lead to succeed 28th january 2014 gerry moy. main presentation title can sit on two lines with a...
TRANSCRIPT
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Lead to Succeed28th January 2014 Gerry Moy
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Agenda• Background
• Lessons from Safety Incident
• What are we doing strategically that’s different
• Questions
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Agenda• Background
• Lessons from Safety Incident
• What are we doing strategically that’s different
• Discussion
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www.babcockinternational.com
Babcock International Group: In Brief
Annual Revenue over
£3.2 billion
Headquartered in
London
Delivering circa
600 services across
six continents
Employing a workforce of
c.26,000 skilled
personnel
The UK’s
leading engineering
support services
organisation
Order book circa
£12 billion
Managing customer assets currently worth over
£40 billion Established
in1891
FTSE 100 company listed on
London Stock Exchange
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www.babcockinternational.com
20032004200520062007200820092010201120122013
377.9
438
732.1
838.3
993.4
1560.8
1915.2
1923.4
2703.2 *
3070.4
3243.5
Revenue
A strong history of revenue growth
£M * VT Group acquisition
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www.babcockinternational.com
Group Strategy
• We are the UK’s leading engineering support services company.
Our objective is to develop from this position and grow in both the UK and overseas, so delivering superior and sustainable returns for our shareholders.
Group Strategic ObjectivesIn order to achieve this, we will focus on the following strategy: • Leading market positions• Preferred customer characteristics• Customer focused, long-term relationships • Integrated engineering and technical expertise• Balancing risk and reward• Excellent health and safety record
Strategy and Objectives
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www.babcockinternational.com
What does Babcock do?
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www.babcockinternational.com
Teach Vital Skills
(Education& Training)
Manage Critical Assets
(Infrastructure& Equipment)
Deliver Complex
Programmes (Programmes
& Projects)
Customers of our Group include:
Cavendish Nuclear
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www.babcockinternational.com
2004 2005 2006 2007 2008 2009 2010 20111997 20032002200120001993
Today
Ong
oing
rel
atio
nshi
ps
2012 2013
Our long-term relationships with customers deliver value for both parties
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• Network Rails’ largest conventional track renewals contractor, with circa 50% of the market
• Renewing the country’s vital railway network across Scotland, the North West and East of England
• Finished top of Network Rail’s National Contractor League Table for the last two years
• An award-winning collaborative electrification project which has
set the standard for rail project delivery in Scotland• Five miles of track successfully delivered in just 20 weeks
– three weeks ahead of the original programme• Delivered increased train capacity and improved passenger
experience at a cost 60% less than originally budgeted
Case Studies: Rail
Paisley Canal Electrification (PaCE ) project
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http://www.safety.networkrail.co.uk/
Network Rail
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Agenda• Background
• Lessons from Safety Incident
• What are we doing strategically that’s different
• Questions
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Start of shift - machines under
control?
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2-3 M lifting of CWR rail using sleeper grab
banned 2005
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RCI Disabled
Supervisor?
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Exclusion zone?
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Are we learning…………….?
“Vulnerability to human
error”
“Familiarity with procedures to point
of complacency”
“Demand, perceived or real,
to prioritise production over other matters
including safety”
“Ineffective inspection regime”
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Piper Alpha – 25 years ago
The sobering reality is to recognise that the failings identified in the Cullen Report which
investigated the disaster, have the potential to cross all industry and geographical
boundaries.
Irrespective of the views held, the reality is that we should not close our eyes to the potentially
detrimental effects of complacency, overfamiliarity, failure to heed warnings from the
workforce and ineffective inspection regimes. Such issues are valid in all industries and work
locations.
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Lessons from Hope Incident• Key Performance Indicators
• Cultures & Behaviours
• Risk Identification
• Fatigue Management
• Safety Responsibilities
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?
4(1)
7(3)
63(30)
829
Major Injury (RIDDOR)
Minor Accidents
Close Call
Fatality
Over 7 day Injury (RIDDOR)
Statistics show performance is consistent with last year’s level(Contractors’ injuries in brackets)
Accident RatioYear end position 12/13
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1. Key Performance Indicators• Ensure that you have appropriate KPI’s to measure
performance
• Test these, objectively and regularly
• Understand and act on trends and findings
• Review the effectiveness of existing tours and inspections process and investigate the proposal to set up a team of dedicated site inspectors/auditors who do nothing but visit sites, comment on safety and draw the site leader’s and management’s attention to poor behaviour / bad practices / unsafe issues
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2. Culture & Behaviours• Current training programmes, and competency assessments, are not
enough in themselves• More thought and effort is required to measure and change culture• Complacency led to erosion of standards and good practice• On wider investigation there were areas where good practices and
adherence to rules were shown – inconsistency across company• Zero tolerance applied to knowingly breaking rules. Especially life saving
rules – A “Just Culture” can/must also have consequences! • In conjunction with Network Rail undertake a formal industry wide
investigation into the behavioural and cultural issues that impact on delivery activities and are underpinned by the perception that “production is king” and “challenging unsafe acts is career limiting”
•
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3. Risk Identification & Management• Risk management is not a cut and paste exercise• Risks awareness and assessment should be done progressively through
project life cycle with a focus on the planning stage• If point of work assessments are allowed during work, then the application
and checking of this process needs to be rigorous• Engineering trains were usually late on site. Contingency plans were not
clear what actions to take. On the night trains were 1 hour late.
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Position EmployerRisk Score on 07.03.13
% Increase in likelihood of having an accident
Signalling Technician
Babcock 2.34 134 %
MC Morsons 2.10 110 %
RRV Operator Quattro 2.70 127 %
Signalling Technician
Babcock 1.07 7 %
Signalling COSS
Babcock 1.30 3 %
4. Fatigue Management
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4. Fatigue Management• The management of fatigue needs to be more effective (In
Babcock)• Current tools may not be user friendly• Review roster programme against bar chart deliverables using the
HSE Fatigue Risk Management Tool to develop management arrangements to control staff fatigue
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5. Safety Responsibilities• Clear definition of safety responsibilities are required• Although important on site, needs to be understood right through
organisation
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Post Incident - Trends
March April May June0
5
10
15
20
25
8
2120
119
4
89
Close CallsIncidentsSeries3
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AFR Performance
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Agenda• Background
• Lessons from Safety Incident
• What are we doing strategically that’s different
• Questions
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To analyse and make recommendations to improve leadership and management behaviours and practices to
ensure they deliver the level of business operational performance required within a successful and high
achieving private sector rail company.
In partnership with
“Lead to Succeed” - Aim
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What We Asked The Depot To Do
• Help to establish Leadership Excellence throughout the business• Determine the culture of shared values and norms within Preston Depot and its impact
on its systems and approach to leadership, identify shortfalls and initiate interventions and solutions.
• Determine the necessary leadership competence in cooperation with supervisory and management personnel responsible for work-site planning and delivery, identify shortfalls and initiate interventions and solutions.
• Identify and analyse the management systems (policies, processes, procedures and practices) and resources needed for the successful delivery of operational work-sites and their application throughout the depot, identify shortfalls and initiate interventions and solutions.
In partnership with
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The basic Model
Lea
der
ship
Sk
ills
&
Be
hav
iou
r
Cu
ltu
reS
har
ed v
alu
es &
acc
ep
ted
no
rms
Man
agem
ent
Po
licy
, P
roce
ss,
Pro
ced
ure
, P
ract
ice
Operational Performance (Safety & Production)
John Kotter’s Model
In partnership with
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What We Did
• WHAT GOOD LOOKS LIKE• 29 & 31 July 2013Step1• OBSERVATION• Between 13 & 28 Aug 2013Step2• FOCUS GROUPS• Between 2 & 25 Sept 2013Step 3• REPORT TO BOARD• 08 Oct 2013Step 4
In partnership with
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Safety Finance Cooperation Evolution
Safety Built into Plans
Job Status Reviews
Safety Behaviours
COSS Action Plan
Commercial Inclusion
Quick WinReadily WonDevelop to Win
Culture Findings & Aggregated Solutions
The Babcock Way
Sponsors’ Mtgs Tactics
Management Support Plan
Suggestions & Awards
Statistics:9 findings18 recommendations
Babcock Way Roadshow
Behaviour Safety
Sessions
Workshop with
Commercial
Collaborative Working
Development
In partnership with
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Recommended External Requirements Critical Impact
In partnership with
•BR Track Senior Team; PD SRM; PD RMs•Perfect Process; Commercial; Sponsor Mtgs; Workbank; NDS; Plant; Change Control; Alignment; Design
PD & NWR Partnering Workshop
•All PD Staff• Internal PSI training; Safety Day sessions; On-Track coaching of leadersBehavioural Safety Sessions
•Current BR COSS trained personnel & consider sponsoring Agency COSSs•Briefing; Challenging; AssessmentRe-Training of COSSs
•Supervisors, Gangers & SIT•Active Safety Leadership
Revised First Line Leader Course
•Ops Managers; SRM, RMs•Setting Objectives; Performance Management; Active Leadership; Track & Monitor
Snr Depot Management Leadership Programme
•SMs• ILM Accredited Role Base Capability Training
Mid-Management ILM Training Course
•SMs• ILM Accredited Role Base Capability Training
Mid-Management ILM Training Course
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Reaction Delegation Motivation Comms
Workbank Turbulence
Leadership Time
PD Vision & Floor Chats
Mid-Term Vacuum
On-Site Teamwork
BR versus Agency Men
Whiteboard Mtgs
Briefings & Handovers
Statistics:13 findings21 recommendations
NWR Partner Workshop
End-to-End Process
Re-Launch
Mid-Management ILM Training
Aide-Memoire Workshop
Gaps & Duplication
Low SM Morale
NWR Client Criticism
Safety Comms & EC
Safety Comms TTT
Behaviours Competency
Matrix
In partnership with
Quick WinReadily WonDevelop to Win
Leadership Findings & Aggregated Solutions
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Safety Lens
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1. A detailed development action plan within Preston Depot
2. The design & delivery of specific development activities with Preston Depot
3. The transplant of the flagship L2S initiative to the next Babcock Rail Depot
Critical Next Steps
In partnership with
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Discussion