LCD#: Name Current Content

Content

Correct? Current POP

POP

Correct?

Was this LCD

Removed

from the

sales floor?

LCD1: REMOVED

(Light Saber)

LCD2: Lego Lego Nexo Nights

LCD3: Little Lockitz Little Lockitz

LCD4: Hasbro

Games

Hasbro Games

Bop It & Simon

Air

LCD5: REMOVED

(IM Trains)

LCD6: ASOTV

As Seen On TV:

Super Wubble

LCD7: REMOVED

LCD CHECKLIST

LCD8: Y-Volution

(Touch Screen)

Generic Video

featuring numerous

products

LCD9: Y-Volution

(Non-touch screen) Y-Volution Flyer

LCD10: Hot Wheels

Hot Wheels video

mashup

LCD11: Nerf

Generic Nerf Video

featuring numerous

products POP shipped to store

LCD12: Thomas

Thomas Sky

Bridge

LCD13:Crayola Crayola Holiday

LCD14: Barbie

Barbie Dream

House

LCD15: Star Wars

Star Wars Air

Hogs POP shipped to store

LCD16: Generic

Spinmaster

Generic video

featuring numerous

products

LCD17: Mattel

Games

Mattel Games

Bounce off & Gas

Out

LCD18: Drones

(Touch Screen)

Interactive

Drones Sky Viper

LCD19: Mega Mega Bloks

LCD20: REMOVED

(Apple)

LCD21: REMOVED

LCD22: REMOVED

(Playmobil)

TOYS R’ US SUPPORT

HOTLINE: 855.426.5678

1 • Sign into the vendor log book.• Introduce yourself to the Price Line Team Leader and/or manager and explain changes happening this

visit cycle:1. Installing new LCDs, POP, SD cards, and Power bricks.

COMPLETE YOUR LCD DISPLAY UPDATE PROJECT BEFORE STARTING

THE LCD MAINTENANCE PROJECT.

Display Installation Alert:

Various Displays– LCD Installation. Please check your task notes in order to see if/ which LCDs are beingsent to you.Various Displays– POP Installation. Please check your task notes in order to see if/ which LCDs you arereceiving POP for.Various Displays– SD Card Installation. Please check your task notes in order to see if/ which LCDs you arereceiving SD cards for.Various Displays– Power Brick Installation. Please check your task notes in order to see if/ which LCDs youare receiving power bricks for.

Be sure to load ALL of your USB Drives with content ahead of your visit. Keep track of which displays still require content and be sure to bring it with you on your next visit.

IF YOU HAVE NOT RECEIVED A TOOLKIT FROM CAST OR HAVE NOT COMPLETED THE TOYS R US LCD MAINTENANCE PROGRAM TRAINING CONTACT

TRUSupport@castretail.com

You will receive two kits for every store that requires an installation. DO NOT go to the store before receiving BOTH kits. All LCDs shipments are being tracked so it is very

important to get them to the store as soon as possible .

Kit 1: LCD screen & Power BrickKit 2: Bracket, POP, and Cortex

Not all stores are placing LCD screens. It is important to check your TASK NOTES in order to find out which screens you are being sent and are

required to install.

If you are replacing a screen since it is damaged you must print a shipping label BEFORE going to the store so you can ship out the damaged display.

If you believe you have received a LCD as an error…1. Check to see if the LCD can be used to replace any other broken or

missing LCDs2. If not, attach the return label and send back for inventory. Include

store number on the outside of the box.

2 Install any LCDs, that were sent directly to you, out on the sales floor according to the store map. It is very important to work with the store manager or Price Line Team Leader in order to place the LCD display in the correct location and locate a working power source. The bracket, POP, and Cortex will need to be placed as well. (Review the section titled: “Installing LCD Screen and Bracket” on page 4).

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You will be prompted questions based off of the materials that were sent directly to you.

All LCDs came with current content pre-loaded on the SD card.

Side POP can be requested from the store.

Reference the LCD Checklist in order to verify the correct POP that corresponds with each LCD display.

3 Place POP for the specified displays. A mass shipment of POP was sent out (some may not receive a shipment). Please check your task notes in order to find out if you are receiving a POP shipment directly to you. If you are receiving POP, DO NOT go to the store before receiving the kit. Reference the provided LCD checklist to know which POP goes to each LCD screen.

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If you are replacing a damaged screen or if there was originally a screen in the specified location (may be in the back room), package the damaged LCD up and return it for inventory by attaching the shipping label you previously printed. PLEASE BE SURE TO WRITE THE STORE NUMBER ON THE BOX!

Insert any SD cards that were shipped directly to you in order to display the most up to date content. If there is a SD card already in the LCD remove it and hold on to it for further usage. The old SD card can be used in any regular LCD that has a missing or damaged SD card at any of your locations (you will need to update the SD card in this case).-- (Review the section titled: “SD Card Swap” on page 9).

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1. You will need to remove the screws from the right side panel of the LCD monitor to get to the SD Card port.2. Using the Philips head screwdriver, remove the screws from the side panel.3. Remove the SD card from the LCD.

A B C D

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Locate a power source and install any power bricks that were shipped directly to you. (Review the section titled: “Locating Power Source” on page 10).

5

If any LCDs are located in the back room please send them in for inventory by attaching the shipping label you previously printed.

PLEASE BE SURE TO WRITE THE STORE NUMBER ON THE BOX!

5

+ =

Fasten Screws

2) Fasten the base of the bracket to the shelf. Hard points are located on the bottom of the frame and stabilizing arm.

3) Run the power brick from an open outlet to the LCD screen on the gondola.

4) If you need to replace the SD Card, remove control panel cover on the LCD Screen by removing the screws.5) Disconnect old SD Card and replace with new SD Card. Make sure you hear an audible click to secure it.

6) Place POP into the slider on the Bracket. Cover the back of the display with the cortex tunnel.

Remove Control Panel Cover

Disconnect OLD SD Card

Replace with NEW SD Card

INSTALLING LCD SCREEN & BRACKET1) Check store map for location where to place LCD Screen. Move product aside with help from the store to create

an open spot for the LCD screen. Mount the LCD Screen to the back brace of the bracket assembly using 4 screws.

Secure LCD back brace on 4 hard points using screws.

Stabilizing ArmBottom of Frame

There are currently THREE different types of LCD Monitors you can encounter at your store. You can see the

distinguishing marks, as well as know the capabilities and function each LCD Monitor type. These three monitor types

can be categorized under two main categories; Standard LCD and Touchscreen LCD.

Manufacturer: Rocket ProductionType: TOUCHSCREEN LCD

Unique Properties:Long Thick Power CableWhite Control PanelThick ScrewsNO HDMI PORTTouch Panel

Manufacturer: iDisplayType: STANDARD LCD

Unique Properties:Short Think Power CableBlack Control PanelThin ScrewsHAS HDMI PORT

Manufacturer: Rocket ProductionType: STANDARD LCD

Unique Properties:Long Thick Power CableWhite Control PanelThick ScrewsHAS HDMI PORT

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TOYS R US LCD MAINTENANCE TROUBLESHOOTING GUIDE FOR COMMON ISSUES

Knowing the Different Types of Screens

YOU CANNOT LOAD STANDARD LCD CONTENT ONTO A TOUCHSCREEN, THIS WILL CAUSE A ROOT

ERROR. ONLY USE TOUCHSCREEN CONTENT FOR TOUCHSCREEN LCD. THESE DISPLAYS ARE LCD08

YVOLUTION AND LCD18 SMART TOY.

Touchscreen LCD: NO HDMI PORT

DESCRIPTION: White bar at the bottom of screen or a moving “No Signal” Message

RESOLUTION:

TOYS R US LCD MAINTENANCE TROUBLESHOOTING GUIDE FOR COMMON ISSUES

No Signal Issue/Blank or Black Screen

1. Check power cable if it is being pressed by any product. This can cause the power to drop on the LCD resulting in a bad LCD Screen reload/restart.

2. Check SD Card. It must be secured tightly in the SD Card reader. You will hear the lock engage with a click.3. Make sure you have loaded the video content correctly onto your USB device from computer. Carefully follow

instructions provided in the Video Content Archive for either MAC or Windows based computers. For windows based computers, you MUST use the ISO to USB program. You can only load ONE content type per

USB device. Restart the program after each use. 4. Perform power cycle on LCD.5. Ensure you are using the correct screen. You CANNOT use a Touchscreen LD for regular content.6. Perform Factory Reset

Input Button on Standard LCD

Input Button on Touchscreen LCD

Video Play Errors: Unsupported File or Root ErrorDESCRIPTION: LCD shows menu with Unsupported File Alert or ROOT OUTFORM error

RESOLUTION:

1. Change LCD Input setting by clicking the “INPUT” button on a standard LCD and change to DMP. For Touchscreen LCD’s click the “VGA” button and cycle through the options available.

2. Check SD Card. It must be secured tightly in the SD Card reader. You will hear the lock engage with a click.3. Perform Factory Reset (Page 7)

DESCRIPTION: Perform if you continue to have issues with screen content not Starting Automatically, Freezing after short playtime, unsupported File errors, Root errors or Sound Issues.

RESOLUTION:

HOW TO: FACTORY RESET

1

How to Perform Factory Reset on Standard LCD

1. If you can locate the Rocket Production display Remote, WHILE CONTENT IS DISPLAYED, Select STOP on remote.

2. Click Setup on remote, this will take you to the SETUP MENU3. Select PREFERENCES, go to DEFAULTS and enable FACTORY SET4. Make sure AUTO PLAY is set to ON

3

2

How to Perform Factory Reset on Touchscreen LCDDESCRIPTION: Perform if you continue to have issues with screen content not Starting Automatically, Freezing after short playtime, unsupported File errors, Root errors or Sound Issues.

RESOLUTION:

1. Click the “Menu” button on the control panel on a standard LCD.2. Use “Vol +” to scroll to option menu.3. Use “Vol –” to scroll down the menu.4. Highlight the Restore Factory Defaults5. Click the “Input” button after highlighting the Restore Factory Defaults setting.

DESCRIPTION: Load Content from USB Device to LCD Screen

RESOLUTION:

HOW TO: SERVICE DISPLAY CONTENT

LCD CONTENT UPDATE – USB STICK

1. Locate the LCD Screen that needs the content updated on your TRU Floor Plan.2. The objective is to install new video content onto the LCD screen(s) that are not showing the video.3. On the left side of the LCD monitor, you will need to remove the side panel signage and cortex cover over

the LCD monitor to get to the USB port located on the side of the LCD.

Remove the left side TRU branded signage.

These are held on with white clips.

4. Next you will need to remove the screws from the side panel of the LCD to get to the USB port.5. Using the Philips head screwdriver, remove the screws from the side panel.6. The USB port will now be exposed.7. Unplug the LCD monitor and put the CAST USB stick with correct video content into the USB port.8. Plug the LCD monitor back in.9. The video will begin to update automatically. Wait until the process is finished and replace the cover after

removing the USB drive.

A B C D

9. The video content should start uploading and may take a few minutes.10. Once the video content has uploaded, verify that the correct video is playing.11. Unplug the CAST USB stick and screw the USB cover back onto the LCD monitor.12. Place cortex cover and side panel back on the display.13. Please take a photo of the full display with store # and picture code in the photo.

Video content uploading to the

LCD monitor.

1. You will need to remove the screws from the right side panel of the LCD monitor to get to the SD Card port.2. Using the Philips head screwdriver, remove the screws from the side panel.3. Remove the SD card from the LCD.

SD Card SwapDESCRIPTION: How to change out the SD Card with a new SD Card.

RESOLUTION:

A B C D

HOW TO: TROUBLESHOOT POWER ACCESS ISSUES

Locating Power Source

A. Above Display on postB. Under existing shelfC. Inside the gondola under the bottom rackD. Wall around the sides of the gondolaE. Behind product on rackF. Nearby Power Extension

1. Test existing power outlet with phone charger. If working, there can be a problem with the LCD.2. If power does not work, check around the display for other outlets on the gondola which could be working.3. If there is no power on any of these outlets, report your findings to the store manager.

DESCRIPTION: If Monitor does not display/has Black screen, determine if this is an LCD Screen issue or Power Outlet Issue.

RESOLUTION:

A B C

D E F

IF THE POWER OUTLET DOES NOT WORK, REPORT THE POWER ELECTRICAL ISSUES TO THE MANAGER. LET THE MANAGER KNOW THEY WILL NEED TO SET UP A SERVICE CHANNEL TICKET

Check near these locations for open power outlets.