leaderone what we believe

LeaderOne- What we Believe A SEA Change in Mortgage Banking

S.E.A.

ACCOUNTABILITY

SERVICE

Proprietary and Confidential | June 2015

EMPOWERMENT

Service…

what service means to us

• Service begins with how we interact internally

• We seek out ways to make each other look good

• We give each other the benefit of the doubt

• We show our appreciation

• How we treat our customers is a byproduct of the

courtesy, professionalism and support with which we

treat each other


Empowerment…what we believe

• We are all leaders

• Everyone on the team is a ‘decision-maker’

• We are not afraid of failure, we are concerned about

inaction

• We are proactive- we Fail Forward

• We seek out feedback and ideas

• We ask what we can do to help

• We are committed to employee development

• At the end of the day, we all have the same job

description


We reject negativity We hold each other accountable for positivity

We look for ways to do more with less

Accountability… words we live by “celebrate wins, talk about losses.”

We own our mistakes, and learn from them

It’s nobody’s fault, and it’s everyone’s responsibility


“The experience is more important than the result.”

- Michael Stoddart, COO


LeaderOne Financial Corporation is a revolution in mortgage banking. We are committed to our values of

Service, Empowerment, and Accountability. Our ownership model combines the best of both worlds; a

commitment to individual empowerment with the backing of a solid, experienced, and committed team. Our customer experience is a function of our employee

experience.

Together, we truly can achieve more. Our belief in employee engagement doesn’t have a finish line.

It’s a journey, not a destination.


Winning Together


The Power of One…

backed by all


leaderone what we believe

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