CONTENTS

N O WW O R K I N G

T R A S H T H ET E M P L A T E

A S K A C A S EM A N A G E R

JUNE 18, 2015

the LEAD Sheet

By Kate Wiley

Government jobs have a reputation forbeing hard to come by. But a BC Tran-

sit insider says now is the time to apply. Op-erator Stu Gordon expects 40 to 50 newdrivers to be brought on board within thenext 24 months. “Years ago, BC Transit expe-rienced a huge explosion in this area andhired 150 drivers in one shot, and now theyare coming due for retirement,” he explains.

Even without factoring in the retirements,the time is ripe to get a job as a transit oper-ator. As Greater Victoria becomes increasing-ly congested and its inhabitants moreenvironmentally conscious, bus drivers will bein high demand. Can’t drive a bus? “They

don’t want bus drivers — they will make you avery good driver,” says Stu. He is in the pro-cess of completing the two-month trainingprogram, which he cites as the number one

(Continued on page 6)NEXT ISSUE:JULY 2, 2015

2

4

3

Credit: B.C. Ministry of Transportation and Infrastructure photostream on flickr.com

IT’S YOUR CAREER –DRIVE IT!

BC Transit OperatorStu Gordon expects40 to 50 new drivers

to be broughton board within the

next two years.

June 18, 2015 worklink.bc.ca • gthiringsolutions.ca • beaconcs.ca 2

· Ask deaf employees about their communication preferences

(sign or voicing).

· Retain an interpreter, if necessary. Contact Island Deaf and

Hard of Hearing Centre.

New Employee Orientation

· Provide name tags, including job titles, for everyone.

· Consider an interpreter for the first day(s).

· Provide an organizational chart.

· Give deaf or hard-of-hearing employees information to read

before the benefits meeting.

· Use captioned films or videotapes, if available, that explain

benefits, or refer new hires to your company's appropriate webpage.

Source: National Technical Institute National Center on Employment

Got a story to share? Email kwiley@worklink.bc.ca. Your success caninspire the success of others.

By Kate Wiley

An industrial laundry facility is not a sereneplace, but the noise does not bother one of

K-Bro’s newest employees, Linda Thongpheng. Shehad been looking for work for over two years, accord-ing to Island Deaf and Hard of Hearing Centre, whichassisted in her placement.

Her experience in a hotel laundry facility made hera good candidate for K-Bro Linen Systems. OperationsManager Andrew MacKeen says he has a hard timeattracting candidates because of the noise (and heat).He was pleased when Island Deaf and Hard of HearingCentre approached him with the referral.

IDHHC’s Employment Program Coordinator AngelaMiranda checks on Linda regularly and contracted anASL interpreter to provide her client with job coach-ing. “Sometimes it’s hard to get the point across on apiece of paper,” says Andrew. “We had to bring theinterpreter back in here to do a bit of training, andLinda is a better employee because of it.”

If you are considering hiring a deaf or hard-of-hear-ing applicant, here are some tips for helping that em-ployee succeed:

Before a Deaf or Hard-of-Hearing Employee Starts

· Ensure upper-level management support. Discuss

with managers and supervisors the best ways tofacilitate integration.

· Clarify job requirements and job descriptions.

· Provide organizational literature for review be-

fore the interview.

· Provide a written itinerary if more than one per-

son is interviewing.

· Inform your receptionist that you are expecting

a deaf applicant.

· Prepare co-workers by reviewing communication

strategies.

Credit: Angela Miranda

Linda Thongpheng works in K-Bro’s towel department. She was referredto the Langford employer by Island Deaf and Hard of Hearing Centre.

June 18, 2015 worklink.bc.ca • gthiringsolutions.ca • beaconcs.ca 3

Some people operate under the misguided assumption

that style trumps content when it comes to resumes.

This belief has caused many a job-seeker to use templates as

the foundation of their resumes. Resume templates (samples)

are easy to find on the Internet and a simple Google search

can turn up templates for teachers, forklift-drivers, book-

keepers, truck drivers and just about any occupation you can

imagine.

These templates are usually in Microsoft Word format and

can be quickly downloaded for free and adapted to meet your

needs. Some websites offer hundreds of templates to choose

from. So what's the harm? Many of the ones I've reviewed look

like they were created by somebody who had very few in-

sights into what belongs on a resume. On the Internet, it's

easy to claim an expertise you do not possess, but poor quali-

ty is just the tip of the template iceberg that wants to sink

your job search.

The most obvious problem is that many job-seekers use

these templates and employers can easily spot them. In fact,

with newer versions of Microsoft Word, an employer can use

the metadata to identify the source or author of the tem-

plate. So instead of a template helping your resume stand out

from the crowd, an employer sees a resume that looks like

many others in the pile that was created by somebody other

than the job-seeker. It's not the best first impression.

Another problem relates to content. A template is meant

to provide inspiration to a resume author. Because many job-

seekers are unsure of how to craft their content to present

themselves in the best light possible, they will often leave in

the default boiler-plate text. Instead of impressive accom-

plishments on a resume, the employer sees a mundane list of

job-duties. In the world of resume templates, every applicant

is hard-working, punctual and a team player. No wonder em-

ployers only look at a resume for a few seconds before mov-

ing on to the next.

So, for a job seeker who is in a hurry or who is unsure

about how to best present themselves on a resume, a tem-

plate is indeed a tempting presentation. It seems to solve the

problem of how to create a resume. However, this approach

undermines the real goal of getting invited in for an inter-

view. A resume that looks the same as a million others, full

of uninspiring content, is not likely to achieve this goal. For

help with creating an original resume that targets each op-

portunity contact your friendly neigbourhood Employment

Service Centre (Beacon Community Services, GT Hiring or

Worklink).

For an archive of this column and for links and resources

see: worklink.bc.ca/TechTips

By Tony Abbis

TECHNOLOGY JOBS

Vancouver-based security companyILPS requires a part-time VictoriaTechnician with alarm and/or cameraexperience. Reply to the ad atindeed.ca.

BC Pension Corporation seeks a Se-nior Developer with a university de-gree in information technology,computing science, or similar fieldand 4 years related experience; or an

equivalent combination of education,training, and experience. Go to theJob Board at viatec.ca for details.

University of Victoria is hiring atemporary Educational TechnologyExperience Specialist. Preferencewill be given to applicants with expe-rience in education technology appli-cations and a variety of mediaplatforms creating and editing video.

Must work with clients who are notalways technology savvy. Apply onlineat uvic.ca/hr/careers. Closes June 26.

Avocette Technologies is looking fora Software Tester with experience inRelational Databases (preferred Ora-cle and Microsoft SQL Server) and SQL.Qualifications include 5+ years of soft-ware testing, or software develop-ment, or IT related experience.

June 18, 2015 worklink.bc.ca • gthiringsolutions.ca • beaconcs.ca 4

Under the Umbrella Daycare & Preschool islooking for a Manager Early Childcare Educator.The manager must have at least 2 years of experi-ence working with children, managing a center,and maintaining a program. Find the completelisting at workbc.ca. Expires June 30.

Revera seeks a Kitchen/Dietary Manager tooversee the ordering, preparation and delivery ofall meals following specified menus and standard-ized recipes at Glenwarren Lodge, a long-termcare facility. Must be a member of the CanadianSociety of Nutrition Management or a registereddietitian. Find out more at reveraliving.com >About Revera > Careers.

Selkirk Place is looking for Health Care Assis-tants with Grade 10 completion plus graduationfrom a recognized Health Care Assistant Program.The residential care facility is also hiring LicensedPractical Nurses. Find the complete listings atusedvictoria.com. Expires July 10.

Babies to Big Kids Childcare requires an Assis-tant Manager. This position requires advancedadministrative skills. For a complete job descrip-tion, email resume to info@babiestobigkids.com.

BC Ministry of Education has an opening for anEarly Years Coordinator in Victoria. Must possess aBachelor’s degree and a minimum of two years’experience working in a leadership role related toearly childhood education. Go to www2.gov.bc.ca >Employment. Closes July 1.

Thompson Community Services is hiring Commu-nity Inclusion Workers to help clients with devel-opmental disabilities achieve greaterindependence. Experience is an asset but we willprovide on-the-job training. Must have a highschool diploma or equivalent and a reliable vehi-cle. Find the listing at indeed.ca.

SOCIAL & HEALTH JOBS

June 18, 2015 worklink.bc.ca • gthiringsolutions.ca • beaconcs.ca 5

MANUFACTURING & FACILITIES JOBS

TRADES JOBS

Brewis Electric Company is looking for a JourneymanService Electrician (Red Seal). Valid driver’s license re-quired; company van provided. Apply online atca.indeed.com. Closes June 30.

Coldstar Solutions is recruiting a permanent, full-timeClass 1 Driver in Victoria. Must have 2 years driving expe-rience and a clean driver's abstract. Occasional nightshifts required. Find the complete job posting atca.indeed.com.

Big Brothers Big Sisters of Victoria is seeking a TruckDriver - Saturday Donation Station Attendant. This part-time position assists the public by accepting donations andproperly loading these donations onto our truck, answer-ing questions and providing information. Must possess avalid BC driver's license and clean drivers abstract. Moreinformation at workbc.ca. Expires June 26.

Prototype Equipment Design seeks a Quality AssuranceTechnician. Qualifications include Red Seal Machinist orMechanical Engineering Technologist. Application detailsat workbc.ca. Expires Sept. 30.

Perrier Roofing has an opening for an experiencedSloped Roofer and a Roofer’s Helper. Personal handtools, driver’s license and vehicle preferred, but not need-ed, for the Sloped Roofer position. Find the complete list-ing on the Job Board at worklink.bc.ca. Closing June 26.

Avilion Metalcraft is hiring a full-time, temporary ShopHelper/Installer Helper. Candidate must have knowledgeof hand & power tools, some general trade experience anddriver’s license. Preference will be given to persons withcarpentry, welding or mechanical experience. Applicationdetails at workbc.ca. Expires Aug. 14.

Handyman Connection is seeking experienced Journey-man Electricians in Victoria. Must have tools, vehicle andgood references, plus experience in the remodeling orhome repair trades. The company also partners withMulti-Skilled Craftsmen and Plumbers. Go tohandymancalgary.careerplug.com/jobs.

City Service Plumbing in Victoria is looking for Journey-man Plumbers. Experience running teams in a commercialsetting is an asset. Apply online at ca.indeed.com.

Walmart Uptown has an opening for a part-time Over-night Stocker. The associate must constantly lift/moveobjects weighing at least 18 kg (40 lbs.) and up to 36 kg(80 lbs.). Go to walmartcanada.ca/current-openings tosearch for the listing. No close date provided.

Securiguard in Victoria has 19 openings for part-timeEvent Security (Operations). Must possess a Security Li-cense. Find the complete listing atkwantek.com/clientResumeMgr.

Selkirk Place is looking for a full-time Building ServicesManager and casual, part-time Housekeepers. The idealcandidate for the managerial position should be comfort-able with all aspects of building upkeep. Job postings canbe found at usedvictoria.com. Expires July 10.

GoodLife Fitness Victoria Bay Centre seeks a ClubCleaning Associate - Overnight Position. The ideal candi-date will have a high school diploma or be working towardcompletion. Apply at jobs.goodlifefitness.com.

Slegg Building Materials in Langford is seeking a full-time Door Production employee. A broad knowledge ofbuilding supplies is necessary, as well as a strong safetybackground. Application details at workbc.ca. ExpiresJune 26.

Thrifty Foods requires a part-time Repair & Mainte-nance Technician. Qualifications include a minimum of 2years experience in the repair and maintenance of build-ings and industrial equipment and a Grade 12 diploma.Details at thriftyfoods.com > Careers. Expires June 26.

June 18, 2015 worklink.bc.ca • gthiringsolutions.ca • beaconcs.ca 6

instructions on the application, it’s unlikely BC Transit is going to put youbehind the wheel of a bus.

If your resume could use some polishing, head to your local WorkBC Employ-ment Centre. Stu has a background in mechanical engineering and admitted thathis resume was garbage until Barb McLean at WorkLink got a hold of it. His fond-ness for WorkLink grew with each new workshop. In fact, he got so much out ofthe experience, he is making himself available for informational interviews tofellow WorkLink clients.

Stu’s universal advice: Practice punctuality! The BC Transit job applicationasks if you have arrived late to work and, if so, why. Get in the habit of showingup on time. “You’re paid by the minute. If you go on shift at 4:37, you pick up abus at 4:37. At 4:38, you’re late. Punctuality is a huge criterion,” he says. Be ontime for your shift, and BC Transit will make time for your family. Many of Com-munity Shuttle Operators are single parents who value the flexible schedule. Alloperators are guaranteed 25 hours a week, but most work closer to 37. The ben-efits are another perk for parents. Stu had full benefits within a matter of weeksof starting the job.

Stu admits that some routes are better than others. In the beginning, youdon’t have much choice in the matter. It’s all seniority based, so the most desir-able routes and schedules go to those who have been loyal to the corporation. Inanother few weeks, Stu’s training will be complete and the bus will be entirelyhis responsibility… just in time for Canada Day, when riders are in particularlyhigh spirits!

Kate Wiley is editor of the Lead Sheet. Contact her at kwiley@worklink.bc.ca.

driver training program for transit opera-tors in Canada.

What BC Transit does want, accordingto Stu, are people with strong customerservice skills and an ability to avoid con-flict. Multi-tasking skills are also impor-tant, given the driver is required tooperate the vehicle safely while accept-ing fares, entering codes, and generallyfunctioning as the eyes of the communi-ty. “It’s more challenging than I thoughtit would be, because some of the custom-ers can be, well, challenging,” says Stu,who had no experience driving a bus priorto taking the job. But he says the corpo-ration puts safety first: “BC Transit ismore concerned about the operator’ssafety and quality of experience thangetting the fare.”

Promoting safety is nothing new to Stu.He used to own a scuba diving centre inSooke, but there came a time when hecouldn’t find the right people to hire. “Ididn’t trust the people who were apply-ing to take out my clients, and there wastoo much work for one man,” he sayswith a shrug. So he closed the shop. Helearned about the opening at BC Transitthrough the hidden job market; a friendin the retail industry tipped him off to it.He submitted an application in Novem-ber, and didn’t hear back for months. “Iassumed they had forgotten about me,and then in March, I got the call and theyhired me shortly thereafter.”

Stu says he’s come across more thana few people who are deterred by thelengthy application. His response: “If Itold you, I’ll pay you $50,000 a year tofill out 12 pages, would you do it?” Thelength of the application is intended toweed people out, he figures. He says itworks out to about 3 questions per pageand he answered each in an average oftwo sentences. Read the questionscarefully — if you cannot follow the

(Continued from page 1)

Credit: Stu Gordon

BC Transit hired Stu Gordon as a Community Shuttle Operator in March. He will com-plete his two-month training shortly.

June 18, 2015 worklink.bc.ca • gthiringsolutions.ca • beaconcs.ca 7

PROFESSIONAL & ADMINISTRATIVE JOBS

Beacon Community Services has an opening for a PayrollAdministrator. Must possess a minimum 2 years Canadianpayroll experience and experience working in a unionizedenvironment and with benefits program. For details, go tobeaconcs.ca > Employment > Current Employment Oppor-tunities. Open until filled.

BC Sustainable Energy Association is seeking a tempo-rary Executive Director. Reporting to the Board of Direc-tors, the position is for a 12 month contract, withpossibility of extension if the candidate is successful ingenerating new revenue streams to sustain the organiza-tion into the future. Find the complete listing on the JobBoard at worklink.bc.ca. Closes June 26.

Molson Coors is hiring a Sales Representative in Victo-ria. Qualifications include a post-secondary degree in abusiness-related field and 1-5 years’ experience in sales,retail and/or customer service. Go to molsoncoors.com >Careers. No close date provided.

Bentall Kennedy requires a Marketing Manager to planand execute a targeted, cost efficient, annual MarketingPlan for Westshore Town Centre. Requirements includepost-secondary courses in marketing, plus a minimum of 2years of related experience. Related post-secondary diplo-ma or university degree an asset. Find the listing atcandidatemanager.net/bentallkennedy/Canada.

Oak Bay Beach Hotel is recruiting a full-time Hotel Con-troller. Must possess a university degree in accounting andCPA (or equivalent) certification with 3 or more years’experience. Apply online at go2hr.ca. Deadline is July 1.

Bartlett Tree Experts is searching for a full-time Admin-istrative Assistant with strong customer service and orga-nizational skills for its location in Victoria. Two to fiveyears’ experience required. Find the complete posting atmonster.ca.

Hotel Grand Pacific requires a part-time, seasonalReservations Agent. The successful candidate must have

previous reservations or sales experience as well as theability to multitask, type 40 WPM, and have extensiveknowledge of the Microsoft Office suite. Details atworkbc.ca. Expires June 30.

Doug Lee & Associates has an opening for a part-time,permanent Receptionist with a high school graduationcertificate and 2 years’ experience. Find the completelisting at ca.indeed.com.

Royal Roads University is recruiting a Program Associ-ate, BBA Program. Qualifications include 3 – 5 years ofadministrative support experience and strong organiza-tional and project management skills. Ability to speakMandarin would be an advantage. This is a one-year con-tract. Find out more at humanresources.royalroads.ca/rru-careers. Closes June 29.

VIEC Education Canada requires a part-time, permanentAccountant. Knowledge of Quickbooks is required. Fluen-cy in Japanese and experience with working in Canada forlonger than two years are assets. No Visa support will beprovided. Details at workbc.ca. Expires July 31.

The CRD has two openings for Park Operations Supervi-sor. Qualifications include a degree or diploma in parkmanagement, resource management or a related field.Five to eight years’ experience required depending on ed-ucation. Details at crd.bc.ca/about/careers. Closes July 6.

The BC Ministry of Child & Family Development is re-cruiting a temporary Document Coordinator. Must possessexperience reviewing and proofing briefing notes and ex-ecutive level documents, as well as experience working ina government office (Ministry or Legislative Assembly).Find out more at gov.bc.ca > Employment. Closes June 29.

BC Transit is hiring a full-time, temporary OperationsAssistant. Post-secondary training in office proceduresincluding or supplemented by training in word processing,spreadsheet and database software required. Apply onlineat bctransit.com > Current Opportunities.

Feedback? Send your comments to kwiley@worklink.bc.ca.

Starbucks Victoria is hiring Assistant Store Managers.Qualifications include 2 years progressively responsibleretail or restaurant experience, as well as experience di-recting the work of others. Starbucks has designed this asan 8-12 month developmental position to build upon yourexisting leadership experience. Go to starbucks.ca/careers and select the appropriate role.

The Westin Bear Mountain is hiring for the position ofSteward (Dishwasher) in its Culinary Department. Experi-ence in a similar position would be considered an asset.Must be able to lift up to 50lbs and have a Food Safe cer-tificate. Apply online at bearmountain.ca/Employment.

Home Depot in Saanich is recruiting a Special ServicesAssociate to assist with special order and install sales.Requires an ability to work a flexible schedule includingevenings and weekends. Find out more atjobs.homedepotjobs.ca. Closes June 26.

Sport Chek Victoria seeks a Visual Merchandiser tocombine artistic flair with technical know-how for mer-chandising the sales floor. Prior visual merchandising ex-perience or a degree/diploma in a visual merchandisingprogram required. Go to sportchekjobs.com/jobs to apply.

South Island Recreation Association is hiring a seasonal,full-time Boat Launch Attendant for the public boatlaunch and marina facility located adjacent to the Prestige

Hotel in Sooke. This is an approved Canada Summer Jobsposition with a stated preference for aboriginal youth.Find the complete listing on the Job Board atworklink.bc.ca. Closes June 30.

London Drugs Victoria has an opening for a Photo LabSpecialist. This is a customer service position which re-quires a great deal of customer contact. Preference willbe given to applicants with experience with film process-ing, photography equipment, Photoshop, and basic desk-top applications. Must be available to work a flexibleschedule. Apply online at ca.indeed.com.

Guess at Mayfair Shopping Centre seeks a part-timeSales Associate. The candidate will have customer serviceexperience; an ability to work at a sustained pace andproduce quality work; and be punctual, dependable, andtrustworthy. Please apply in the store.

Discount Car and Truck Rentals in Victoria is hiring apart-time Sales and Customer Service Representative.Minimum of one year of customer service, retail or salesexperience preferred. Valid driver's license and a cleandriving record required. Apply online atdiscountcar.com/careers.

Thrifty Foods in James Bay seeks a part-time Deli Ser-vice Clerk, available to work night shifts. Details atthriftyfoods.com > Careers. Expires June 26.

HOSPITALITY & CUSTOMER SERVICE JOBS

JOB FAIRDo you have Customer service, sales, or call centre experience?

Web design or IT experience?Shaw, Function Fox and Money Mart are having a Job Fair on Wednesday, June 24th at GT Hiring Solutions. Ifyou are interested in an exciting career with any of these companies then bring resumes and be prepared for

on-the-spot interviews. We will be having information sessions at 10:30 and 12:30 so you can get the scoop onwhat these companies have to offer and find out what you can offer them.

Proudly supported by

Wednesday, June 24th 10:30 - 2:00Info sessions at 10:30-11:00 and 12:30-1:00GT Hiring Solutions WorkBC Employment Services Centre102-415 Gorge Road E (between Bridge and Jutland)

Register with your WorkBC Employment Service AdvisorOR Email Sue at s.naylor@gthiringsolutions.ca

is hiring Customer Service Billing Representatives andLoyalty Care Representatives

is hiring Sales Reps and a Web Application Designer

is hiring Helpdesk Analysts

Working together to help keep BC strong

Funding provided through the Canada-British Columbia Labour Market Agreement

Job Options BCSUCCESSAHEAD

9 Week Job Search ProgramSaanich Peninsula & Southern Gulf Islands Area

WHO’S ELIGIBLE?

þ Must live in theSaanich Peninsula,Sidney or SouthernGulf Islands area

þ Be Unemployed

þ Not in School

þ Over the age of 18years old

þ Legally entitled towork in Canada

þ NO attachment toEI Claim

WHAT’S OFFERED?5 weeks of paid facilitated in-class group work

4 weeks of unpaid job search support / work experience

2 weeks follow-up support

Starts

July 6, 2015

FOR MORE DETAILS AND TOREGISTER FOR AN UPCOMING

INFO SESSIONCALL 778-426-4108