leadership is simple, followership is a challenge - lehigh university guest lecture
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TRANSCRIPT
© 2013 Joe Hessmiller
Leadership is SimpleThe Challenge is Effective Followership
Joe Hessmiller
• Director, CAI • Over 30 years in IT; analyst, programmer,
project manager, business development, business unit manager, CIO.
• Worked with – and learned from - dozens of executives and managers from F500 corporations, large government agencies and the military in US and UK.
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Objective for Presentation
1. What Is Leadership?
2. What Is Followership?
3. Where Do You Start?
4. How To Get Others On Board?
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Why is this important?
What Is Leadership?
• • • • • •
What Is Leadership?
Dave Ulrich & Norm Smallwood, “What Is an Effective Leader?”, RBL Group, 2009
Traditional Leadership Proficiency Basics…
Dave Ulrich & Norm Smallwood, “What Is an Effective Leader?”, RBL Group, 2009
…Are Nothing WithoutLeadership Differentiation
“Leaders need to have the Leadership Code building blocks to be effective and they need to know their organization’s unique brand…”
Customize Your Style to the Organization
Dave Ulrich & Norm Smallwood, “What Is an Effective Leader?”, RBL Group, 2009
But, Remember Collins “Bottom Line” Leadership Key: The Hedgehog Concept
• What Can You Be “Best in the World” At?• What Is Your Denominator?• What Are You Passionate About?
What Is Followership?
• • • • • •
Warren Bennis: No Leadership Without Followership
“…the longer I study effective leaders, the more I am convinced of the underappreciated importance of effective followers..”
Warren Bennis, Distinguished Professor of Business Administration at the University of Southern California School of Business Administration, THE
DILEMMA AT THE TOP; Followers Make Good Leaders Good, 1989
Leaders Need Effective Followers
“Executives who ignited transformations from good to great did not first figure out where to drive the bus, then get the right people to take it there. Instead, they got the right people on the bus and then figured out where to drive it.”
Jim Collins, “Good to Great”, 2001
Your Goal?
BE ONE OF THOSE PEOPLE ON THE BUS
The Future Express
Follower Types
10 Rules of Effective Followership
1. Be Coachable
2. Anticipate Needs
3. Seize the Initiative
4. Offer Solutions, Not Problems
5. Be Goal Driven, Not Interrupt Driven
6. Do More Than Expected, But Not More Than You Should
7. Earn Trust Through Consistent Dependability
8. Communicate Proactively and Honestly
9. Be Loyal
10.Be Compassionate
10 Rules of Effective Followership
Another Point of View…Follower Relationship Dynamic
Performance Initiative
• Working Effectively With Others• Embracing Change• Doing the Job (Competence)• Seeing Oneself As A Resource
Relationship Initiative
• Building Trust• Communicating Courageously• Identifying with the Leader• Adopting the Leader’s Vision
Enough “Theory” Where Do You Start?• • • • • •
Understand Leadership Skill Cycle
IDENTIFY
Problems
CONCEIVE
Solutions
PRIORITIZE
Plans
IMPLEMENT
Capabilities
PRODUCE
Results
Results Problems
Solutions
Plans
Capabilities
ENABLE
Collaboration
ENSURE
Contol
Start Making Things Happen and Sustaining the Change
IMPLEMENT
Capabilities
PRODUCE
Results
The Causes of Project Failure Are Known.
Where to Start? Focus on the Conditions for Success
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Show Your Care About Monitoring the Key Data• Results Data – data that measures
attributes of the product to be delivered.– Costs, Times, Quantities, Quality
• Conditions Data – data that measures the attributes of the process that produces the product to be delivered.– Capability, Commitment, Collaboration
Be Prepared to Communicate Through Common Understanding
Automotive Engineers Long Ago Defined the Critical Measures for Safe, Effective Engine Operation.
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The Basic Automobile Dashboard
Automotive Gauge
Odometer
Clock
Fuel Level
Speedometer
Tachometer
Oil Pressure
Oil Temperature
Water Pressure
Water Temperature
Voltmeter
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What Questions Are We Asking?
Automotive Gauge Asks the Question
Odometer How far have we gone?
Clock How much time has it taken?
Fuel Level How far can we go?
Speedometer How fast are we going now?
Tachometer How intensely is engine working?
Oil Pressure Do we have enough ‘lubrication’ to keep parts working well together?
Oil Temperature How smooth are interactions?
Water Pressure Do we have enough coolant to keep the engine producing?
Water Temperature How effective is the coolant in keeping the engine cool?
Voltmeter Is enough energy being applied to the other important systems?
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What Measures What?
Automotive Gauge Asks the Question To MeasureOdometer How far? Deliverables Delivered
Clock How long? Duration
Fuel Level How much further? Input Units Available
Speedometer How fast? Deliverables per Unit of Time
Tachometer How intensely? Effort Intensity
Oil Pressure Do we have enough lubrication to smooth interactions?
Supply of Lubricant to Smooth Interaction Between Components
Oil Temperature How smooth are interactions? Ability of Lubricant to smooth Interaction Between Components
Water Pressure Do we have enough coolant to keep the engine producing?
Supply of Coolant to dissipate excess engine heat
Water Temperature How effective is the coolant in keeping the engine cool?
Ability of Coolant to dissipate engine heat
Voltmeter Is enough energy being applied to the other important systems?
Ability to Support other Control and Comfort Systems
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Relating to the “Real World”
To MeasureAutomotive Metric Service Measures
Deliverables Delivered Miles Service Level Achieved, Function Point Delivered
Duration Hour Hour
Input Units Available Gallons Resource Hour
Deliverables per Unit of Time Miles Per Hour Earned Value Per Clock Hour
Effort Intensity RPM Hours Worked Per Week/Available Hours
Supply of Lubricant to Smooth Interaction Between Components
PSI Stakeholder Interaction Satisfaction
Ability of Lubricant to Smooth Interaction Between Components
Degrees Number of Open Issues from Stakeholder Interactions
Supply of Coolant to dissipate excess engine heat
PSI Duration to Close Issues
Ability of Coolant to dissipate engine heat
Degrees Number of Escalated Issues
Ability to Support other Control and Comfort Systems
Volts On Time Process Deliverables (Status, Reporting, Training)
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The World Is Increasingly Complex. Simplify It. Lead It.
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Good Luck. We’re Counting on You.