leadership communication, 4th edition by deborah j. barrett lectures based on leadership...

Leadership Communication, 4th edition by Deborah J. Barrett

Lectures Based on Leadership Communication, 4th edition

By Deborah J. Barrett, Ph.D.

Copyright © 2014 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill Education.

Emotional Intelligence and Interpersonal Skills for Leaders


Discussion Topics

Understanding emotional intelligence (EI)

Appreciating personality differences

Improving non-verbal communication skills

Increasing listening ability

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Defining Interpersonal Skills and Emotional Intelligence

Interpersonal skills are displayed and judged by how well we interact with others both verbally and non-verbally

The ability to interact effectively depends on emotional intelligence (EI), which is our ability to identify and manage emotions in ourselves and in others

The relationship of EI to interpersonal skills resembles that of IQ to the ability to demonstrate problem solving acumen

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EI Includes Understanding the Self and Others

Be aware of, understand, and express yourself

Be aware of, understand, and relate to others

Deal with strong emotions and control impulses

Adapt to change and solve problems of a personal or a social nature

Emotional Intelligence is the ability to identify and manage emotions in ourselves and in others.

Source: R. Bar-On and J.D.A. Parker, eds. 2000. Handbook of Emotional Intelligence. San Francisco: Jossey-Bass. 8-4


Discussion Topics

Understanding emotional intelligence (EI)

Appreciating personality differences



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Appreciating Personality Differences Assists in Establishing EI

Knowing your personality type and that of others contributes to the EI needed to lead others and contributes to better team dynamics, personal development, and conflict management

The most frequently used personality profile in business is the Myers-Briggs Type Indicator (MBTI ®): Psychological profile based on Jungian

psychology and the analysis of preferences 8 dichotomies in 16 combinations

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The MBTI® Dichotomies

How we interpret the world

Sensing (S) vs. iNtuition (N)

How we make decisionsThinking (T) vs. Feeling (F)

How we approach life

and workJudging (J) vs. Perceiving (P)

How we are energized

Extroversion (E) vs. Introversion (I)

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Extraverts vs. Introverts(How we are energized)

External Breadth Interaction External Events Expressive Gregarious Blurt it out People, things Speak to Think Do-think-do

Internal Depth Concentration Internal

Reactions Contained Reflective Keep it in Thoughts, ideas Think to Speak Think-to-do

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Sensing vs. iNtuiting(How we interpret the world)

The Five senses

What is real Present Tangible Using

established skills

Utility Step by step Actual Facts Practical

The 6th sense What could be Novelty Future Conceptual Insights Theoretical Fantasy Ingenuity General Leaps about

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Thinking vs. Feeling(How we make decisions)

Head Logical

system Objective Reason Laws Firm but fair Just Clarity Critique Detached

Heart Subjective Mercy Empathy Compassionate Circumstances Humane Harmony Appreciate Involved

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Judging vs. Perceiving(How we approach life and work)

Control Run one’s life Set goals Decisive Resolved Organized Structured Definite Scheduled Product focus

Flow Adapts Let life happen Wait & See Flexible Scattered Open Tentative Spontaneous Process focus

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Discussion Topics

Understanding emotional intelligence (EI) Appreciating personality differences



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Types of Non-Verbal Communication

1. Appearance – looks, dress, grooming

2. Paralanguage – vocal cues that accompany speech, such as volume, pitch, and rate

3. Kinesics – body movements, such as gestures, posture, head movement

4. Occulesics – eye movement, such as eye contact or looking away

5. Proxemics – where you stand in relationship to others

6. Facial expressions – smiles, frowns, sneers

7. Olfactics – smells

8. Chronomics – the way time is used

Non-verbal communication includes the following:

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Body Language Affects Trust

Communication is 60 to 80% body language, including 35% voice

Words and body language need to be consistent to build trust and relationships

For some cultures, body language is more important than in others, but in all, it can help or hurt communication

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1. Smiling too often or when not appropriate or not smiling at all

2. Using gestures not consistent with message

3. Standing or sitting small or crouching

4. Sitting back from the table

5. Tilting your head, raising your eyebrows

6. Not maintaining eye contact or maintaining it too aggressively

7. Placing your computer or bag on the table

8. Not touching web to web in a handshake

Be Aware of Non-Verbals that Hurt Ethos

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Discussion Topics

Understanding emotional intelligence (EI) Appreciating personality differences



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Levels of Listening

17 Source: Madelyn Burley-Allen. Listening: The Forgotten Skill.

Level 3 – “Listening in spurts”

Level 2 – “Hearing words, but not really listening”

Level 1 – “Emphatic listening”

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Five Tips for Empathic Listening

1. Provide undivided attention. Avoid “multi-tasking” or “rapid refocus.”

2. Be non-judgmental. Don’t minimize or trivialize the speakers’ issues.

3. Read the speaker. Observe emotions behind words. Is the speaker angry, afraid, frustrated, or resentful. Respond to emotions as well as words.

4. Be Quiet. Don’t feel you must have an immediate reply. Often if you allow for some quiet after the speaker has vented, he or she will break the silence and offer a solution.

5. Test your understanding. Ask clarifying questions and restate what you perceive the speaker to be saying.

Source: http://www.lifehack.org/articles/communication/5-tips-for-empathetic-listening.html 8-18

http://www.lifehack.org/articles/communication/5-tips-for-empathetic-listening.html


Approaches to Indicating Listening

ApproachNon-verbal attending

Verbal attending

Asking questions

Action Eye contact Body language Use of silence Minimal encouragers

Open questions: how? what? could? would?

Closed questions: is? are? do? did?

Why questions: open and closed

Source: Adapted from Interactive Skills Program, Dalva Hedlund and L. Bryn Freedman, Cornell University Cooperative Extension Service. Retrieved from www.thenearestshore.org/ReflectiveListening/Active%20Listening.DOCNovember 2006.

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http://www.thenearestshore.org/ReflectiveListening/Active%20Listening.DOC


Approaches to Indicating Listening (continued)

ApproachFocusing

Reflecting

Summarizing

Action Determine if it is speaker, topic,

other person, listener

Reinforce and support the speaker

Clarify meaning of communications

Reflect factual or feeling content

Recapitulate for easier remembering Show relationship of main points

Go to beginning of discussion

Summarize in mid-discussion

Draw together main points at end

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Discussion Summary

Transformational leaders understand and demonstrate emotional intelligence

Understanding personality differences enhances a leader’s ability to lead and work with others

Effective leadership communication requires strong non-verbal skills and listening ability

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leadership communication, 4th edition by deborah j. barrett lectures based on leadership...

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