ld williams, empathy map: empathize & define assignment

Designing the School-to-Work Transition by Lesley Donna Williams 5 th August 2013

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Page 1: LD Williams, Empathy Map: empathize & define assignment

Designing the School-to-Work Transition

by Lesley Donna Williams

5th August 2013

Page 2: LD Williams, Empathy Map: empathize & define assignment

SAY

Page 3: LD Williams, Empathy Map: empathize & define assignment

Page 4: LD Williams, Empathy Map: empathize & define assignment

THINK

Page 5: LD Williams, Empathy Map: empathize & define assignment

FEEL

Page 6: LD Williams, Empathy Map: empathize & define assignment

PROBLEM STATEMENT stakeholder + need + insight

Page 7: LD Williams, Empathy Map: empathize & define assignment

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