leadership and communication
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Leadership and Communication. Chapter 7 HPR 323. What is Communication?. Communication is a process of exchange that is directed toward conveying meaning and achieving understanding between individuals that leads to changes in behavior of the receiver or receivers. - PowerPoint PPT PresentationTRANSCRIPT
Leadership and Leadership and CommunicationCommunicationLeadership and Leadership and CommunicationCommunication
Chapter 7Chapter 7HPR 323HPR 323
What is Communication?
• Communication is a process of exchange that is directed toward conveying meaning and achieving understanding between individuals that leads to changes in behavior of the receiver or receivers.
Two types of Communication
• Interpersonal communication is the process of transferring information and influencing the behavior of people on a one-to-one basis.
• Organizational communication is the way by which an agency transmits information to its staff and participants concerning its goals.
What is transactional communication?
• Involves more than telling or talking at another individual.
• Implies that communication is two-way interaction rather than one-way and, therefore, affects the sender as well as the receiver.
• Suggests that people are both sending and receiving messages.
Functions of Communication
• Persuasion and Influence
• Information• Social and
Expressive Relations
• Conflict Resolution
Physical and Personal Factors influencing perceptions
• Environment• Personal Goals• Values• Past Experiences• Personal Evaluation
of Hearsay• Social relationships
Active Listening• Implies active
participation on the part of the listener rather than merely passive absorption of comments made by others.
How to develop Active Listening Skills
• Learn to listen to yourself.• Learn to listen accurately and
completely• Learn to read body language• Learn to listen courteously.• Learn to give and gather feedback• Learn to accept different viewpoints
Technical Barriers to effective communication
• Communication overload• Cultural Differences• Knowledge of what you
say• Meanings associated
with words, jargon and professional nomenclature
• Semantic Language• Short-circuiting• Timing