

IMPLEMENT

Capabilities

PRODUCE

Results

Page 22: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

The Causes of Project Failure Are Known.

Where to Start? Focus on the Conditions for Success

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Page 23: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Show Your Care About Monitoring the Key Data• Results Data – data that measures

attributes of the product to be delivered.– Costs, Times, Quantities, Quality

• Conditions Data – data that measures the attributes of the process that produces the product to be delivered.– Capability, Commitment, Collaboration

Page 24: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Be Prepared to Communicate Through Common Understanding

Automotive Engineers Long Ago Defined the Critical Measures for Safe, Effective Engine Operation.

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Page 25: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

The Basic Automobile Dashboard

Automotive Gauge

Odometer

Clock

Fuel Level

Speedometer

Tachometer

Oil Pressure

Oil Temperature

Water Pressure

Water Temperature

Voltmeter

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Page 26: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

What Questions Are We Asking?

Automotive Gauge Asks the Question

Odometer How far have we gone?

Clock How much time has it taken?

Fuel Level How far can we go?

Speedometer How fast are we going now?

Tachometer How intensely is engine working?

Oil Pressure Do we have enough ‘lubrication’ to keep parts working well together?

Oil Temperature How smooth are interactions?

Water Pressure Do we have enough coolant to keep the engine producing?

Water Temperature How effective is the coolant in keeping the engine cool?

Voltmeter Is enough energy being applied to the other important systems?

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Page 27: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

What Measures What?

Automotive Gauge Asks the Question To MeasureOdometer How far? Deliverables Delivered

Clock How long? Duration

Fuel Level How much further? Input Units Available

Speedometer How fast? Deliverables per Unit of Time

Tachometer How intensely? Effort Intensity

Oil Pressure Do we have enough lubrication to smooth interactions?

Supply of Lubricant to Smooth Interaction Between Components

Oil Temperature How smooth are interactions? Ability of Lubricant to smooth Interaction Between Components

Water Pressure Do we have enough coolant to keep the engine producing?

Supply of Coolant to dissipate excess engine heat

Water Temperature How effective is the coolant in keeping the engine cool?

Ability of Coolant to dissipate engine heat

Voltmeter Is enough energy being applied to the other important systems?

Ability to Support other Control and Comfort Systems

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Page 28: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

Relating to the “Real World”

To MeasureAutomotive Metric Service Measures

Deliverables Delivered Miles Service Level Achieved, Function Point Delivered

Duration Hour Hour

Input Units Available Gallons Resource Hour

Deliverables per Unit of Time Miles Per Hour Earned Value Per Clock Hour

Effort Intensity RPM Hours Worked Per Week/Available Hours

Supply of Lubricant to Smooth Interaction Between Components

PSI Stakeholder Interaction Satisfaction

Ability of Lubricant to Smooth Interaction Between Components

Degrees Number of Open Issues from Stakeholder Interactions

Supply of Coolant to dissipate excess engine heat

PSI Duration to Close Issues

Ability of Coolant to dissipate engine heat

Degrees Number of Escalated Issues

Ability to Support other Control and Comfort Systems

Volts On Time Process Deliverables (Status, Reporting, Training)

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Page 29: Leadership is Simple, Followership is a Challenge - Lehigh University Guest Lecture

The World Is Increasingly Complex. Simplify It. Lead It.

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Good Luck. We’re Counting on You.