Leaders Solving Business Problems

(Through Technology)

Kris KutcheraPresentation to the Technology Executive Leadership Academy

6/17/2009

Background• Education

– BS Zoology, Business Programmer Certificate, MBA• Boeing

– Development excellence, training• Cap Gemini

– Projects, management, client relationships• Washington Natural Gas

– Team, relationships, leadership, governance, contribution

• Fluke– Executing strategy, process improvement

• F5 Networks– Start up strategy, networks

• Alaska Airlines– Team, relationships, strategy, innovation, leadership,

contribution

Teaching & People

Development

Applying Logic,

Analysis & Process

Being Part of a Team

Building Relationshi

ps

Contribution

Waitress

Tutor

Lab Tech

Boeing Programmer

Boeing Trainer

Cap Gemini Consulting

Washington Natural Gas

Fluke

F5 Networks

Alaska Airlines

“Efficiency is doing things right; effectiveness is doing the right

things.” - Peter Drucker

Who Are Our Customers?The flying public is our ultimate customer.

We make flying easy and personal, and help Alaska and Horizon fly safe and on time, reduce costs and increase revenue.

IT

Flying Public

IT

Competition

AAG

How We Serve Our Customers

Deliver

Support

Innovate

Projects Are Investment Decisions

Select the best investments

Focus precious resources to execute company strategy

Balance the portfolio for maximum return

Measure business results

Deliver

A high performing team and business partnerships make it all happen

The right peopleDiversity &

inclusionCollaborative

leadership teamShared purpose &

visionCustomer focusProcess

accountabilityContinuous

learning

Organization

IT Business

Getting Started in a New Job• Understand your boss’ expectations• Learn the company strategy• Learn the industry• Assess the organization and start building

relationships– Interview key leaders/customers– Interview your team members

• Inventory projects and status• Identify serious issues (innovation, delivery,

support, team, customer relationships)• Create an organizational development plan (like a

project plan)• Define your objectives / goals based on this plan

Executive /Customer Interviews• What are your long term / short term business

objectives?• What are your biggest challenges?• What should IT be providing? • How well is IT meeting these expectations?• What changes do you think need to be made?• What roadblocks or challenges do you think

need to be overcome? • How is <IT liaison/manager> doing?• Do you have any other feedback?

Direct Reports• Emotionally intelligent (Goleman)

– Self awareness, self management, social awareness, relationship management

• Customer focused• Employee development focused• Solution focused• Project management• Collaborative• Technically knowledgeable• Ownership mindset• Drive to contribute

CIO Time Allocation80% external

– Customer relationships– Industry knowledge– Company strategy– Aligning IT strategy with

company strategy– Cross-divisional

initiatives (overhead reduction)

– Marketing IT– Peer groups– External partnerships– Diversity leader– Mentor

20% internal – People development– Team building– IT strategy execution– Projects– Metrics– Communication– Continuous learning –

technology, leadership, strategy

Questions?

Prepare Project

Proposal

Sponsor & Division

Controllers

Select Initiatives

Strategic Planning

Plan Resources

Investment Council

Refine Business

Case

Sponsor, Controllers & Stakeholders

Approve Business

Case

Corporate Leaders

Execute Project

Sponsor, PMO, &

Project Team

Schedule Projects

Investment Council

Strategic Resource Execution & Planning Allocation Measurement

Measure Results

Sponsor, PMO &

ControllersInitiatives

Major Projects

Project Selection, Planning and Execution