Leadership in the Digital World Lisa FrazierJune 2016

Challenge of our time… …becoming agile leaders capable of navigating fast paced, non-linear change successfully.

Rapid, non-linear change is materially impacting strategies of organisations

Global warmingEconomic globalisation

The rate of change we are experiencing today is the slowest rate of change we will experience going forward.

US Technology Adoption 10-90%

Digital usage is rapidly increasing: Mobile usage ~3 hrs/day up from <1 hr/day 5 years ago

0.2 0.3 0.4 0.3 0.3 0.3 0.3 0.4

2.2 2.3 2.4 2.6 2.5 2.3 2.4 2.4

0.3 0.3 0.4

0.8 1.6

2.3 2.6

2.8

0

1

2

3

4

5

6

2008 2009 2010 2011 2012 2013 2014 2015 YTD

Mobile

Desktop / Laptop

Other connceted devices

Time spent per adult user per day with Digital Media, USA 2008 – 2015 YTD

Hours/Day

Source: eMarketer …which is driving the now economy

Digital World: What and How has changed…

Source: Company logos; www.startribune.com/practice-simulators-are-like-3D-games-for-surgeons; CCS Insights,

The workforce is changing: Freelancers represent fast growing segment of US workforce

Source: Upwork, Freelancing in America 2015

16

27

10 10 9 10

7

12 12

22

10 11 11 12 10

13

0

5

10

15

20

25

30

18-24 25-34 35-39 40-44 45-49 50-54 55-59 60+

Freelancers

US workforce

Percent(%)

Freelance workers by age, USA 2015

Millennials represented the largest segment of the workforce in 2015, their views are different

Source: PwC; Millennials at work

4 1 1

2 2

3 3

4 5

6 6

8 14

19 22

0 5 10 15 20 25

I'd prefer no benefits and higher wages Time off to do community/charity work

Access to low interest loans/borrowing options Free child care

Subsidised travel costs Maternity/Paternity benefits

Assistance in clearing student related debts Company car

Financial assistance with housing Greater vacation allowance

Pension scheme or other retirement funding Free private healthcare

Cash bonuses Fexible working hours

Training and development

Which three benefits would you most value from an employer? Survey, 2015

Expectations of leaders have increased Senior leaders need to evolve and adopt a follower-centered leadership style:•  Working for the success of your team members (above

yourself)•  Actively listening to your team•  Be a good follower

The 3Cs of digital leadership help achieve agility in leadership 1.  Curiosity2.  Culture

3.  Courage

Inspire curiosity: •  Think like an artist, be creative •  Know you will always be in beta •  Measure and learn

“I have no special talents. I am only passionately curious” – Albert Einstein

Curiosity creates many opportunities

Create a living culture that: •  Defines how your organization operates •  Enables ‘Alex’ entrepreneurism •  Celebrates achievement

“When there is no enemy within, the enemies outside cannot hurt you” – African proverb

Culture gets stuff done (or not)

Show and inspire courage: •  No more “boxes” •  Stand up and speak and sit down and listen •  Dream and work like migrants and explorers

“Do just once what others say you cannot do, and you will never pay attention to their limitations again” – Captain James Cook

Be Courageous

Mary Meeker said: While Consumer Internet Entrepreneurs Often Pursue Personal Passion…

‘Enterprise’ Internet Entrepreneurs Often Pursue Prior Company Pain Points

Why not lead to achieve both?