leadership and management skills for new manager & supervisor

DUBAI

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The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc

An Intensive 5 - Day Seminar On

Leadership and Management Skills for New Manager & Supervisor

03 - 07 April 201618 - 22 December 2016

www.euromatech.com(Certificate No:1007049195)

ISO 9001:2008 Certified

(Certificate No: 1078694951)

ISO 29990


Leadership and Management Skills for New Manager & Supervisor03 - 07 April 2016, Dubai | 18 - 22 December 2016, Dubai

Fees : US$ 4,500

Middle East Office : Telephone : +971 4 4571 800 | Fax : +971 4 4571 801 | e-mail: [email protected] | www.euromatech.com

www.euromatech.com

INTRODUCTIONThis programme provides an understanding of theissues which allow for effective management andsupervision, such as proactive planning, understandingofcustomerrelations,effectivetimemanagement,propercommunication and understanding human interaction,helping new managers/supervisors know how to useproductiveleadershipandmanagementtechniques.

WHO SHOULD ATTEND?• Personnelwhohaverecentlybeenappointedtoanew

managementorsupervisoryposition

• Those who are desirous of a supervisory positionor those established supervisors who have not hadformalsupervisorytraining

• Thosewhoareresponsibleformanaginganytypeofgroup or team and representatives of all functionaldisciplines from any type of industry, business ororganization,includingtheserviceindustry

PROGRAMME OBJECTIVES• Understand and develop skills necessary for new

managers/supervisors

• Learn the importance of managing with strategicthinking

• Learn how to set goals and plan effectively andefficiently

• Develop ability to establish a customer focus inmanagement

• Develop positive interpersonal techniques for betterpeoplerelationships

• Improvetheirabilitytomakehigherqualitydecisions

• Apply concepts of team building, team performanceandmotivation

• Learnhowtoestablishandmaintaintimemanagementtechniques

• Understand the role of stakeholders and learntechniquesofstakeholdermanagement

• Understandhowtodevelopproductivecommunicationtechniques

• Understandtheimportanceofperformancestandards,goalsandobjectives

• Develop improvementplans toaccomplishworkandimproveperformance

TRAINING METHODOLOGYThis programme is an interactive mixture of lecture,discussion, activities and practice on management andsupervisory skills. It provides definitions, examples,discussionandactivitiesdesignedtopromoteskillbuildingwith interaction and discussion among participants.Activities and work on practice case studies are usedto deliberately highlight the concepts taught and allowparticipantstopracticenewskills.

PROGRAMME SUMMARYNew managers and supervisors are in a unique roleof being able to direct andmanage a group of people,but at the same time are learning the best methods ofleadershipandmanagement.Thisprogrammeisdesignedtogiveparticipantsanunderstandingofkeymanagementand supervisory leadership skills, methods, processesand procedures, as well as practice on techniques.The principles used are easily adapted to any type oforganisationorindividual’smanagementrole.

U.K. Office : Telephone +44 151 709 7100 | Fax +44 151 709 7181 | e-mail: [email protected] | www.euromatech.com

PROGRAMME OUTLINE

DAY 1

LEADERSHIP SKILLS REQUIRED OF A NEW MANAGER/SUPERVISOR

• Identification of management and supervisoryleadership skills

• Challengessupervisorsface indynamic,changingorganisations

• Identifyingthelifecycleoforganisations• The role of leadership in today’s successful

organisat ions• Understandingtheroleofstrategicmanagementin

leadership• Theimportanceinleadershipofacustomerfocus

DAY 2

IMPORTANCE OF GOAL SETTING AND PLANNING MANAGEMENT FOR A MANAGER/SUPERVISOR

• Developinggoalsandobjectivesthatalignwiththecompany’sbusinessplan

• Developing a concept of planning based onstandardised principles

• Identifying the role of stakeholders in effectiveplanning

• Usingaplanningprocesstosetplanninggoalsandgetworkstarted

• Integrating initiating objectives, scope, workstructure and management planning

DAY 3

TIME MANAGEMENT AND COMMUNICATION AS EFFECTIVE DISCIPLINES FOR NEW MANAGERS/SUPERVISORS

• Determininghowperson’sstyleofworkaffectstimemanagement

• Usingaprocesstoidentifytimeissuesandsolutionstotheissues

• Learning how empowerment is used in timemanagement

• Importance of leadership and communicationmethods

• Learning the impact of verbal and non-verbalcommunication

• Developinganactivelisteningcommunicationstyle

DAY 4

HOW NEW MANAGERS/SUPERVISORS BUILD EFFECTIVE INTERPERSONAL INTERACTIONS

• Characteristics of interpersonal interaction forindividuals

• Identificationofthepersonalinteractionstyles• Individualstrengthsandchallengesofinterpersonal

interactionstyles• Successfulinterpersonalinteractiondevelopstrust• Stagesof teamdevelopmentand thesupervisor’s

roleineach• Understandinghowpeopleworkbetterusingvaried

interactiontypes

DAY 5

DEVELOPING PERSONAL AND WORK GROUP IMPROVEMENT PLANS

• Encouraging innovation and improvement as asupervisor

• Understandinginterpersonalworkgroupdynamics• Identification of change processes and human

change• Dealingwithpeoplewhodonotwantchange• Developing an action plan for personal and work

group improvement

www.euromatech.com(Certificate No:1007049195)


(Certificate No: 1078694951)

ISO 29990


Seminar Registration Details

YOUR DETAILS

METHOD OF PAYMENT

SEMINAR DETAILS

EASY WAYS TO REGISTER

Disclaimer

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DocumentationHigh Quality material has been prepared by the Seminar Leader for distribution to delegates.In addition a special note pad to facilitate note taking will be provided.

CertificatesA Certificate of Completion will be issued to those who attend & successfully complete the programme.

Schedule07:30 – 08:30 Welcome08:30 – 10:15 First Session10:15 – 10:30 Coffee Break10:30 – 12:15 Second Session12:15 – 12:30 Coffee Break12:30 – 14:00 Third Session14:00 – 15:00 Lunch15:00 – 16:00 Open Session

FeesThe Fee for the seminar, including instruction materials, documentation, lunch, coffee/tea breaks & snack is:

Hotel AccommodationEuroMaTech has negotiated special rates for a limited number of rooms in the hotel. Early registration will help to secure a room at the reduced rate.

Registration & PaymentPlease complete the registration form on this page & return it to us together with your cheque made payable to EuroMaTech.

For Further Information, Contact Your Nearest EuroMaTech Office:

U.K. Office109 Mount PleasantLiverpool L3 5TF, United KingdomTelephone +44 151 709 7100 Fax +44 151 709 7181e-mail: [email protected] http://www.euromatech.com

Middle East OfficeP.O.Box 74693, Dubai, United Arab EmiratesTelephone : +971 4 4571 800 Fax : +971 4 4571 801e-mail: [email protected] http://www.euromatech.com

EuroMaTech reserves the right to alter the content, location of the Seminar, or the identity of the speakers in case of events beyond our control.

Telephone: +971 4 4571800 to provisionally reserve your place.

Fax your completed registration form to: +971 4 4571801

E-mail to us : [email protected]

Complete & return the booking form with cheque to:EuroMaTech P.O.Box 74693, Dubai - U.A.E.

Leadership and Management Skills forNew Manager & Supervisor

£ 03 - 07 April 2016, Dubai£ 18 - 22 December 2016, Dubai

Please register me on theComplete & Mail or fax to EuroMaTech at the address given below

Cancellation PolicyRequest for seminar cancellation must be made in writing & received at EuroMaTech three weeks prior to the seminar date. A U.S.$250/- processing fee will be charged per delegate for each cancellation. Thereafter, we regret that we are unable to refund any fees due, although in such cases we would be happy to welcome a colleague who would substitute for you.

US$ 4,500/ = per delegate

leadership and management skills for new manager & supervisor

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